FMM



Federation of Malaysian Manufacturers

WORKSHOP OVERVIEW

We can all agree that conflict is an inevitable and natural by-product of people

having different needs, interests, and goals. Conflict is a natural and common

phenomenon in social interaction What's important is that when conflicts occur, they

be recognized and dealt with instead of ignored. Unresolved conflicts lead to:

( Stress

( Turnover

( Reduced Productivity

( Hampered performance

( Lower Morale

( Reduced profits/service

Conflict resolution is a part of conflict management. Done well, conflict management

can cause conflict resolution to result almost magically. An understanding of the

nature of conflict is basic to its resolution. Creating a safe environment for people to

speak up to give and receive feedback will avoid the escalation of bigger problems to

the organization. Handling the turf issues at work and using conflict resolution tools

provide the environment for conducive working environment.

WHO WILL BENEFIT?

This training workshop is recommended for managers and employees who are

involved in social interactions at work and desire to resolve conflicts in the

workplace.

WHAT WILL PARTICIPANTS LEARN?

At the end of the 2-Day Workshop, the participants will be able to:

Deal with conflicts effectively through knowledge of the nature of conflicts

Handle how people engage in conflicts at work

Identify and apply the core competencies in conflict resolution

Apply the right approach to resolve conflict

How to give and receive feedback effectively to prevent conflicts

Engage in a crucial conversations with people

COURSE OUTLINE

1. The Nature of Conflict

( What is Workplace Conflict?

( The Costs of Unresolved Conflict

( The Ingredients of Conflict

( Causes of Conflict

( A Look into Human Needs

2. How People Conflict

( Conflict - acceptable and solvable

( Employee's Behaviour in Conflict

( How Employees avoid Conflict

( How Employees engage in Conflict

( Roles People play in Conflict

3. Core Competencies in Conflict Resolution

( Social Awareness - organizational awareness, empathy

( Relationship Management - Communication, developing others, change

catalyst, conflict management

( Self-management - Emotional self control, initiative

4. Approaches to Resolving Conflict

• CONQUEST – power play, win/lose, adversarial, autocratic, demand/threaten

• AVOIDANCE – conflict will go away if I ignore it, time will heal all wounds

• BARGAINING – a game where demands are traded and success relates to

how much each party concedes, haggling

• BANDAID – a quick fix, only dealing with surface issues

• ACQUIESCE – go along to keep the peace, may lead to passive aggression

5. Conflict Prevention

( How to give and receive feedback to people

( How to Engage in Crucial Conversations

( How Human Needs affect Conflict at work

WORKSHOP METHODOLOGY

Group Interactions, Group Activities, Individual Assessments, Short Lectures, Videos

PROFILE OF FACILITATOR

Dr. Khoo Cheok Kau is an experienced facilitator and human resource practitioner for several large multi-national companies in Malaysia. He had conducted the workshop on management and leadership for Intel, Agilent, Osram, Honey Avionics Aerospace, Plexus, United Overseas Bank, Petronas, British Petroleum Singapore, Citibank Jakarta, Motorola, Ibiden Electronics, Suzuki Assemblers and Tatt Giap (partial list only).

He is the only Cialdini Method Certified Trainer (CMCT) in Malaysia and among the current 17 CMCTs in the world, personally trained in the Principles of Persuasion and certified by Professor Dr. Robert B. Cialdini who is the world’s most cited social psychologist in the field of persuasion and influence.

He regularly facilitates training in Malaysia and other Asia Pacific countries and also in the Middle East. He is listed in The International Who’s Who of Professionals and recently has been appointed as advisor to Harvard Business Review.

He is also registered as an approved trainer by PSMB and registered with the International Coach Federation. He is also a certified Marshall Goldsmith Stakeholder Centred Coach.

He received his training as a facilitator in the U.S.A for The Leadership Challenge Workshop which is based on “The Leadership Challenge” by best-selling authors Jim Kouzes and Barry Posner.

