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Q&AAnswersIf you are limited with wheelchairs in your area are you able to claim travel accommodation to go to Melbourne to outsource something suitable?I would recommend you speak with your support coordinator or Local Area Co coordinator to obtain details of the providers in your area who provide wheelchairsFor equipment less then 500$ is it acceptable for the equipment supply company to bill NDIS directly ? What details Do the allied health team provide theequipment company .- How you purchase your AT, and the information you need to provide to your planner or LAC will depend on: o your AT needs o the cost of that AT o any risk associated with your disability or use of the AT - Generally low cost AT (under $1,500) doesn’t require an assessment or quote, but does need some evidence it will help you pursue your goals. For example your previous experience with the AT, a letter from your doctor or occupational therapist. - For more complex, expensive AT you will be asked to seek an assessment/advice before purchasing AT to make sure the item is the right one for you and will help you achieve your goals. You will also be asked to provide a quote to ensure the right amount of funding can be included in your plan. - Sometimes, particularly for higher cost AT, we will need this information before funding will be included in your plan. - You can find more information on the NDIS website - Link:? weighted blankets funded by the NDIS- if yes what is the criteria for the funding to be approved?When deciding if AT is a ‘reasonable and necessary’ support in a participants NDIS plan, the planner will need to understand the impact of disability and how specific AT will reduce that impact. The NDIA planner will consider, for example: o Is the AT legal to both buy and use? o Do the participant need the AT because of their disability? o Will it help the participant to pursue their goals and enable them to participate socially or in work/education? o Is the AT likely to be effective and beneficial ? o Is the AT value for money compared to other options? o Is the AT something a family or friends would normally provide (eg a pram for a young child)? o Is the AT available through another funding source (eg health, or another NDIS program like ILC funding)Will a copy of the presentation be made available following the webinar?Hello Tiffany - yes a recording of the webinar will be made available after the webinar. A transcript will also be included. please check back on our website early next weekCan the repair or rental of a “Level 3” or “Level 4” product be taken from Consumables/Low-Risk Equipment in any circumstance?Yes. - If your AT has been funded by the NDIS or another government AT program, its repairs and maintenance will usually be covered by the NDIS. - Your plan may already include funding to help you maintain and, if necessary, repair your AT. - In February 2019 we introduced a new process to ensure all participants with AT have the necessary funding for repair and maintenance included in their plan. - Some AT breakdowns can be fixed through warranty repairs and, if this happens, you should discuss this with your AT supplier. - You can discuss the costs of repairs and maintenance of your AT during your planning meeting, as well as your ‘back up plan’ if your AT is being repaired or there is a delay in your provider completing the repair. - We recommend you have regular maintenance organised early in your plan to avoid problems or an unexpected AT breakdown. - Link: HYPERLINK "" \t "_blank" ’m still waiting two months after submitting a quote for a fairly standard wheelchair cushion. Why? This process needs to be much faster for all AT including simple ATYou can contact us on 1800 800 110 and our contact centre team will escalate your request directly with your local office. You can also email your local office directly – the email addresses for your area are on the NDIS website Link:? “Urgent action required” in the subject line of your email, with as much information as possible about your request.Can level 1/2home mods come out of the same low cost AT budget?Yes low cost home adaptions, (level 1-2) can be purchased from CORE budget. - There are some things, such as modified cutlery or grab rails, that are relatively straight forward and most people would understand (with a little advice) how to select and use them. - Other AT, such as custom made seating systems or complex controls for computers or vehicle modifications, will generally require more review to identify the right AT and avoid risk of injury or poor outcomes when selecting and it setting up. - You can find information about the NDIA complexity level as well as some examples and factsheets on our website. - Link: HYPERLINK "" \l "complexity" \t "_blank" low cost AT be purchased from consumables with a self managed plan?Yes, - There are some things, such as modified cutlery or grab rails, that are relatively straight forward and most people would understand (with a little advice) how to select and use them. - Other AT, such as custom made seating systems or complex controls for computers or vehicle modifications, will generally require more review to identify the right AT and avoid risk of injury or poor outcomes when selecting and it setting up. - You can find information about the NDIA complexity level as well as some examples and factsheets on our website. - Link: HYPERLINK "" \l "complexity" \t "_blank" do we find