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CAPTIONING

APRIL 25, 2014

CITIZENS ADVISORY COMMITTEE

***This is not an official, verbatim transcript of the ***following meeting. It should be used for informational ***purposes only. This document has not been edited; ***therefore, there may be additions, deletions, or words ***that did not translate.

>>BARBARA ADERHOLD: GOOD MORNING, AND WELCOME TO THE APRIL 25, 2014, MEETING OF THE CITIZENS ADVISORY COMMITTEE.

WE WILL START THIS MORNING WITH A PLEDGE OF ALLEGIANCE BY MR. GOVIN AND THE MISSION STATEMENT WILL BE DONE BY KIMBER.

[PLEDGE OF ALLEGIANCE]

>>BARBARA ADERHOLD: KIMBER.

>>KIMBER WILLIAMS: OH, IS IT MY TURN?

>>BARBARA ADERHOLD: YES.

>>KIMBER WILLIAMS: OKAY.

THE PURPOSE AND THE SCOPE OF THE ACTIVITIES OF THIS COMMITTEE SHALL BE AS THE FOLLOWING: TO REVIEW AND EVALUATE COUNTY ISSUES AS REQUESTED BY THE BOARD OF COUNTY COMMISSIONERS OR BY THE COUNTY ADMINISTRATOR; TO PROPOSE AND FORWARD THEM TO THE BOARD OF COUNTY COMMISSIONERS AS RECOMMENDATION AND FOR ACTION.

>>BARBARA ADERHOLD: THANK YOU SO MUCH.

FOR THE RECORD, LINDA PORTER, JOE WICKER, JOE CAETANO, AND DEBORAH COPE WILL NOT BE ABLE TO ATTEND THIS MORNING'S SESSION.

WANTED TO GET THAT INTO THE RECORD.

AND NEXT UP IS PUBLIC COMMENT.

AND I DON'T SEE ANYBODY BEHIND THOSE HUGE FIRE STATION MAPS, SO SEEING NONE, WE WILL GO TO THE REVIEW OF THE MEETING RECAP.

IF YOU WOULD TAKE A MOMENT TO --

>> DO WE HAVE A QUORUM?

>>BARBARA ADERHOLD: WELL, AND THANK YOU FOR REMINDING ME.

WE'LL GO AROUND THE ROOM AND SEE WHO HAS APPOINTED YOU.

I'M TONGUE TIED THIS MORNING.

SORRY.

RON?

>>RONALD GOVIN: RON GOVIN, COMMISSIONER CRIST.

>>GAYE TOWNSEND: GOOD MORNING.

GAYE TOWNSEND, COMMISSIONER SHARPE.

>>BARBARA ADERHOLD: BARBARA ADERHOLD, COMMISSIONER BECKNER.

>>KIMBER WILLIAMS: GOOD MORNING.

KIMBER WILLIAMS, APPOINTED BY COMMISSIONER HAGAN.

>>KAY DOUGHTY: KAY DOUGHTY, APPOINTED BY COMMISSIONER SHARP.

>>WENDELL DUGGINS: WENDELL DUGGINS, APPOINTED BY COMMISSIONER LES MILLER.

>>BARBARA ADERHOLD: NOW WE WILL GO TO THE MEETING RECAP.

WE DO NOT HAVE A QUORUM, SO WE CANNOT VOTE ON THIS.

AND WE'LL BRING THIS UP FOR NEXT MONTH AND VOTE ON IT THEN.

UNLESS IF ANYBODY HAS ANY COMMENTS ON IT, WE CAN AT LEAST PUT IT DOWN AND NOTE IT FOR THE RECORD.

YOU MEAN YOU DIDN'T READ THE TRANSCRIPT?

[LAUGHTER]

YOUR HOMEWORK, KAY.

>> [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: THAT'S NOT POSSIBLE.

OKAY.

NEXT UP IS AN UPDATE ON THE TRASH PROGRAM, AND WE HAVE KIM BYER, PUBLIC WORKS.

KIM, GOOD MORNING.

THANKS FOR COMING.

>>KIM BYER: THANK YOU.

AND I BROUGHT ALONG DAMIEN TRAMEL.

HE IS THE FRANCHISE COLLECTOR COORDINATOR AND MANAGES ALL THE CONTRACTS IN THE SOLID WASTE AND RECYCLING SYSTEM.

>>BARBARA ADERHOLD: WELCOME.

LAST TIME I SAW DAMIEN, WE WERE AT THE OFFICE OF NEIGHBORHOOD RELATIONS.

>>KIM BYER: THANK YOU FOR HAVING US HERE TODAY AND LETTING US GIVE YOU AN UPDATE ON THE AUTOMATED GARBAGE AND RECYCLING SYSTEM HERE IN THE COUNTY.

WE HAVE COME A LONG WAY.

WE ARE NOW OVER SIX MONTHS INTO THE SYSTEM AND HAVE A LOT TO SHARE WITH YOU.

AT THAT TIME, SOME OF THE CHALLENGES WE WERE LOOKING AT IN OCTOBER WERE HOW ARE WE GOING TO GET THROUGH THE HOLIDAYS?

YOU KNOW, HOW ARE RESIDENTS GOING TO RECEIVE THIS NEW SYSTEM?

ARE THEY GOING TO BE ABLE TO PUT EVERYTHING IN THEIR CARTS?

ARE THEY GOING TO RECYCLE?

WE MADE IT THROUGH.

WE DID.

WE HAD SOME CHALLENGES.

WE DID HAVE SOME COMPLAINTS ON SOME RECYCLING WAS VERY WELL RECEIVED, SO THERE WAS CONCERNS THAT SOME FOLKS WERE MISSING THEIR RECYCLING COLLECTION FOR TWO WEEKS IN A ROW BECAUSE CHRISTMAS AND NEW YEAR'S DAY COLLECTION FELL ON THE SAME DAY.

SO WHAT WE WERE ABLE TO DO WAS, FIRST TIME IN HILLSBOROUGH COUNTY'S HISTORY, IS HAVE RECYCLING COLLECTION ON NEW YEAR'S DAY.

SO WE ACTUALLY OFFERED RECYCLING COLLECTION ON THAT HOLIDAY, AND MORE THAN LIKELY WE'LL FOLLOW THE SAME THING THIS YEAR.

SO THAT WAS ONE OF THE THINGS.

AND WE WERE ABLE TO GET THROUGH THAT HOLIDAY VERY WELL.

VERY FEW COMPLAINTS.

EVERYONE ADJUSTED TO THE NEW SYSTEM, SO THAT WAS GOOD.

THE OTHER THING WAS WHEN WE WERE HERE BEFORE, WE TALKED ABOUT SUN CITY AND KING'S POINT AREA IN THE SOUTH PORTION OF THE COUNTY HADN'T RECEIVED CARTS YET BECAUSE MOST OF THE RESIDENTS WERE NOT -- WERE SEASONAL AND NOT IN RESIDENCE WHEN THE CARTS WERE DELIVERED, SO WE DEPLOYED THOSE STARTING IN JANUARY, ON JANUARY 6.

FROM JANUARY 6 TO JANUARY 12, WE DELIVERED 20,000 CARTS TO THAT AREA, AND THEY STARTED AUTOMATED COLLECTION ON JANUARY 15.

THAT TRANSITION WENT VERY WELL.

THEY ALL GOT 35/35s, 35-GALLON GARBAGE AND 35-GALLON RECYCLING.

THEIR PICKUP DAYS ARE WEDNESDAY/SATURDAY, AND THEY ARE DOING QUITE WELL.

WE KEEP CLOSE COMMUNICATION WITH THAT AREA JUST TO CHECK IN WITH THEM, MAKE SURE EVERYTHING'S GOING WELL.

ALSO, SOME OF THE CHALLENGES WE WERE LOOKING AT WAS WE TALKED ABOUT WE HAD A CART EXCHANGE PERIOD WHERE WE ASKED RESIDENTS TO TEST-DRIVE THEIR CARTS UP THROUGH JANUARY 15, GET THROUGH THE HOLIDAYS, MAKE SURE THEY KNEW WHAT SIZE CART AND HOW MUCH GARBAGE THEY GENERATED BEFORE THEY EXCHANGED THEIR CART.

ON JANUARY 15 TO MARCH 15, WE ENDED UP EXCHANGING CARTS FOR ABOUT 9,000 RESIDENTIAL UNITS.

THOSE FOLKS SAID I WANT A SMALLER-SIZE CART.

THE MAJORITY OF THEM ELECTED FOR 35-GALLON GARBAGE CARTS, BELIEVE IT OR NOT.

SO AFTER THE CART EXCHANGE PERIOD, ABOUT 20% OF OUR RESIDENTIAL UNITS HAVE ALTERNATE-SIZE CARTS, MEANING SOMETHING OTHER THAN A 95.

ALSO, WE CAME IN AND SAID THE TRANSITION TO THIS NEW AUTOMATED SYSTEM WOULD INCREASE RECYCLING BECAUSE WE ARE MAKING IT EASIER.

IT'S NOW A SINGLE-STREAM PROCESS.

WE THOUGHT AT THAT TIME IT MIGHT INCREASE ABOUT 30%, BUT TO DATE WE'VE INCREASED RECYCLING PARTICIPATION OR TONNAGE BY ALMOST 80%.

SO IT'S REALLY VERY WELL.

AND PARTICIPATION RATE BEFORE WAS ABOUT 35%.

WE ARE LOOKING AT ALMOST 66% PARTICIPATION, MEANING 66% OF RESIDENTIAL UNITS PLACE THEIR RECYCLING CURBSIDE WEEKLY.

SO THAT'S VERY GOOD.

AND WE ARE VERY PLEASED WITH THAT.

WE KNOW WE CAN DO BETTER, SO WE ARE ACTUALLY GOING TO TRY TO EDUCATE, DO SOME COMMUNITY OUTREACH, EDUCATING THE RESIDENTS ON WHAT THEY CAN RECYCLE, MAYBE SOME OF THE THINGS THEY DIDN'T THINK THEY CAN RECYCLE THAT NOW CAN BE RECYCLED.

ALSO TO EDUCATE THEM ON TRYING TO KEEP THAT MATERIAL LOOSE INSIDE THE CONTAINER BECAUSE IT MAKES IT EASIER FOR PROCESSING.

SO WHAT WE WANT TO EDUCATE CONSUMER IS IS PLEASE DON'T BAG YOUR RECYCLABLES.

PUT THEM IN LOOSELY.

THAT'S GOING TO BE A CHALLENGE.

THE OTHER THINGS WE ARE WORKING ON TOO, WE ARE WORKING WITH THE PARKS DEPARTMENT TO IMPLEMENT RECYCLING IN THE PARKS.

SO THAT WILL BE -- WE'LL PROGRESSIVELY IMPLEMENT SOME OF THAT RECYCLING IN THE PARKS AND HOPEFULLY INTO OTHER COUNTY FACILITIES ALSO.

AND THE OTHER THING IS BEYOND THE LOOKOUT, WE ARE ACTUALLY IMPLEMENTING OR DEVELOPING A NEW NEWSLETTER, WHAT WE LIKE TO CALL THE ENVIRONMENTAL TIMES.

THAT USED TO BE CALLED THE RECYCLING PLANET.

THAT WILL BE PRODUCED ON A QUARTERLY BAY CYST UPDATING RESIDENTS ON THINGS THAT CAN BE RECYCLED, WHAT TO DO WITH THOSE ITEMS THAT CAN'T BE RECYCLED, UPDATE ON HOW WE ARE DOING IN OUR RECYCLING PROGRAM, AND JUST GENERAL ENVIRONMENTAL NEWS THROUGHOUT THE COUNTY.

SO CAN I ANSWER ANY QUESTIONS?

>> GOOD MORNING.

HAPPY TRASH DAY.

>>KIM BYER: THANK YOU.

IT'S SIX DAYS A WEEK.

>> ALSO THING THAT NEWSLETTER TO COMMUNICATE WHEN THEY DO PICK UP THE ELECTRONICS, WHERE YOU CAN DROP THE ELECTRONICS OFF AND THE PAINTS AND SOLVENTS.

>>KIM BYER: YES, MA'AM.

>> AND THE OTHER, I THOUGHT IT WAS NICE.

I WAS WATCHING THE NEWS WHERE THEY HAD TAKEN SOME OF THE OLD RECYCLE BINS AND THE CHILDREN WERE MAKING FLOWER GARDENS OUT OF THEM OR VEGETABLE GARDENS.

WHAT I DID WITH MINE I THOUGHT WORKED OUT WELL IS I KEPT THE OLD ONES, AND I WOULD -- BECAUSE I LIKE TO KEEP THE NEWSPAPERS IN THE GARAGE BECAUSE THEY DON'T GET ALL WET.

WELL, I GUESS THEY WOULDN'T IN THERE, BUT ANYWAY.

I FILL THEM UP, AND THEN I JUST DROP THEM IN THE CAN.

AND I ALSO USE THE ONE FOR THE ALUMINUM.

AND THAT WAY I CAN JUST TAKE THAT TO THE CAN.

I KEEP IT OUTSIDE BECAUSE OF BUGS.

JUST KEEP THAT, WALK IT RIGHT OVER TO THE CAN, AND THAT SEEMS TO WORK A LOT BETTER.

>>KIM BYER: YEAH, THAT'S A GOOD SYSTEM.

WE'VE ACTUALLY RECOMMENDED THAT FOR FOLKS ALSO.

>> OH, GOOD, I'M GLAD.

>>KIM BYER: AND AS FAR AS THE ELECTRONICS, A LOT OF OUR RESIDENTS DON'T KNOW THAT YOU CAN TAKE THOSE ELECTRONICS SIX DAYS A WEEK TO OUR COMMUNITY COLLECTION CENTER.

THEY DON'T -- YOU DON'T HAVE TO WAIT FOR OUR HOUSEHOLD CHEMICAL COLLECTION DAYS TO BRING THOSE IN.

YOU CAN TAKE THOSE DIRECTLY TO OUR COMMUNITY COLLECTION CENTERS.

>> AND ONE IS ON WATERS?

>>KIM BYER: THERE'S ONE ON LINEBAUGH, ONE IN SOUTH COUNTY, WHICH IS OFF U.S. 41.

THERE'S ONE IN ALDERMAN FORD, ON U.S. 39, RIGHT ACROSS FROM ALDERMAN FORD PARK.

AND HILLSBOROUGH HEIGHTS OFF OF 579.

>> AND HAVE YOU HAD ANY COMPLAINTS ABOUT HOW LARGE THEY ARE?

I KNOW MY NEIGHBOR, MY HUSBAND WAS HELPING HIM CLEAN THE HOUSE OUT, AND MY HUSBAND HAS A BIG TRUCK, AND THEY BARELY FIT IN THE BACK OF THE TRUCK, SO I WAS JUST WONDERING IF PEOPLE HAVE THESE LONG DRIVEWAYS.

>>KIM BYER: AS FAR AS THE CART BEING TOO BIG?

WE HAVE HAD SOME COMPLAINTS.

THAT'S WHY WE DID THE CART EXCHANGE PERIOD FROM --

THEY COULD HAVE EXCHANGED AT THAT TIME.

NOW -- EXCHANGED AT THAT TIME.

NOW IF THEY'D LIKE TO EXCHANGE, THERE'S A $30 CHARGE, AND THAT'S PAID DIRECTLY TO THE PROVIDER.

>> WELL, AT LEAST IT'S AN OPTION.

I ASSUME YOU PUT THAT IN THE LETTER TOO?

>>KIM BYER: IT WAS PLACED IN THE NEWSPAPER AND ON THE WEBSITE, YES.

>> THANK YOU.

>>KIM BYER: YOU'RE WELCOME.

>> WITH THE CONTAINERS BEING SO LARGE, IS THERE ANY THOUGHTS OF GOING TO EVERY OTHER WEEK IN TERMS OF COLLECTING RECYCLE?

>>KIM BYER: SOME COMMUNITIES HAVE GONE TO ONCE A WEEK COLLECTION, AND WE WILL HAVE THAT DATA TO BE ABLE TO SHOW HOW MANY FOLKS ARE ACTUALLY PLACING THEIR GARBAGE AT THE CURB ONCE A WEEK OR TWICE A WEEK, HOW OFTEN.

WE WILL LOOK AT THAT DATA AND PRESENT THAT TO THE BOARD, AND THAT WILL BE A BOARD DECISION.

BUT RIGHT NOW, THERE IS NO -- THERE'S NO INTENTION AT THIS TIME TO GO ONCE A WEEK.

>> YOUR GUYS ARE ON FIRE.

I THINK THEY KNEW YOU WERE COMING OR SOMETHING.

I AM OUT THERE STALKING MY OWN NEIGHBORHOOD, I AM GOING TO SEE SOMETHING SO I HAVE SOMETHING TO TALK ABOUT.

THOSE GUYS ARE RIDICULOUS.

THEY ARE AMAZING.

THEY ARE ON IT.

THEY ARE DUMPING THE TRASH I THINK AT 5:30 A.M.

I AM LIKE I DON'T KNOW HOW THEY DO THAT, GET UP THAT EARLY.

GOD BLESS YOU.

IN REGARD TO THE SIZE OF THE CARTS, I LOVE IT.

I NEED AN ACTUAL SECOND ONE FOR RECYCLING.

I THINK IT REALLY DEPENDS ON THE SIZE OF YOUR FAMILY.

I AM A FAMILY OF FOUR, AND WE DO A LOT OF RECYCLING.

IF I DID WANT TO GET ANOTHER CAN, IS THAT POSSIBLE?

>>KIM BYER: WE CAN GET YOU ANOTHER RECYCLING CART, YES.

>>KIMBER WILLIAMS: IS IT STILL THE $30?

>>KIM BYER: WE CAN ACTUALLY GET YOU ONE DELIVERED.

BECAUSE WE DO GET SOME REVENUE FROM THAT, WE CAN GET THAT DELIVERED TO YOU AT NO CHARGE.

>>KIM BYER: HOW WOULD --

>>KIMBER WILLIAMS: HOW DO I DO THAT?

>>KIM BYER: YOU CAN CALL AND REQUEST AN ADDITIONAL ONE.

>>KIMBER WILLIAMS: I DID TRY AND USE THE LITTLE BINS.

THEY JUST KEEP WALKING RIGHT ON BY THAT ONE.

OBVIOUSLY THAT DOESN'T WORK.

[LAUGHTER]

BUT YEAH, BECAUSE WE ARE ONLY ONCE A WEEK IN MY NEIGHBORHOOD ALSO, AND FROM MY NEIGHBORHOOD SOMETIMES -- I THINK IT'S BACK TO JUST THE SIZE OF MY FAMILY.

YOU KNOW, IF I DIDN'T HAVE THAT SECOND CART, I WOULD NEED TWICE A WEEK BECAUSE WE ARE LIKE RECYCLING MANIACS GOING ON.

BUT YOU GUYS ALSO ACCEPT LIKE THE PLASTIC BAGS?

I HEAR SOME THINGS YES, AND THEN I HEAR NO.

>>KIM BYER: THAT CAN BE CAN BE CONFUSING.

WE DO ACCEPT PLASTIC FILM OR BAGS, BUT THEY DO HAVE TO BE IN ONE BAG TIED OFF.

IF IT GOES THROUGH THE FACILITY, THEY DON'T KNOW IF IT'S TRASH OR NOT.

WE WANT ALL THE RECYCLABLES, MEANING THE PLASTICS, CANS, ALL THAT LOOSE.

BUT IF IT'S ONE BIG PLASTIC BAGS OF PLASTICS, THEY CAN EASILY SEE THAT THERE'S NO TRASH IN THAT, THEN THEY CAN PUT THAT TO THE PLASTICS FILM.

THE WRAP THAT ENCLOSES YOUR VEGETABLES, THAT CAN GO IN THERE.

>>KIMBER WILLIAMS: THAT'S GOOD.

SOMETIMES I AM STANDING THERE GOING THAT IS NOT SURE.

I REMEMBER THE LAST TIME --

>>KIM BYER: A LOT OF FOLKS DON'T KNOW THE JUICE BOXES.

THOSE CAN BE RECYCLED.

THE SO I MILK CARTONS, THOSE THINGS MOST PEOPLE DON'T THINK CAN BE RECYCLED CAN BE IN HILLSBOROUGH COUNTY.

>>KIMBER WILLIAMS: GREAT.

THANK YOU.

>> I JUST WANT TO FOLLOW UP ON THAT.

MY HUSBAND VISITED THE PLANT AND CAME HOLD TO TELL ME ABOUT THE BAGS.

AND I THINK IT WOULD BE HELPFUL IF YOU EXPLAINED WHY YOU DON'T WANT BOTTLE TOPS.

>>KIM BYER: OH, THE BOTTLE TOPS.

WE DON'T TELL FOLKS THAT YOU CAN'T PUT BOTTLE TOPS IN THERE, BECAUSE YOU CAN, BUT THEY END UP -- BECAUSE -- IT'S AN EDUCATION PIECE.

A LOT OF FOLKS WILL SAY I DON'T WANT TO RECYCLE IF I HAVE TO GO ONE PLACE FOR MY BOTTLE AND ONE PLACE FOR MY BOTTLE TOP, SO WE SAY JUST THROW IT IN WITH THE BOTTLE TOP ON.

IT EVENTUALLY WILL MAKE IT WHAT WE CALL THROUGH THE PROCESS AS RESIDUAL, WHICH WILL EVENTUALLY GO TO OUR RESOURCE RECOVERY FACILITY.

SO IT WON'T ACTUALLY BE RECYCLED THROUGH THE PROCESS BUT WILL GO TO OUR RESOURCE RECOVERY FACILITY AND BURNED FOR ENERGY.

IT FALLS THROUGH -- THERE'S A GRADING SYSTEM.

IT'S ABOUT A TWO-INCH GRADE.

IT FALLS THROUGH A TWO-INCH GRADE AND ENDS UP IN WHAT WE CALL A RESIDUAL PILE.

>>KAY DOUGHTY: OKAY.

>>KIMBER WILLIAMS: I AM THE BOTTLE TOP PERSON.

>>KIM BYER: IT'S EASY TO DO, AND WE CAN MANAGE THAT, SO IT'S NOT A PROBLEM.