Among the countries where he had facilitated training include:

ASIA PACIFIC:

• China

• South Korea

• Taiwan

• Malaysia (East and West Malaysia)

• Singapore

• Thailand

• Vietnam

• Philippines

• Indonesia

• Brunei

• India

MIDDLE EAST:

• Kuwait

• Saudi Arabia

TRAINING COURSES FACILITATED (Partial List):

• Basic Managerial Skills

• Performance Appraisal

• Key Performance Inficators

• Principles of Persuasion

• The Leadership Challenge

• Emotional Capability

• Heart of Coaching

• Problem Solving and Decision Making

• Competency-Based Behavioural Interview

• Managerial Assessment of Proficiency (MAP)

• 7 Habits of Highly Effective People

• 4 Roles of Leadership

• Making and Managing Decisions

• Effective Time Management

• Business Ethics

• Situational Leadership

CERTIFICATIONS OBTAINED:

• Principles of Persuasion – Influence At Work, USA

• The Leadership Challenge - Sonoma Leadership Systems, USA

• Marshall Goldsmith Stakeholder Centred Coaching, USA

• Emotional Capability Profiling – Persona, USA

• Problem Solving and Decision Making – Kepner Tregoe, USA

• Managerial Assessment of Proficiency – Training House, USA

• Heart of Coaching – Crane Consulting, USA

• Zig Ziglar Programs – Zig Ziglar Systems, USA

• Seven Habits of Highly Effective People – Franklin Covey, USA

• What Matters Most – Franklin Covey, USA

• Four Roles of Leadership, Franklin Covey, USA

• Frontline Leadership – Achieve Global, USA

• Disk Substrate Manufacturing – San Jose, USA

• Leonard Personality Inventory – Leonard Personality Incorporated, Malaysia

WORK EXPERIENCE:

• General Manager, Human Resources, of a large multinational company, Asia Pacific Region with responsibilities for Learning and Development, Administration, Safety Health and Environment.

• Had been responsible for the recruitment of managers, engineers, technicians, administrative staff and production operators, especially for Seagate Technology

• Had worked in fields of Education, Sales and Marketing, Manufacturing and Healthcare

• Assessment of Managerial Competencies in Asia Pacific Subsidiaries

• Assessment of Competencies of Sales and Marketing Managers and Executives in Asia-Pacific

• MBO Project at Asia Pacific Level

• Corporate University Project

LEARNING & DEVELOPMENT EXPERIENCE:

With wide experience in training in the Asia-Pacific region covering Malaysia, Singapore, Philippines, Indonesia, Vietnam, China, Thailand, Korea, India and Taiwan, he was invited to conduct workshops and to present papers at international and local conferences and even conduct training to the specialist doctors, ophthalmologists and pharmacists from the hospitals at state and national levels in Malaysia.

Locally, he had conducted training for (partial list only):

• Bank Negara Malaysia

• Dell Asia Pacific

• Petronas

• Intel

• Motorola

• British Petroleum

• X-Fab Sarawak

• Shell

• Telekom Malaysia

• B. Braun Medical

• Securities Commission Malaysia

• United Overseas Bank

• Maybank

• Prasarana

• Puncak Niaga

• Honeywell Aerospace Avionics

• T-Systems

• Agilent

• Plexus

• Osram

• Ibiden Electronics Malaysia

Internationally, he had conducted training for (partial list only):

• Kuwait National Petroleum Company

• ABB, Saudi Arabia

• SiS Consulting, Shanghai, China

• BP Singapore

• Joffren Omar Company, Brunei

• Citibank Jakarta

• Dell Jakarta, Singapore, Thailand

• Mercedes Benz Thailand

• British American Tobacco, Vietnam

• Riverside Apartments, Vietnam

• Kimberly-Clark, Vietnam

• PFF Vietnam

• Public Bank Vietnam

• Phu My Plastics, Vietnam

• B.Braun China, Korea, India, Singapore, Indonesia, Vietnam, Philippines

ACADEMIC/PROFESSIONAL QUALIFICATIONS:

Dr. Khoo holds a PhD (U.S.A.), MBA (U.S.A), CMCT, BSc (Malaya), Diploma in Education (Malaya), Post Graduate Diploma in Business (UK) and Diploma in Administrative Management (UK). Page 7

MEMBERSHIP TO PROFESSIONAL ORGANIZATIONS:

• American Society for Training and Development (ASTD)

• American Management Association (AMA)

• Society for Human Resource Management (SHRM)

• International Coach Federation (ICF)

• Association for Conflict Resolution (ACR)

WHAT OTHERS SAY ABOUT DR. CK KHOO:

“Watching CK Khoo perform as a presenter and trainer is a genuine pleasure. He knows his material well, and he knows how to present it beautifully. I am very glad to have him as my partner.”