our L A C it's not listed in my plan as the website saysPlease go to:? You will be able to search your local LAC site contact details. Please give them a call and ask them who your LAC is and what their direct contact details are. - Sophie TurnerI was accepted into the NDIS in January. My AFO needs to be replaced and the orthotist put in a quote for a replacement AFO in January. I am still waiting for the request to be approved. It is apparently 'with the delegate'. I am having difficulty functioning every day. I have made phone calls to the NDIS, and made a complaint but haven't had any response. How can I get onto someone who can actually help.I am sorry you have experienced this delay. Please contact your local office of the NDIA and you can do this in person or contact the local office via phone or email the districts email for Assistive Technology. Please refer to the NDIA website for details of all office contact numbers: Link:? you DonnaSo what you are say is that we can purchase items up 1500.00 just with a doctors say that we need a wheelchair- In February 2019 we introduced a simpler process to replace your AT without the need for a detailed assessment. For example, if your AT is damaged or is no longer working and cannot be repaired. - If you need replacement AT included in your plan, it’s important to think about your AT needs and your current and future goals before you attend your planning meeting - How well is your current AT working? Is there something new or different you need to help you meet your goals? Do you have clinical assessment reports or quotes that haven’t already been provided to the NDIA? - You can find more information on our website, including a new animation video with some tips to help you prepareHi my name is toni I would like to purchase a wheelchair that only cost 200.00 instead of the one my occupational therapist advised me to purchase which cost 38:000.00. This was of course rejected by the Ndis. I was wondering can I buy this very good electric wheelchair if I pay half?Please seek local support to have this query reviewed, in theory the agency would provide what is a reasonable amount to fund and a Participant is able to decide to make a contribution to upgrade ATDo therapists need to be registered as With NDIS to apply for Level 34 AT- An AT assessment should be completed by a professional with specific experience assessing and prescribing the AT you need. - In May this year we released new AT assessment templates, including guidance on who should be completing an assessment with you. - You can access these templates on our website - Link:? In many cases certain types of AT assessment are best completed by particular professions. For example: o recommendations of modifications of a car should be completed by a registered Occupational Therapist; o a hearing specialist should complete an assessment for a hearing aid or device.why are there not review panels with experts with thatt specific disability on themHi Liz. The NDIA has a number of initiatives currently underway to improve the timeliness and consistency of Assistive Technology decisions. One of the initiatives is a redesigned assessment process for participants with more complex Assistive Technology needs. This new approach is currently being tested in south eastern NSW and the ACT until August 2019. A decision on using the approach across the NDIA, to improve our planning processes, will be made later this year.Are portable ramps that cost <$1500 something that client's can purchase using their low cost AT budget?Yes, - There are some things, such as modified cutlery or grab rails, that are relatively straight forward and most people would understand (with a little advice) how to select and use them. - Other AT, such as custom made seating systems or complex controls for computers or vehicle modifications, will generally require more review to identify the right AT and avoid risk of injury or poor outcomes when selecting and it setting up. - You can find information about the NDIA complexity level as well as some examples and factsheets on our website. - Link: HYPERLINK "" \l "complexity" \t "_blank" planner advised that Therapists no longer have to provide a quote to the NDIS some equipment, items can be purchased using the participants consumable funds, is this correct? if so, is there a specific form that the OT must complete as evidence and submit to NDIS for approval?Yes correct . Level 1 and 2 complexities do not require an assessment and quote . This is for lower cost AT items which are under $1500 and these can be purchased through the consumables funding in your plan. Whilst we do not require specific evidence for purchases under $1500 it is recommended that you seek guidance from a profesional to ensure the equipment or purchase is suitable- thank you DonnaHi, if an assistance service dog was recognized in a plan, although origonaly self funded prior to a entering the NDIA, why is the service dog not being replaced and training provided as per detailed under AT as detailed in the NDIS information documentation provided.Assistance animals, including dog guides, may be funded by the NDIS in some circumstances. Like other supports funded by the NDIS, an assistance animal needs to be: o specifically helping the person with a disability need, to achieve functional outcomes (linked to their goals); o deliver value for money over other potential supports; o not pose a risk of harm to the participant or others; o be