>>GAYE TOWNSEND: I WANTED TO FOLLOW UP ON THE ONCE OR TWICE IN THE AREAS WHERE BARBARA AND I LIVE AND THE MORE RURAL AREAS.

BRUSH IS A BIG CONCERN OF OURS, PARTICULARLY WE HAVE A LOT OF TREES, SO THERE'S ALWAYS MOSS AND LEAVES AND LIMBS.

I THINK I HAVE ABOUT 15 IN THE YARD.

SO WE DEFINITELY NEED THE BRUSH SERVICE TWICE.

>>KIM BYER: TWICE A WEEK?

>>GAYE TOWNSEND: YEAH.

>>KIM BYER: THERE HAS BEEN NO TALK OF GOING TWICE A WEEK FOR THAT SERVICE; HOWEVER, YOU CAN TAKE ANY OF THAT TO OUR COMMUNITY COLLECTION CENTERS SIX DAYS A WEEK WITH YOUR TAX ID.

SO RIGHT NOW WE ARE JUST ON ONCE A WEEK ON THAT COLLECTION.

>>GAYE TOWNSEND: I JUST LUG THAT STUFF ON THE BACK OF HIS TRUCK.

>>KIM BYER: I HEARD YOUR HUSBAND HAD A TRUCK.

>>GAYE TOWNSEND: HE WOULD BE THRILLED TO DEATH WITH ME.

IT'S JUST WHEN YOU DO CONSIDER RECYCLING, DO KEEP IN MIND THE BRUSH PEOPLE, AND IN THE FUTURE, WHEN WE DID HAVE THOSE HURRICANES, I AM SURE YOU REMEMBER, THERE WAS SO MUCH DEBRIS AND SO MUCH BRUSH.

SO I HOPE THERE IS A PLAN IN PLACE THAT IT DOESN'T HAPPEN WHAT HAPPENED BEFORE, WHERE THERE WAS SIX WEEKS OF LOGS THIS HIGH.

>>KIM BYER: IN THE EVENT OF A HURRICANE, WE HAVE ANOTHER VENDOR THAT WOULD COME OUT IN ADDITION TO THE FRANCHISERS.

>>GAYE TOWNSEND: SO IT'S PLANNED DIFFERENTLY?

I AM GLAD TO HEAR THAT.

THANK YOU.

>>KIM BYER: YOU'RE WELCOME.

>> I HAVE A QUESTION TO THE RURAL AREAS IN ADDITION TO WHAT GAYE IS SAYING.

ANY PROBLEMS WITH THESE NARROW STREETS, BECAUSE I KNOW THAT WAS A CONCERN BACK IN OCTOBER.

HAS THAT BEEN RECTIFIED?

I HAVEN'T HEARD ANY COMPLAINTS.

>>KIM BYER: WE HAVE HAD A FEW COMPLAINTS WITH THOSE LONG, NARROW STREETS.

BECAUSE OF THE DIVERSE REGION THROUGHOUT HILLSBOROUGH COUNTY, WE'VE HAD TO ADAPT TO EACH OF THOSE IN DIFFERENT WAYS.

THE FRANCHISE COLLECTORS HAVE REALLY DONE A VERY GOOD JOB OF THAT, WORKING WITH EACH RESIDENT INDIVIDUALLY.

SO YES, AT FIRST THERE WERE SOME ISSUES THAT WE HAD TO WORK THROUGH, BUT RIGHT NOW WE'VE BEEN ABLE TO OVERCOME THOSE.

>>BARBARA ADERHOLD: AND ANOTHER QUESTION, FOR PEOPLE WHO CANNOT ROLL THE CARTS -- BECAUSE I'M STILL ABLE TO ROLL THE CART 300 FEET, BUT THERE ARE SOME PEOPLE --

I'M STILL DOING.

I AM GOING TO PUT A MOTOR ON IT PRETTY SOON.

THEY'LL REALLY KNOW I'M CRAZY.

NONETHELESS, THERE ARE SOME PEOPLE THAT -- SOME DISABLED, ELDERLY THAT CANNOT ROLL THAT CART DOWN THESE LONG DRIVEWAYS.

WAS THERE SOME TALK OF SOME ACCOMMODATIONS FOR THEM?

>>KIM BYER: YES, WE HAVE WHAT WE CALL DISABILITY BACK DOOR SERVICE.

IT'S A FREE SERVICE.

THEY NEED A NOTE FROM THEIR DOCTOR SAYING THEY ARE PHYSICALLY UNABLE TO ROLL THEIR CART TO THE CURB, AND THE HAULERS WILL COME TO THEIR BACK DOOR, FRONT DOOR, WHEREVER THEY DESIGNATE, TO PICK UP THEIR CARTS FOR THEM.

THAT'S FOR GARBAGE AND RECYCLING.

>>BARBARA ADERHOLD: GREAT.

TERRIFIC.

ANY OTHER QUESTIONS?

>>GAYE TOWNSEND: NO, THANK YOU.

>>BARBARA ADERHOLD: THANK YOU SO MUCH.

I THINK IT'S A WONDERFUL PROGRAM.

I CAN'T BELIEVE I'M RECYCLING AS MUCH AS I AM.

>>KIM BYER: WE APPRECIATE THAT.

>>BARBARA ADERHOLD: I DON'T KNOW WHERE IT COMES FROM.

BUT IT'S VERY GOOD.

THANK YOU SO MUCH.

>>GAYE TOWNSEND: OH, ONE OTHER THING.

WOULD YOU PREFER THEY WASH THE CONTAINERS?

THAT'S ALWAYS A BIG ARGUMENT IN MY HOUSE.

>>KIM BYER: IT'S NOT REQUIRED.

IT'S ALWAYS NICE, THOUGH, IF YOU WANT TO KEEP YOUR CART NICE AND FRESH.

>>GAYE TOWNSEND: LIKE THE JARS THAT HAVE MAYONNAISE AND SALAD STUFF.

>>KIM BYER: YOU DON'T HAVE TO.

IT'S NOT REQUIRED.

AGAIN, IT WILL MAKE YOUR CART -- KEEP IT NICE AND FRESH, BUT IF YOU DON'T WANT TO, YOU CAN ALWAYS JUST PUT THE LID ON IT AND THROW IT IN.

>>BARBARA ADERHOLD: I DO HAVE ANOTHER QUESTION.

ON THE COR PROGRAM.

>>KIM BYER: YES, MA'AM.

>>BARBARA ADERHOLD: HOW IS THAT WORKING?

I'VE INTRODUCED A COUPLE OF PEOPLE TO IT AND THEY COME UP TO ME AND SAY HOW EASY IT IS TO DISPOSE OF ALL THAT OIL.

IS THAT WORKING?

>>KIM BYER: THAT IS WORKING VERY WELL.

BUT DAMIEN, DO YOU WANT TO TALK ON THAT?

I DO KNOW A LITTLE ABOUT THAT.

YOU CAN JUST TAKE THOSE TO SOME OF THE DESIGNATED FACILITIES THROUGHOUT AND EXCHANGE YOUR CONTAINERS.

THAT'S ABOUT ALL I KNOW ABOUT THE COR PROGRAM.

I APOLOGIZE.

I WILL GET MORE INFORMATION AND BRING THAT BACK TO YOU IF YOU LIKE.

>>GAYE TOWNSEND: EXCHANGE CONTAINERS?

I AM LOST.

>>KIM BYER: THE COR PROGRAM IS THE COOKING OIL RECYCLE PROGRAM.

THERE ARE CONTAINERS THROUGHOUT THE COUNTY WHERE YOU CAN GET A PLASTIC CONTAINER, AND YOU CAN PUT YOUR COOKING OIL IN IT.

A LOT OF FOLKS PUT COOKING OIL DOWN THE DRAIN, AND IT CLOGS UP THE SEWER SYSTEMS.

WE HAVE THESE PLASTIC CONTAINERS WHERE YOU CAN PUT THE OIL IN, AND ONCE IT'S FOOL, YOU CAN BRING IT IN TO ONE OF THESE LOCATIONS, DROP IT OFF, AND GET ANOTHER CONTAINER.

THOSE ARE LOCATED THROUGHOUT HILLSBOROUGH COUNTY.

>>RONALD GOVIN: IS THERE SOMEPLACE YOU CAN DROP OFF GAS OR OIL?

>>KIM BYER: YES.

OUR HOUSE HOLD COLLECTION, OPEN THE FIRST THREE SATURDAYS OF THE MONTH.

THE FIRST SATURDAY IS SHELDON ROAD FACILITY.

SECOND SATURDAY IS AT OUR HILLSBOROUGH HEIGHTS FACILITY.

THIRD SATURDAY OF THE MONTH IS OUR SOUTH COUNTY FACILITY OFF U.S. 41.

AND YOU CAN TAKE YOUR ELECTRONICS, YOUR CHEMICALS, YOUR PAINT, ANYTHING THAT SHOULDN'T BE GOING INTO GARBAGE WE CAN TAKE THERE.

>>GAYE TOWNSEND: AND BRING YOUR TAX --

>>KIM BYER: IT'S NOT REQUIRED, NOT AT THE HOUSE HOLD CHEMICAL COLLECTION IT'S NOT.

>>GAYE TOWNSEND: EVEN FOR THE TELEVISIONS?

LAST TIME I WAS THERE I HAD TO SHOW THE PROPERTY DEED.

>>KIM BYER: YEAH, WE'RE A KINDER, MORE RECEPTIVE SOLID WASTE.

>>BARBARA ADERHOLD: ALL RIGHT.

NOW I AM CONFUSED.

SIX DAYS A WEEK AT THE LINEBAUGH FACILITY FOR EVERYTHING?

>>KIM BYER: NO, SIX DAYS AT WHAT WE CALL OUR -- OKAY.

LET ME BACK UP.

>>BARBARA ADERHOLD: YEAH, PLEASE.

>>KIM BYER: SO WE HAVE WHAT WE CALL OUR COMMUNICATED COLLECTION CENTERS, AND WE HAVE, ACTUALLY, FIVE OF THOSE COMMUNITY COLLECTION CENTERS THROUGHOUT THE COUNTY.

THE COMMUNITY COLLECTION CENTERS, YOU DO NEED YOUR TAX BILL, BUT AT A COMMUNITY COLLECTION CENTER, YOU CAN BRING SOFAS, BEDDING, ANYTHING THAT THEY WON'T TAKE CURBSIDE BASICALLY YOU CAN TAKE >>GAYE TOWNSEND: BACK OFF NOW.

THE COMMUNITY COLLECTION NEEDS THE TAX BILL.

>>KIM BYER: THE COMMUNITY COLLECTION, YOU NEED THE TAX BILL.

>>BARBARA ADERHOLD: THOSE ARE THE BIG ONES, THE TRANSFER STATIONS.

>>KIM BYER: IT CAN BE A LITTLE CONFUSING, I UNDERSTAND.

WE HAVE FIVE OF THOSE THROUGHOUT THE COUNTY.

>>GAYE TOWNSEND: THERE'S ONE ON LINEBAUGH; RIGHT?

>>KIM BYER: THERE'S ONE ON LINEBAUGH.

>>GAYE TOWNSEND: THAT'S CONSIDERED BRING YOUR TAX BILL?

>>KIM BYER: YES.

THEN WE HAVE THREE HOUSEHOLD CHEMICAL COLLECTION FACILITIES, AND THOSE ARE OPEN THE FIRST THREE SATURDAYS OF THE MONTH.

THAT WOULD BE WHERE YOU TAKE YOUR HOUSE HOLD CHEMICALS, YOUR PAINTS, YOUR SOLVENTS, THOSE KIND OF THINGS.

>>GAYE TOWNSEND: YOU CAN STILL TAKE THOSE TO LINEBAUGH?

>>KIM BYER: YOU CAN'T TAKE THE PAINTS AND SOLVENTS TO LINEBAUGH, BUT YOU CAN TAKE THE ELECTRONICS.

YOU CAN TAKE THE ELECTRONICS TO THE FIVE COMMUNITY CENTERS.

AND TO THE HOUSE HOLD CHEMICAL COLLECTION CENTERS.

>>GAYE TOWNSEND: SO ELECTRONICS CAN STILL GO TO LINEBAUGH?

>>KIM BYER: YES.

>>GAYE TOWNSEND: THAT CAN GO SIX DAYS A WEEK?

>>KIM BYER: YES, MA'AM.

>>GAYE TOWNSEND: AND THE CHEMICALS CAN GO ON SATURDAYS?

>>KIM BYER: YES, MA'AM.

>>GAYE TOWNSEND: AND YOU CAN TAKE THAT THERE TOO?

>>KIM BYER: YOU CAN TAKE ELECTRONICS THERE TOO.

>>GAYE TOWNSEND: JUST HAVE PHOTO ID?

>>KIM BYER: YES.

>>BARBARA ADERHOLD: THE DIFFERENCE IS THE TAX ID?

>>KIM BYER: YES.

THE TAX ID YOU NEED AT THOSE FIVE COMMUNITY COLLECTION CENTERS.

>>BARBARA ADERHOLD: I SEE A GOOD ARTICLE FOR THAT NEWSLETTER.

MAYBE A FLOW CHART WOULD BE VERY HELPFUL.

[LAUGHTER]

THANK YOU.

ANY OTHER QUESTIONS?

NO?

THANK YOU SO MUCH.

>>KIM BYER: THANK YOU.

>>GAYE TOWNSEND: THANK YOU.

HAPPY RECYCLING.

CONFUSED ON THAT ONE.

>>BARBARA ADERHOLD: YES, I WAS TOO.

>>KIMBER WILLIAMS: I GUESS WE JUST DO IT SO MUCH I KNEW WHAT SHE WAS TALKING ABOUT.

>>BARBARA ADERHOLD: NEXT UP IS MR. JOHNSON, PERHAPS.

HE'S HERE AT 9:00.

IF NOT, WHILE WE ARE WAITING FOR HIM TO COME, I KNOW WE CAN'T VOTE ON IT, BUT THERE WERE LETTERS LAST MONTH.

ONE WAS ON THE COUNTY AUDITOR DISCUSSING THE BOARDS AND COMMITTEES, AND THERE'S ANOTHER ONE HERE, THIS WAS ON FIRE RESCUE, TO SEE WHAT'S THE PROCESS THAT ONE GOES THROUGH BEFORE YOU GET A NEW FIRE STATION, AND I THINK WE NOTED THIS MORNING IN TODAY'S PAPER, ONE OPENED YESTERDAY.

AND THE COST OF IT, I THINK IT WAS 1.6 MILLION TO BUILD THE FIRE STATION.

NOW, I DON'T KNOW WHAT IT IS TO OPERATE ONE.

MAYBE THAT'S SOME OF THE INFORMATION THAT WILL BE COMING BACK.

AND THE STAFFING.

SO IF ANYBODY HAS ANY QUESTIONS OR COMMENTS ON THESE LETTERS.

BRANDON, I THINK, PASSED THOSE OUT TO EVERYBODY.

IT'S A DRAFT FORM.

>>GAYE TOWNSEND: I HAVE ONE.

>>BARBARA ADERHOLD: SHOULD BE TWO.

SHOULD BE TWO.

BRANDON?

HIDING BEHIND THE MAP.

THERE HE IS.

CAN WE SEND THESE LETTERS OUT TO THE FULL CAC AND VOTE ONLINE?

FOR A MOTION TO SEND THESE LETTERS, THE TWO DRAFT LETTERS OUT?

OR DO WE HAVE TO WAIT UNTIL NEXT MONTH?

>>BRANDON WAGNER: IF I REMEMBER CORRECTLY, DID YOU ALL AGREE TO SEND LETTERS AND YOU ARE SIMPLY REVIEWING THEM?

>>BARBARA ADERHOLD: YES.

>>BRANDON WAGNER: IF YOU ARE OKAY WITH THE DRAFTS, I DON'T THINK THERE'S A NEED TO VOTE AGAIN.

IT'S SIMPLY A STYLISTIC QUESTION.

WE ARE BRINGING DOWN THE ORIGINALS NOW, SO IF YOU ARE OKAY, WE CAN SIGN THEM AND YOU CAN GET THEM OUT TODAY.

>>BARBARA ADERHOLD: OKAY.

ANY QUESTIONS, COMMENTS FROM ANYONE ON THE LETTERS?

>> I AM REREADING RIGHT NOW, JUST IN CASE.

>>BARBARA ADERHOLD: GAYE?

>>GAYE TOWNSEND: SO THE ONE I REQUESTED FOR THE WATER COMMITTEE, DOES THIS COVER THAT?

>>BARBARA ADERHOLD: WHICH?

OH, THE ONE ON THE BOARDS AND COMMITTEES?

YEAH, IT SHOULD.

>>KIMBER WILLIAMS: I AM CONFUSED ABOUT THAT ONE.

WHAT WAS THE DISCUSSION ON THIS ONE?

>>BARBARA ADERHOLD: THIS ONE IS THAT THE BOCC IS REVIEWING ALL THE BOARDS AND COMMITTEES, AND WE HAD A MOTION LAST MONTH, I THINK IT WAS SPENCER THAT MADE THE MOTION TO WRITE A LETTER TO GET AN UPDATE ON WHERE EITHER THE COUNTY ATTORNEY OR THE INTERNAL AUDITOR IS IN THEIR PROCESS OF HOW THEY ARE REEVALUATING OR LOOKING AT ALL OF THE 56 BOARDS.

>>KIMBER WILLIAMS: OH, OKAY.

>>GAYE TOWNSEND: SEE, I MISSED THAT.

>>KIMBER WILLIAMS: I MISSED THAT ONE TOO.

MAYBE I WAS SLEEPING DURING THAT ONE.

>>BARBARA ADERHOLD: NO, I DID GET TO GO BACK AND READ THE TRANSCRIPT ON THAT.

[LAUGHTER]

I THINK IT'S PAGE 64 OF THE TRANSCRIPT IF YOU WANT TO.

>>KIMBER WILLIAMS: I WILL CHECK THAT ONE OUT; THANK YOU.

>>BARBARA ADERHOLD: BUT I WILL BE HAPPY TO DO ONE SPECIFICALLY TO THE WATER ONE IF --

BECAUSE THAT'S WHAT STARTED THE CONVERSATION.

>>GAYE TOWNSEND: YEAH.

>>BARBARA ADERHOLD: YES.

>>GAYE TOWNSEND: I WOULD JUST LIKE TO KNOW BASICALLY WHY THEY ARE NOT MEETING.

>>BARBARA ADERHOLD: I WILL BE HAPPY TO DO THAT, BUT I THINK THEY ARE REVIEWING ALL OF THE BOARDS TO SEE IF BOARDS ARE MEETING, IF THEY GET A QUORUM PRESENT, IF THEY'VE MOVED FROM ONCE A MONTH TO FOUR TIMES A YEAR TO NEVER.

>>GAYE TOWNSEND: WELL, THE ISSUE IS THEY'RE SAYING THEY STILL HAVE THIS COMMITTEE, AND THEY ARE SAYING WELL, WE DIDN'T HAVE ANYTHING TO TALK ABOUT.

BUT THAT --

>>BARBARA ADERHOLD: I DO THINK THAT'S GOING TO COME OUT IN THIS REVIEW, YEAH.

>>GAYE TOWNSEND: I HOPE SO BECAUSE THE COMMITTEE TO ME IS A VERY IMPORTANT COMMITTEE.

THE COMMISSIONERS DID THAT TO PROTECT HILLSBOROUGH COUNTY'S WATER RESOURCES TO SEE IF WE AGREED WITH THE AGENCIES.

>>BARBARA ADERHOLD: THE BACKUP, I THINK IT WAS IN THE MARCH 5 BOCC MEETING, THE BACKUP WAS REALLY INTERESTING THAT SHOWED ALL THE DIFFERENT COMMITTEES, ONES THAT WERE BY VOTE BY THE BOARD OF COUNTY COMMISSIONERS, SOME WERE BY ORDINANCE, AND THERE WERE ABOUT THREE OR FOUR DIFFERENT CATEGORIES.

SO I THINK WHEN THEY COME BACK WITH THE REVIEW ON IT, I THINK IT WOULD BE A GOOD TIME TO ASK THEM THEN.

THAT'S WHY WE ARE ASKING TO GET A REPORT BACK FROM WHOMEVER IS DOING IT.

I THOUGHT IT WAS THE COUNTY ATTORNEY.

APPARENTLY IT'S THE AUDITOR.

SO THAT WILL BE IT.

BUT IF WE CAN GET THEM TO COME AND SPEAK TO US.

>>GAYE TOWNSEND: YEAH, BECAUSE IT'S VERY IMPORTANT.

IT'S VERY IMPORTANT TO THIS COUNTY.

>>KIMBER WILLIAMS: I AGREE WITH BOTH THE LETTERS, AND I WOULD LIKE TO KNOW -- NOW THAT I UNDERSTAND WHAT WE WERE DISCUSSING -- TO SEE WHERE THEY ARE.

I SEE A LOT OF NOTICES AS WELL FROM A LOT OF MEETINGS FROM THE BOARDS GETTING CANCELED AND NOT MEETING.

YOU HAVE MY VOTE FOR GOING FORWARD.

>>BARBARA ADERHOLD: OKAY.

THANK YOU.

NOT THAT YOU CAN TODAY.

OKAY.

WELL, WE'LL GET THOSE LETTERS SENT OUT.

>>GAYE TOWNSEND: AS LONG AS I KNOW THAT ENCOMPASSES WHAT I WAS -- MY POINT.

>>BARBARA ADERHOLD: OKAY.

THATCHES THE INTENT.

THAT WAS THE INTENT.

BUT -- AND AGAIN, WHEN WE GET THE REPORT BACK, IF IT ISN'T THERE, WE WILL BRING IT UP AGAIN FOR SURE.

AND I SEE MR. JOHNSON.

>>GAYE TOWNSEND: IT KIND OF LEAVES PEOPLE THAT ARE ON THAT COMMITTEE IN LIMBO.

>>BARBARA ADERHOLD: OF COURSE IT DOES.

OF COURSE IT DOES.

