SCOTT M



Bob N. DeYoung

|PO Box 1172 , 1825 Arrowhead Drive |(530) 577-6536 |

|South Lake Tahoe, CA 96156 |am_dew@ |

Professional Profile

Information Systems professional with eighteen years’ experience in desktop systems, networking, application support, training, programming, and client services in the hospitality, health and safety, and high technology environments. Experience spans successful implementation, administration, training and support of desktop, point-of-sale, time and attendance, document archiving , turnstile, and electronic door systems; custom MS Access databases, system backups, application interfaces, authoring of technical and user documentation, network servers maintenance, and network and application security. Proven ability to adapt to fast-changing environments. Excellent customer service, documentation and communication skills.

Technical Skills

Windows 98/NT/2000/XP, UNIX, AS/400, Microsoft Office 97/98/XP/2003, MS DOS, Micros POS, Kronos T&A, Citrix, Delphi, VingCard, eFile Clerk, EntraPass, LMS, McAfee and Norton anti-virus, CMS, HTML, MS Active Directory, Novell Netware, IRIMS, Act-Track, Maximo, MS SQL Server, Novell GroupWise, MS Outlook.

Work History

Caesars Tahoe Casino/Hotel, Stateline, NV March 1999 - Present

Applications Support/Business Analyst

Provide administrative and technical support for a wide range of in-house applications and systems including Micros POS, Kronos T&A, ShowGate Box Office and eFile Clerk optical document archiving. Administer and provide security for an in-house network containing over 15 network application and file servers which serve more than 20 applications and 350 PCs. Troubleshoot and resolve application and network issues on client and server platforms. Provide 24/7 beeper support as needed for applications and the network.

• Provided management with new system and application purchase and upgrade recommendations.

• Played key roles in planning, purchase, implementation, and support for several major system/application upgrades and migrations.

• Successfully managed a major upgrade of Micros POS system, which supports more than 15 bars, restaurants, and outlets with total yearly revenue of more than $20 million. Have been the administrator of this system for 6 years.

• Provided senior level guidance, training and support to other MIS department employees and management.

• Created and provided custom application solutions to various departments which significantly increased work efficiency and organization.

Harveys Resort Hotel/Casino, Stateline, NV Nov 1997 - Dec 1998

Race and Sportsbook Writer

Write and cash horse race and sports wagers for guests. Provide excellent customer service to guests.

Enterprise Computer Systems, Inc., Placerville, CA Apr 1997 - Oct 1997

Customer Technical Support Specialist

Provide customer technical support and service for company’s Dataline 8000 system (a comprehensive business management system designed for use by building material/lumber retailers and wholesalers).

• Analyze, troubleshoot and solve complex system hardware and software (in a UNIX environment) problems through telephone interaction with customers and/or hands-on via modem communication with customer’s system.

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Work History, continued

Advanced Micro Devices, Inc. (AMD), Sunnyvale, CA 1983 - 1997

Senior Business Systems Analyst

Environmental, Health & Safety Department (1995 - 1997)

Perform ongoing analysis of end-user‘s hardware and software requirements. Research, recommend, design, develop, customize, enhance, purchase and implement required hardware and software solutions as required by business and User needs, and technology changes. Identify, troubleshoot and solve technical and non-technical hardware and software problems. Design and provide User training and related materials.

• Implemented and administered a SUN Ultra Sparc network/workgroup server utilizing Solaris 2.5 and TCP/IP technology.

• Develop and manage department's Intranet World Wide Web site.

Senior Information Center Analyst

End Use Systems and Capabilities Department (1990 - 1995)

Program/Project leader responsible for researching, evaluating, testing, recommending, documenting, implementing, and promoting of corporate personal computer software and hardware standards and solutions with emphasis in dial-in communications (via modem) with corporate mainframe and networks. Developed and taught various end-user software/hardware training classes and productivity workshops.

Awarded the AMD Vice-President's Spotlight Award in 1994 for my outstanding technical support and service I provided to the AMD Executive staff during a critical off-site corporate activity.

Senior Business Systems Analyst

Logistics Systems Department (1988 - 1990)

Provided key support of business planning, monitoring and execution of computer systems conversion during a corporate merger. Conceived, developed and maintained corporate IBM mainframe computer systems and relational databases for tracking of freight invoices export licenses, receipts of product and materials, and inventory/backlog matching.

Senior Business Analyst

Traffic, Customs and Export Licensing Division (1987-1988)

Provided all computer (P.C., MAC and IBM mainframe) support and computer training for divisional employees. Support and maintain divisional and corporate databases. Analysis of business and management report needs; design, extraction, and publish needed reports.

Senior Import/Customs Specialist

Customs and Export Licensing Department (1983 - 1987)

Provided all computer (P.C., MAC and IBM mainframe) support and computer training for divisional employees. Support and maintain divisional and corporate databases. Analysis of business and management report needs; design, extraction, and publish needed reports.

Career Development

Micros UNIX Administration, Micros Systems, Inc. Las Vegas, NV 2001

Provided training needed to perform system administration tasks in Micros POS system

Solaris (UNIX) System Administration, SUN MicroSystems, Santa Clara, CA 1996

Provided training necessary to install and deploy SUN network server

Education

Associate Arts (AA) degree, Liberal Arts (emphasis in Business), De Anza College, Cupertino, CA,

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