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SKILLS FRAMEWORKSKILLS MAP - E-COMMERCE EXECUTIVESectorRetail???TrackE-Commerce (Omni-Channel)???OccupationExecutive?Job RoleE-Commerce ExecutiveJob Role DescriptionThe E-Commerce Executive contributes to the growth of the e-commerce business by enhancing the customer experience, executing customer order fulfilment and maintaining the technology and infrastructure. He/she is also responsible for performing data analysis to generate data-driven commercial insights and managing relationships with partners. He works in a fast-paced and digitally-centric environment where he ensures seamless end-to-end integration of the e-commerce business.He is an energetic, collaborative and results-oriented self-starter. He is technology-savvy, structured and is able to operate well in a team under pressure.Critical Work Functions and Key Tasks / Performance ExpectationsCritical Work FunctionsKey TasksDrive e-Commerce business growthImplement e-Commerce activitiesContribute to revenue and profitability growth across digital platformsIdentify strategic business partnerships Implement new business collaboration initiativesMonitor sales, promotions, marketing and social media programmes and/or activities over digital platformsCoordinate with cross-functional teams on execution of brand, marketing and e-Commerce activitiesMonitor new market trends, business opportunities and market segments in global and local landscapeDrive technology and infrastructure enablementProvide specialised knowledge and insights to the development of technology strategies and roadmapsImplement preventive and corrective measures of disaster recovery plansExecute vendor relationship management activities Operate and maintain existing IT infrastructure and networks based on standard operating proceduresMonitor and maintain smooth functionality of website Monitor new and emerging technologiesImplement new systems and technologies Enhance e-Commerce customer experienceRole model service visionManage operations for service excellenceManage a diverse service environmentCoach for service performanceEstablish relationships for customer confidenceManage service quality and customer satisfactionImplement customer retention and loyalty programmesGenerate data-driven commercial insightsPerform data-mining and data analysisExecute activities driven by data analyticsTrack and report business outcomes of data-driven insightsPrepare insights reports on data-mining outcomesExecute customer order fulfilmentMonitor fulfillment of customers' orders via store pickup or delivery serviceCoordinate order processing, delivery and returns of customer orders Manage relationships with partnersMaintain business partnershipsOrganise relevant information to contribute to negotiation efforts with partnersReview partner performanceSkills & Competencies Technical Skills & CompetenciesGeneric Skills & CompetenciesBrand Campaign ManagementLevel 3CommunicationIntermediate Brand Portfolio ManagementLevel 3TeamworkIntermediate Business Continuity ManagementLevel 3Problem Solving Intermediate Business NegotiationLevel 3Interpersonal SkillsIntermediate Business Operational PlanningLevel 3Service OrientationIntermediate Business Opportunities DevelopmentLevel 3Creative ThinkingIntermediate Business Relationship BuildingLevel 3Digital LiteracyIntermediate Business Risk AssessmentLevel 3Computational ThinkingIntermediate Colour Concept ApplicationLevel 3Sense MakingIntermediate Communications Channel ManagementLevel 3Decision MakingIntermediate Compliance with Legal RegulationsLevel 3Resource ManagementBasicConflict ManagementLevel 3Lifelong LearningIntermediate Consumer Intelligence AnalysisLevel 3Managing DiversityIntermediate Content ManagementLevel 3Global MindsetBasicContent Management System UtilisationLevel 3LeadershipBasicContent Writing and EditingLevel 3Transdisciplinary Thinking Intermediate Crisis ManagementLevel 3Virtual CollaborationIntermediate Customer Acquisition ManagementLevel 3Developing PeopleBasicCustomer Behaviour AnalysisLevel 3??Customer Loyalty and Retention Strategy FormulationLevel 4??Customer Experience InnovationLevel 3??Customer Relationship Management OperationsLevel 3??Data AnalyticsLevel 3??Data-mining and ModellingLevel 3??Delivery ManagementLevel 3??Delivery OptimisationLevel 3??Demand AnalysisLevel 3??Digital Asset and File ManagementLevel 3??Drive Productivity and InnovationLevel 3??E-Commerce Campaign ManagementLevel 3??Emerging TechnologyLevel 3??Game-based MarketingLevel 3??ICT Disaster Recovery ManagementLevel 3??Idea Generation and SelectionLevel 3??Infographics and Data VisualisationLevel 3??Innovation ManagementLevel 3??International Marketing Programmes ManagementLevel 3??Inventory ControlLevel 3??Intellectual Property ManagementLevel 3??Knowledge ManagementLevel 3??Market ResearchLevel 3??Market Trend AnalysisLevel 3??Marketing Campaign ManagementLevel 3??Mobile Apps MarketingLevel 3??Order Fulfilment and Returns ProcessingLevel 3??Paid Search Engine Marketing (SEM)Level 3??Problem IdentificationLevel 3??Process ImprovementLevel 3??Product AdvisoryLevel 3??Productivity ImprovementLevel 3??Rules-based Copy EditingLevel 3??Sales Target ManagementLevel 3??Sentiment AnalysisLevel 3??Search Engine Optimisation (SEO)Level 3??Service ChallengesLevel 3??Service CoachingLevel 3??Service InnovationLevel 3??Service LeadershipLevel 3??Service Planning and ImplementationLevel 3??Social Media MarketingLevel 3??Social Media ManagementLevel 3??Stakeholder ManagementLevel 3??Systems Thinking ApplicationLevel 3??Typeface and Layout ProductionLevel 3??User Interface and User Experience OptimisationLevel 3??Vision LeadershipLevel 3??Visual Collaterals ProductionLevel 3??Visual Design and Communication PrinciplesLevel 3??Website DesignLevel 3??Website Performance ManagementLevel 3??Workplace CommunicationsLevel 3??Programme Listing???? ................
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