I SEE MR. JOHNSON JUST WAITING WITH ANTICIPATION TO COME UP AND TALK TO US ABOUT ERP.

>>GAYE TOWNSEND: ARE YOU HIDING BACK THERE?

>>BARBARA ADERHOLD: YOU ARE HIDING BEHIND THE MAPS?

GOOD MORNING.

>>ERIC JOHNSON: GOOD MORNING.

I ALMOST FORGET.

I HAD TO GET A CALL.

FORTUNATELY IT WAS ON THE SAME ELEVATOR BANK.

I AM ERIC JOHNSON, THE COUNTY'S DIRECTOR OF STRATEGIC PLANNING AND ERP IMPLEMENTATION.

I HAD PROVIDED SOME INFORMATION ABOUT THE ERP PROJECT, BOTH A LONG FORM AND A SHORT FORM, SO I ASSUME YOU GOT THAT LAST MONTH.

>>BARBARA ADERHOLD: YES.

>>ERIC JOHNSON: PLEASED TO COME HERE AND ANSWER ANY QUESTIONS YOU CAN HAVE.

WE ARE PARTWAY THROUGH.

WE BROUGHT FINANCE UP LAST AUGUST, AND AS I THINK I EXPLAINED, WE EXPECT AT LEAST A COUPLE OF YEARS TO STABILIZE THE SYSTEM, SO OUR DEPARTMENTS ARE STRUGGLING A LITTLE BIT WITH THE NEW TECHNOLOGY AND THE FACT THAT SOME OF THE PROCESSES AREN'T AS STREAMLINED AS THEY'LL ULTIMATELY BE.

WHAT WE WERE TALKING ABOUT THIS MORNING IS THAT NEXT MONTH WE'LL GO LIVE WITH HR, WHICH IS ACTUALLY MORE THE FUNCTIONALITY OF THE SYSTEM.

THIS IS THE FIRST TIME WE'LL HAVE A SYSTEM THAT HAS BOTH FINANCIAL ELEMENTS AS WELL AS HR.

HISTORICALLY, WE HAD A FINANCIAL SYSTEM, WE HAD A SEPARATE HR SYSTEM, WE HAD A SEPARATE PAYROLL SYSTEM.

CIVIL SERVICE HAD A SEPARATE RECRUITING SYSTEM.

AND WHAT WE'RE DOING WITH THIS ERP PROJECT IS HAVING A CONSOLIDATED IMPLEMENTATION THAT COVERS ALL OF THOSE AREAS.

SO IT'S VERY COMPLEX.

LET ME STOP FOR A MOMENT AND SEE IF THERE ARE ANY SPECIFIC QUESTIONS THAT YOU'D LIKE TO ASK OR PARTICULAR AREAS YOU'D LIKE TO EXPLORE.

>>BARBARA ADERHOLD: ANYONE?

>>WENDELL DUGGINS: QUESTION.

THE ERP SYSTEM THAT YOU ARE USING, IS IT JUST ERP-WIDE OR COUNTY AND CITY?

>>ERIC JOHNSON: WELL, WE DID A UNIQUE DEAL.

WE STARTED -- DAN KLEIN, THE CLERK'S OFFICE, AND I STARTED DOWN THIS PATH AND THEN WERE JOINED BY CIVIL SERVICE PROBABLY ABOUT SEVEN YEARS AGO WHEN WE REALIZED THAT OUR FINANCIAL SYSTEM THAT WE ACQUIRED IN THE EARLY '90s WAS AN AGING SYSTEM THAT HAD BEEN SOLD TO PEAT MARWICK, THEN ANOTHER FIRM, THEN ANOTHER FIRM.

I LOST TRACK OF WHO OWNS THE FAMOUS SYSTEM NOW, BUT SOMEONE WHO BOUGHT IT JUST TO GET THE CLIENT LIST.

TAMPA BOUGHT THE SAME SYSTEM BACK JUST BEFORE THE Y2K SCARE, AND SO THEY HAD THE SAME SYSTEM, BUT WE BOTH HAD MAINFRAMES.

AND SO WHEN THE ECONOMY STARTED TO GO SOUTH AND WE REALIZED THAT WE WERE GETTING MORE AND MORE NERVOUS ABOUT THE SUSTAINABILITY OF A MAINFRAME-BASED SYSTEM, WE STARTED PURSUING AN ERP BECAUSE THAT'S KIND OF THE NAME OF THE GAME THESE DAYS, HAVE A CONSOLIDATED SYSTEM.

AND THEN WE RECOGNIZED TAMPA WAS DOING THE SAME THING, AND THEY'RE THREE BLOCKS DOWN THE STREET.

THEY HAD THE SAME FINANCIAL SYSTEM.

THEY DID HAVE A DIFFERENT HR SYSTEM.

WE HAVE A LAWSON SYSTEM, THEY HAD PEOPLESOFT.

BUT AT THAT POINT, WE DECIDED TO GET TOGETHER, AND OUR PERSPECTIVE WAS -- AND IT WAS A LITTLE NAIVE, BUT STILL HONORABLE.

THAT THE COMMUNITY WOULDN'T STAND TWO GOVERNMENTS GOING OUT AND BUYING THE SAME SYSTEM AT THE SAME TIME AND NOT TRYING TO COORDINATE.

SO WE GOT TOGETHER AND DID A JOINT PURCHASE.

WE KNOW WE SAVED $6.6 MILLION BECAUSE WE MADE THE VENDORS GIVE US SEPARATE PRICES IF TAMPA DECIDED TO BUY FROM THE VENDOR OR IF THE COUNTY ALONE DECIDED TO BUY FROM THE VENDOR OR A COMBINED PRICE IF WE BOUGHT TOGETHER.

AND SO WE HAD 11 PROPOSALS, AND WE DID SIGN A CONTRACT WITH A COMPANY FOR ORACLE, AND THE ORACLE SYSTEM THAT WE HAVE IS ONE OF WHAT ARE CALLED THE TOP-TIER SYSTEMS.

THERE'S TWO OF THEM.

THERE'S SAP AND THERE'S ORACLE.

AND SO WE HAVE A JOINT PURCHASE.

SINCE I DESCRIBED A LITTLE BIT IN THE EMAIL THAT I SENT TO DEBORAH COPE.

WHAT WE DISCOVERED IS FAIRLY EARLY ON, TAMPA SAID WHERE WE CAN HAVE A DIFFERENT DESIGN, WE WOULD LIKE TO BE INDEPENDENT OF THE COUNTY.

WE RESPECT THAT.

THE CLERK AND THE COUNTY ADMINISTRATOR AND CIVIL SERVICE HAVE GENERALLY TRIED TO STANDARDIZE TO THE GREATEST EXTENT POSSIBLE.

BUT WE KNOW THAT THE CITY SAVED 2.2 MILLION AND THE COUNTY SAVED 4.4 MILLION BECAUSE WE KNOW EXACTLY WHAT IT WOULD HAVE COST TO HAVE GONE OUR OWN WAY.

BUT WE ARE JOINED AT THE HIP WHEN IT COMES TO SOFTWARE LICENSES.

WE JOINTLY BOUGHT THE SOFTWARE LICENSES, AND BECAUSE OF THE VOLUME OF THAT PURCHASE, WE GOT A DISCOUNT BASED ON THE SIZE.

THERE'S ONE INSTANCE OF THE SOFTWARE -- IT RESIDES IN AN ORACLE-HOSTED SOLUTION IN AUSTIN, SO WHILE WE HAVE TWO DIFFERENT ORGANIZATIONS OPERATING WITH THE SAME SET OF RESOURCES AND THE SAME SOFTWARE, WE HAVE JOINT HOSTING OF IT.

BUT FAIRLY INDEPENDENT, AND I THINK THAT'S BEEN ONE OF THE CHALLENGES FOR AST, THE VENDOR, BECAUSE THEY'VE DONE, IN EFFECT, SIDE-BY-SIDE IMPLEMENTATIONS BECAUSE THEY'LL GO DOWN THE STREET AND TALK TO TAMPA ABOUT THEIR DESIGN AND THEN TALK TO US ABOUT OUR DESIGN.

AND PART OF OUR CHALLENGE IS I DON'T THINK THEY STAFFED THINKING THAT THEY WERE GOING TO BE DOING SIDE-BY-SIDE JURISDICTIONS.

BUT I ALSO TRY TO POINT OUT -- BECAUSE PART OF THE QUESTION WAS ARE WE BEHIND.

I HAVE GONE BEYOND WHAT YOU ASKED TO KIND OF GO INTO WHAT I PUT IN, BUT I FIGURE HEAD THIS OFF AND CONSOLIDATE SOME OF MY ANSWERS.

BUT ONE OF THE OTHER FOUR FINALISTS FOR THE SELECTION HAD THE SAME SOFTWARE, AN ORACLE eBUSINESS SUITE IMPLEMENTATION.

THEY ACTUALLY CAME IN SECOND, AND THEY HAD A THREE-YEAR IMPLEMENTATION.

SO THE FACT THAT WE'RE DELAYED ON WHAT WAS ABOUT A TWO-YEAR IMPLEMENTATION DOESN'T HAVE US PARTICULARLY CONCERNED.

IT COULD BE SOMETHING THAT AN OUTSIDER LOOKS AT AND SAYS THERE'S SOMETHING WRONG WITH THIS, BUT THERE WAS AN EVEN FASTER IMPLEMENTATION.

IBM WAS GOING TO DO IT, I THINK, IN 18 MONTHS, AND THAT JUST TERRIFIED US BECAUSE THEY BASICALLY SAID WE'LL HAVE ALL THE RESOURCES ON THE GROUND, BUT YOU ARE GOING TO HAVE TO MAKE DECISIONS VERY QUICKLY BECAUSE WE ARE GOING TO BE IN AND OUT IN 18 MONTHS.

THIS WAS SUPPOSED TO BE 22 MONTHS.

IT'S STRETCHED OUT.

BUT WE'RE STILL GOING TO DELIVER IT IN LESS THAN THE THREE YEARS THAT THE OTHER ORACLE EBS VENDOR PLANNED TO TAKE TO DO THIS.

SO OTHER THAN THE FACT THAT THERE'S TIMING FOR WHEN YOU WANT PAYROLL TO COME LIVE, YOU WANT TO DO IT ON A CALENDAR QUARTER, THERE'S NOTHING MAGICAL ABOUT ANY SPECIFIC DATE.

SO OUR APPROACH HAS BEEN IF WE'RE NOT READY TO GO ON A PARTICULAR DATE, WE'LL PUSH IT OUT.

WE DID THAT FOR THE FINANCIAL FUNCTIONALITY.

WE WENT LIVE ON AUGUST 5.

WE HAD PLANNED TO GO LIVE ON JULY 1.

BUT WE WEREN'T READY ON JULY 1.

WE HAD A GO/NO GO MEETING.

WE SAID THINGS AREN'T READY.

SO WE DELAYED FIVE WEEKS.

SO THAT'S WHAT WE'VE DONE IS TO RECOGNIZE THAT IT'S MORE IMPORTANT TO DO IT RIGHT, BUT IF YOU TALK TO PEOPLE IN THIS BUILDING AND OUT IN THE FIELD, THERE'S A LOT OF FRUSTRATION WITH THE SYSTEM, AND UNFORTUNATELY, THAT'S THE NAME OF THE GAME WITH BUYING THE TOP-TIER SYSTEM.

IT'S MORE COMPLICATED.

YOU MAKE DECISIONS WITHOUT FULLY UNDERSTANDING THE IMPLICATION.

AND THEN YOU HAVE TO TRY TO TAKE THE NEXT COUPLE OF YEARS AND -- I HAVE A STAFF MEMBER WHO WORKS WITH GRANTS, AND SHE CALLED HER COUNTERPART UP IN MONTGOMERY COUNTY, MARYLAND.

IT WAS IN MY EMAIL.

ANOTHER SOPHISTICATED GOVERNMENT.

AND THEY HAVE THEIR VENDOR STILL ON-SITE.

I THOUGHT IT WAS TWO YEARS, BUT IT'S FOUR YEARS LATER AND THEY STILL HAVE THE VENDOR CLEANING THINGS UP.

THE ONE THING THEY TOLD ME STAFF MEMBER IS THEY HAD LOTS OF COMPLAINTS INITIALLY AS PEOPLE WERE TRYING TO DEAL WITH THIS MORE COMPLICATED SYSTEM.

AND NOW THE COMPLAINTS ARE PRETTY MUCH GONE.

NOBODY HAS A PROBLEM.

EVERYONE HAS GOTTEN USED TO IT.

THE NICE THING ABOUT A SOPHISTICATED SYSTEM -- AND I DON'T THINK I PUT THAT IN THE SYSTEM -- YOU KNOW, SOME PEOPLE DON'T LIKE NEW TECHNOLOGY, BUT WE ARE GOING TO HAVE EMPLOYEES THAT KNOW A SYSTEM THAT NOT ONLY DO WE HAVE IT AND NOT ONLY DOES TAMPA HAVE IT, BUT THE CITY OF ST. PETE HAS IT, PINELLAS COUNTY HAS IT, PASCO COUNTY HAS IT, THE AVIATION AUTHORITY HAS IT.

THERE'S A VARIETY OF JURISDICTIONS AROUND THE STATE THAT USE THE EXACT SAME SYSTEM.

A LOT OF PRIVATE -- THIS WAS DESIGNED FOR THE PRIVATE SECTOR, NOT FOR THE PUBLIC SECTOR.

SO THE ONE THING WE ARE DOING IS WE ARE GIVING OUR EMPLOYEES A SKILL SET THAT ONCE THEY GET USED TO IT AND THEY GET MORE COMFORTABLE WITH IT, IT'S SOMETHING THAT GIVES THEM SOME PORTABILITY SO THAT WE GIVE THEM CURRENT SKILL SETS.

AND A 1990s-ERA FINANCIAL SYSTEM WAS NOT A SKILL SET SOMEONE COULD TAKE SOMEWHERE ELSE.

YOU USED TO BE ABLE TO TAKE IT TO SAN DIEGO, SAN FRANCISCO, MIAMI-DADE, BECAUSE THOSE WERE THE ON THAT SYSTEM.

IN FACT, WE DISCOVERED THERE ARE PEOPLE WORKING FOR THE CITY OF TAMPA THAT USED TO WORK FOR OTHER EMPLOYERS IN THE STATE OF FLORIDA SYSTEM.

WE HAVE AN EASY TIME ATTRACTING THEM BECAUSE THEY WOULD RATHER BE IN OUR PENSION PLAN, AT LEAST UNTIL THE STATE CHANGES IT, THAN THE CITY'S PENSION PLAN BECAUSE IT TAKES THEM A WHILE TO VEST, BUT SOME OF THESE PEOPLE HAVE ALREADY VESTED IN THE STATE RETIREMENT SYSTEM.

SO WE PICKED UP A BUDGET ANALYST FROM THE CITY.

WE PICKED UP A GUY WHO YEARS AGO WAS A PURCHASING DIRECTOR WHO HAD BEEN OUT THERE WORKING FOR PEAT MARWICK AND LANDED AT THE CITY AND CAME HERE.

SO THE FACT THAT WE USE A STATE-OF-THE-ART SYSTEM HAS ALLOWED US TO REALLY ATTRACT SOME GOOD PEOPLE.

>>WENDELL DUGGINS: SO AS YOU ROLL OUT THE SYSTEM, HAVE YOU EXPERIENCED ANY RESISTANCE TO CHANGE BECAUSE IT IS A NEW SYSTEM?

>>ERIC JOHNSON: SURE.

I HAVE PEOPLE ALL THE TIME WHO TELL ME HOW MANY STEPS IT USED TO TAKE AND IT TAKES THREE TIMES AS MANY STEPS NOW.

YOU KNOW, THE CHALLENGE IS -- I APOLOGIZE, BUT I LIKE ANALOGIES.

I KNOW THAT ANY TIME ANY OF THE SOFTWARE ON MY COMPUTER IN MY OFFICE HAS BEEN UPGRADED.

THE FIRST THING YOU HAPPEN IS YOU LOOK AT ALL THE DROP-DOWN MENUS AND THEY CHANGE, AND YOU SAY WHAT HAPPENED WITH THIS FUNCTIONALITY THAT I COULDN'T LIVE WITHOUT AND I KNEW HOW TO USE IT?

THE PROBLEM IS TAKES YOU A WHILE TO SEE ALL OF THOSE NEW OPTIONS THAT YOU NEVER USED BEFORE BECAUSE THEY HADN'T BEEN INVENTED.

IT TAKES YOU A WHILE, BUT ONCE YOU COME TO RECOGNIZE THAT YOU HAVE NEW OPPORTUNITIES, THEN YOU LOVE THE NEW SYSTEM.

AND YOU KNOW, WE'RE PROBABLY TWO YEARS OUT FROM PEOPLE LOVING THIS NEW SYSTEM BECAUSE IT HAS A LOT OF FUNCTIONALITY THAT THEY DON'T YET KNOW HOW TO USE.

IN THE MEANTIME, WE MADE SOME OF THESE PROCESSES MUCH MORE COMPLICATED THAN THEY NEED TO BE.

WE DECIDED THAT EIGHT PEOPLE SHOULD BE EQUALLY ABLE TO APPROVE SOMETHING AT SOME STEP, BUT EIGHT PEOPLE NOW GET A NOTIFICATION THAT SOMETHING IS WAITING ON THEM, AND AS SOON AS ONE OF THEM DOES IT, THEN IT DISAPPEARS FOR THE REST OF THEM.

WE THOUGHT THAT MADE SENSE BECAUSE YOU DON'T HAVE TO SET UP ALL THESE VACATION RULES.

EVERY TIME THAT I WANT TO TAKE UP THAT I HAVE TO NOW PUT SOMEONE IN.

THE PROBLEM IS THE ALTERNATIVE IS THEY GET THE NOTIFICATION EVERY SINGLE TIME SOMETHING COMES TO ME.

SO SOME OF THOSE YOU JUST HAVE TO WORK THROUGH, AND LITERALLY, THE DISCUSSION WE ARE HAVING THIS MORNING IS THAT ON THE FINANCIAL SIDE, WE HAVE A DOCUMENT MANAGEMENT SYSTEM THAT -- WHERE WE KEEP TRACK OF ELECTRONIC DOCUMENTS, AND THAT'S AN ON-BASE SYSTEM.

IN HR, WE HAVE IMAGE NOW.

WE'RE GOING TO REPLACE OUR AGENDA SYSTEM WITH SOMETHING CALLED SIRE.

TAMPA HAS BEEN WORKING ON THE SAME THING.

AND GUESS WHAT.

IT HAS A DIFFERENT IMAGING SOLUTION.

SO THE CHALLENGE WE WERE HAVING AND I WAS SO MUCH INTO THE DISCUSSION THAT I FORGOT I WAS SUPPOSED TO BE HERE AT 9:00, BUT IT'S LIKE CAN WE NOT STANDARDIZE AN IMAGING SOLUTION ACROSS ALL OF THESE DIFFERENT APPLICATIONS?

SO SOME OF THESE THINGS YOU HAVE TO KIND OF FIGURE OUT, YOU KNOW, HOW TO TAKE WHAT YOU ARE DOING TO THE NEXT LEVEL AND HOW TO STREAMLINE AND END UP WITH A MUCH SIMPLER SYSTEM.

THAT WILL TAKE A WHILE.

SO THERE'S A LOT OF FRUSTRATION RIGHT NOW, BUT IT'S PART THE LEVEL OF TECHNOLOGY AND PART NOT QUITE GETTING USED TO IT AND NOT HAVING STREAMLINED IT.

>>KAY DOUGHTY: GOOD MORNING, ERIC.

IT'S ALWAYS GREAT HAVING YOU HERE.

JUST FOLLOWING UP ON ONE OF THOSE QUESTIONS AND YOUR DISCUSSION OF STAFF RESISTANCE AND DIFFICULTY WITH CHANGE.

BECAUSE I MEAN, MY AGENCY'S EXPERIENCED THAT WITH OUR ELECTRONIC HEALTH RECORD.

I THINK I KNOW THE ANSWER, BUT WERE THE PEOPLE WHO, YOU KNOW, EXPERIENCED THE -- YOU KNOW, GETTING SEVEN NOTIFICATIONS, WHICH REALLY DON'T HAVE TO APPLY TO THEM, ANY OF THEM PART OF THE DECISION TO DO THAT ORIGINALLY?

>>ERIC JOHNSON: THEY WERE OR THEIR SUPERVISORS WERE.

A LOT OF THERE WAS IT SOUNDED LIKE A GOOD IDEA, AND THEN YOU HAVE -- ALL THIS IS THEORETICAL UNLESS YOU'VE EXPERIENCED IT BEFORE.

NOW, THE ONE THING THAT WE HAVE DONE -- AND I DON'T KNOW IF I PUT THAT IN THE EMAIL -- IS THAT TO TRY TO JUMP-START FROM OUR SIDE OUR UNDERSTANDING OF HOW TO TWEAK THE SYSTEM, WE'VE GONE THROUGH SOME FIRMS THAT HAVE GONE THROUGH A COMPETITIVE PROCESS, AND WE'RE BRINGING PEOPLE EXPERIENCED WITH THE ORACLE PRODUCTS IN AND LITERALLY HAVE SOME ON THE 13th FLOOR AND SOME ON THE 12th FLOOR THAT ARE WORKING THROUGH HELPING US STREAMLINE, AND THEY'LL HELP US STANDARDIZE AND CONTINUE TO SETTLE THIS.

>>KAY DOUGHTY: THAT WAS A FOLLOW-UP QUESTION I HAD WAS ARE THEY WORKING WELL WITH YOU?

I MEAN, ARE THEY PROVIDING THE NECESSARY SUPPORT?

BECAUSE WE --

>>ERIC JOHNSON: THE VENDOR?

>>KAY DOUGHTY: THE VENDOR, YES.

WE'VE HAD DIFFICULTIES.

THEY PROMISE AND THEN DON'T DELIVER AFTER THE FACT.

>>ERIC JOHNSON: IN FAIRNESS, I HAVE A FEELING THAT EVERYONE I TALK TO HAS THE SAME COMPLAINT NO MATTER WHO THE VENDOR IS.