legal/approved to use in all the locations the participant wishes to participate. Please contact your NDIS planner or LAC directly for assistance regarding your individual situation.If you utilise the core support funding for AT for level 1 and level 2, is it likely we will ever e asked for a justification?Although you don't require an assessment and quote for Core - Consumables Level 1 and 2 items you will still need to outline and justify what it was that was purchased and why. E.g how is that item related to your disability and daily life requirements. The Planner will need to justify why that funding needs to be re-funded at each planning meeting. - Sophie TurnerIs a wheelchair off the shelf, needing a form request ?A wheelchair is level 3 AT, it can be funded if replacement AT without an assessment, otherwise it requires an AT assessor. Refer to complexity levels. - There are some things, such as modified cutlery or grab rails, that are relatively straight forward and most people would understand (with a little advice) how to select and use them. - Other AT, such as custom made seating systems or complex controls for computers or vehicle modifications, will generally require more review to identify the right AT and avoid risk of injury or poor outcomes when selecting and it setting up. - You can find information about the NDIA complexity level as well as some examples and factsheets on our website. - Link: HYPERLINK "" \l "complexity" \t "_blank" year I waited almost 7 months to get the approval on my waterproof leg! Has the approval process improved so it won't take that long to get my everyday prosthetic leg arrived approved?The process has improved however if you are still experiencing delays we recommend that you submit a follow up query with your local office of email your regions ATinbox.Please see link to find out what regional email address you should use to ensure your AT/HM request is reviewed.?. Please note that the agency needs to be advised separately to inform us when a Participant has uploaded a quote/assessment directly to their portal so that we aware to action this.What items are included in Level 3 and Level 4 AT?Refer to complexity levels as a guide. - There are some things, such as modified cutlery or grab rails, that are relatively straight forward and most people would understand (with a little advice) how to select and use them. - Other AT, such as custom made seating systems or complex controls for computers or vehicle modifications, will generally require more review to identify the right AT and avoid risk of injury or poor outcomes when selecting and it setting up. - You can find information about the NDIA complexity level as well as some examples and factsheets on our website. - Link: HYPERLINK "" \l "complexity" \t "_blank" you please provide some more information about where repairs costs can be billed from?Hi Camilla, more information is available on the NDIS website at? long would a person, who requires AT to return home from Hospital, be expected to wait?It is depends on the participants individual situation and information available. If you do have to go to hospital and need AT, you can talk to your hospital team in the first instance. They can work with the NDIA to identify short term solutions and, if necessary, we can help you review your NDIS plan to make sure it reflects any change in your circumstances.What are we doing with equipment no longer needed? The wastage of equipment that would have gone back to Enable and reissued is a real worry on the longevity of the system...The NDIA is doing work with local government bodies including Enable to ensure a equipment pooling system is created and utilised. - Sophie TurnerIs it true that we (OT's) can now send an email to the NDIS with proof of like-for-like equipment to have AT equipment approved and replaced without having to write / submit an AT request?Yes this is true in some circumstances. When an existing AT item requires replacement for example it is no longer in good working condition, can not be repaired or it is dangerous for the participant to continue using it, and replacing the item with a similar item i.e. doesn't need to be identical to the existing equipment, however specifications should be similar to ensure the participant achieves the same or similar functional outcomes, an email outlining this evidence may suffice. Information including the age of the existing AT item requiring replacement, circumstances highlighting the need for replacement e.g. participant has outgrown current AT, confirmation there are no risk factors with a 'like for like' replacement, and evidence supporting no change in functional capacity would be helpful in an email for progressing a 'like for like' replacement request. Information indicating the value of the requested replacement item is less than $15,000 will also assist, as generally items above $15,000 will require detailed evidence, including assessment by a suitably qualified AT assessor.will copy of q: & Ans be provided pleaseA copy of the question and answers will be provide on the NDIS website with a recording of the webinar and transcript. Check back on the website next week. You will also receive an email when it is readyCan you clarify where communication aids sit, and when do they fall under low risk low cost vs core supports generally vs AT (Capital supports)Communication aids can vary across all complexity levels. Please refer to complexity classification for a guide. - There are