CS-214 Position Description Form



|CS-214 | | 1. Position Code |

|REV 8/2007 | | |

| |State of Michigan | |

| |Civil Service Commission | |

| |Capitol Commons Center, P.O. Box 30002 | |

| |Lansing, MI 48909 | |

|Federal privacy laws and/or state confidentiality |POSITION DESCRIPTION | |

|requirements protect a portion of this information. | | |

|This form is to be completed by the person that occupies the position being described and reviewed by the supervisor and appointing authority to ensure its |

|accuracy. It is important that each of the parties sign and date the form. If the position is vacant, the supervisor and appointing authority should complete|

|the form. |

|This form will serve as the official classification document of record for this position. Please take the time to complete this form as accurately as you can |

|since the information in this form is used to determine the proper classification of the position. THE SUPERVISOR AND/OR APPOINTING AUTHORITY SHOULD COMPLETE |

|THIS PAGE. |

| 2. Employee’s Name (Last, First, M.I.) | 8. Department/Agency |

| |Licensing and Regulatory Affairs |

| 3. Employee Identification Number | 9. Bureau (Institution, Board, or Commission) |

| |Director’s Office |

|4. Civil Service Position Code Description | 10. Division |

|Departmental Analyst 9, 10, 11 |Michigan Office for New Americans (MONA) |

| 5. Working Title of Position (What the agency titles the position) | 11. Section |

|Analyst | |

| 6. Name and Classification of Direct Supervisor | 12. Unit |

|A. Fenton, SAM 15 | |

| 7. Name and Classification of Next Higher-Level Supervisor | 13. Work Location (City and Address)/Hours of Work |

|Karen Phillippi, MONA Director |3026 W. Grand Blvd, Detroit, MI |

| |40 hours per week, Monday-Friday, (8am-5pm) |

| 14. General Summary of Function/Purpose of Position |

|This position serves as an Employment & Outreach Coordinator for the Michigan International Talent Solutions (MITS) program, and performs a full range of |

|professional research and analysis duties. This position is responsible for analyzing current employment methods and for assisting the Manager with the |

|development of best practices and resources to educate business owners about skilled immigrants and the benefits of hiring such individuals. This position is |

|responsible for developing and implementing an array of surveys, preparing reports, meeting with immigrants, companies and executives. This position, in |

|consultation with IT, is also responsible for creating databases and making recommendations for web page information. |

|For Civil Service Use Only |

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| |

| 15. Please describe your assigned duties, percent of time spent performing each duty, and explain what is done to complete each duty. |

|List your duties in the order of importance, from most important to least important. The total percentage of all duties performed must equal 100 percent. |

|Duty 1 |

|General Summary of Duty 1 45 % of Time |

| |

|This position is responsible for a variety of professional duties regarding providing support to MITS program participants and assisting the manager in working|

|with immigrants and companies to remove barriers to placing immigrants in positions. This will involve a variety of tasks listed below. |

|Individual tasks related to the duty. |

|Support assigned job seeker pool, which may be aligned with one or more professional sectors |

|Provide customized, one-on-one coaching to high-skilled immigrants to support them in the professional job search process, including but not limited to resume |

|revision, application support, interview preparation, and salary negotiations |

|Meet with job seekers after online training completion for an initial meeting focused on developing a foundation resume, creating an overall job search |

|strategy, and to ensure they are aware of additional training opportunities and tools available through the MITS program and related services |

|For job seekers who don’t meet our criteria, communicate in an empathetic manner and provide alternative resources if available |

|Strategically utilize the volunteer/mentor network to support job placement for MITS participants |

|Keep manager informed of progress of individual immigrants that they are working with and take issues to the manager as necessary |

| |

|Provide exceptional customer service and serve as an ambassador for the MITS program and the Michigan Office for New Americans |

|Duty 2 |

|General Summary of Duty 2 35% of Time |

| |

|Implements best practices regarding data analysis of MITS program participants and associated reporting on outcome metrics. Recommends solutions and process |

|improvements where appropriate. |

|Individual tasks related to the duty. |

|Maintain detailed relationship records using Salesforce database |

|Conduct research; develops and uses databases to gather, summarize, and provide information; prepares reports |

| |

|Responsible for meticulous data collection, entry, and subsequent reporting in to the Salesforce database |

|Provide ongoing analysis and reporting regarding onboarding targets for recruitment in to the program to meet programmatic requirements |

|Utilize data for identifying relevant metrics and information related to staff and agency performance |

| |

|Meet or exceed goals for program intake and participant training completion goals |

|Gather and utilize metrics to validate processes and identify (in)efficiencies and make recommendations for improvements |

| |

| |

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|Duty 3 |

|General Summary of Duty 3 15% of Time |

| |

|Supports program delivery with the planning and execution of training sessions for MITS participants. Provides support researching best practices for |

|supporting skilled immigrants return to their professional careers in Michigan. |

|Individual tasks related to the duty. |

|Create digital marketing materials and monthly e-newsletter for distribution to immigrant-serving organizations across Michigan and to MITS participants |

|Provide planning and on-site support for in-person MITS orientation sessions, trainings, and employer events as necessary |

|Facilitate job seeker recruitment for assigned events |

|Conduct in-person training to MITS job seekers as needed |

|Conducts research on individual cultures to best meet and work with immigrants to show support and respect for their job search here in MI |

| |

|Duty 5 |

|General Summary of Duty 5 5% of Time |

|Other Duties as Assigned |

|Individual tasks related to the duty. |

|Performs other duties as assigned |

| 16. Describe the types of decisions you make independently in your position and tell who and/or what is affected by those decisions. Use additional sheets, |