SO AS MUCH AS WE MAY BE FRUSTRATED WITH OUR CURRENT VENDOR, I THINK EVERYBODY GETS FRUSTRATED.

A FRIEND OF MINE, MARTIN WISGERHOF, THE FINANCE DIRECTOR OF PLANT CITY, AND THEY ARE DOING AN ERP IMPLEMENTATION.

DIFFERENT SYSTEM.

IT'S IMPLEMENTED BY THE COMPANY THAT SELLS THE SYSTEM.

AND HE HAS THE SAME FRUSTRATIONS.

SO EVERYONE YOU TALK TO THAT HAS GONE THROUGH THIS, EITHER THEY SUGAR-COAT IT FOR YOU, WHICH I THINK PINELLAS DID WHEN WE SAY GEE, WE ARE DEALING WITH THE SAME VENDOR THAT IMPLEMENTED IT IN PINELLAS.

AND THEN WHEN BROWARD COUNTY CALLED THEM FOR A REFERENCE, BROWARD CALLED ME AND TOLD ME ALL THE THINGS THAT PINELLAS SAID, AND I SAID WELL, PINELLAS TOLD US NONE OF THAT STUFF.

WELL, IT'S BECAUSE I THINK THEY WERE STILL PROBABLY HAD THE VENDOR DOING BACKUP SUPPORT FOR THEM.

BUT I THINK EVERYONE GETS FRUSTRATED, AND I THINK WE SAW A GREAT ARTICLE THAT CAME OUT OF THE CLERK'S OFFICE I THINK JUST YESTERDAY THAT SAID THESE VENDORS NEVER TELL YOU THAT YOU REALLY NEED TO IMMERSE YOURSELF IN TECHNICAL TRAINING ON THE SYSTEM YOU ARE BUYING OUTSIDE OF THE CONTRACT.

AND WE'VE DONE SOME OF THAT, BUT WE DIDN'T DO IT UP FRONT.

AND IF YOU DON'T UNDERSTAND THE SYSTEM, THE CHALLENGE IS THESE VENDORS TEND TO HAVE VERY GOOD TECHNICAL PEOPLE.

WHERE I THINK THEY PROBABLY ALL SUFFER IS THEY DON'T HAVE ENOUGH PEOPLE THAT HAVE ACTUALLY WORKED IN GOVERNMENT.

AND SO THE FINANCIAL LEAD FOR THIS VENDOR HAD WORKED IN THE FEDERAL GOVERNMENT.

I STARTED MY CAREER IN THE FEDERAL GOVERNMENT.

FINANCES IN FEDERAL GOVERNMENT ARE QUITE DIFFERENT THAN FINANCES IN LOCAL GOVERNMENT.

YOU KNOW.

WON'T TALK ABOUT THE BALANCED BUDGET, BUT THE ACCOUNTING STANDARDS ARE DIFFERENT.

I THINK PART OF THE CHALLENGE IS THEY DON'T ACTUALLY UNDERSTAND HOW WE DO BUSINESS, AND WHEN THEY ARE DESIGNING REPORTS, THEY DON'T ACTUALLY UNDERSTAND WHY WE NEED SPECIFIC DATA AND HOW WE WILL USE IT.

SO FROM A TECHNICAL STANDPOINT, THEY ARE VERY STRONG.

AND I THINK THIS FIRM IS VERY STRONG.

IT'S THE FUNCTIONAL INTERPRETATION OF HOW DO YOU DO BUSINESS AND, THEREFORE, WHAT ARE YOUR NEEDS AND HOW SHOULD THINGS FLOW.

I THINK MOST OF THESE COMPANIES LACK ON THAT SIDE, AND IF WE HAD HAD MORE TECHNICAL TRAINING UP FRONT, THEN WHEN WE WERE ASKED TO MAKE DECISIONS, WE WOULD HAVE HAD A BETTER UNDERSTANDING OF WHAT THAT REALLY MEANT IN TERMS OF DAY-TO-DAY OPERATIONS RATHER THAN KIND OF THEORETICALLY SAYING, WELL, THAT SOUNDS GOOD.

BUT THAT'S WHERE BRINGING IN SOME PEOPLE THAT WORK FOR US AS CONTRACT EMPLOYEES HELPS BECAUSE, AS WE START -- THEY'RE STILL TECHNICAL, BUT AS WE START TO EXPLAIN EXACTLY HOW WE WANT TO OPERATE, THEY HAVE A BETTER ABILITY TO SAY WELL, IF YOU FINE-TUNE THIS, IT'S GOING TO MEET YOUR NEEDS BETTER.

SO I THINK THAT'S HOW WE'LL CONTINUE TO ROLL THIS OUT IS WITH MORE CONTRACT EMPLOYEES.

>>KAY DOUGHTY: THIS IS JUST AN ANECDOTE.

MY PERSONAL EXPERIENCE IS FOR ME -- AND I AM NOT TECHNICAL -- IS I ASK THE QUESTION BASED ON WHAT I WANT.

IN WORDS THEY UNDERSTAND, BUT AS YOU JUST SAID, THEIR UNDERSTANDING OF WHAT I MEAN BY IT -- AND THEY'LL GIVE ME AN ANSWER WHICH MAKES SENSE, BUT WE'RE TALKING PAST EACH OTHER.

>>ERIC JOHNSON: WE'VE EVEN HAD THAT WITH DATES WHERE THEY DON'T UNDERSTAND WHICH DATE IN THE PROCESS IS THE MOST IMPORTANT DATE.

PULLING THE WRONG DATE IN A REPORT GIVES US NO VALUE.

I THINK WE CAN PICK ON OUR VENDOR, BUT I THINK EVERYBODY PICKS ON EVERY VENDOR BECAUSE IT'S HARD TO GET THEM TO ACTUALLY UNDERSTAND.

I GUESS THE OTHER THING I WILL SAY IS, BECAUSE I'VE BEEN TRAINING PEOPLE FROM OTHER GOVERNMENTS FOR MOST OF MY CAREER, GOVERNMENTS DO THINGS DIFFERENTLY.

THE ACCOUNTING STANDARDS ARE THE SAME FOR EVERY GOVERNMENT, BUT HOW GOVERNMENTS OPERATE IS UNIQUE IN EVERY CASE.

IT IS HARD SOMETIMES TO GET THEM TO UNDERSTAND HOW WE DO BUSINESS AND WHAT WE NEED.

BUT WE'LL GET THROUGH IT.

>>KIMBER WILLIAMS: NOW WE ARE KIND OF DOING A LITTLE CIRCLE HERE.

YOU STARTED, AND WE ARE ALL ROLLING FROM EACH OTHER DOWN.

[LAUGHTER]

SO I MADE A QUICK OBSERVATION THAT YOU WERE SAYING YOU WERE GOING TO GO WITH CONTRACT EMPLOYEES.

SO CAN YOU EXPLAIN THAT A LITTLE BIT?

>>ERIC JOHNSON: YES AND NO.

LONG-TERM, NO, BECAUSE I SPENT MOST OF MY CAREER IN BUDGETING, SO I AM PRETTY CHEAP WITH A DOLLAR, AND I DON'T LIKE SPENDING MONEY.

>>KIMBER WILLIAMS: RIGHT.

>>ERIC JOHNSON: IN THE SHORT-TERM, WE NEED TO GET PEOPLE THAT WILL WORK FOR WHAT WE CAN PAY.

SO I WILL GIVE YOU TWO EXAMPLES.

SO WE'VE GOT SOME PEOPLE THAT FOUND THROUGH A LOCAL SOFTWARE FIRM THAT HAS SUPPLIED SEVERAL EMPLOYEES, AND THEY COME IN AND LITERALLY EVERY TWO TO THREE MONTHS, I HAVE TO MAKE THE DECISION WILL WE CONTINUE TO KEEP THAT PERSON ONBOARD?

DO THEY HAVE THE SKILL SET FOR WHAT WE NEED THEM TO WORK ON?

AND THOSE POSITIONS COST BETWEEN $120, $140 AN HOUR.

BUT THAT'S THE TOTAL COST, AND WE DON'T HAVE ANY OTHER EMPLOYEE COSTS ASSOCIATED WITH THAT.

BUT ONE OF OUR DEPARTMENTS FOUND A GUY WHO WAS WORKING AT THE AVIATION AUTHORITY, ONE OF THE LOCAL JURISDICTIONS THAT I NAMED HAS THE SAME SYSTEM.

WELL, HE CAME TO WORK FOR US.

SO IT DOESN'T COST US ANYWHERE NEAR THE $120 TO $140 AN HOUR.

WE DO HAVE BENEFITS.

HE STAYS IN THE SAME RETIREMENT SYSTEM, SO THAT'S PROBABLY ONE OF THE REASONS HE IS WILLING TO COME TO US.

BUT HE'S ACTUALLY BEEN OUR LEAD ON SOME OF THE BUSINESS INTELLIGENCE REPORTS THAT WE NEED TO BUILD AND TESTING THE ONES THAT THE VENDOR SUPPLIED TO MAKE SURE THAT THE DATA THEY'RE EXTRACTING IS EXACTLY WHAT WE NEED.

SO IN THE LONG RUN, WE WANT PEOPLE THAT WILL COME TO WORK FOR US AND STAY WITH US.

IN THE SHORT RUN, WE ARE CERTAINLY GOING TO HAVE TO SUPPLEMENT IT BECAUSE, YOU KNOW, THE ECONOMY IS STARTING TO TAKE OFF, THERE'S MORE AND MORE COMPETITION, MORE AND MORE GOVERNMENT IS GOING TO DO IMPLEMENTATION.

WE ARE GOING TO BE FORCED, I THINK, IN THE NEAR-TERM TO USE MORE OF THOSE CONTRACT EMPLOYEES THAN WE NECESSARILY LIKE IF WE WANT TO TRY TO SAVE MONEY AND IF WE'D LIKE TO KEEP EXPERTISE IN HOUSE.

BUT WE'LL BUILD SOME ADDITIONAL EXPERTS, AND OVER TIME, WE HAVE TO GET AWAY FROM USING THE CONTRACT PEOPLE OTHER THAN WE MAY USE THEM ON A PERIODIC BASIS IF THERE'S SOMETHING WE WANT TO CHANGE AND WE NEED TO BRING SOME ADDITIONAL FIRE POWER IN.

BUT OUR PREFERENCE, CLEARLY, IS TO BUILD THE EXPERTISE IN HOUSE, AND WE WILL A DO THAT AS QUICKLY AS WE CAN.

>>KIMBER WILLIAMS: HAVE YOU THOUGHT ABOUT USING SOME OF THESE CONTRACT EMPLOYEES TO START BUILDING EXPERTISE IN HOUSE?

THAT IS THE WHOLE IDEA ABOUT HAVING A CONTRACTOR.

YOU WANT THEM TO COME IN, BE YOUR EXPERT, GET GOING, THEN THEIR WHOLE JOB IS TO LEAVE AND COME BACK.

>>ERIC JOHNSON: THAT KNOWLEDGE TRANSFER IS IMPORTANT.

THAT'S WHY ON BOTH THE 12th AND 13th FLOOR THEY ARE COLLOCATED WITH EMPLOYEES, WHETHER THE CLERK'S EMPLOYEES OR I THINK ON THE 13th FLOOR IT'S THE CIVIL SERVICE EMPLOYEES, WHERE WE BROUGHT HR RESOURCES IN.

BUT THE IDEA IS TO GET THAT KNOWLEDGE TRANSFER TO OUR PEOPLE AS MUCH AS POSSIBLE AS QUICKLY AS POSSIBLE.

>>KIMBER WILLIAMS: HOW LONG YOU KEEP THESE CONTRACT PEOPLE?

UNTIL YOU GET THINGS SUCCESSFULLY IMPLEMENTED OR HOWEVER LONG THE CONTRACT IS WITH THE VENDOR?

>>ERIC JOHNSON: LITERALLY, WE ARE EXTENDING INDIVIDUAL PEOPLE ON ABOUT A TWO-MONTH BASIS.

SO WE ARE NOT STRETCHING IT OUT ANY PERIOD.

WE LITERALLY HAD A GUY LAST WEEK I HAD TO MAKE A DECISION TO EXTEND FOR 320 HOURS SOMEONE WHO WAS DUE TO GO OUT THE DOOR YESTERDAY.

SO WE ARE NOT MAKING LONG-TERM COMMITMENTS, AND ONE OF THE THINGS WE RECOGNIZE IS THE SKILL SET WE NEED MAY CHANGE AT DIFFERENT POINTS IN TIME AS WE FOCUS ON DIFFERENT THINGS, SO WE CAN TELL A VENDOR WHAT SKILL SET WE NEED AND THEY CAN GO OUT ON THE MARKET AND SEE WHO THEY CAN FIND.

REALLY WHAT THEY DO IS WE HAD ONE GUY HIS ACTUAL EMPLOYER WAS ONE COMPANY THAT SUBCONTRACTED TO ANOTHER COMPANY THAT SUBCONTRACTED TO ANOTHER COMPANY OUT BY THE AIRPORT.

AND I DON'T KNOW THAT RELATIONSHIP.

SOME OF THESE ARE HERE ON WORK VISAS, SO I DON'T KNOW THAT RELATIONSHIP UNTIL I HAVE TO SIGN AN H-11 VISA EXTENSION, AND THAT SHOWS THE WHOLE STAIR-STEP OF WHO THE PERSON ACTUALLY WORKS FOR.

BUT AS I SAID, I AM INSTINCTIVELY CHEAP, SO WE ARE NOT MAKING ANY LONG-TERM COMMITMENTS FOR THOSE PEOPLE.

IN SOME CASES, WE HAD ONE GUY WHO WAS FLYING IN EACH WEEK FROM HUNTSVILLE, ALABAMA.

HIS WIFE IS A PHYSICIAN.

SHE GOT A PERMANENT JOB IN HUNTSVILLE, AND HE DECIDED TO GET ANOTHER JOB WITH A DEFENSE CONTRACTOR IN HUNTSVILLE, SO LOST HIM EVEN THOUGH WE MIGHT HAVE LIKED TO KEEP HIM.

BUT WE'D ALSO RATHER HAVE PEOPLE THAT ARE BASED HERE AS OPPOSED TO FLYING IN AND OUT EVERY WEEK.

>>KIMBER WILLIAMS: RIGHT.

>>ERIC JOHNSON: SO I CAN'T GIVE YOU A REAL ANSWER BECAUSE IT REALLY COMES DOWN TO THE MARKET.

AS QUICKLY AS WE CAN FIND PEOPLE THAT WILL WORK FOR OUR PAY SCALE AND STAY, WE'LL HIRE THEM.

>>KIMBER WILLIAMS: WITH AS MUCH MONEY AS YOU ARE ALREADY PAYING SOME OF THESE CONTRACTORS, WOULD IT BE POSSIBLE FOR YOU TO INCREASE THE SALARY?

I KNOW YOU ARE SPENDING SO MUCH MORE BEING ABLE TO SPEND THAT $120 TO $140 AN HOUR FOR A CONTRACTOR.

THEY ARE HERE FOR AN EXTENDED PERIOD OF TIME.

>>ERIC JOHNSON: I DON'T KNOW WHETHER ON TELEVISED DISCUSSION I NECESSARILY WANT TO TALK ABOUT THAT.

>>KIMBER WILLIAMS: YOU KNOW WHAT, WE ARE REALLY NOT HIGHLY RATED, SO YOU MIGHT BE OKAY.

>>ERIC JOHNSON: THAT'S A DECISION FOR SOMEONE ELSE.

YES, I THINK THAT'S PART OF THE CHALLENGE IS PARTICULARLY WITH IT, WE ALREADY HAVE IT PAY SCALES THAT ARE HIGHER THAN JOBS WITH COMPARABLE REQUIREMENTS IN OTHER DISCIPLINES.

WE'VE HAD THAT FOR A FEW YEARS TO TRY TO BE ABLE TO BETTER ATTRACT.

ONE OF THE CHALLENGES IS IF YOU CAN FIND SOMEONE THAT WANTS TO STAY HERE AND DOESN'T WANT TO GET ON THE ROAD, THEN WE CAN GET PEOPLE THAT WILL WORK FOR A LOWER PAY SCALE IN GOVERNMENT FOR THE SECURITY OF NOT GETTING ON A PLANE EVERY SUNDAY NIGHT OR EVERY MONDAY MORNING.

BUT I THINK WE JUST -- THE ONE THING I WILL SAY IS THOSE PEOPLE THAT ARE -- THAT WE'RE HIRING ARE STILL CHEAPER THAN THE PEOPLE THAT WE ARE FLYING IN FROM CHICAGO AS PART OF THE IMPLEMENTATION.

THEY ARE $150 AN HOUR PLUS $30 AN HOUR FOR TRAVEL COSTS.

SO WE'RE STILL BETTER OFF WITH THE PEOPLE WE ARE HIRING, AND WE HAVE BETTER CONTROL OVER THEM.

>>KAY DOUGHTY: ERIC, JUST FOLLOWING UP ON THAT.

>>KIMBER WILLIAMS: WE ARE GOING TO DO A PING-PONG MATCH NOW.

>>KAY DOUGHTY: WELL, IT'S JUST AN ADDITION, AND THAT'S WITH REGARD TO THE AMOUNT YOU ARE PAYING THE CONTRACTORS.

I THINK IT WOULD BE REALLY HELPFUL, PARTICULARLY SINCE YOU ARE TELEVISED, TO BE ABLE TO INDICATE WHAT A FULL-TIME -- WHAT A REGULAR EMPLOYEE WOULD BE GETTING AN HOUR WITH BENEFITS AND ALL OTHER THINGS, THE HEALTHCARE AND ALL THOSE PIECES, BECAUSE WHILE IT'S -- I KNOW IT'S MORE, IT'S NOT AS MUCH MORE AS IT SOUNDS BECAUSE A LOT OF PEOPLE DON'T UNDERSTAND THAT BENEFITS ARE ALMOST, IN MANY CASES, EQUAL TO SALARY.

AND I MEAN, I HAVE EMPLOYEES THAT DON'T UNDERSTAND THAT.

>>ERIC JOHNSON: WELL, OFFHAND, I DON'T KNOW WHAT THE NUMBER WOULD BE WITH BENEFITS, BUT --

THE GAP ISN'T AS DRAMATIC AS IT APPEARS.

>>KAY DOUGHTY: IT'S JUST PEOPLE REALLY NEED TO UNDERSTAND THAT.

>>ERIC JOHNSON: THE OTHER THING IS IF THEY TAKE A DAY OFF, WE DON'T PAY THEM.

PART OF THAT IS RECOGNIZING PART OF WHAT WE PAY EMPLOYEES FOR IS THE DAY THEY DON'T HAVE TO WORK.

SO WHEN YOU CALCULATE THE HOURLY RATE, IF THEY TAKE A DAY OFF, WE ARE NOT PAYING THEM FOR THOSE DAYS.

>>KAY DOUGHTY: [SPEAKER OFF MIC]

AND YOU HAVE THE RETIREMENT SYSTEM.

>>ERIC JOHNSON: IF I CAN MAKE ONE OTHER PITCH SINCE WE ARE TALKING ABOUT A LOT OF MONEY, ONE OTHER THING I HAVEN'T SAID, THIS SAME VENDOR WITH THE SAME SOFTWARE IMPLEMENTATION IS WORKING IN LOUDON COUNTY, VIRGINIA, WHICH IS THE AREA PAST FAIRFAX, IF YOU KNOW THE AREA, AND IT'S WHERE AMERICA ONLINE AND A LOT OF OTHER TECHNOLOGY FIRMS HAVE LOCATED NEAR DULLES AIRPORT.

WHAT I AM PROUD OF IS THE FIRST THING WE DID WITH THIS CONTRACT WAS TO TAKE A BUNCH OF MODIFICATIONS THAT THEY SAID THAT THEY WOULD NEED TO MAKE TO THE SOFTWARE TO MEET OUR NEEDS, AND WE SAID YOU KNOW WHAT?

IF THEY COST EXTRA, WE DON'T NEED THOSE.

WE CAN TAKE THE STANDARD OUT-OF-THE-BOX APPROACH.

SO WE CARVED OVER A MILLION DOLLARS OF MODS OUT OF THE CONTRACT.

AND SO AS WE IDENTIFY THINGS THAT WE MIGHT NEED, WE HAVE, BETWEEN THE CITY AND THE COUNTY, THIS LARGE CONTINGENCY ACCOUNT THAT WE HAVE USED, AND I THINK WE'LL GET THROUGH THE IMPLEMENTATION AND NOT HAVE SPENT ALL OF THAT MONEY.

BY CONTRAST, LOU TON COUNTY, BACK IN NOVEMBER, WHEN THE COUNTY EXECUTIVE ANNOUNCED THAT THEY WERE WITHIN BUDGET AND ON TIME, THEY HAD ALREADY DELAYED THEIR SECOND PHASE AND PUT IT ON ICE FOR SIX MONTHS, SO I DON'T QUITE UNDERSTAND, BUT I KNOW THAT HE IS NOT WATCHING TV HERE.

I DON'T QUITE UNDERSTAND HIS STATEMENT THAT THEY ARE ON SCHEDULE, BUT IN NOVEMBER THEY APPROVED I THINK IT WAS A $10 MILLION INCREASE IN THE BUDGET.

THEY HAVE A LARGE ACCOUNT, BUT IN VIRGINIA, THE COUNTY FUNDS THE SCHOOL DISTRICT, SO IT'S A JOINT IMPLEMENTATION BETWEEN LOUDON COUNTY, THE NORMAL COUNTY GOVERNMENT, AND LOUDON COUNTY SCHOOLS.

BUT THEY HAVE SPEND A HUGE AMOUNT OF ADDITIONAL MONEY ON THIS VENDOR FOR CHANGE ORDERS ON TOP OF WHAT THEY ORIGINALLY BUDGETED.

BY CONTRAST, WE STARTED WITH OUR BUDGET, WE CARVED A PART OUT, AND AS WE SPEND ANY ADDITIONAL MONEY -- AND WE WERE DISCUSSING A CHANGE ORDER THIS MORNING AND LITERALLY SAID WE CAN BUILD IT IN HOUSE -- I HOPE AST IS NOT WATCHING THIS -- AFTER THEY LEAVE WITH OUR RESOURCES RATHER THAN PAY THEM TO DO IT.