some things, such as modified cutlery or grab rails, that are relatively straight forward and most people would understand (with a little advice) how to select and use them. - Other AT, such as custom made seating systems or complex controls for computers or vehicle modifications, will generally require more review to identify the right AT and avoid risk of injury or poor outcomes when selecting and it setting up. - You can find information about the NDIA complexity level as well as some examples and factsheets on our website. - Link: HYPERLINK "" \l "complexity" \t "_blank" we still able to process a cost for an items that was trialled with an OT and participant, quoted to the NDIS, approved and then the participant doesnt want the item as they purchased it else where.Yes NDIA would fund for the cost for the trial as long as that funding is available in the Plan. As per any services, providers need to ensure funding is available prior to delivering services.have all questions been answered that were submitted via e- mail?If your questions doesn't get answered during the webinar a question and answer document will be published with a recording of the webinar on the NDIS website in the coming weeks.high risk high cost item like a weighted blanket that has been quoted and refferred by an OT for my son to have to regulate his behaviour and help with sleep. We were knocked back. Is it worth the effort to try and escalate this or be successful in getting the funding. It is necessary now not in 6 months waiting for bureaucracy to churn it out. Very frustrating. Thanks for your time.I would recommend this be reviewed as the NDIA will consider each participants requests individually and will require detailed consideration. My apologies for the delays and I would recommend you email through to our AT and HM email address for your local area so we can review the request. Please refer to our office contact details on our website- Link:??. Please visit this link and search by postcode to access our offices and contact details. Best Regards DonnaWhen a participant is applying for a Communication app as an AT, do you think, NDIS should either offer self management of funding or a way to buy the app (Eg send out vouchers). For now, even if an app is approved, an NDIA or organization managed participant is unable to buy it, cos Google Play/Apple iOS are not NDIS approved supplier. If you want to buy a itune voucher from an NDIS approved supplier, they charge additional cost per app. Does NDIS have an answer for this?Low risk low cost AT is best put in a plan as self managed to allow flexibility, Plan Managed is also another option that can be discussed with the Planner.If the participant requires low level AT but has run out of the CORE $1500 does this need to be approved for further funding? If so does the AT template need to be completed?If there are additional AT needs and insufficient funding a plan review is required. An AT assessment is required the equipment is level 3-4 AT, unless it may be addressed by the new replacement policy. - In February 2019 we introduced a simpler process to replace your AT without the need for a detailed assessment. For example, if your AT is damaged or is no longer working and cannot be repaired. - If you need replacement AT included in your plan, it’s important to think about your AT needs and your current and future goals before you attend your planning meeting - How well is your current AT working? Is there something new or different you need to help you meet your goals? Do you have clinical assessment reports or quotes that haven’t already been provided to the NDIA? - You can find more information on our website, including a new animation video with some tips to help you prepare –Can a transcript of the questions please be included on the website?yes a transcript of the questions will be provided with a recording of the webinar on the NDIS website. This will be available in the coming weeksSo can we just ask questions now or during /after the webinar/infoyou can ask your questions now through the live chat functionI've been getting mixed messages from equipment companies regarding the application process for AT for clients who are plan managed. Suppliers are telling me that I don't need to submit an AT form, and that I just need to submit an invoice to the plan managers. When I've contacted NDIS they've advised an AT form is recommended, however submitting the AT application to the NDIS is taking months to get a response. What is the recommended process?It depends on the participants individual situation. AT Classification levels and whether the AT may be able to be provided as replacement AT. - In February 2019 we introduced a simpler process to replace your AT without the need for a detailed assessment. For example, if your AT is damaged or is no longer working and cannot be repaired. - If you need replacement AT included in your plan, it’s important to think about your AT needs and your current and future goals before you attend your planning meeting - How well is your current AT working? Is there something new or different you need to help you meet your goals? Do you have clinical assessment reports or quotes that haven’t already been provided to the NDIA? - You can find more information on our website, including a new animation video with some tips to help you prepare.What technology would NDIA approve for a disability that is Developmental Verbal Dyxprasia with an Intellectual impairmentThe