|if necessary. |

|Determines methods of research, analysis, measurement and project management. Makes recommendations based upon results of research and analyses. |

|Selects style, design and formatting of surveys and reports. |

|Uses knowledge and expertise to maintain databases, create spreadsheets, write reports. |

| 17. Describe the types of decisions that require your supervisor’s review. |

|Decisions that may impact the philosophy, mission, vision and values of the agency. Decisions that may have budgetary implications to the unit, agency and/or |

|department. Decisions regarding or impacting information technology systems and or practices. Requests for major purchases. Decisions that have the potential|

|to be politically sensitive. Implementation of recommendations or other solutions. Decisions that impact the entire MITS program. |

| 18. What kind of physical effort do you use in your position? What environmental conditions are you physically exposed to in your position? Indicate the |

|amount of time and intensity of each activity and condition. Refer to instructions on page 2. |

|Position requires occasional statewide travel. Activities include loading and unloading and set-up assistance of equipment such as projectors, laptop |

|computers, DVD, VCR, television, easels, tables, and chairs which requires lifting, pushing, and or pulling. Otherwise, the physical effort necessary is normal|

|within office areas; Extensive paperwork, telephone, and computer tasks. Sitting, standing in meetings is possible. |

| 19. List the names and classification titles of classified employees whom you immediately supervise or oversee on a full-time, on-going basis. (If more than |

|10, list only classification titles and the number of employees in each classification.) |

|NAME |CLASS TITLE |NAME |CLASS TITLE |

| | | | |

| | | | |

| | | | |

| | | | |

| | | | |

| 20. My responsibility for the above-listed employees includes the following (check as many as apply): |

|Complete and sign service ratings. Assign work. |

|Provide formal written counseling. Approve work. |

|Approve leave requests. Review work. |

|Approve time and attendance. Provide guidance on work methods. |

|Orally reprimand. Train employees in the work. |

| 21. I certify that the above answers are my own and are accurate and complete. |

| |

|Signature Date |

NOTE: Make a copy of this form for your records.

|TO BE COMPLETED BY DIRECT SUPERVISOR |

|22. Do you agree with the responses from the employee for Items 1 through 20? If not, which items do you disagree with and why? |

| 23. What are the essential duties of this position? |

|Working with individuals to assess skills, provide coaching, suggest job placement/companies where skills would be utilized, develop leads for immigrants, etc.|

|Performs research and analyses duties |

|Serves as liaison with immigrants and external customers regarding processes, procedures, what to do better and making recommendations for improvement |

|Responsible for proposing, developing and preparing best practice/policy materials |

|Responsible for developing surveys, identifying metrics and other measures of programmatic impact |

|Responsible for knowledge in technologies, database creation, and web design |

|Working with individuals to assess skills, provide coaching, suggest job placement/companies where skills would be utilized, develop leads for immigrants, etc.|

| 24. Indicate specifically how the position’s duties and responsibilities have changed since the position was last reviewed. |

|Updated position description. |

| 25. What is the function of the work area and how does this position fit into that function? |

|The Michigan Office for New Americans (MONA) supports immigrant and refugee integration initiatives for the state.  It works with state agencies that provide |

|services to immigrants and refugees and tries to minimize or eliminate barriers to accessing those state services.  MONA analyzes and makes recommendations to |

|the Governor on state and federal policies and programs.  MONA partners closely with refugee resettlement agencies, economic development organizations, ethnic |

|service providers, universities, our state Ethnic Commissions, and many other organizations around the state.  Additionally, it strives to make Michigan a more|

|welcoming state.  MONA’s work touches the areas of licensing, workforce development, education, housing, healthcare, and quality of life. |

|The MITS program is housed within MONA. The program works with eligible work-authorized individuals who are unemployed or underemployed and works with them to|

|get them into jobs that better fit their skillset. The work of the MITS program fits within MONA’s efforts around workforce development and occupational |

|licensing. |

|This specific position serves as the Employment & Outreach Coordinator for the MITS program. It is a critical function to the work that MONA does for |

|immigrant/refugee workforce development. |

| 26. In your opinion, what are the minimum education and experience qualifications needed to perform the essential functions of this position. |

|EDUCATION: |

| |

|Bachelor’s Degree in any major. |

|EXPERIENCE: |

|Departmental Analyst 9 |

|No specific type or amount is required. |

|Departmental Analyst 10 |

|One year of professional experience. |

|Departmental Analyst P11 |

|Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service. |

|KNOWLEDGE, SKILLS, AND ABILITIES: |

|-Strong coaching skills and cross-cultural sensitivity |

|-Experience with Salesforce and/or online learning platforms is preferred |

|-A minimum of two (2) plus years of related work experience in a coaching, teaching, workforce, or human resources role is preferred |

|-Excellent written and verbal (including phone-based) communication skills |

|-Strong attention to detail |

|-Must be able to work in close partnership with community-based organizations and employers |

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| |

|CERTIFICATES, LICENSES, REGISTRATIONS: |

|NOTE: Civil Service approval of this position does not constitute agreement with or acceptance of the desirable qualifications for this position. |

| 27. I certify that the information presented in this position description provides a complete and accurate depiction of the duties and responsibilities |

|assigned to this position. |

| |

|Supervisor’s Signature Date |

|TO BE FILLED OUT BY APPOINTING AUTHORITY |

| 28. Indicate any exceptions or additions to the statements of the employee(s) or supervisor. |

| 29. I certify that the entries on these pages are accurate and complete. |

| |

|Appointing Authority’s Signature Date |

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