BUT I THINK THERE'S A STARK CONTRAST BETWEEN GOVERNMENTS THAT SAY -- GOVERNMENTS WITH ALWAYS WITHIN BUDGET BECAUSE BY -- YOU HAVE TO HAVE THE BUDGET.

SO THEY AMEND THEIR BUDGET, AND THEN THEY'RE WITHIN BUDGET.

SO ALL OF THESE ERP PROJECTS ARE ALWAYS WITHIN BUDGET BECAUSE YOU ALWAYS HAVE TO AMEND YOUR BUDGET AND PUT MORE MONEY IN TO PAY MORE.

BUT WE HAVEN'T INCREASED OUR BUDGET FOR THIS.

WE ARE ACTUALLY POTENTIALLY GOING TO COME IN UNDER BUDGET DESPITE THE FACT THAT WE ARE TAKING MORE TIME.

AND EVERY DOLLAR THAT I AM SPENDING FOR THOSE CONTRACT EMPLOYEES IS COMING OUT OF THE ORIGINAL BUDGET FOR THIS PROJECT.

WE HAVEN'T ASKED FOR ANY EXTRA MONEY AT THIS POINT.

>>KIMBER WILLIAMS: I DO HAVE TO TELL YOU IT'S VERY REFRESHING TO HAVE YOUR PERSPECTIVE ON THIS BECAUSE THIS IS WHAT MY HUSBAND DOES FOR A LIVING.

I COMPLETELY UNDERSTAND EVERYTHING YOU ARE TALKING ABOUT.

THAT'S WHY I HAD SOME OF THE QUESTIONS I DID.

>>ERIC JOHNSON: I HOPE I HAVEN'T INSULTED HIM.

>>KIMBER WILLIAMS: I TOTALLY UNDERSTAND EVERYTHING YOU ARE SAYING.

FROM MY POINT OF VIEW, IT'S VERY REFRESHING TO HAVE SOMEBODY WHO UNDERSTANDS THAT THIS DOES TAKE PLACE WITH VENDORS, AND WE ARE GOING TO TAKE OUR TIME, ESPECIALLY WHEN YOU ARE DEALING WITH THE COUNTY AND THE COUNTY'S MONEY AND HOW IT'S AFFECTING EVERYBODY IN THE SYSTEM, AND TO BE VERY REALISTIC ABOUT IT AND HOW IT'S TAKING PLACE.

THAT'S SOMETHING I DO WANT TO BE ON TV THAT EVERYBODY NEEDS TO STEP BACK, UNDERSTAND, AND REALLY TAKE A GOOD LOOK AND LISTEN TO WHAT YOU ARE SAYING AND HOW YOU ARE APPROACHING THIS BECAUSE IT IS VERY RETCHING.

EVERYBODY WANTS EVERYTHING TO BE FAST.

THEY WANT IT TO BE WORKING WE ARE EFFECTUALLY.

DOESN'T HAPPEN, EVERYBODY GOES OVER TIME AND WE ARE ALWAYS OVER BUDGET.

EVERY PROJECT EVERYBODY HAS ALWAYS DONE IN THEIR ENTIRE LIFE, TO BE REALISTIC.

IT'S VERY RETCHING TO HEAR WHAT YOU HAVE TO SAY AND HOW YOU GUYS ARE GOING ABOUT THE IMPLEMENTATION AND TAKING YOUR TIME AND REALLY BUDGETING AND UNDERSTANDING WHAT'S TAKING PLACE AND WORKING WITH YOUR EMPLOYEES AND UNDERSTANDING THAT THEY ARE NOT GOING TO GET IT THE VERY FIRST TIME AND THAT THEY ARE GOING TO BE A LITTLE BIT UPSET ABOUT WHAT IS TAKING PLACE.

YOU KNOW, YOU ARE GIVING THEM THE CLASSES.

YOU ARE RIGHT.

IT WOULD HAVE BEEN NICE FOR THE VENDOR AT THE VERY BEGINNING TO SAY YOU KNOW WHAT?

THE SMART THING TO DO WOULD BE TO IMMERSE THEM INTO THIS, THEN THERE'S NOT GOING TO BE THAT FRUSTRATION.

BUT WHATEVER.

VENDORS ARE OUT THERE TO SELL BAA THAT'S WHAT THEIR JOB IS.

IT'S NICE TO HEAR YOU ARE TAKING THE TIME, GETTING YOUR EMPLOYEES UP TO SPEED, AND LOOKING AT THIS BUDGET.

>>ERIC JOHNSON: THEY WILL FEEL BETTER IF THEY ARE STILL HERE WHEN WE GET THROUGH ALL OF THIS.

>>KIMBER WILLIAMS: NOW IT'S JUST A PATIENCE THING.

>>ERIC JOHNSON: UNFORTUNATELY, SOME PEOPLE DECIDE THAT THEY ARE JUST NOT GOING TO STICK THROUGH THE TRANSITION, SO WE HAVE HAD A SMALL NUMBER OF PEOPLE I KNOW HAVE LEFT BECAUSE THEY JUST DON'T WANT TO LEARN A NEW SYSTEM.

THAT'S, UNFORTUNATELY, TYPICAL AS WELL.

>>KIMBER WILLIAMS: SOMETIMES THOSE ARE FOR THE GOOD.

THAT'S WHY YOU HAVE THE CONTRACT EMPLOYEES THAT COME IN.

>>ERIC JOHNSON: I TOLD ONE ON THE DAY HE RI TIRED, YOU KNOW, IF YOU WOULD HANG AROUND TWO MORE YEARS, THIS WOULD BE REALLY NICE.

HE SAID YES, BUT I DON'T WANT TO WAIT TWO YEARS FOR THAT.

>>KIMBER WILLIAMS: I JUST WANT TO LET YOU KNOW I THINK YOU DID A GREAT JOB.

>>ERIC JOHNSON: THANK YOU.

>>BARBARA ADERHOLD: ANY OTHER QUESTIONS?

RON?

>>RONALD GOVIN: MY QUESTION IS A LITTLE DIFFERENT IN THAT WHILE YOU ARE DOING THIS, ARE YOU ABLE TO CHANGE SOME OF THE THINGS BECAUSE OF WHAT THE CONTRACTOR'S BRINGING TO YOU?

HAS IT OPENED YOU NEW AVENUES THAT YOU COULD DO THE JOB WITH THAT YOU HADN'T PLANNED BUT --

>>ERIC JOHNSON: I THINK SOME.

ONE OF THE DIFFERENCES BETWEEN THE CITY AND THE COUNTY IS THE CITY IS USING A STANDARD CONVENTION OF FIGURING OUT THE SYSTEM AND MODIFYING LATER.

I THINK ONE OF THE REASONS OUR EMPLOYEES HAVE SOME FRUSTRATIONS IS WE ARE ACTUALLY -- WHEN WE BOUGHT A TIER ONE SYSTEM, WE KNEW IT WOULD COME WITH FUNCTIONALITY BEYOND WHAT WE ASKED FOR NECESSARILY.

SO IN SOME CASES WE ARE TRYING OUT SOME THINGS WE DIDN'T ASK FOR.

SOME OF THEM WE MAY ABANDON LATER BECAUSE WE'LL DECIDE -- YOU KNOW, IT'S KINDS OF LIKE I BOUGHT A CAR THAT CAME -- YOU KNOW, YOU GET PACKAGES.

I GOT SOME FEATURES ON MY CAR THAT I MAY NEVER USE.

BUT THE JURY IS STILL OUT ON SOME OF THOSE FEATURES.

I THINK WE'RE IMPLEMENTING MORE OF THE FEATURES OF THE SYSTEM THAN TAMPA BECAUSE WE WANT TO TRY TO CHANGE HOW WE DO BUSINESS.

AND IN SOME CASES THOSE ARE THE THINGS THAT ARE BEING CHALLENGING FOR US BECAUSE WE ARE DOING THINGS IN A MANNER THAN WE WERE DOING THEM BEFORE AND THEY ARE MORE COMPLICATED.

SO WE ARE DOING THINGS THAT WE HADN'T PLANNED TO DO.

AND SOME OF THEM ARE THE AREAS WHERE WE WILL HAVE TO CONTINUE TO FINE-TUNE BECAUSE IN SOME CASES WE GOT MORE AGGRESSIVE.

WHEN WE TOLD PEOPLE YOU COULD SET UP A LOT OF COST CENTERS AND HAVE DIFFERENT APPROVAL PATHS, WE WENT WILD.

[LAUGHTER]

AND A FEW MONTHS AGO I HAD THIS -- WE HAVE SOME SUPPORT ORGANIZATION THAT IS HELP WITH THE FINANCIAL SIDE, AND AN EMPLOYEE OF ONE OF THEM SAID, YOU KNOW, WE SET UP 300 COST CENTERS WE'LL NEVER USE BECAUSE IT SOUNDED GOOD.

YOU KNOW?

AND I CAN REMEMBER EARLIER IN MY CAREER WHEN I STARTED HAVING PEOPLE RECORD THEIR TIME A VARIETY OF DIFFERENT WAYS UNTIL I REALIZED YOU COULD HAVE FIVE PEOPLE GO TO A MEETING AND REPORT THEIR TIME THREE DIFFERENT WAYS.

WELL, OKAY, I WAS BEING VERY SOPHISTICATED, I THOUGHT, EXCEPT THE DATA WAS ABSOLUTELY WORTHLESS BECAUSE IF THREE PEOPLE WENT TO THE SAME MEETING AND RECORDED THE VALUE OF THAT MEETING THREE DIFFERENT WAYS, ONE THOUGHT IT WAS TRAINING, ONE THOUGHT IT WAS FOR ONE CLIENT, ONE THOUGHT IT WAS FOR ANOTHER CLIENT, WE ARE HAVING SOME LEARNING CURVES THERE WHERE WE'LL GET A LITTLE BIT AHEAD OF OURSELVES, THEN WE'LL RETRENCH WHEN WE REALIZE THAT, YOU KNOW, WE ARE TRYING TO COLLECT INFORMATION THAT WE DON'T REALLY NEED.

BUT IN OTHER CASES WE'LL PROBABLY GET MORE SOPHISTICATED AS WE REALIZE WE CAN USE SOME FEATURES IN A WAY WE HADN'T ANTICIPATED.

I HOPE I ANSWERED YOUR QUESTION.

>>RONALD GOVIN: YEAH, THAT'S GOOD.

THAT'S GOOD.

>>ERIC JOHNSON: GOOD MORNING.

>>GAYE TOWNSEND: ALWAYS HAPPY TO SEE ME; AREN'T YOU?

I DO SYMPATHIZE WITH YOU IN NEW PROGRAMS.

I MEAN, I HAVE THE NEW LAPTOP AND THE NEW PRINTER, AND I CAN'T FIGURE THEM OUT BECAUSE MY HUSBAND SAYS WHY DON'T YOU READ THE DIRECTIONS?

WELL, I JUST WANT TO GO BEYOND THAT.

I JUST WANT TO PUSH A BUTTON AND LET IT GO.

BUT THE ONE THING I WANTED TO ASK YOU IS -- I KNOW THIS IS COMPLICATED, BUT IF A CITIZEN, IN JUST A SHORT, YOU KNOW, PARAGRAPH, COMES UP TO YOU OR ANYONE AND SAYS, WELL, WHAT IS THIS ERP, HOW DO YOU HANDLE THAT?

WHAT IS YOUR --

>> ELEVATOR SPEECH?

>>ERIC JOHNSON: SOME OF YOU KNOW ME TOO LONG TO KNOW YOU'D NEED A VERY TALL BUILDING FOR ME TO HAVE AN ELEVATOR SPEECH BECAUSE I CAN'T GET IT DOWN TO A SHORT SOUND BITE.

I MEAN, IT'S A COMPREHENSIVE SYSTEM THAT BRINGS TOGETHER A LOT OF SEPARATE FUNCTIONALITY THAT WE HISTORICALLY HAVE USED.

PART OF BUYING A SYSTEM LIKE THIS -- I AM ALREADY GOING TO PROVE IT WOULD HAVE TO BE A TALL BUILDING TO BE AN ELEVATOR SPEECH.

IT'S A FINANCIAL SYSTEM, AN HR SYSTEM, AND IT HAS A LOT OF OTHER MODULES THAT WE HAVEN'T AT THIS POINT BOUGHT OR NECESSARILY CONTEMPLATED.

BUT THE IDEA IS TO BE ABLE TO HAVE MULTIPLE DIFFERENT AREAS OF FUNCTIONALITY SHARE SOME COMMON INFORMATION.

IN ORDER TO HAVE FLOW FROM ONE PERSON TO ANOTHER, ALL THOSE PEOPLE HAD TO BE IN THE SYSTEM.

WE'VE HAD DIFFERENT SYSTEMS IN THE PAST.

THEN YOU HAVE TO TRY TO FIGURE OUT HOW TO TRANSFER INFORMATION.

BUT SOMETIMES YOU HAVE DIFFERENT SYSTEMS THAT HAVE THE SAME INFORMATION ENTERED AT A DIFFERENT POINT IN TIME, AND THEREFORE IN CONFLICT WITH EACH OTHER.

WITH THIS SYSTEM, IF YOU ENTER IT ONCE AND THEY SHARE THAT DATA, THEN YOU OUGHT TO GET THE SAME ANSWER NO MATTER WHICH WAY YOU COME IN TO TRY TO EXTRACT THE INFORMATION.

THAT'S THE VALUE OF AN INTEGRATED SYSTEM.

>>GAYE TOWNSEND: THAT WOULDN'T BE SO HARD.

>>ERIC JOHNSON: I WILL WORK ON A SHORT SPEECH TO THAT.

THE EMAIL TO DEBORAH HAD A LONG VERSION, BUT THE SHORT VERSION IS WE ARE WITHIN BUDGET.

>>GAYE TOWNSEND: YOU KNOW.

YOU HAVE BEEN IN THIS LONG ENOUGH TO KNOW THEY WALK UP AND SAY WHAT IS THIS ERP?

THEY SAY I THINK IT'S THIS, AND THAT SAID THAT, BUT I AM JUST TRYING TO BE HELPFUL IN A CITIZENS PUBLICITY WAY, WHERE IT COULD BE JUST SHORTENED AND SAY THIS IS WHAT IT IS, AND IF YOU WOULD LIKE TO KNOW FURTHER, GO TO SO-AND-SO.

>>ERIC JOHNSON: I WILL WORK ON THAT.

THE CHALLENGE IS WHEN PEOPLE ASK YOU WHAT ERP STANDS FOR AND YOU SAY ENTERPRISE RESOURCE PLANNING, THEY STILL SCRATCH THEIR HEAD, BECAUSE ENTERPRISE IS ORGANIZATION-WIDE, WHICH FOR A MULTINATIONAL CORPORATION WOULD BE THE ENTIRE CORPORATION.

RESOURCE PLANNING WAS INTENDED TO CONVEY THAT IT'S PEOPLE AS WELL AS DOLLARS.

AND IT CAN BE MATERIALS AS WELL.

>>GAYE TOWNSEND: IF YOU GIVE SOMETHING LIKE THIS TO THEM -- THE MORE YOU GIVE THEM THE MORE THEY ARE GOING TO ASK AND THE MORE CONFUSED THEY ARE GOING TO BE.

I WAS JUST TRYING TO HELP SO IF, FOR INSTANCE, A CIVIC ASSOCIATION WANTS YOU TO SPEAK TO THEM, WELL, THAT'S A REAL TREAT.

SO I WOULD THINK IT WOULD BE BETTER FOR YOU TO DO THAT.

>>ERIC JOHNSON: I FEEL THE NEED BEFORE YOU RELEASE ME TO JUST MAKE ONE DISCLOSURE BECAUSE THERE'S PROBABLY A LOT OF PEOPLE IN THE BUILDING THAT WILL SAY THAT I'M PAINTING MUCH TOO ROSY A PICTURE ABOUT THIS.

I UNDERSTAND THERE IS IT -- YOU WOULD FIND, IF YOU STOP PEOPLE IN THE HALL OR THE ELEVATOR, YOU WILL FIND A LOT OF PEOPLE FRUSTRATED WITH THIS SYSTEM, AND WHAT I THINK MY ROLE IS IS TO LOOK BEYOND THE CURRENT FRUSTRATION AND KNOW THAT, A, IT'S STANDARD FOR THIS TYPE OF AN IMPLEMENTATION, AND I FEEL BAD FOR THE PEOPLE THAT ARE STRUGGLING WITH IT.

BUT I KNOW THAT IT GETS BETTER AND, UNFORTUNATELY, IT TAKES A LITTLE WHILE TO GET BETTER, BUT I KNOW THAT IT WILL.

I THINK THAT'S PART OF MY ROLE IS TO UNDERSTAND THAT WE JUST DON'T TURN THE SYSTEM OFF BECAUSE PEOPLE GOT FRUSTRATED OR BECAUSE SOME PROCESSES MAY TAKE THREE TIMES AS LONG AS THEY USED TO TAKE.

IT WILL GET BETTER.

WE WILL LEARN HOW TO USE THE SYSTEM BETTER.

WE MAY USE MORE CAPABILITIES OF THE SYSTEM.

WE MAY TURN OFF SOME CAPABILITIES WE DON'T USE.

BUT FOR FULL DISCLOSURE, THERE ARE A LOT OF FRUSTRATED PEOPLE IN THIS BUILDING AND SCATTERED THROUGHOUT DOWNTOWN.

YOU CAN GET THE SAME THING FROM THE CITY OF TAMPA WELL BECAUSE THEY ARE GOING THROUGH THE SAME PROCESS.

>>KAY DOUGHTY: I WILL ECHO THAT BECAUSE WE JUST WENT THROUGH SOMETHING RECENTLY WHERE WE WERE CHANGING THE WAY OUR BILLING AND HR BECAUSE THEY WERE USING TWO DIFFERENT SYSTEMS, AND THEY WENT, QUOTE, TO ONE SYSTEM, AND OUR WOMAN THAT, YOU KNOW, ALWAYS SENDS THE NOTICES TELLING YOU TO FIX YOUR TIME CARD HAD TO RE-ENTER EVERY ONE IN OUR SYSTEM, WHICH IS ALMOST 500 EMPLOYEES, AND ALL OF THEIR DATA INTO THE NEW SYSTEM, AND THEN IT DIDN'T WORK FOR THE WEEK WE WERE SUPPOSED TO START IT, AND SHE HAD TO TAKE ALL THAT INFORMATION AND PUT IT BACK INTO THE OLD SYSTEM SO PEOPLE COULD GET PAID.

AND SHE IS LITERALLY THE MOST WONDERFUL PERSON IN THE WORLD.

I MEAN, YOU KNOW, BECAUSE I DON'T KNOW -- I DO PTO EVERY WEEK, SO EVERY TIME I GO INTO IT, I CAN'T REMEMBER HOW I INDICATE THAT IT'S PTO RATHER THAN MY REGULAR DAY, AND I ALWAYS MAKE A MISTAKE.

AND I CALL HER AND GO DEBBIE, HELP ME.

AND SHE -- YOU KNOW, I MEAN, ON THE PHONE, LIKE HEY, DON'T WORRY ABOUT IT.

JUST TELL ME WHAT YOU NEED.

I'LL FIX IT FOR YOU.

AND SHE DOES THAT FOR ALMOST 500 EMPLOYEES.

IT'S NOT JUST KAY.

AND YOU KNOW, SHE WAS READY TO QUIT.

THAT WEEK.

I MEAN, SHE WAS SO FRUSTRATED.

>>ERIC JOHNSON: THE BIGGEST THING IS WHEN WE TURN ON THE TIME & ATTENDANCE SYSTEM, WHICH IS STATE OF THE ART.

IT'S CHRONOS, IT'S SOMETHING ADDED ON TO THE FRONT END OF THIS ORACLE SYSTEM.

IT'S A VERY SOPHISTICATED SYSTEM.

WE ARE GOING TO TRY TO PHASE IT IN SO WE DON'T HAVE A BUNCH OF EMPLOYEES -- WE'VE HAD HOURLY EMPLOYEES WHO FOR YEARS THE SECOND WEEK OF THE PAY PERIOD GO BACK AND TELL US HOW MANY HOURS THEY WORKED LAST WEEK WHEN THEY WERE ALREADY IN AN OVERTIME MODE POTENTIALLY.

SO THAT TIME AND ATTENDANCE SYSTEM IS GOING TO GIVE US INCREDIBLE MANAGEMENT INFORMATION.

IT WILL BE HELPFUL IN DEALING WITH SOME EMPLOYEE ISSUES.

IT WILL BE A WAY TO ENSURE IF SOMEONE DOES WORK OVERTIME THAT THEY GET PAID FOR IT BECAUSE WE'LL BE TRACKING THEIR ACTUAL TIME.

THEY WILL CLOCK IN AND CLOCK OUT.

>>KAY DOUGHTY: AND THAT IT WAS APPROVED.

>>ERIC JOHNSON: AND WE WILL APPROVE IT AND DEAL WITH ISSUES.

BUT YOU KNOW, THAT WILL BE A REAL TEST BECAUSE THAT'S WHERE, YOU KNOW, WE HIT SOMEONE'S PAYCHECK IF SOMETHING GOES WRONG OR IF THEY DON'T UNDERSTAND WHAT IT MEANS TO CLOCK IN LATE AND IT ROUNDS TO THE NEXT QUARTER HOUR AND THEY JUST LOT A QUARTER HOUR OF PAY.

SO THAT'S THE CHALLENGE AHEAD BECAUSE IT TOUCHES EVERY EMPLOYEE VERY PERSONALLY.

BUT IT ALSO GIVES US GREAT CAPABILITIES.

I WAS MAKING A PRESENTATION AT A CONFERENCE SEVERAL YEARS AGO.

THERE WAS SOMEONE FROM THE CITY AND COUNTY OF DENVER.

THEY ARE TALKING ABOUT THEIR ROLLING OUT OF THAT SYSTEM.

