20 Damn-Good Empathy Statements

20 Damn-Good Empathy Statements

-I realize this has to be frustrating for you. - I want to get to the bottom of this just as much as you do. - This is obviously a horrible time for you. - I can see your point on that. - I'm so disappointed to hear your shipment hasn't reached you yet. - I'd be upset, too. - If I were in your position, I'd feel just as you do. - I realize you're upset. I want to take a minute to talk about what I think has happened and then answer any questions you have. - I know you're anxious to see this completed. - I know this isn't the same as having a perfect photoshoot initially, but I hope it shows you how sorry we are.



20 Damn-Good Empathy Statements Continued

- I'm sorry you've had to deal with that. - I hate to think you won't be able to take your new duffle bag on your trip next week and that you have to wait for the replacement. - As a mother of a child with food allergies, I certainly understand your need to know all of the ingredients in your yogurt. - I don't want you to worry at all. Your flight is confirmed, and you're checked in. - I can't find the words to express how truly sorry we are for the frustration you've experienced. - This is no more acceptable to us than it is to you. - You deserved a lot better from us, and we let you down. - You're right. - I'm sorry about the wait. We're short-staffed, but still, I'm sorry. - I'm sorry you've had to call multiple times about the same issue. - My goal is to get this resolved on this phone call.



List 5 Common Problems Your Customers Experience

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Write out an empathy statement for each issue you identified

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