NDIS may consider assistive technology due to an impairment related to Developmental Verbal Dyspraxia. This would generally be related to a participants communication support needs and may include alternative and augmentative communication technology.My experience has been that the some LAC's are not understanding what AT requirements participants require to have included in their plans for funding. This in turn is resulting in lengthy review waiting times. What training do LAC's receive to be able to get this right?The NDIA has developed AT/HM training with our LAC and ECEI partners. This is currently being rolled out across the nation. The NDIA understand that the wait times are not appropriate and have been developing new processes to ensure participant satisfaction and better participant experience. - Sophie TurnerRegarding the new AT forms- Can multiple items be included in the one form?Absolutely. - An AT assessment should be completed by a professional with specific experience assessing and prescribing the AT you need. - In May this year we released new AT assessment templates, including guidance on who should be completing an assessment with you. - You can access these templates on our website - Link:? In many cases certain types of AT assessment are best completed by particular professions. For example: o recommendations of modifications of a car should be completed by a registered Occupational Therapist; o a hearing specialist should complete an assessment for a hearing aid or device.Why is Assistive Technology so often agency managed even in otherwise self-managed plans? I requested for my AT to be self-managed, but was told no.Assistive Technology can be Self or plan managed. Many people choose to have agency managed for AT. I would suggest you contact your support coordinator, LAC or local office to discuss why your request was self managed. Please refer to the link for contact details for you closest office?. Thank you for your question Regards DonnaNow that there has been divorce with SWEP, what is the time frame for receiving equipment after an AT report has been submitted to NDIA?? During the transition phases of the NDIS we worked with state equipment programs to review the quality of AT assessments submitted to the NDIA. ? From 1 July the NDIA is moving to a nationally consistent approach to assessment review. All assessments and quotes should now be sent directly to the NDIA via the local AT email addresses published on the NDIS website. ? If you have submitted your assessment or quote through a state provider before 1 July, it will be passed on to the NDIA and you do not need to resubmit it. ? More information is on our website. ? Link:? need to get a replacement vehicle soon and wanted to know how do I make a claim for vehicle modifications. I mentioned it to my planner in last Decembers review but its not in my plan?Generally, vehicle modifications are considered complex AT items and prior to funding these, a detailed assessment from an OT will be required. If the modifications enable 'self-drive' it is important the OT is suitably qualified i.e. is a Driver Trained OT. If you have funding in your existing plan for the purposes of assessment you may engage an OT for the assessment prior to your plan review meeting.AT assessment and quotes , do we need to submit directly to local NDIA office ? or it changes from participant to participant?Yes you can send AT to local AT inboxes. - Your AT request might be urgent if, for example, your AT has broken or stopped working unexpectedly. - You can contact us on 1800 800 110 and our contact centre team will escalate your request directly with your local office. - You can also email your local office directly – the email addresses for your area are on the NDIS website - Link:? Include “Urgent action required” in the subject line of your email, with as much information as possible about your request.How do we get AT approved without needing to wait a lengthy time for aplan review?The NDIA understand that the wait times need improvement the NDIA have developed new processes to ensure participant satisfaction and better participant experience. You can contact us on 1800 800 110 and our contact centre team will escalate your request directly with your local office. You can also email your local office directly – the email addresses for your area are on the NDIS website Link:? “Urgent action required” in the subject line of your email, with as much information as possible about your request. - Sophie TurnerI am working with a participant with an OT and they sent in an A/T report for approval. This was rejected due to NDIA stating they needed the participant to send it in as it would trigger a review - the participant is unable to physically do this. What is the option here?The new AT templates provide participant consent for the Agency to liaise with the AT assessor and /or supplier to clarify any questions. Please send the forms to the reginal AT inbox. - You can also email your local office directly – the email addresses for your area are on the NDIS website - Link:? Include “Urgent action required” in the subject line of your email, with as much information as possible about your request.Is equipment more likely to be approved at a plan review? Is it better to have a short plan to achieve this?It is best to have assessments and quotes completed and ready for Plan review so that a planner/LAC can make a decision prior to approving the plan. In some instances shorter