Contemporary Resume - Waffle House
1809 Todd’s Lane
Hampton, Va 23666 |757-915-0828 | |Trisha Pipkin
|Objective |Seeking a customer service position that will enable me to use my strong communication and |
| |organizational skills where I can utilize my experience in customer relations and staff leadership|
| |in a dynamic and stable workplace. |
|Experience |09/2010-11/2011 Bloom Grocery Store Quinton, Va |
| |Customer Service Associate/Cashier |
| |Provided outstanding customer service as per company mission and values, acknowledged and greeted |
| |each customer in a polite, friendly manner. |
| |Operated a cash register for cash, check and credit card transactions. Processed sales quickly, |
| |accurately and efficiently. |
| |Monitored four self service checkout stations, keeping them fully stocked and identifying and |
| |alerting management to any potential loss prevention issues. |
| |Stocked, replenished and faced merchandise according to store merchandising layouts. |
| |Answered Customer telephone calls promptly and in an appropriate manner. |
| |03/2009-08/2009 Patient Advocate Foundation Hampton, Va |
| |Benefits Specialist |
| |Processed financial documents to assist patients that were in need of financial help for medical |
| |bills. |
| |Analyzed various insurance documents and billing statements to identify and calculate treatment |
| |and services related to certain diseases. |
| |Answered a multi-line telephone system working with patients, physician’s offices, insurance |
| |companies and pharmacies. Asking relevant questions and actively listening to their responses to |
| |determine each individuals needs. |
| |01/2008-03/2009 Children’s Hospital of the Kings Daughter’s Newport News, Va |
| |Patient Account Technician |
| |Adeptly managed a multi-line phone system and pleasantly greeted all patients. |
| |Maintained and scheduled patients for physical, occupational and speech therapy for seven |
| |therapists. |
| |Acquired pre-authorization for specific procedure codes to assure payment at the highest possible |
| |rate. |
| |Verified eligibility and claim status with various insurance companies and researched any |
| |discrepancies with CPT and ICD-9 medical coding for reimbursement accuracy. |
| |Treated all patients, families, visitors, peers, staff and providers in a pleasant, courteous and |
| |helpful manner. |
|Education |06/2000 Thomas Nelson Community College Hampton, Va |
| |Associate of Science in Business Administration |
| | |
|Certifications |Certified Patient Account Technician through the AAHAM- American Association of Healthcare |
| |Administration Management |
|References |Available upon request |
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