BY THE END OF THE SESSION WE WERE SPEAKING AT, I KNEW TWO THINGS, THAT I WANTED THAT SYSTEM AND SHE WAS GOING TO BE WORKING FOR THAT VENDOR VERY SHORTLY THEREAFTER, AND I WAS RIGHT ON BOTH COUNTS.

WE WILL BE IMPLEMENTING THE SYSTEM, AND SHE WORKS FOR THAT VENDOR.

I MAY HAVE OVERSTAYED MY WELCOME.

THANK YOU FOR THE TIME.

THANK YOU FOR YOUR INTEREST.

>>BARBARA ADERHOLD: NOT A BIT.

THANK YOU SO MUCH.

>>ERIC JOHNSON: IN A COUPLE YEARS, I HOPE TO BE ABLE TO TELL YOU JUST HOW WONDERFUL THE SYSTEM IS AND THAT PEOPLE STOP ME ON THE ELEVATOR TO TELL ME HOW WONDERFUL IT IS, BUT WE ARE NOT QUITE THERE.

>>BARBARA ADERHOLD: MAYBE ABOUT THE SAME TIME GAYE GETS TO KNOW HOW TO USE HER COMPUTER AND ME MY SMARTPHONE.

>>ERIC JOHNSON: GAYE WILL HAVE THE NEXT PRINTER BY THEN, PROBABLY.

>> [SPEAKER OFF MIC]

>>ERIC JOHNSON: THANK YOU FOR YOUR TIME AND YOUR INTEREST.

>>BARBARA ADERHOLD: THANKS SO MUCH.

THANK YOU.

OKAY.

NEXT UP WE HAVE DISCUSSION OF THE JOINT BOCC-CAC MEETING, WHICH IS GOING TO OCCUR ON MAY 22 AT 10:00.

ANYBODY HAVE ANY SUGGESTIONS, COMMENTS THAT THEY WOULD LIKE TO DISCUSS?

HEARING NONE.

[LAUGHTER]

WELL, ONE OF THE THINGS THAT I WAS TOYING AROUND ABOUT KNOWING WE WERE GOING TO HAVE THIS DISCUSSION IS AN UPDATE ON THE NONPROFITS BECAUSE I THINK THAT WAS SOMETHING YOU BROUGHT UP TO SEE WHERE WE ARE WITH THAT OBVIOUSLY, DIRECTION FROM THE BOCC.

DO WE WANT TO TALK ABOUT LED STREETLIGHTING?

I MEAN, IT'S SOMETHING THAT THIS BOARD HAS TAKEN A LOT OF TIME ON, SO I'M PUTTING IT OUT THERE.

>> YOU ARE TALKING ABOUT TALKING TO THE BOCC.

I THOUGHT YOU WERE TALKING ABOUT RIGHT NOW.

>>KAY DOUGHTY: I THINK, BARBARA, IF THE FORMAT IS THE SAME AS WE'VE HAD IN THE PAST WHERE YOU, AS OUR CHAIR, SORT OF GO OVER WHAT WE'VE DONE FOR THE YEAR.

THIS IS MY OPINION NOW.

SPENCER'S NOT HERE, SO YOU KNOW, MY GUESS IS HE WOULD LIKE TO ADDRESS IT.

BUT I THINK YOU COULD INDICATE WHAT WE HAVE DONE THROUGHOUT THE YEAR AND THAT WE -- I MEAN, I DON'T THINK I'M MISSPEAKING FOR THE COMMITTEE -- THAT WE ARE INTERESTED IN THE COUNTY CONTINUING TO LOOK AT WORKING WITH TECO TOO.

>> RIGHT.

I THINK MORE OF OUR QUESTION WAS TOWARDS BOCC, IS SOMEBODY GOING TO BACK IT UP TO WHERE WE CAN THEN COMMENCE WITH A SUBCOMMITTEE AND GO FORWARD BECAUSE YOU ARE GOING TO NEED ONE OF THOSE COMMISSIONERS TO HELP PUSH THIS THROUGH.

I THINK IT NEEDS TO BE, MY PERSONAL OPINION, TOWARDS THE ENDS OF OUR MEETING, AND IT'S JUST MORE OF A DIRECT QUESTION.

YOU KNOW?

AND I WOULD DEFINITELY FORWARD IT TOWARDS COMMISSIONER MURMAN BECAUSE SHE WAS, YOU KNOW, REALLY BEHINDS SPENCER ON THIS.

AND I WOULD ASK HER, YOU KNOW, IF YOU ARE GOING TO PINPOINT SOMEBODY, AND THEN ALLOW US TO GO FORWARD >>KAY DOUGHTY: YOU COULD DO THE INTRO AND THEN SAY WE HAVE A REQUEST LATER.

>>BARBARA ADERHOLD: UNDERGROUNDING OF UTILITIES.

>> [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: WELL, NONETHELESS, IT WAS ONE OF THE THINGS THAT WE HAD DISCUSSED, AND THERE'S AN ORDINANCE COMING DOWN THE ROAD.

WE DON'T HAVE TO.

I AM JUST PUTTING IT OUT AS SOME OF THE TOPICS THAT WE HAVE GONE OVER.

ALSO, MAPS OF THE COMMUNITIES.

CAPITAL IMPROVEMENTS BY AREA.

AND I WENT BACK TO THE LAST YEAR'S JOINT MEETING, AND IT WAS DISCUSSED THEN.

SO WE CAN ASK THE QUESTION AS TO WHERE ARE WE GOING WITH IT, IS THE COUNTY GOING TO GO FORWARD WITH IT, LIKE THE CITY HAS DONE.

>>KAY DOUGHTY: I MEAN, I THINK THAT -- YES, BECAUSE WE SEE IT WOULD BE HELPFUL TO BE ABLE TO IDENTIFY WHAT'S HAPPENING IN EACH COMMUNITY.

AND THAT THERE WOULD BE A SIMPLE WAY TO PULL UP THAT INFORMATION BECAUSE WE'VE BEEN TOLD IT'S NOT.

>>BARBARA ADERHOLD: BECAUSE THERE ARE DIFFERENT ZONES FOR PARKS AND REC, THERE ARE DIFFERENT ZONES FOR TRANSPORTATION, THERE ARE DIFFERENT ZONES -- I FORGET.

THERE'S SOMETHING ELSEWHERE DIFFERENT MONIES GO INTO THESE POTS AND HAVE TO BE SPENT IN DIFFERENT SECTIONS OF THE COUNTY.

SO MAYBE IF WE CAN EVEN START THERE AND THEN FUNNEL IT DOWN TO INDIVIDUALS.

>>KAY DOUGHTY: IT COULD BE EXPRESSING OUR CONCERN THAT THERE IS NO EASY WAY TO TRACK, AND WE WERE TRYING TO THE STREETLIGHTS TO GET INFORMATION.

>>KIMBER WILLIAMS: I GUESS MY QUESTION IS WHAT IS OUR QUESTION FOR THE BOCC?

I HEAR WHAT EVERYBODY'S TALKING ABOUT, BUT THEY'RE ON THEIR OWN TIME LIMIT, AND I'VE DONE IT A COUPLE OF TIMES WITH THEM, AND THEY ARE IN AND OUT BECAUSE THEY'VE GOT STUFF GOING ON.

I MEAN, I THINK WE NEED TO -- OKAY.

HERE'S OUR QUESTION.

WHAT ARE WE TRYING TO GATHER FROM THEM IN REGARDS TO THAT SO WE KNOW, ACTION, EITHER THEY ARE GOING TO TAKE ON INFORMATION THEY ARE GOING TO GIVE TO US, OR B, WE ARE GOING TO DISCUSS IT AND MOVE ON.

I THINK WE NEED TO TAKEN THIS UP A LOT MORE.

>> I DO TOO.

>>KAY DOUGHTY: IT COULD BE THAT WE INDICATE THAT WE'VE IDENTIFIED THIS AS AN ISSUE AND IS THERE SOMETHING THEY WOULD LIKE US TO DO TO ASSIST THEM.

>>KIMBER WILLIAMS: OR EVEN IF THEY WANT US TO ASSIST THEM.

>>KAY DOUGHTY: IT'S THEIR DECISION.

>>KIMBER WILLIAMS: RIGHT.

>>BARBARA ADERHOLD: THAT'S ON CAPITAL IMPROVEMENTS BY AREA.

>> IF I COULD, MR. KASS REQUESTED THAT PREVIOUSLY.

OUR FOLKS ARE WORKING ON THAT, AND I HAVE INFORMED HIM OF THAT.

THE CHALLENGE IS HOW TO PRESENT THE INFORMATION TO YOU AND IN A WAY THAT'S UNDERSTANDABLE.

HE ASKED BY NEIGHBORHOOD ASSOCIATIONS.

NEIGHBORHOOD ASSOCIATIONS VARY ACCORDING TO THE COUNTY BECAUSE WE'RE SUCH A WIDE AREA.

SOME PLACES ARE SPARSELY POPULATED, SOME PLACES ARE DENSE.

THE CITY OF TAMPA HAS A VERY ORGANIZED WAY OF THEIR NEIGHBORHOOD ASSOCIATIONS BECAUSE OF THAT.

THE COUNTY IS NOT SO MUCH.

SO WE ARE TRYING TO PUT TOGETHER A VIEWER THAT CAN SHOW YOU THOSE CAPITAL IMPROVEMENT PROJECTS BY AREA, BUT ALSO TRY TO PUT INTO CONTEXT THAT IF WE PUT IN A FIRE STATION, IT MAY APPEAR IN ONE PERSON'S NEIGHBORHOOD, BUT THAT BENEFITS ALL.

SO THERE REALLY IS A -- WE HAVE TO BE VERY CAREFUL WHEN WE DO PRODUCE SOMETHING THAT HELPS THE GENERAL PUBLIC UNDERSTAND SIMPLY BECAUSE IT SITS IN ONE PLACE DOESN'T MEAN IT DOESN'T HELP OTHERS ELSEWHERE, AND IT COULD TURN INTO A NEIGHBORHOOD WALKING IN AND SAYING WE DON'T HAVE SOMETHING WITHIN THE THREE-BLOCK RADIUS OF OUR NEIGHBORHOOD ASSOCIATION.

SO WE ARE WORKING ON THAT.

SO THAT'S AN ISSUE THAT WE AT LEAST NEED TO GIVE YOU AN UPDATE ON.

BUT WE ALSO NEED TO HAVE A VERY STRUCTURED CONTACT WHEN WE MAKE THAT PRESENTATION.

>>BARBARA ADERHOLD: ONE OF THE THINGS I HAD SUGGESTED A YEAR AGO WAS TO LOOK AT -- WE HAVE COMMUNITY PLAN BOUNDARIES THROUGHOUT THE COUNTY.

THERE ARE ABOUT 23, COULD BE 24 OF THEM NOW, WHICH ARE MUCH BROADER THAN NEIGHBORHOOD ASSOCIATIONS.

THEY DO HAVE BOUNDARIES.

YOU ARE STILL GOING TO HAVE THE SAME PROBLEM BECAUSE IT COULD BE A FIRE STATION THAT'S RIGHT IN THE MIDDLE OF LUTZ AND KEYSTONE, AS AN EXAMPLE, AND THEY SERVE US BOTH.

BUT IT'S A LITTLE BIT LARGER.

>>BRANDON WAGNER: AND WHAT WE ARE WORKING ON MAY INCLUDE THE ABILITY TO VIEW BY THE COMMUNITY PLANS.

BUT AGAIN, COMPLICATED TO PUT THE VIEWER TOGETHER AND THEN OVERLAY PROJECTS.

ALSO SHOW YOU WHAT EXISTS BAA YOU DON'T WANT JUST ONE SNAPSHOT IN TIME.

YOU NEED A FULL CONTEXT OF WHAT'S IN THE NEIGHBORHOOD NOW, WHICH INCLUDES PARK, STORMWATER, WHICH YOU MAY NOT SEE, WASTE-TO-ENERGY PIPING THAT YOU MAY NOT SEE OR APPRECIATE.

SO THERE'S MULTIPLE LAYERS THAT NEED TO BE DESCRIBED IN SOME PLACES THAT PEOPLE MAY NOT SEE A DIRECT BENEFIT BECAUSE IT'S NOT ON THEIR STREET.

BUT WHAT'S NEARBY DOES HELP THEM.

A WASTEWATER TREATMENT FACILITY BENEFITS AN ENTIRE REGION, BUT IT MAY REST ON A PARTICULAR STREET.

>>BARBARA ADERHOLD: THINK WE NEED ERIC JOHNSON BACK?

ANOTHER ERP?

>>BRANDON WAGNER: WHAT WE'D LIKE TO DO IS IF WE CAN HAVE TIME TO FINISH GETTING THIS TOGETHER AND THEN COME UP WITH A PROCESS FOR HOW THE INFORMATION'S DISSEMINATED SO IT DOESN'T GET TAKEN OUT OF CONTEXT.

BUT WE ARE IN THE PROCESS OF TRYING TO DO THAT.

>>BARBARA ADERHOLD: SO AM I HEARING THAT PERHAPS THIS IS NOT A TOPIC FOR NEXT MONTH?

>>BRANDON WAGNER: YOU CAN BRING IT UP IF YOU WANT TO.

I AM JUST TELLING YOU WHAT WE ARE WORKING ON.

AGAIN, THE IDEA IS SIMPLER TO EXPLAIN THAN THE REALITY.

BUT DO KNOW WE ARE WORKING ON THAT.

>>BARBARA ADERHOLD: OKAY.

>>KAY DOUGHTY: GIVEN WHAT BRANDON JUST SAID, WHY DON'T WE INDICATE THAT WE'VE ASKED FOR THIS INFORMATION.

WE UNDERSTAND THE COMPLEXITY OF SHOWING IT.

AND IS THERE ANYTHING THEY WOULD LIKE US TO DO TO ASSIST IN -- ASSIST THEM IN BOUNDARIES OR EXPLANATIONS OR, YOU KNOW, HOW TO BETTER COMMUNICATE BECAUSE -- THANKS VERY MUCH, BRANDON, BECAUSE THAT WAS REALLY HELPFUL TO ME.

>>GAYE TOWNSEND: BUT I THINK BRANDON HAS ALREADY EXPLAINED THAT THE BOUNDARIES -- I'M THINKING WHAT'S THE DIFFERENT TYPE OF WORDING THAT SAYS IT'S COMING BACK TO US?

I MEAN, WHAT DO WE ACTUALLY WANT TO ASK THE BOCC FOR?

HE IS DOING IT.

>>KIMBER WILLIAMS: I GUESS MY THOUGHT IS FROM WHAT I UNDERSTAND FROM BRANDON, IT KIND OF WAS REMINDING ME OF WHEN THEY DO THE ANIMATION FOR CARTOONS?

YOU SO YOU HAVE THESE FLIP CHARTS.

HERE'S OUR BOUNDARIES, AND HE IS ABLE TO SHOW US, WELL, HERE'S THE FIRE STATION.

IT'S GOING TO DO THIS.

THEY PUT ANOTHER LAYER DOWN.

THIS IS WHAT THIS DOES.

HONESTLY, I THINK WE NEED TO UNDERSTAND WHAT STAFF AND HE ARE TRYING TO ACCOMPLISH AND COMMUNICATE TO US BEFORE WE GO FORWARD TO THE BOCC.

>>GAYE TOWNSEND: THAT'S WHAT I WAS TRYING TO SAY.

>>KIMBER WILLIAMS: BUT WE ARE ABLE TO COMMUNICATE.

FOR ALL WE KNOW, STAFF AND BRANDON ARE COME BACK AND ARE LIKE, OH, WE GOT IT.

THERE'S NOTHING WE CAN DO FOR THE BOCC EXCEPT TO BE ABLE TO GO OUT INTO THE COMMUNITY, UNDERSTAND, AND DISCUSS IT WITH THEM.

>>BARBARA ADERHOLD: THE QUESTION THAT COULD COME BACK TO US IS WHAT ARE YOU GOING TO DO WITH THE INFORMATION ONCE YOU HAVE IT?

>>KIMBER WILLIAMS: BUT I'D LIKE TO HAVE THE INFORMATION.

I'D LIKE TO SEE WHAT STAFF IS DOING SO I CAN ACTUALLY UNDERSTAND IT BETTER BEFORE I GO IN FRONT OF THE BOCC AND THEY ARE LOOKING AT ME GOING KIMBER, YOU HAVE NO IDEA WHAT YOU ARE TALKING ABOUT.

>>BARBARA ADERHOLD: WHICH MEANS WE WON'T SEE IT BEFORE MAY.

>>KIMBER WILLIAMS: BUT THERE ARE SO MANY OTHER PROJECTS TO WORK ON.

I JUST FEEL THERE ARE SO MANY OTHER THINGS, AND AS WE'VE LEARNED FROM THE BOCC, SOMETIMES THEM JUST GIVING US ONE OR TWO PROJECTS, THAT'S ENOUGH FOR A YEAR.

YOU KNOW?

AND I AM STILL TRYING TO FOLLOW UP WITH THE WHOLE NONPROFIT, WHICH I AM THANKFUL THAT YOU ARE GOING TO BE ASKING BECAUSE I WOULD REALLY LIKE TO KNOW.

BUT THAT NOW HAS BEEN A YEAR, ALMOST A YEAR AND A HALF SINCE THAT'S TAKEN PLACE.

SO I AM LIKE, OKAY, I'VE GOT QUESTIONS IN REGARDS TO THINGS THAT HAVE ALREADY BEEN COMPLETED.

WHERE EXACTLY ARE THEY?

VERSUS STARTING SOMETHING GOING AND WHEN WE HAVEN'T RECEIVED A WHOLE BUNCH OF INFORMATION FROM STAFF YET.

THAT'S JUST ME.

I'M JUST ONE.

>>GAYE TOWNSEND: I'M TWO.

>>KIMBER WILLIAMS: OKAY.

TWO.

>>GAYE TOWNSEND: YOU WERE MORE ELEGANT ABOUT IT, BUT YOU GOT WHAT MY POINT WAS ACROSS.

>>BARBARA ADERHOLD: OKAY.

SO ... >>KIMBER WILLIAMS: BACK TO THE LIST.

>>BARBARA ADERHOLD: WELL, YOU KNOW, I DO LOVE MY LISTS.

SO WHAT WE'LL DO IS I'LL -- WE'LL GO BACK TO WHAT WE HAVE DONE.

WE'LL START WITH THE NONPROFITS BECAUSE THAT WAS, MY OPINION, QUITE AN ACCOMPLISHMENT.

WE CAN TALK ABOUT THAT AND SEE WHERE IT IS.

COME BACK AND LOOK AT THE ITEMS THAT WE HAVE DONE THIS YEAR, WHICH THE BUSINESS PLAN, WHICH I KNOW, WENDELL, YOU ARE GOING TO SPEAK TO IN A MOMENT.

>>KIMBER WILLIAMS: I AM SO EXCITED.

>>BARBARA ADERHOLD: WE ARE GOING TO COMMENT THAT WE HAVE TALKED ABOUT THE LED STREETLIGHTING, AND WE WILL COME BACK TO THAT AT THE END OF THE PROGRAM IN MAY.

WE CAN ALSO TELL THEM THAT WE ARE LOOKING AT CAPITAL IMPROVEMENTS BY AREA.

PERHAPS IF THIS IS SOMETHING THAT WE WILL LOOK AT GOING FORWARD, IF IT'S SOMETHING THEY SEE THAT THEY WANT US TO LOOK AT, AND THEN WHAT ARE ITEMS THAT THEY THINK WE SHOULD -- THEY WOULD LIKE OUR HELP ON?

>>GAYE TOWNSEND: THAT SOUNDS GOOD.

>>BARBARA ADERHOLD: AND THAT WILL BE AN HOUR.

>>KAY DOUGHTY: THE SHORTER WE MAKE WHAT WE'VE DONE, THE MORE TIME WE HAVE TO HEAR AND INTERACT WITH THEM.

>>KIMBER WILLIAMS: EXACTLY, WHICH IS A REALLY GOOD IDEA.

>>KAY DOUGHTY: I AM SURE, FOR THOSE OF YOU WHO HAVE PARTICIPATED BEFORE, CAN BE AS FRUSTRATED AS I WHEN THE BOARD STARTS OUT BY MAKING SPEECHES, AND THEN, YOU KNOW, WE DO OUR --

>>BARBARA ADERHOLD: I AM GOING TO LIMIT THEM TO THREE MINUTES.

>>KIMBER WILLIAMS: CAN I BE THE TIMER?

>>KAY DOUGHTY: RIGHT.

WE DO OUR THING, THEN WE HAVE SEVEN MINUTES AND THEY'RE LEAVING.

>>KIMBER WILLIAMS: TO ME IT'S VERY ANNOYING.

THAT'S WHY I AM SAYING WE NEED TO BE VERY TIGHT.

I HAVE WATCHED COMMISSIONERS COME IN, SHAKE HANDS, TURN AROUND AND WALK BACK OUT.

I AM LIKE SERIOUSLY?

>>BARBARA ADERHOLD: IT'S ONE HOUR.

WE HAVE TO PACK IT FULL.

>>KIMBER WILLIAMS: YOU'VE GOT TO KEEP THEIR INTEREST OF, OKAY, THIS IS WHAT YOU'RE DOING.

I KNOW.

I'M SORRY.

THAT'S WHY GIVE ME THE TIMER.

I WILL BE MORE THAN HAPPY TO PRESS THAT BUTTON.

>>GAYE TOWNSEND: WHAT KAY WAS SAYING, IN THE PAST THERE WAS ATTACHMENT ON ACCOMPLISHMENTS THAT WE HAD DONE THAT YEAR.

WE WERE ASKED OR WE WEREN'T.

THAT HELPED BECAUSE IT'S RIGHT THERE ON PAPER.

>>KIMBER WILLIAMS: IN FRONT OF EVERYBODY.

>>GAYE TOWNSEND: SO IF YOU WANT TO ADD THAT.

AND WE EVEN PUT WHERE WE WENT ON TRIPS AND --

>>BARBARA ADERHOLD: YES, I DID SEE THAT IN THE BACKUP.

>>GAYE TOWNSEND: OKAY.