- Dr. Robert Cialdini, Regent’s Professor of Psychology, Arizona State University, New York Times Best Selling Author of “Influence: Science and Practice”

“He conducted himself with utmost professionalism as he interacted with this group of University Professors and Administrative Leaders. He demonstrated a very deep understanding and commitment to the creating of a powerful learning experience.

I value his skill, and recommend him without hesitation to anyone that might desire to work with a true professional that can bridge expert facilitation, insightful consulting, and focused coaching.

- Thomas Crane, international consultant, facilitator, author of “The Heart of Coaching”, and speaker

Dr. Khoo is very knowledgeable and this course had given me the tools to be able to transform my style of coaching. I'm very confident that what I've learnt can be applied elsewhere.

- Participant

“Energisers after lunch for 4 days are a plus point. I particularly like the short video clips shared throughout the session to enhance understanding, well done!”

Participant

ADMINISTRATIVE DETAILS

COURSE FEE RM1200(FMM Member) / RM1350 (Non-Member) per participant

(The fee includes luncheon, coffee/tea breaks and notes)

DRESS CODE Office Attire

REGISTRATION Participation in the programme is based on a first-come-first-served basis. Cheques made in favour of the “FMM Institute” should be forwarded on or before programme date to the FMM Institute, Northern Branch, Bandar Seberang Jaya. Participants who registered but did not attend, will be billed accordingly.

CANCELLATION There will be no refund for cancellation within 2 days prior to the programme, 50% for cancellation between 3 – 6 days and full refund for cancellation 7 days prior to the programme. Please inform in writing if you intend to cancel. A replacement can be accepted at no additional cost.

DISCLAIMER The FMM Institute reserves the right to change the facilitator, date and to vary / cancel the programme should unavoidable circumstances arise. All efforts will be taken to inform participants of the changes. Upon sending the registration form, you are deemed to have read and accepted the terms and conditions.

ENQUIRIES FMM Institute (Penang Branch)

No 2767, Mukim 11, LebuhTenggiri 2, Bandar Seberang Jaya,

13700 Seberang Perai, Penang

Nazliza E-mail: nazliza@.my

Wani E-mail: norazwani@.my

Tel: 04-6302052

Fax: 04-6302054

|REGISTRATION FORM |

| |

|HOW TO RESOLVE CONFLICTS AT WORK |

|29-30 May 2019 |

|Training Venue: |

|Olive Tree Hotel, Penang |

|For further details please contact: FMM Institute Penang Branch |

|Ms Nazliza / Wani |

|E-mail: nazliza@.my / norazwani@.my |

|Tel: 04-6302052/50/51 @ 04-3992057 Fax: 04-6302054 |

|Dear Sir/Madam, | |

|Please register the following participant for the above programme: |Submitted by : |

| |Name: (Mr/Ms)_______________________________ |

|1. Name :__________________________________ |Designation:__________________________________ |

|Designation : ______________________________ |Company:____________________________________ |

|Email:____________________________________ |Address:_____________________________________ |

| |____________________________________________ |

|2. Name :_________________________________ |____________________________________________ |

|Designation : ______________________________ |____________________________________________ |

|Email:____________________________________ |Tel :________________________________________ |

| |Fax:________________________________________ |

|3. Name :_________________________________ |Email:_______________________________________ |

|Designation : ______________________________ |Membership No. : ____________________________ |

|Email:____________________________________ | |

| | |

|4. Name :_________________________________ | |

|Designation : ______________________________ | |

|Email:____________________________________ | |

| |

|Payment: |

|Enclosed cheque / bank draft no. _____________ for RM______________ being payment for __________ participant(s) made in favour of “FMM Institute”. |

-----------------------

HOW TO RESOLVE CONFLICTS AT WORK

29-30 May 2019

Training Venue:

E & O Hotel, Penang

SBL SCHEME

CLAIMABLE FROM PSMB

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download