Frequently Asked Questions

Schwan¡¯s E-Bill Express Online Payment Portal



Frequently Asked Questions

Q: Where do I find my ¡°Bill To¡± Customer Number? .............................................................................2

Q: How do I process a payment? .................................................................................................................4

Q: How do I enroll? .........................................................................................................................................7

** Please note, to enroll you will have to make a one-time payment **

OTHER QUESTIONS ..........................................................................................................................................13

Q: Will I receive an email notification of the payment and when it has been processed? .................................13

Q: When is the money for the payment drawn from my bank account? ............................................................13

Q: Where can I email remittance? .......................................................................................................................14

Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service? ..................14

Q: After enrolling in this payment service, when can I start paying my bills? .....................................................14

Q: What if I forget my password? ........................................................................................................................14

Q: How am I billed for this service? .....................................................................................................................14

**There is no cost for this service**

Q: Can I view my payments? ...............................................................................................................................14

Q: Who do I contact with questions on the E-Bill Express site? ..........................................................................14

Q: Where do I find my ¡°Bill To¡± Customer Number?

A: Please see the images below.

Sample Schwan¡¯s Consumer Brands DSD invoice (use only the digits to the left of the dash)

Sample Schwan¡¯s Consumer Brands WH invoice (the Payer # is used as the Bill-to #)

Sample Schwan¡¯s Strategic Partner Solutions invoice

Sample Schwan¡¯s Food Service invoice

Q: How do I process a payment?

A: From the landing page, enter in your ¡®Bill To Customer Number¡¯ and Re-Enter in the

¡°Confirm Bill To Customer Number¡±, then click the ¡°Make a Payment¡± button.

Once you are on the home page:

2

1

4

3

5

1. Enter in the required information. Name, Phone, Email

2. Enter in your Payment Amount (remember to only pay 1

invoice per payment)

3. Select the Payee in the drop-down menu that you want this

payment to be made to.

4. Use the notepad to identify any additional payment information

5. Click on the ¡°Add A Payment Method¡± link to add your eCheck

information ¨C see next page

Steps 6 and 7 are done after entering the Payment method in Step

5

6

7

Adding your payment method:

1. Select Account Type- Personal OR

Business

2. Select Banking Type- Checking

Account OR Savings Account

5

1

3. Enter Name on the Account

4. Enter Bank Routing Number

6

2

5. Enter the Bank account number

6. Re-enter the Bank account number

3

7. Click Add

This will take you back to the Home Page

where you will proceed with entering the

invoice number, and continuing with

payment

4

7

Back on the Home Page- continue with step 6

Steps 6 and 7 are done after entering the Payment method

in Step 5

6

6. Enter the invoice number you are paying

7. Click on the ¡°Continue to Payment¡± button to take the

next step in the payment process.

7

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