Problem Statement
Problem Statement
Definition/Purpose: A tool used to describe the problem the team is addressing. Used in Analyze phase to generate a focused problem statement; helpful to review Charter purpose.
Instructions: To use as a template, please save a copy by clicking on the save icon.
1. Use the form below to write a problem statement and then check if there are questions on the left that still need to be answered.
|Creating a Focused Problem Statement |
|Focus your problem by asking who, what, when, where, and which. |Use the questions on the left to help you write a focused problem statement.|
| | |
|What is the nature of the problem? | |
|What happens? | |
|What type of problem is it? | |
|What do we know about it? | |
| | |
|Where does the problem occur? | |
|Physical location | |
|Step in the process | |
| | |
|When does the problem occur? | |
|Day, time of day, shift, month, season, annual cycle | |
|When doesn’t it occur? | |
|When is the problem greatest? | |
| | |
|Who is involved? | |
|Who are the customers? | |
|Who are the suppliers? | |
|Who else is involved? | |
| | |
|Which is involved? | |
|Which department? | |
|Which machine? | |
| |Write an X where you think your problem statement falls on the scale. |
| | | | | | |
| |Broad or vague | |Somewhat focused | |Narrow focus |
| |If your problem statement falls in the shaded area, what data or other |
| |information can you collect to help you make your problem statement more |
| |focused? |
| | |
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