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SKILLS FRAMEWORKSKILLS MAP - E-COMMERCE ASSOCIATE/ASSISTANTSectorRetail???TrackE-Commerce (Omni-Channel)???OccupationAssociate?Job RoleE-Commerce Associate/AssistantJob Role DescriptionThe E-Commerce Associate/Assistant contributes to the growth of the e-commerce business by supporting plans relating to customer experience and customer order fulfilment. He/she provides support to maintain the technology and infrastructure required to sustain the e-commerce operations. In addition, he collates information to generate data-driven commercial insights and coordinates with business partners. He works in a fast-paced and digitally-centric environment where he ensures and provides coordination and operational support for the e-commerce business.He is an energetic, customer-oriented and collaborative individual who is able to multi-task effectively.Critical Work Functions and Key Tasks / Performance ExpectationsCritical Work FunctionsKey TasksDrive e-Commerce business growthCoordinate e-Commerce activitiesExecute sales, promotions, brand, marketing and social media programmes and/or activities over digital platformsCollate data for category performance, sales and demand forecasting reportsCollate data on customers' shopping behaviours, brand and marketing activitiesCoordinate with cross-functional teams on execution of brand, marketing and e-commerce activitiesCollate information on local and international business, market trends, new business opportunities and market segmentsDrive technology and infrastructure enablementMaintain and update contents for organisation's websiteTrack data on system and network effectiveness for analysisPerform tests to ensure smooth functionality of website Perform crisis management activitiesCoordinate with existing IT vendors for resolutionsCollate information on emerging technological changesEnhance e-Commerce customer experienceDemonstrate service visionImplement operations for service excellenceRespond to service challengesEngage in service innovation initiativesWork in a diverse service environmentAcquire industry informationExecute customer retention and loyalty activitiesContribute to development of website usability and overall online customer experience Generate data-driven commercial insights Support data-mining and data analysisSupport analysis of data to generate insightsExecute customer order fulfilmentLiaise with relevant internal functions to fulfil customers' orders based on established procedures and service level agreement Coordinate with external partners to ensure smooth processing and delivery of customer orders Manage relationships with partnersCoordinate with business partnersCollate feedback on quality and partnershipSkills & Competencies Technical Skills & CompetenciesGeneric Skills & CompetenciesBrand Campaign ManagementLevel 2TeamworkIntermediate Brand Portfolio ManagementLevel 3Service OrientationIntermediate Business Operational PlanningLevel 3CommunicationBasicBusiness Opportunities DevelopmentLevel 3Problem Solving BasicBusiness Relationship BuildingLevel 2Creative ThinkingBasicColour Concept ApplicationLevel 2Interpersonal SkillsIntermediate Communications Channel ManagementLevel 2Sense MakingBasicCompliance with Legal RegulationsLevel 1Digital LiteracyIntermediate Conflict ManagementLevel 2Computational ThinkingBasicConsumer Intelligence AnalysisLevel 2Lifelong LearningBasicContent ManagementLevel 2Resource ManagementBasicContent Management System UtilisationLevel 2Managing DiversityBasicContent Writing and EditingLevel 2Decision MakingBasicCrisis ManagementLevel 3Transdisciplinary Thinking BasicCustomer Acquisition ManagementLevel 2Global MindsetBasicCustomer Behaviour AnalysisLevel 2Virtual CollaborationBasicCustomer Experience InnovationLevel 3Developing PeopleBasicCustomer Relationship Management OperationsLevel 2LeadershipBasicData AnalyticsLevel 1??Data-mining and ModellingLevel 2??Delivery ManagementLevel 2??Delivery OptimisationLevel 2??Demand AnalysisLevel 2??Digital Asset and File ManagementLevel 2??Drive Productivity and InnovationLevel 1??E-Commerce Campaign ManagementLevel 2??Emerging TechnologyLevel 3??Game-based MarketingLevel 2??Infographics and Data VisualisationLevel 2??Idea Generation and SelectionLevel 2??Innovation ManagementLevel 2??International Marketing Programmes ManagementLevel 2??Inventory ControlLevel 2??Intellectual Property ManagementLevel 2??ICT Disaster Recovery ManagementLevel 2??Knowledge ManagementLevel 2??Market ResearchLevel 2??Market Trend AnalysisLevel 2??Marketing Campaign ManagementLevel 2??Mobile Apps MarketingLevel 2??Order Fulfilment and Returns ProcessingLevel 2??Paid Search Engine Marketing (SEM)Level 2??Problem IdentificationLevel 2??Process ImprovementLevel 2??Product AdvisoryLevel 1??Productivity ImprovementLevel 1??Rules-based Copy EditingLevel 2??Sales Target ManagementLevel 3??Sentiment AnalysisLevel 2??Search Engine Optimisation (SEO)Level 2??Service ChallengesLevel 1??Service InnovationLevel 1??Service LeadershipLevel 1??Service Planning and ImplementationLevel 1??Social Media MarketingLevel 2??Social Media ManagementLevel 2??Stakeholder ManagementLevel 2??Systems Thinking ApplicationLevel 3??Typeface and Layout ProductionLevel 2??User Interface and User Experience OptimisationLevel 2??Visual Collaterals ProductionLevel 2??Visual Design and Communication PrinciplesLevel 2??Website DesignLevel 2??Website Performance ManagementLevel 2??Workplace CommunicationsLevel 2??Programme Listing???? ................
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