SO THAT WOULD BE A GOOD WAY TO HANDLE IT.

>>KIMBER WILLIAMS: THERE SHOULD BE SOMETHING IN OUR NOTES BECAUSE JAY DID THE SAME THING LAST YEAR TO WHERE IT WAS VERY BULLET POINT, WHICH HELPED.

>>BRANDON WAGNER: WE WILL PULL THAT SAME LIST TOGETHER FOR YOU ALL.

THAT WAY IT'S FOR INFORMATIONAL PURPOSES AND YOU CAN SPEND YOUR TIME ON THE MEATIER ISSUES.

>>BARBARA ADERHOLD: OKAY.

SO EVERYBODY'S GOOD?

ANY OTHER COMMENTS?

IF YOU DO, EMAIL.

>>GAYE TOWNSEND: WE ARE JUST SUCH A HAPPY GROUP TODAY.

>>BARBARA ADERHOLD: YES, WE.

>>KIMBER WILLIAMS: WE ARE ALWAYS A HAPPY GROUP.

>>BARBARA ADERHOLD: MOVING ALONG.

BUSINESS PLANS SUBCOMMITTEE REPORT.

>>KIMBER WILLIAMS: I THINK YOU SHOULD GO IN THE FRONT.

WE WANT TO WAVE AT YOU.

>>GAYE TOWNSEND: MAKE FACES AT YOU.

>>KIMBER WILLIAMS: ESPECIALLY WE KNOW WHEN THE CAMERA IS NOT ON US SO WE CAN MAKE FUNNY FACES.

>>WENDELL DUGGINS: ALL RIGHTY.

THIS IS ALMOST THE COMMITTEE HERE.

>>GAYE TOWNSEND: WILL YOU PLEASE INTRODUCE YOURSELF, NAME AND ADDRESS.

>>BARBARA ADERHOLD: FOR THE RECORD, PLEASE, SIR.

>>WENDELL DUGGINS: FOR THE RECORD, WENDELL DUGGINS HERE TO SPEAK ON BUSINESS PLAN REVIEWS AS A PART OF THE SUBCOMMITTEE FOR CITIZENS ADVISORY COMMITTEE HERE.

ALL RIGHTY.

WHAT I WANT TO DO TODAY IS KIND OF WALK THROUGH THE PROCESS WE USE IN TERMS OF ADDRESSING REVIEWING THE BUSINESS PLANS.

AND THE FIRST CHART IS JUST THE COMMITTEE.

AND IF I GET THIS CORRECTLY, IT'S GOING TO -- OKAY.

SECOND CHART JUST SPEAKS TO THE COMMITTEE MEMBERS AND THE PERSON FROM THE COUNTY THAT WAS SPEARHEADING THE BUSINESS PLAN REVIEWS.

NEXT CHART TALKS ABOUT WHAT WE ARE TRYING TO DO.

THE DEPARTMENTS WITHIN THE COUNTY DEVELOP BUSINESS PLANS.

THEIR FIRST TIME IN DOING SO.

THE TASK FOR THIS COMMITTEE WAS TO REVIEW THE BUSINESS PLANS FOR COMPLETENESS, EASE OF UNDERSTANDING, WITH A FOCUS ON CUSTOMER SERVICE.

WE ARE NOT EXPERTS IN TERMS OF BUSINESS PLANS, BUT WE WANTED TO GIVE THE VIEWS IN TERMS OF WHAT THE CUSTOMERS' VIEW MIGHT BE IF THEY WERE READING THE BUSINESS PLANS.

REQUIREMENTS.

THE REQUIREMENTS WERE STATED IN A LETTER FROM TOM FESLER BACK IN DECEMBER.

IT WAS WELL DOCUMENTED IN TERMS OF WHAT HE WAS LOOKING FOR WITHIN THE BUSINESS PLANS.

AND WE WANTED TO MAKE SURE, AS WE REVIEWED THOSE, THOSE ITEMS WERE BEING ADDRESSED.

AGAIN, IT WASN'T THE FACT IN TERMS OF THE LEVEL OF DETAILS, BUT MAKING SURE THAT THEY WERE AT LEAST HITTING THE POINTS HE WANTED THEM TO ADDRESS IN THE BUSINESS PLANS.

THE LAST THING IS WE DID DO OUR INITIAL REVIEW.

WE HAD FOUR BUSINESS PLANS WHICH WE'LL TALK ABOUT INITIALLY.

NOW WE NEED TO GO BACK WITH THE RESULTS THAT WE DISCOVERED AND ASK FOR OUR NEXT STEP IN TERMS OF WHERE DO WE GO FROM HERE.

THERE'S SOME UNDERSTANDING THAT BUSINESS PLANS ARE BEING REDONE BECAUSE A YEAR HAS PASSED, WHICH WOULD INDICATE, YOU KNOW, WE WOULD LIKE TO SEE WHAT THE NEW STRUCTURE OF THE BUSINESS PLANS MIGHT BE IN COMPARISON WITH THE OLD ONES.

AND THAT WE JUST TALKED ABOUT THE ERP, WHICH A LOT OF THE WORKFLOW FROM THOSE SYSTEMS BEING IMPLEMENTED WILL FLOW BACK INTO THE DEPARTMENTS AND HOW DOES ALL THIS TIE TOGETHER.

HOPEFULLY WE CAN GET THAT UNDERSTANDING WHEN WE MEET WITH MIKE AND DO THE NEXT LEVEL OF REVIEWS.

NEXT CHART.

THIS CHART SAYS A LOT.

OKAY?

WE HAVE FOUR DEPARTMENTS' BUSINESS PLANS THAT WE REVIEWED.

THE HILLSBOROUGH COUNTY FAMILY AND AGING SERVICE DEPARTMENT, CENTER OF DEVELOPMENT SERVICE DEPARTMENT, AFFORDABLE HOUSING DEVELOPMENT, AND THE DEVELOPMENT SERVICE DEPARTMENT.

SO THESE WERE THE INITIAL BUSINESS PLANS THAT WERE PRESENTED TO US.

THE ITEMS GOING ACROSS TOP REFLECTS THE REQUIREMENTS THAT WERE SPELLED OUT IN TOM'S LETTER.

HE WAS LOOKING FOR A TABLE OF CONTENTS, THE EXECUTIVE SUMMARY, THEY WANTED THE BUSINESS PLAN TO TALK ABOUT CUSTOMERS, THEY WANTED THE BUSINESS PLANS TO TALK ABOUT THE DEVELOPMENT, OVERVIEW WITHIN THE DEPARTMENT, THE FINANCIAL DATA ASSOCIATED WITH THE DEPARTMENT, THE ORGANIZATION CHART FOR THE DEPARTMENT OR THE FUNCTION THAT THEY WERE IN, SOUTH SOURCE -- OUTCOME MEASUREMENTS, THE MEASUREMENTS THAT THE DEPARTMENTS WERE LOOKING AT IN TERMS OF IMPROVEMENT, STRATEGY ALIGNMENT, OPERATION ENVIRONMENT, AND KEY INITIATIVES.

AND THE LAST ITEM WITHIN THE REQUIREMENT WAS THE FUTURE.

SO AS YOU CAN SEE THERE, THERE IS A LOT OF INFORMATION THAT WE WERE TRYING TO CONVEY WITHIN THESE BUSINESS PLANS.

THE GROUP, WHAT WE DID INITIALLY WAS TO TAKE EACH OF THE PLANS, GO BACK AND REVIEW THEM, DEVELOP OUR COMMENTS, AND WE HAD MANY DISCUSSIONS ABOUT THE COMMENTS.

SO WHAT I TRIED TO DO AS A GROUP WAS TAKE ALL THE COMMENTS, CREATE THIS MATRIX HERE, AND TRY TO DETERMINE FROM EACH BUSINESS PLAN WHAT WAS BEING ADDRESSED AND WHAT WAS NOT BEING ADDRESSED TO SEE IF THERE WERE SOME DIRECTION OR SOME AREAS THAT MAYBE NEEDED TO BE FOCUSED ON WHEN WE TALKED WITH MIKE IN TERMS OF THESE ARE SOME INSTRUCTIONS THAT YOU MAY WANT TO GIVE BACK TO THE GROUP AS YOU LOOK AT DEVELOPING FUTURE DEVELOPMENT PLANS.

SO AS YOU CAN SEE HERE, THERE WAS ONE GROUP THAT BASICALLY TOOK THE LETTER TO THE T IN TERMS OF ADDRESSING ALL REQUIREMENTS ASSOCIATED WITH DEVELOPING THEIR BUSINESS PLAN.

AS YOU GO THROUGH THE LIST, THERE ARE SOME AREAS LIKE THE FINANCIAL DATA WAS MISSING IN A LOT OF THE BUSINESS PLANS.

THE SUMMARY -- EXECUTIVE SUMMARY AND THE TABLE OF CONTENTS WAS MISSING IN THE DEVELOPMENT PLANS.

I FOUND THAT TO BE VERY HELPFUL BECAUSE IT KIND OF GAVE YOU AN INSIGHT IN TERMS OF WHAT THE BUSINESS PLAN WAS GOING TO TALK ABOUT.

SO WE WILL GET TO SOME OF THE RESULTS IN TERMS OF FEEDBACK TO THE COUNTY ADMINISTRATOR.

BUT YOU CAN TAKE A LOOK HERE REAL QUICKLY AS WE GO FORWARD LOOKING AT BUSINESS PLANS IN THE FUTURE, WE CAN LIST THE BUSINESS PLANS, WE KNOW WHAT THE REQUIREMENTS ARE.

WE CAN KIND OF SKIM IT REAL QUICK THEN GO BACK AND READ IT IN DETAIL TO MAKE SURE THAT THE LINKAGE FROM THE BUSINESS PLANS AND THE RESULTS MAKE SENSE.

OKAY?

ANY QUESTIONS IN TERMS OF THIS CHART?

>>GAYE TOWNSEND: YOU DID A WONDERFUL JOB.

>>WENDELL DUGGINS: I TELL YOU, WHEN YOU HAVE A LOT OF DATA COMING AT YOU, YOU REALLY WANT TO SIMPLIFY IT.

>>GAYE TOWNSEND: WELL, IS THIS SOMETHING YOU ARE GOING TO BRING TO THE BOARD, SOMETHING YOU'VE STARTED OR --

>>BARBARA ADERHOLD: WELL, IT'S GOING TO THE COUNTY ADMINISTRATOR.

AND WE CAN BRING THIS UP AT OUR JOINT MEETING.

>>KAY DOUGHTY: I THINK WE NEED TO LET THEM KNOW THAT WE'VE DONE IT.

>>BARBARA ADERHOLD: THIS WOULD BE AN ACCOMPLISHMENT.

>>GAYE TOWNSEND: THEY MIGHT SEE SOMETHING IN IT THAT THEY WOULD LIKE YOU TO GO FURTHER WITH IT.

>>WENDELL DUGGINS: AS LONG AS WE TALK WITH MIKE BEFORE WE GO BEFORE THE BOARD SO THAT HE UNDERSTANDS WHAT WE'VE SEEN IN THE DOCUMENT BECAUSE IT REFLECTS HIS ORGANIZATION, AND HE DEFINITELY OUGHT TO UNDERSTAND.

OKAY?

SO WHAT WE DID, THE MATRIX KIND OF TALKS ABOUT ALL THE --

>>KIMBER WILLIAMS: I AM SORRY.

I HAVE A QUESTION.

>>WENDELL DUGGINS: I AM SORRY.

>>KIMBER WILLIAMS: SORRY.

COULD YOU JUST REEDUCATE ME REAL QUICK LIKE?

MR. MERRILL WANTED US TO HAVE THEM DO THE BUSINESS PLAN SO THAT -- WHO IS GOING TO BE READING THE BUSINESS PLAN?

I MEAN, IS IT FOR THE PUBLIC'S --

>>WENDELL DUGGINS: WELL, THE BUSINESS PLANS SUPPOSEDLY ARE GOING TO BE AVAILABLE FOR THE PUBLIC, I WOULD ASSUME.

IF YOU GO OUT ON THE WEBSITE, IT'S INTERESTING BECAUSE A LOT OF THE INFORMATION THAT'S IN THE BUSINESS PLAN IS ON THE COUNTY WEBSITE IN A CONDENSED VERSION.

SO THEY KIND OF TOOK THOSE HIGHLIGHTS AND EXPANDED ON THOSE IN TERMS OF THE BUSINESS PLAN.

BUT THE BUSINESS PLAN ALSO IS SUPPOSED TO TIE BACK TO THE BUDGET PROCESS, SUPPOSED TO TIE BACK TO FUNDING, IS SUPPOSED TO TIE BACK TO MEASUREMENTS IN TERMS OF WHAT ARE THE DEPARTMENTS DOING TO IMPROVE CUSTOMER SERVICES WITHIN THEIR ORGANIZATION.

SO WHAT HE'S ASKED US TO DO IS REVIEW IT FROM A CUSTOMER PERSPECTIVE AND TO GIVE FEEDBACK.

>>BARBARA ADERHOLD: THE OTHER POINT IS ANYBODY CAN PICK UP THE BUSINESS PLAN, ANYONE, AND SEE WHAT THAT DEPARTMENT IS DOING IN ABOUT 15 MINUTES.

>>KIMBER WILLIAMS: OKAY.

SO LIKE I COULD PICK UP LIKE THE FAMILY SERVICES AND BE ABLE TO UNDERSTAND IT IMMEDIATELY?

BUT I MEAN, IT LOOKS LIKE -- I THINK IT'S OUTSTANDING, THE REQUIREMENTS MR. FESLER HAD THEM DO, BUT THERE'S A LOT OF INFORMATION THERE TOO.

>>BARBARA ADERHOLD: OH, YEAH.

>>KIMBER WILLIAMS: HAS ANYBODY GONE THROUGH AND DONE LIKE THE MYSTERY SHOPPER TO ACTUALLY SEE IF EVEN THOUGH THEY FULFILLED ALL THESE REQUIREMENTS, I MEAN, KIND OF PRETEND -- YOU KNOW, READ THROUGH IT?

DID ANYBODY ACTUALLY GO THROUGH TO SEE IF THEY ARE MEETING SOME OF THESE REQUIREMENTS?

>>BARBARA ADERHOLD: THAT'S WHAT THIS CHART IS.

>>KIMBER WILLIAMS: SO THEY DID DO IT?

>>WENDELL DUGGINS: I DON'T KNOW THAT THEY HAVE.

I AM ASSUMING IF I WAS A DIRECTOR, I WOULD WANT TO REVIEW THE BUSINESS PLANS WITHIN MY ORGANIZATION.

BUT I THINK WHAT THEY ARE ASKING US TO DO IS TO TAKE A LOOK AT IT AND GIVE FEEDBACK.

>>KIMBER WILLIAMS: I DIDN'T KNOW IF ANYBODY FROM US, THE CAC, YOUR GROUP, IF ANYBODY WENT OUT AND DID THE LITTLE MYSTERY SHOPPER AND FULFILLING WHAT MR. MERRILL IS WANTING US TO DO.

I COULD WALK IN.

THEY HAVE NO IDEA WHO I AM.

MAYBE NOT AFTER TODAY BECAUSE MY NAME HAS BEEN UP THERE 15 TIMES.

BUT YOU KNOW.

>>BARBARA ADERHOLD: I DIDN'T READ THAT AS BEING THE OBJECTIVE.

IT WAS TO READ PLANS AND SEE IF EACH ONE HAD COMMONALITY FOR WHAT WAS BEING ASKED.

AND DID WE UNDERSTAND THAT'S HOW I TOOK IT.

>>WENDELL DUGGINS: I WAS THE LAY GAY ON THE TEAM, SO I WAS DEFINITELY LOOKING --

>>KIMBER WILLIAMS: THE INITIAL IS ANYBODY CAN PICK IT UP, READ IT, UNDERSTAND IT IN 15 OR 20 MINUTES AND --

>> YOU COULD HAVE FIVE MORE MINUTES.

>>KIMBER WILLIAMS: THANK YOU.

THERE ARE A LOT OF REQUIREMENTS HERE.

>>WENDELL DUGGINS: IN TERMS OF LOOKING AT THE DOCUMENT AS A WHOLE AND GETTING FEEDBACK FROM THE TEAM IN TERMS OF SOME OF THE COMMENTS, I KIND OF PUT THEM AS GENERAL COMMENTS ABOUT THE DOCUMENTS.

YOU CAN READ THROUGH THIS.

THE GRAMMAR AND PUNCTUATION, SPELLING.

IF YOU ARE GOING TO PUBLISH SOMETHING, YOU JUST NEED TO MAKE SURE THAT IT'S CORRECT.

WE DID SEE A LOT OF THOSE ERRORS IN THE DOCUMENTS BECAUSE ALL THE DOCUMENTS WERE DIFFERENT IN THAT THEY WERE COMING FROM DIFFERENT AREAS.

MINIMIZE THE USE OF ACRONYMS.

AND IF YOU ARE GOING TO USE ACRONYMS, GIVE US A GLOSSARY SO THAT PEOPLE UNDERSTAND WHAT THEY ARE.

OKAY?

INCLUDING PAGE NUMBERS AND TITLES WHERE NEEDED.

AND YOU KNOW, LIKE I SAY, SOME DOCUMENTS WERE WELL THOUGHT OUT.

SOME WERE A LOT OF INFORMATION BUT IT WAS JUST HARD TO READ.

OKAY?

AGAIN, THE TABLE OF CONTENTS AND EXECUTIVE SUMMARY, AS YOU SAW, THERE WAS ONLY ONE DOCUMENT THAT HAD THAT.

I TELL YOU, THAT REALLY SETS THE STAGE FOR THE DOCUMENT IF YOU ARE GOING TO REVIEW IT AND IF YOU ARE TRYING TO GET A HIGH-LEVEL REAL QUICK AS TO WHETHER YOU WANT TO CONTINUE OR NOT, IT WOULD BE WORTH THE EFFORT TO PUT THOSE TWO ITEMS ON EACH BUSINESS PLAN AS YOU PUT IT OUT FOR REVIEW.

LIKE FINANCIAL DATA, LIMITED UNDERSTANDING AND LINKAGE BACK.

IT WASN'T THERE.

IF YOU ARE GOING TO MAKE SURE ALL THE PIECES FIT, HAVE YOU TO MAKE SURE ALL THE PIECES ARE THERE.

AND THE LAST BULLET HERE IS BRIDGE BETWEEN DEPARTMENT GOALS, INDIVIDUAL PERFORMANCE OBJECTIVES, AND CUSTOMER SERVICE IMPROVEMENTS NOT CLEAR.

WHEN YOU TEND TO THINK OF A BUSINESS PLAN, YOU WANT TO MAKE SURE THERE'S LINKAGE IN TERMS OF YOUR GOALS BECAUSE YOU TYPICALLY USE THIS IN TERMS OF HOW YOU ARE GOING TO EVALUATE YOUR PEOPLE IN TERMS OF PERFORMANCE.

YOU ARE GOING TO LOOK AT PRODUCTIVITY IN TERMS OF THE DEPARTMENT.

ARE THEY MEETING THEIR GOALS?

DO THEY HAVE THE RIGHT GOALS?

ARE YOU ASKING THE QUESTIONS THAT GIVE YOU THE RESULTS YOU WANT IN TERMS OF CUSTOMER SERVICE?

SO THAT LINKAGE, WHEN YOU ARE STARTING TO READ A BUSINESS PLAN, THE A LEAST WE WERE LOOKING FOR IT AND IT WASN'T THERE.

OKAY?

SO THESE WERE SOME OF THE COMMON COMMENTS AS IT RELATES TO THE FOUR DOCUMENTS THAT WE REVIEWED, AND HOPEFULLY, YOU KNOW, WE CAN GET THAT MESSAGE ACROSS, THE NEXT SET OF DOCUMENTS WILL BE BETTER WRITTEN SO IT WILL MAKE IT EASIER TO KIND OF SEE THAT THESE THINGS ARE THERE.

OKAY?

ANY QUESTIONS?

ANYTHING THAT NEEDS TO BE ADDED?

>>BARBARA ADERHOLD: JUST A COMMENT IS THAT I THINK THIS IS THE FIRST TIME THAT ANY DEPARTMENT HAD TO DO BUSINESS PLANS.

THAT WAS A FIRST.

SO SOME PEOPLE -- I DON'T BELIEVE I HAVE EVER WRITTEN A BUSINESS PLAN, SO IF I WERE FACED WITH THAT, IT WOULD BE AN AWESOME, INTIMIDATING TASK.

>>KAY DOUGHTY: I THINK THEY HAVE BEEN DOING BUSINESS PLANS, BUT THEY WEREN'T HELD TO A SPECIFIC FORMAT.

IF I RECALL CORRECTLY, BECAUSE I KNOW ERIC USED TO -- I MEAN, THIS IS WHAT ERIC WANTED WHEN HE WAS THE BUDGET DIRECTOR SO THAT YOU COULD LOOK ACROSS SYSTEMS AND, I MEAN, AND REALLY SEE BUT I MEAN, IT IS DIFFICULT.

AND IT'S ANOTHER CHANGE ON TOP OF ERP.

THERE YOU GO.

[LAUGHTER]

>>WENDELL DUGGINS: LISTENING TO HIS CONVERSATION, YOU CAN SEE THE LINKAGE AND THE TIE BETWEEN ERP, BUSINESS PLANS, MEASUREMENTS, PERFORMANCE, BECAUSE ONCE THAT ALL COMES TOGETHER, THEN YOU CAN REALLY LOOK AT WHETHER YOU ARE USING YOUR RESOURCES EFFICIENTLY, WHETHER YOU ARE SPENDING YOUR MONEY IN THE RIGHT PLACES, YOU KNOW WHAT PROBLEMS YOU WANT TO GO ADDRESS.

I THINK THE BUSINESS PLAN IS RIGHT ON IN TERMS OF WHERE WE NEED TO GET TO, BUT IT'S DEFINITELY GOING TO TAKE SOME TIME TO GET ALL THE PIECES TO FIT.

>>KIMBER WILLIAMS: MY COMPLIMENTS TO THE COMMITTEE.

