Payment Conference



[pic] Agenda is subject to change

2015 Utility Payment Conference

|Monday, September 21 |Session |Item |Location |

|12:30 PM – 2:30 PM |Exhibitor Registration |Welcome Exhibitors! |2nd Floor |

| |Booth Set-up | |Grand Ballroom E |

|2:30 PM – 3:30 PM |Payments 101 –Terms, Definitions & Acronyms |Gale Smith, Dominion | |

| | |Amanda Johnson, Utility Payment Conference |Room 204/205 |

|3:00 PM – 6:00 PM |Utility Registration |Welcome Attendees! |2nd floor Registration |

| |Utility Padfolios |Attendee Name Tags | |

|3:00 PM – 6:00 PM |Exhibit Booth Visits | | |

| | | |Grand Ballroom E |

|5:00 PM – 6:30 PM |Welcome Reception |Beverages and light hors d’ouevres | |

|Tuesday, September 22 |Session |Item |Location |

| |Registration |Continental Breakfast |Grand Ballroom East |

|7:30 – 8:30 AM |Breakfast | | |

|8:30 – 8:45 AM |Welcome, Intro and Housekeeping |UPC | |

| | | |Grand Ballroom West |

|8:45 – 9:15 AM |Welcome - Atlanta |Gas South | |

|9:15 – 10:15 AM |Impact of Growing Utility Mobile Bill Payments on |Eric Leiserson, FISERV | |

| |E-Bill Adoption and Card Funded Payments | | |

|10:15 - 11:15 AM |Break |Note: F&B is only out for 30 minutes due to Hotel |Grand Ballroom East |

| |Booth Visits |rules. | |

|11:15 – 12:15 PM |Leveraging Technology to Achieve Excellence in |Bill Patchett, Revenue Accounting Manager, SRP, |Grand Ballroom West |

| |Customer Service |Barbara Zickler, Regional Sales Director, Paymentus| |

|12:15 – 1:00 PM |Lunch | |Galleria North |

| | | |Ground level |

|1:00 – 1:45 PM |Residential Bill Transformation |Maria Mehl, Manager Revenue Performance, ComEd | |

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| | | |Grand Ballroom West |

|1:45 – 2:45 PM |System Shock: The New Normal for Online Payments |Bill Cohn, Director of Product Management, Vantiv | |

| |after Data Breaches | | |

|2:45 – 2:55 PM |2016 Announcement | | |

|2:55 – 4:00 PM |Break & Booth Visits |Note: F&B is only out for 30 minutes due to Hotel |Grand Ballroom East |

| | |rules. | |

|4:00 – 5:15 PM |Utility Only Session 1 |UPC |Grand Ballroom West |

|5:15 PM |Enjoy Atlanta! |

A special thank you is extended to our sponsors and exhibitors. Their participation helps us provide you with an affordable and rewarding conference experience.

2015 SPONSORS

Exhibitors

3 Point Alliance DIVDAT Forte Payments MUFG TouchPay

AcceptEmail DST Customer Communications Grant Street Group Opower Transcentra

ACI Worldwide Fairfax Imaging iFactor Pace Payment Systems U.S. Bank

Allison Payment Systems FedChex Inlet PayGo U.S. Payments

AtPay Fidelity Express Infoscore Paymentus Vantiv

Bill2Pay Fifth Third Bank J.P. Morgan Smart Utility Systems Western Union

BNY Mellon FirsTech KUBRA Softgate Systems WorldPay

Collector Solutions Fiserv Mavro Imaging TIO Networks

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2015 Utility Payment Conference

|Wednesday, September 23 |Session |Item |Location |

|7:30 – 8:30 AM |Breakfast |Continental Breakfast |Grand Ballroom East |

|8:30 – 9:10 AM |Booth Visits | | |

|9:10 – 9:15 AM |Welcome Back & Announcements |UPC | |

| | | |Grand Ballroom West |

|9:15 – 10:00 AM |Drive e-Payment Adoption by Supporting a Consumer |Gary Nixon, Director of Operations, Gas South; | |

| |Centric Bill Delivery Model |Jerry Fitzpatrick, Utility Business Development, | |

| | |Debbie Miglaw, Director, eSolutions Operations, DST| |

|10:00 – 10:45 AM |Same Day ACH and Authorizations |Danita Tyrrell, Director of Network Rules, NACHA | |

|10:45 – 11:30 AM |Break |Last Chance - Breakdown at 11:45 AM |Grand Ballroom East |

| |Booth Visits |F&B out for 30 minutes only | |

|11:30 – 12:15 |Rules and Regulations – What Does It Mean for You?|Danita Tyrrell, Director of Network Rules, NACHA |Grand Ballroom West |

|12:15 – 1:00 PM |Lunch | |Galleria |

|1:00 – 1:30 PM |Booth Drawings |UPC | |

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| | | |Grand Ballroom West |

|1:30 – 2:30 PM |Case Study – Journey to Achieving 100% Same Day |Mehrubon Safaraliev, Manager, Theresa Harvey, | |

| |Processing of Payment Inquiries |Supervisor; Customer Payment Services, Dominion | |

|2:30 – 3:15 PM |The Changing Marketplace for Utility Bill Payment |Conrad Sheehan, Executive Director, Global | |

| | |Enterprise Solutions, Chase | |

|3:15 – 3:30 PM |Break | | |

|3:30– 4:15 PM |Exceptions Panel |Ken Millard, Manager, Credit & Collections, | |

| | |Eversource, Patrick Naples, Manager Operations | |

| | |Customer Payment Processing & | |

| | |Revenue Integrity, Public Service Electric & Gas | |

| | |(PSEG) | |

|4:30 – 6:00 PM |Social Hour in the Dugout |10 minute walk or |Braves All Star Grill |

|Shuttle 4:15 – 8:15 PM |Beverages and appetizers |15 minute non-stop shuttle | |

|From/To: |Batting Cage | | |

|Hilton to Braves All Star Grill |Braves Apparel Shop | | |

|6:00 PM |Enjoy Atlanta! |

|Thursday, September 24 |Session |Item |Location |

|7:00 – 8:00 AM |Breakfast | | |

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| | | |Grand Ballroom West |

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|8:00 – 8:15 AM |Announcements |UPC | |

|8:15 – 9:15 AM |Stay Curious – Best Practices in Evaluating and |Steven Bott, CTP, CPA, Manager, Treasury Technology| |

| |Outsourcing Lockbox Processing |Services, Ameren and Malcolm Williams, CTP, Vice | |

| | |President, Treasury Solutions, 53 Bank | |

|9:15 – 9:30 AM |Drawings | | |

|9:30 – 10:15 AM |Improving Customer Satisfaction and Lowering |Neel Gulhar, Director of Product Marketing, Michael| |

| |Cost-to-Serve Thru Advanced Analytics |Staples, Product Marketing Manager, Opower | |

|10:15 – 10:30 AM |Break | | |

|11:00 – 12 Noon |Utility Only Session II | | |

|12 – 12:15 PM |Closing Comments and 2016 Conference Information | | |

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