PDF AT&T Business Voice Mail

[Pages:34]AT&T Business Voice Mail

Comprehensive Messaging Solution

Welcome to AT&T Business Voice Mail

AT&T Business Voice Mail is an easy-to-use, easy-to-set-up business messaging tool. Before voice mail can work for you, however, you will need to set up and personalize your voice mailbox. Please refer to your Welcome Letter for important information you'll need to get started. The letter contains your access number, voice mail series type, mailbox number and temporary password. If you do not have your Welcome Letter and you have service in California, call Customer Service at 1-800-540-8020 if you are calling from California or 1-800-989-8020 if you are outside California to get the important information you need to set up and use Voice Mail. If you have service in Nevada, please call 1-877-469-2355.

Using this detailed instruction guide, you'll be able to set up your voice mailbox and learn some time-saving shortcuts.

Record your series and access number here for easy reference.

Voice Mail Series ________________________________

Mailbox or Access Number _______________________

AT&T Business Voice Mail Navigation Map

Information Contacts

AT&T Messaging P.O. Box 2630 San Ramon, CA 94583

Customer Service California customers: In California 1-800-540-8020 Outside California 1-800-989-8020

Nevada customers: Inside and outside Nevada 1-877-469-2355

For recorded tutorial information for California customers Voice Mail Series 50 1-800-540-2865

Voice Mail Series 100 Voice Mail Series 200 (Port-Based CA only) 1-800-540-2861

Internet:

Main Menu

Series 100/200: Call Your Voice Mail Access Number A

Dial Password Plus { # } B

Series 50: Call Your Voice Mailbox Number Press { * } Enter Password and Press { # } C

{ Review 1 }

Hear Envelope Information

{ Scan 1 }{ 1 } Send { 2 }

Hear Envelope Information Only

{0}

Other Addressing Options

{ * } Hear Message

Exit

Review

{1}

Hear Message

{*}

Exit Screen

Dial Mailbox

or Group Number Plus { # }

{1} {4} {*}

Guest Extension Extension Mailboxes Mailboxes Mailboxes

Response Options

{1}{2}{3}{4}{5}{6}

Repeat Save

Erase Reply Copy Repeat Envelope Information

The message review toolbox While messages are playing, you can control what you hear. { # } Skip to the next message

{ # }{ # } Skip to the next type of message (new to saved, etc.) { 6 } Repeat Envelope { 7 } Back up 10 seconds { 7 }{ 7 } Back up to start { 8 } Pause/Resume { 9 } Forward 10 seconds { 9 }{ 9 } Forward to end { * } Exit Review at any time { 0 } Hear Review Options { 0 }{ 0 } Help

Hear Name or Number

Dial Number Plus { # }

{*}

Cancel

{ # } Previous Address End Addressing

{5}

Begin Recording

{1}

Password

Dial New Password Plus { # }

Hear New Password

{*}

Cancel

Record Message

{#}

End Recording

{ 7 }{ 7 }

Review Recording

{#}

Confirm

Delivery Options

{1} {2} {3} {4}

{ * } Private Future Non- Urgent { # }

Cancel Delivery Delivery receipt Delivery Send

Message

Notification

{3}

Personal Profile

{ More Options 0 }

{4}

Record Name/ Greetings

Help { 0 }{ 0 } {5}

Groups

{1}

Name

{2}

{3}

Greeting/Greeting Select

by Phone Number Attendant*

Hear Name

{2}

{3} {5}

{5}

Record

Instruction Pager Guest

Length Notif. Mailboxes

(Optional)

Record

Name

Hear Phone Number for

{ # } Line One

No Change

{1}

Change/Review Greeting

{#}

End Recording

Hear Greeting for Line One

{1}{2}{3}

Create Edit an Hear a New Existing Group Group Group Titles

Dial Group Number Plus { # }

{#}

No

Change

{1} {2} {3}

Personal Alternate System

Greeting Greeting Greeting

{1}

Add/

Delete

Members

{2}

Record

Title

{3} {4}

Erase Hear

Group Members

{5}

Record

Record Greeting

{#} {#} {#}

End

Replay Accept

Recording Greeting Greeting

{#}

Play for

Both Lines

*Optional service for Series 100 and 200 only.

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_____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________

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Table of Contents

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Navigation map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Setting up your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Using AT&T Business Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Accessing your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Changing your voice mail settings . . . . . . . . . . . . . . . . . . . . . . . . . 13

Changing your password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Changing your greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Alternate mailbox ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Group broadcast lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Optional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Extension mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Message indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Pager notification settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Glossary of terms and FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Information contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . foldout

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Getting Started

How Does Your Voice Mail Work?

Think of voice mail as your own message manager. When you're away from your desk, on your phone or on the Internet, voice mail answers all incoming calls. Your callers will hear your personal greeting and can leave a detailed private message, which is recorded by a computer and stored in your own mailbox. That means you'll get clear, accurate messages all the time.

Business Voice Mail makes it easy to keep in touch when you're on the go. You can retrieve your messages at any time by dialing your access number (excluding Series 50) or dialing your mailbox number (Series 50) from a touch-tone phone and following the recorded instructions to retrieve your messages.

AT&T Messaging offers various voice mail products to fit your business's needs.

Using This Instruction Guide

This guide contains all the information you need to set up and use your voice mail system. Look for the following symbols for additional information.

Look for this symbol for important information on using your voice mail system.

Quick Tip Get a quick overview of set-up steps in the Quick Tip boxes.

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Services Voice Mail Series 50

Voice Mail Series 100

Voice Mail Series 200 (Port Based - CA Only)

Features

? Direct-dialed, message-only mailbox

? Covers multiple lines with just one mailbox

? Perfect for employees who travel, are out of the office frequently or do not have a physical office

? Available with quantity and term discounts

? Private mailbox for each direct line

? Links multiple locations easily for improved intraoffice messaging

? Supports features such as Call Transfer to Attendant and Message Waiting Indicator

? Available with quantity and term discounts

? Self-managed, on-site voice messaging system using your own network connection

? Link all your office locations

? Supports features such as Call Routing and Detail Reporting

? Available with quantity and term discounts

Voice Mail is provided by AT&T Messaging.

Voice Mail Series 50 and Series 100 If the local service for the telephone line(s) associated with this service includes a per-call or per-minute local call charge, that charge will apply to the use of your Voice Messaging Service. Charges apply for a local call every time a message is retrieved from the mailbox or the mailbox is accessed in any way from that local telephone number. Applicable local call charges also apply every time a caller leaves or attempts to leave a message. If the local call on the telephone number(s) associated with this voice messaging service is on a calling plan (e.g. minutes-of-use plan), calls to the mailbox (as described above) will be counted against the monthly allowance. Calls to the mailbox from outside the local calling area of the telephone number associated with the mailbox incur applicable local toll or long distance charges.

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