YOU ARE DOING A GOOD JOB.

>> COMPLIMENTS TO THE CHAIR.

>>WENDELL DUGGINS: LAST CHEER HERE.

LAST CHART IS JUST AN OVERVIEW IN TERMS OF THE DOCUMENTS THEMSELVES.

AS I INDICATED, THE HILLSBOROUGH COUNTY FAMILY AGING SERVICE DOCUMENT WAS OVERALL EASY DOCUMENT TO READ.

YOU COULD FOLLOW IT, YOU KNEW THEIR MEASUREMENTS, YOU KNEW HOW THEY SPENT MONEY, YOU SAW THE IMPROVEMENTS FROM YEAR TO YEAR, SO IT WAS WELL WRITTEN.

CENTER OF DEVELOPMENT SERVICE DEPARTMENT, AGAIN, THE CUSTOMER STATEMENT NOT REALLY CLEARLY DEFINED THERE.

A LOT OF INFORMATION, AND A LOT OF THIS IS JUST ORGANIZATION, THEM GOING BACK, REREADING THE REQUIREMENTS AND MAKING SURE THEY ARE ADDRESSING THE DOCUMENTS.

AFFORDABLE HOUSING.

THAT'S A LOT OF INFORMATION, HARD TO UNDERSTAND.

A LOT OF INFORMATION THAT NEEDS TO BE STRUCTURED DIFFERENTLY.

THE LAST SET OF COMMENTS HERE WAS FOR THE DEVELOPMENT SERVICES DEPARTMENT.

THE CUSTOMERS, THEY SEEM TO BE ADDRESSING UPWARD INSTEAD OF DOWNWARD IN TERMS OF WHO YOUR CUSTOMERS ARE AND WHAT YOU ARE DOING TO MAKE SURE YOU ARE SERVICING THEM.

AGAIN, GOOD INFORMATION.

JUST THE LINKAGE NEEDS TO BE THERE, AND I THINK WHEN YOU START FILLING IN THE PIECES IN TERMS OF THAT MATRIX OF STUFF THAT'S MISSING, IT WILL HELP THE DOCUMENTS QUITE A BIT.

SO THAT WAS IT FOR THE BUSINESS PLAN REVIEW, AND RIGHT NOW WE JUST WANT TO GET SOME INSTRUCTIONS IN TERMS OF WHETHER WE WANT TO REVIEW MORE PLANS OR WE'RE WAITING ON THE NEXT ROUND OF PLANS, AND HOPEFULLY THEY WILL BE ABLE TO TAKE THESE COMMENTS AND SHARE THEM WITH THE DEPARTMENT HEADS SO THAT AS THEY REVIEW THEM, THEY CAN START LOOKING FOR MAKING SURE ALL THE PIECES FIT.

THAT'S IT.

ANY QUESTIONS?

>>BARBARA ADERHOLD: THANK YOU, WENDELL.

>>KIMBER WILLIAMS: YOU GUYS DID A GREAT JOB.

>>GAYE TOWNSEND: IN A SHORT TIME.

YOU REALLY DID.

>>BARBARA ADERHOLD: WE HAD THE PERFECT CHAIRMAN.

OKAY.

SUBCOMMITTEE REPORTS.

NO?

NO ONE?

>>GAYE TOWNSEND: NO, WE ARE NOT MEETING, THE WATER DEPARTMENT.

>> [SPEAKER OFF MIC]

>>KAY DOUGHTY: MY COMMITTEE IS DISSOLVED.

>>BARBARA ADERHOLD: I AM SORRY.

>> [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: WENDELL, AREN'T YOU TAKING THIS TO MR. MERRILL?

>>WENDELL DUGGINS: YES.

[SPEAKER OFF MIC]

>> APRIL 29.

>>WENDELL DUGGINS: [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: I WON'T BE HERE.

I AM SORRY, I WON'T BE IN TOWN.

>> OKAY.

NOT A PROBLEM.

>>BARBARA ADERHOLD: SORRY.

>> [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: HE WILL SEE IT.

THAT WAS OUR PLAN.

THAT WAS OUR BUSINESS PLAN.

[LAUGHTER]

OKAY.

ADVISORY COMMITTEE REPORTS.

>>KAY DOUGHTY: I HAVEN'T BEEN ABLE TO ATTEND MINE.

EVERY TIME THEY ARE SCHEDULED, I HAVE SOMETHING ELSE.

>>BARBARA ADERHOLD: WE'RE TO OTHER BUSINESS.

OKAY.

MA'AM?

>>GAYE TOWNSEND: TWO THINGS.

FIRST OF ALL, I DID WANT YOU ALL TO KNOW I ATTENDED THE POND AND STREAM NIGHT.

>> THAT WAS ON APRIL 11.

>>GAYE TOWNSEND: THE PUBLIC WORKS DEPARTMENT DID A WONDERFUL JOB.

IT WAS VERY ENVIRONMENTAL AND VERY EDUCATIONAL.

SO I WANTED TO COMPLIMENT THEM ON THAT.

AND THE SECOND THING, IF, DOWN THE ROAD, THE PUBLIC WORKS COULD COME IN AND EXPLAIN THE PLACING OF WATER PIPES IN THESE RURAL SERVICE AREAS.

YOU AND I WORKED ON THE PLAN, AND THAT WASN'T PART OF THE PLAN.

AND LUTZ THEY'RE RUNNING WATER LINES.

AND OF COURSE, IT'S OUT OF THE RURAL SERVICE BOUNDARY.

>>BARBARA ADERHOLD: HMM.

>>GAYE TOWNSEND: THEY'RE PUTTING THEM IN RIGHT NOW.

THEY ARE GOING STRAIGHT UP 41 TO LUTZ-LAKE FERN ROAD, ACROSS THERE, AND THEN THEY ARE GOING TO CRYSTAL LAKE MANORS.

THEY SAY IT'S FOR CRYSTAL LAKE MANORS BECAUSE THEY DON'T HAVE A SUFFICIENT WATER SYSTEM, BUT I DON'T BELIEVE THAT.

AND SEEING THAT THERE ARE COMMUNITY PLANS WITH RURAL SERVICE AREAS, THAT WAS ONE OF THE NO-NOS.

I THINK THE COUNTY IS SPENDING $2.4 MILLION TO DO IT.

>>BARBARA ADERHOLD: IS CRYSTAL LAKE MANORS IN THE RURAL SERVICE AREA OR IS IT IN --

>>GAYE TOWNSEND: NO, IT'S NO THE RURAL SERVICE AREA.

AND IF THEY START DOING THAT THERE, IS IT GOING TO SET A PRECEDENCE?

>>BARBARA ADERHOLD: PROBABLY.

PROBABLY.

>>GAYE TOWNSEND: I AM VERY CONCERNED ABOUT THAT.

>>BARBARA ADERHOLD: WE HAVE PUBLIC WORKS SCHEDULED IN JULY, BUT IT'S FOR FLOOD MAPS AND HAZARD MITIGATION.

THAT WOULDN'T BE THE SAME, I THINK.

>>GAYE TOWNSEND: WE NEED TO TACK THAT ON BECAUSE THEY'RE GOING RIGHT ALONG NOW.

THEY'VE ALREADY TORE UP 41 WITH THE WATER LINES.

>>BARBARA ADERHOLD: WELL, IT WILL BE DONE BY JULY.

>>GAYE TOWNSEND: BUT I UNDERSTAND THAT WE CAN'T STOP THAT, BUT MY CONCERN IS HOW MANY PEOPLE ARE GOING TO HOOK ON TO THIS, AND WHAT DOES THAT DO TO OUR RURAL SERVICE AREA?

>>BARBARA ADERHOLD: WELL, WE CAN CERTAINLY SEE IF WE CAN ADD THAT ON TO THAT DAY.

IN JULY.

>>GAYE TOWNSEND: HOW SHOCKED I AM, HERE COMES THE WATER PIPES RIGHT UP 41.

THEY SAY IT'S FOR CRYSTAL LAKE MANORS, WHO HAS THEIR OWN WATER PLAN, BUT THEIR WATER IS NOT SUFFICIENT.

WELL, HOW MANY PEOPLE LIVE IN THE LUTZ AREA THAT HAVE THEIR OWN WELL?

SO IT WAS JUST CERTAIN NODES WHERE THEY WERE RUNNING IT, AND I AM CONCERNED BECAUSE IF THEY DO IT HERE, THEY'LL DO IT IN YOUR AREA, THEY'LL DO IT IN THE OTHER AREAS.

>>BARBARA ADERHOLD: WELL, IT HAD TO HAVE BEEN ON THE BOOKS FOR A WHILE.

I MEAN, TO APPROPRIATE THE MONIES.

I MEAN, THAT'S --

>>GAYE TOWNSEND: WELL, WE CAN FIND OUT.

>>BARBARA ADERHOLD: WE CAN FIND OUT.

>>GAYE TOWNSEND: THAT'S SOMETHING I THOUGHT WE'D ALL BE INTERESTED IN.

>>KIMBER WILLIAMS: I WANTED TO ALSO MAKE A REQUEST THAT YOU AND I SPOKEN ABOUT EARLIER AND ASK THE COMMITTEE HOW THEY FELT ABOUT THIS IN REGARDS TO MOVING UP, IF AT ALL POSSIBLE, BECAUSE THE PRESENTATION ON ANIMAL SERVICES, WE HAVE THAT SCHEDULED ON AUGUST 22, AND DEPENDING UPON WHETHER WE HAVE THE SPORTS COMMISSIONER COME IN FOR THE PRESENTATION ON SPORTS AUTHORITY, IF THEY DON'T OR IF WE CAN EVEN TAG THAT ON BECAUSE THERE'S JUST SO MUCH TAKING PLACE RIGHT NOW WITH ANIMAL SERVICES THAT I WANTED TO SEE IF THAT WOULD BE AT ALL POSSIBLE, IF EVERYBODY WAS OKAY WITH THAT.

>>GAYE TOWNSEND: OF COURSE, YEAH.

>>KAY DOUGHTY: I AM FINE.

>>KIMBER WILLIAMS: BRANDON, IS THAT SOMETHING YOU THINK WE COULD DO?

>>BRANDON WAGNER: WE WILL FIND OUT.

DO YOU WANT TO DO BOTH PRESENTATIONS IN ONE DAY OR FLIP THEM?

>>KIMBER WILLIAMS: MY PERSONAL OPINION IS FLIP THEM.

IT DEPENDS WHAT THE COMMITTEE FEELS ABOUT THEM, IF THEY WANT TO DO BOTH OR --

>>BARBARA ADERHOLD: LET'S SEE IF WE CAN FLIP THEM.

>>GAYE TOWNSEND: LET'S FLIP THEM.

I AM FOR THE ANIMALS.

>>KIMBER WILLIAMS: I APPRECIATE THAT.

THANK YOU.

>>GAYE TOWNSEND: I AM A CRITTER LOVER.

EVERYBODY KNOWS THAT.

>>KAY DOUGHTY: BARBARA, I HAVE A QUESTION FOR BRANDON.

>>BARBARA ADERHOLD: UH-HUH.

>>KAY DOUGHTY: GIVEN THAT BOLLYWOOD IS CURRENTLY HAPPENING, IS IT POSSIBLE FOR US TO GET SOME KIND OF AN UPDATE AS SOON AS THEY HAVE IMPACT FROM IT?

BECAUSE I KNOW COMMISSIONER HIGGINBOTHAM HAS BEEN INSTRUMENTAL IN WORKING ON IT, AND GIVEN ALL THE PRESS, LIKE FIVE MINUTES ON NPR THIS MORNING ALL ABOUT TAMPA WAS PRETTY INTERESTING, EXCEPT FOR THE FACT THAT THE BOLLYWOOD CELEBRATION SATURDAY NIGHT'S AT OUR BASEBALL STADIUM IS WHAT THEY SAID.

IT'S AT RAYMOND JAMES.

IT'S AT OUR BASEBALL STADIUM ACCORDING TO NPR.

BUT OTHER THAN THAT, EVERYTHING WAS CORRECT, AND IT WAS WONDERFUL PUBLICITY.

I MEAN, ABSOLUTELY AMAZING.

>>BRANDON WAGNER: WE'LL FIND OUT.

>>KAY DOUGHTY: NOW THAT IT'S HERE AND I HAVE HEARD SO MUCH ABOUT IT.

MY SON IS CHAIR OF THE PLANNING COMMISSION AND ALSO ON LEADERSHIP BRANDON AND BRANDON CHAMBER STUFF, AND HE SAID COMMISSIONER HIGGINBOTHAM DID A GOOD PRESENTATION TO THEM ABOUT POTENTIAL IMPACTS FOR TAMPA, AND SO I WOULD JUST LIKE TO KNOW WHAT ACTUALLY HAPPENED.

>>BARBARA ADERHOLD: YEAH.

GOOD COMMENT.

>> [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: OKAY.

WE ALSO HAVE IN JULY WE HAVE PUBLIC WORKS ON FLOOD MAPS AND HAZARD MITIGATION.

AUGUST POSSIBLY NOW BE THE SPORTS COMMISSION.

SEPTEMBER, CUTR.

OCTOBER, TOUR MONTH.

OCTOBER TOUR MONTH.

WE NEED TO THINK ABOUT THAT.

>> [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: IT COULD BE WITH THE FLOOD MAP MITIGATION.

>>GAYE TOWNSEND: [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: ANYBODY HAVE ANY IDEAS FOR TOURS?

>>KAY DOUGHTY: WE'VE DONE IN THE PAST -- I KNOW GAYE PARTICIPATED; I'M NOT SURE ANY OF THE REST OF YOU DID -- IN TOURING THE TAMPA AIRPORT, AND THEY'RE DOING A LOT OF CHANGES.

AND MITCH THROWER WHERE ARE WHO USED TO BE ON THIS COMMITTEE, YOU KNOW, ARRANGED IT.

>>BARBARA ADERHOLD: ISN'T HE ON THE PLANNING COMMISSION NOW?

>>KAY DOUGHTY: YES, I AM ON THE PLANNING COMMISSION.

THE REASON I WAS THINKING ABOUT IT IS BECAUSE MY SON WAS TALKING ABOUT IT TUESDAY NIGHT.

HE WOULD DO IT AGAIN FOR US, I AM SURE.

THAT WAS AN AMAZING TOUR.

AND WE WENT, I GUESS, JUST AFTER THE NEW HEAD WAS THERE, AND HE'S MADE SO MANY SIGNIFICANT CHANGES.

I'D REALLY LIKE TO HEAR.

>>GAYE TOWNSEND: WELL, ANOTHER ONE THAT HAD BEEN BROUGHT UP -- [SPEAKER OFF MIC]

>>KAY DOUGHTY: I MEAN, YOU AND I PARTICIPATED IN THAT IN THE PAST TOO.

WE USED TO BE INVITED.

>> [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: YEAH, I REMEMBER THAT ONE.

THE DESAL PLANT; RIGHT?

>>GAYE TOWNSEND: IT WOULD BE THE TREATMENT PLANT/DESAL PLANT.

>>KAY DOUGHTY: WE COULD DO RECYCLING IN THERE TOO.

MY HUSBAND SAID IT'S -- YOU KNOW, YOU DON'T SEE THE ACTUAL OPERATION, BUT THEY'VE GOT A GOOD PRESENTATION.

I MEAN, YOU SEE WHERE IT IS, BUT --

>>BARBARA ADERHOLD: IT'S NOT HANDS-ON.

>> I NEED TO GET IN THERE.

>>KAY DOUGHTY: THE OTHER THING IS TOURING THE JAIL.

THAT'S GOOD.

>>GAYE TOWNSEND: [SPEAKER OFF MIC]

>>KAY DOUGHTY: I ALWAYS RECOMMEND IT BECAUSE PEOPLE HAVE PERCEPTIONS, AND TO SEE THE EFFICIENCY THAT THE SHERIFF HAS PUT IN AND, YOU KNOW, THEY CLOSED FALKENBURG -- NOT FALKENBURG -- BUT ORIENT ROAD, AND THEY'RE USING FALKENBURG BECAUSE IT'S MORE COST-EFFECTIVE.

AND SO I MEAN, THEY ARE USING ORIENT, BUT NOT FOR JAIL.

>>GAYE TOWNSEND: [SPEAKER OFF MIC]

>>KAY DOUGHTY: WE USED TO BE INVITED TO THAT, BRANDON.

OR AT LEAST I USED TO GET AN INVITE.

>>BRANDON WAGNER: YES, WE USUALLY DID GET INVITED.

I DON'T KNOW IF THEY'VE STOPPED DOING THE TOURS OR WHAT, BUT WE'LL FIND OUT FOR YOU.

>>KAY DOUGHTY: OKAY.

BECAUSE I WENT.

>> [SPEAKER OFF MIC]

[LAUGHTER]

>>BARBARA ADERHOLD: GOOD TO KNOW.

GOOD TO KNOW.

>>KAY DOUGHTY: CERTAINLY AN EYE-OPENER AS TO WHAT HILLSBOROUGH COUNTY DOES AND THE FINANCIAL IMPACT OF THIS COUNTY.

>>BARBARA ADERHOLD: THE AG TOUR?

>>KAY DOUGHTY: YEAH, AG TOUR.

SHOOT, I'VE LIVED HERE 40 YEARS, AND IT WAS SUCH AN EYE-OPENER TO ME.

>>BARBARA ADERHOLD: WOW.

ALL RIGHT.

SHALL WE DO THEM IN ORDER OF PREFERENCE, AG TOUR 1, AIRPORT 2nd, WATER 3rd, RECYCLING.

I AM PUTTING JAIL LAST.

IS THAT OKAY?

[LAUGHTER]

>>KAY DOUGHTY: IT'S INTERESTING.

>>KIMBER WILLIAMS: I THINK I LIKE THE RECYCLE AS THE SECOND ONE BECAUSE I'VE ALREADY DONE THE AIRPORT.

I'M SUCH A BRAT.

I ALREADY DID THAT ONE.

>>BARBARA ADERHOLD: THAT'S OKAY.

THAT'S OKAY.

>>KIMBER WILLIAMS: AND I AM ALL ABOUT -- I WOULD LOVE TO SEE THE JAIL.

I MEAN, DO YOU KNOW HOW IT WORKS?

>>BARBARA ADERHOLD: NO.

I DON'T HAVE PERSONAL EXPERIENCE.

NO.

[LAUGHTER]

>>KIMBER WILLIAMS: COME ON, BARBARA.

>>KAY DOUGHTY: YOU REALLY OUGHT TO DO IT SOMETIME.

>>KIMBER WILLIAMS: LET'S LIGHT UP THESE RATINGS.

>>GAYE TOWNSEND: [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: SO EPC OR AG.

EPC OR AG TOUR.

>>GAYE TOWNSEND: [SPEAKER OFF MIC]

>>KIMBER WILLIAMS: BRANDON, WILL YOU COME GET ME OUT IF THEY KEEP ME IN JAIL?

[LAUGHTER]

HE IS LIKE NO.

>>BARBARA ADERHOLD: ALL RIGHT.

NOW WE TALK ABOUT THE NOVEMBER/DECEMBER DATE.

WOULD YOU -- WHAT WOULD YOU THINK ABOUT COMBINING AND HAVING ONE FOR NOVEMBER AND DECEMBER?

>>KIMBER WILLIAMS: I AGREE.

>>BARBARA ADERHOLD: WE ALWAYS SEEM TO HIT ON THANKSGIVING AND CHRISTMAS.

PICK ONE DATE?

WE'RE RIGHT NOW SCHEDULED TO MEET ON THE 21st AND NOT IN DECEMBER AT ALL.

AND WE COULD HAVE HART, WHATEVER ONE THAT IS.

I THINK WE HAD -- CRISTAN HAD ASKED ABOUT THAT THE LAST TIME.

KEEP THE NOVEMBER 21 DATE, AND THAT WILL BE IT UNTIL JANUARY?

OKAY.

THAT WORKS?

>>GAYE TOWNSEND: [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: WHERE ARE YOU GOING?

>> [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: SO?

>>GAYE TOWNSEND: [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: YEAH, IT IS THIS YEAR.

THERE YOU GO.

THERE YOU GO.

OKAY.

UNDER OTHER BUSINESS, I JUST WANT TO NOTE THAT THE FIRE MAPS ARE HERE TODAY, AS WE'VE ALL BEEN GAZING UPON THEM.

AND WE CAN TAKE A LOOK, SEE CLOSER AT THE END OF THIS MEETING.

THERE WAS AN LED UPDATE BY MR. WICKER THAT WAS IN YOUR BINDERS.

AND, OH, YOU ALSO SHOULD HAVE RECEIVED THE STATUS OF THE $12 MILLION RETURNED FROM THE BUCS TRAINING FACILITY.

THAT WAS PROVIDED.

AND WE'VE GOT THE LETTERS REGARDING THE FIRE RESCUE AND THE COMMITTEE AND BOARDS.

THAT WAS DONE.

LET'S SEE.

ANY OTHER BUSINESS?

>>GAYE TOWNSEND: [SPEAKER OFF MIC]

>>BARBARA ADERHOLD: THIS WAS FROM THE FLORIDA HOME PARTNERSHIP HAS BEEN AWARDED THE CONTRACT TO MANAGE THE OWNER-OCCUPIED HOUSING REHAB PROGRAM FOR HILLSBOROUGH COUNTY.

THE PROGRAM PROVIDES FINANCIAL ASSISTANCE TO ELIGIBLE HOMEOWNERS IN HILLSBOROUGH COUNTY FOR MAKING NEEDED REPAIRS.

FOR FUTURE PRESENTATION.

OKAY.

ALL RIGHT.

WE'LL PUT THAT DOWN, AND I'LL GET A COPY OF THIS TO YOU, BRANDON, SO YOU HAVE THIS.

ANYTHING ELSE?

NOTHING FOR THE CAUSE?

ANY PUBLIC COMMENT?

WHICH I STILL DON'T SEE ANYBODY BEHIND OUT THERE.

>>KAY DOUGHTY: MOVE ADJOURNMENT.

>>BARBARA ADERHOLD: OKAY.

THANK YOU.

THANK YOU, LADIES AND GENTLEMEN.

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