Contemporary Resume - Waffle House



1809 Todd’s Lane

Hampton, Va 23666 |757-915-0828 | |Trisha Pipkin

|Objective |Seeking a customer service position that will enable me to use my strong communication and |

| |organizational skills where I can utilize my experience in customer relations and staff leadership|

| |in a dynamic and stable workplace. |

|Experience |09/2010-11/2011 Bloom Grocery Store Quinton, Va |

| |Customer Service Associate/Cashier |

| |Provided outstanding customer service as per company mission and values, acknowledged and greeted |

| |each customer in a polite, friendly manner. |

| |Operated a cash register for cash, check and credit card transactions. Processed sales quickly, |

| |accurately and efficiently. |

| |Monitored four self service checkout stations, keeping them fully stocked and identifying and |

| |alerting management to any potential loss prevention issues. |

| |Stocked, replenished and faced merchandise according to store merchandising layouts. |

| |Answered Customer telephone calls promptly and in an appropriate manner. |

| |03/2009-08/2009 Patient Advocate Foundation Hampton, Va |

| |Benefits Specialist |

| |Processed financial documents to assist patients that were in need of financial help for medical |

| |bills. |

| |Analyzed various insurance documents and billing statements to identify and calculate treatment |

| |and services related to certain diseases. |

| |Answered a multi-line telephone system working with patients, physician’s offices, insurance |

| |companies and pharmacies. Asking relevant questions and actively listening to their responses to |

| |determine each individuals needs. |

| |01/2008-03/2009 Children’s Hospital of the Kings Daughter’s Newport News, Va |

| |Patient Account Technician |

| |Adeptly managed a multi-line phone system and pleasantly greeted all patients. |

| |Maintained and scheduled patients for physical, occupational and speech therapy for seven |

| |therapists. |

| |Acquired pre-authorization for specific procedure codes to assure payment at the highest possible |

| |rate. |

| |Verified eligibility and claim status with various insurance companies and researched any |

| |discrepancies with CPT and ICD-9 medical coding for reimbursement accuracy. |

| |Treated all patients, families, visitors, peers, staff and providers in a pleasant, courteous and |

| |helpful manner. |

|Education |06/2000 Thomas Nelson Community College Hampton, Va |

| |Associate of Science in Business Administration |

| | |

|Certifications |Certified Patient Account Technician through the AAHAM- American Association of Healthcare |

| |Administration Management |

|References |Available upon request |

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