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Quick Start GuideInstructor Led Courses (six week access term) The four action items below will help you become familiar with the tools and resources found at the Online Administration Center. The Online Administration Center is where you will manage your Account, Catalog, Students and access valuable resources. Login to the Online Administration Center: admin. (2:41 minutes)Review and edit each section of the Account tab (5:36 minutes)Review course offerings and pricing at the Catalog tab (4:17 minutes)Familiarize yourself with the Tracking tab > Manage & Enroll Students tool (5:42 minutes)Login The Online Administration Center login is located at . When you are set up as a user we send you an email that contains a link to create your own password. Keep in mind, this link expires in 24 hours. If the link expired or you forgot your password we provide a ‘Forgot Password’ link at the login page. If you feel you were never set up as a user, please email partnerhelpdesk@ and we can set you up. Existing users for your institution can also set you up as a new user via the Online Administration Center.If you manage multiple ed2go rosters you will have corresponding Online Administration Center for each site. In the upper right hand corner you will see a site toggle. Click to open the drop down menu, then select the roster you wish to manage. If you do not see all of your sites in the drop down, contact partnerhelpdesk@ and we can associate those sites for you.Student EnrollmentDirect your students to your Online Instruction Center to enroll and make payment online. When a student finds the course they are interested in taking they will click the Enroll Now button. This will take them step by step through the process. First they will choose a Session Start date and continue to their Account Set up. If they are a returning student they simply need to enter their username and password. If they are a new student they will enter their contact information and create a username and password. Now they will continue to the payment section. Students pay online and enter their credit card information. When they continue, they can review and then place their order.Once the student completes the enrollment process they receive an onscreen confirmation as well as an email notification of their purchase. This email contains instructions on returning to the Online Instruction Center and logging into their MyClassroom. They can also access the MyClassroom from their onscreen confirmation page.You may also choose to accept offline payment from students, companies, or 3rd party payment providers for student enrollments. When you choose this option, you would collect enrollments fees and process the enrollment on behalf of your student in the Online Administration Center. To enroll a student in this case, you would use the Manage and Enroll Students tool, found under the Tracking tab.After collecting payment, enroll the student by entering the student’s name, email address, course title and session start date. Verification will occur at the time of enrollment. The student will be emailed all necessary account and course access detail upon completion of your request. At this time, your institution will also be emailed an enrollment confirmation and be billed for the enrollment.If you or anyone on your staff would like to receive Enrollment Notifications, login to your Online Administration Center and go to the Account tab> #6 Enrollment Notifications. Here you can add, edit or remove notification recipients.Policies and ProceduresDrops/RefundsPolicy – A student enrollment can be dropped and refunded as long as the enrollment occurred in the last six months, and they have not completed their course. If your student paid online, their credit card will be refunded in 3-7 business days. Procedure – You can drop a student enrollment yourself (Online Administration Center>Tracking>Manage and Enroll) if the student was verified by you. Their Status would be “Verified” and “Partner Collected” or “V.” If the student’s payment status is “ed2go collected” or “O” you will need to submit a Drop Request Form. Go to: admin. > Tracking > Drop Request Form. There's no need to request a drop for an unverified student. TransfersTransfer to a new session for the same coursePolicy – Students can transfer to a new session of the same course, as long as the enrollment occurred in the last six months and they have not completed their course. Procedure – Submit a transfer using the Drop Request Form. Go to: admin. > Tracking > Drop Request Form. Complete the form and choose the Action: Transfer. Once processed you will be notified via email. Please allow 24 hours. It is important to note that any work the student completes will not transfer to the new session.Transfer to a different coursePolicy – Students can transfer to a new course as long as the enrollment occurred in the last six months and the student has not completed the course.Procedure – The original enrollment would be dropped, and the student would need to enroll in the correct course. The student may enroll in the correct course at any time. You can drop a student enrollment yourself (Online Administration Center>Tracking>Manage and Enroll) if the student was verified by you. Their Status would be “Verified” and “Partner Collected” or “V”. If the student paid ed2go directly their status would be “Verified” and “ed2go collected” or “O.” In that case submit a drop request using the Drop Request Form. Go to: admin. > Tracking > Drop Request Form. Once processed you will be notified via email. Please allow 24 hours. Since the student paid online, we will refund the student for the first enrollment. Their credit card will be refunded in 3-7 business days.Extensions Policy – If a student needs more time, each Instructor Led Course has a built-in extension of 10 days. For example, if the course ends on the 15th they can still access the course and submit the final exam until the 25th. You can view and print out the Course Calendar to reference these important dates. To access the Course Calendar go to: admin. > Tracking > Course Calendar.Procedure – There is no action needed. You can simply inform the student that they have ten days after the final exam due date. If this is still not enough time, you can submit a Transfer by completing a Drop Request Form at your Online Administration Center. It is important to note that any work the student complete will not transfer to the new session. To access the Drop Request Form go to: admin. > Tracking > Drop Request Form.BillingWe send monthly statements that will itemize students that paid online or were verified by you within a given session. Any credits will automatically be calculated and applied towards your monthly Statement. Invoices will still be received if you process more direct-paid enrollments than online-paid.Who to ContactPartner ResourcesPartner Help Desk – Partner Help Desk is a partner resource to support the day-to-day administration of your ed2go online programs. Contact us if you have questions about the management of your students, Online Instruction Center(s) and Online Administration Center(s).Account Manager – Your Account Manager is a resource to help you grow. They will have best practices on program development, marketing and program opportunities (WIOA, Military and Teacher Professional Development).Accounting – Contact our Accounting Department should you have questions about your Statement or any billing/invoicing related questions.Student RecoursesOnline Instruction Center – The Online Instruction Center is where your students will browse the catalog, enroll and access their classroom. The OIC will help your students make an informed purchase decision. We list extensive course details that include overviews, syllabus, requirements, and student reviews. There is a Demo for each course that will grant them access to the first lesson, where they can get a feel for the course components. Students will also view start dates, duration of access, and course cost.MyClassroom – Once a student enrolls they will login to their MyClassroom/Student Center. The student center is where they will access Orientation, reports and certificate of completion for Previous Courses, view Upcoming Courses and access their Active Courses.Instructor – Within the Classroom students will have access to their Instructor via the Discussion Area where they will post assignments and ask questions. They can direct questions about lessons, quizzes, assignments, and other course materials to their instructor. Instructors will respond within 24 business hours.Student Support – Students have access to our student support services via the Help link at both the Online Instruction Center and within the Classroom. If they have questions about accessing the online classroom, retrieving lessons, changing password, correcting e-mail address, obtaining progress reports or completion letters, receiving an extension, or any other administrative tasks, they can view FAQs or complete the Help form. ................
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