plans may be suitable for more complex AT needs that need individual consideration over the coming months. Replacement Like for Like can be discussed and finalised at review8.5.19 change of circumstances document submitt d with supporting audiologist report requesting review of plan with update and need for AT/supports. We were advised that NDIS would have a complete outcome within 6 weeks. This date has passed. We received an email today that they have received it, but have no timeframe on the outcome. My 9 year old son is rapidly going deaf. He is struggling. He has systemic involvement and is ill. Why are NDIS not giving an outcome within the timeframe they need? We desperately need help, AT and funds for our son - learn sign language. Pls helpMy apologies for the delays. Please contact your local office to follow this up and you can do this via email with contact details within the attached link??. We are certainly working to put more resources, improved processes towards how we respond to participants and again my apologies for such delays. Regards Donna Diveswhat happens if the delegate doesn't put the information provided for AT in the plan?Please ensure a completed assessment and quote has been submitted prior to the planning meeting. If the assessment and quote is not submitted before the planning meeting that is still okay, a planner will still review the request and make a decision on the item. Please send the assessment and quote to your regional AT inbox:? the AT General assessment template is not suitable e.g. for a communication aid application often a different format would provide more specific information - can the template be adapted or an alternative report provided? Must we stick with the NDIS AT templates?The new AT templates first page states they are not mandatory, however we encourage you to ensure you provide the same information outlined in the template to enable a delegate decision , and any other additional information that may be communication specific.Will these questions and answers be available also?Yes the questions and answers will be available after the webinar along with a recording of the webinar and transcripAs an amputee, is there a fast track process for replacing sockets/liners and sleeves?In February 2019 we introduced a simpler process to replace your AT without the need for a detailed assessment. For example, if your AT is damaged or is no longer working and cannot be repaired. For low cost AT less than $1,500 – generally these are the everyday items you may need due to your disability and can be easily accessed without much support. If your AT needs are more complex or your support needs have changed, an AT assessment should be completed by a professional with specific experience assessing and prescribing the AT you need.How long should it take for a AT quote to be approved / denied once the status is “NDIA has received response” on the portal.Ideally a Participant should receive a response within 4-6 weeks, however if the matter is urgent i would suggest contacting your local provider (front office directly) to follow up closer to 3-4 weeks.We live in a remote area,for a new specificly made Wheelchair, will an assesor com to us so they have more idea of the terain we live in .so our needs are met. my son has needed a new wheelchair every 2 years and is in need of a replacement soon not later.You will need to review the provider toolkit to clarify who provides AT assessment, potentially on an outreach basis, in your area. In February 2019 we introduced a simpler process to replace your AT without the need for a detailed assessment. For example, if your AT is damaged or is no longer working and cannot be repaired. - If you need replacement AT included in your plan, it’s important to think about your AT needs and your current and future goals before you attend your planning meeting - How well is your current AT working? Is there something new or different you need to help you meet your goals? Do you have clinical assessment reports or quotes that haven’t already been provided to the NDIA? - You can find more information on our website, including a new animation video with some tips to help you prepareAre high cost communication devices (e.g $6500) that have been approved by the NDIS covered by insurance? What would happen if the device was lost or stolen? ThanksUsually the NDIA is not responsible for loss or damage of equipment. Usually it is up to the participant to obtain their own insurance for their AT items. In some circumstances and situations the Agency may pay for insurance however this depends on each participant individually. - Sophie TurnerIf I need some low risk low cost items but also a complex wheelchair can I have part of my AT self managed and some of my AT agency managed?yes, you can nominate different budget management in different areas. - When we talk about ‘low cost’, we mean AT that costs less than $1,500 – generally these are the everyday items you may need due to your disability, can easily access, and can test without much support. - Examples of low cost AT you may need are non-slip bathmats, large print labels, tactile watches or visual doorbells. - You can choose to buy these items from everyday suppliers – for example a local store or suppliers you find on the internet. - You can find more information about low cost AT on our website. - Link:? "like for like" replacement in place or is it only for people in the HMAT pilot?Hi Carolyn. In February 2019 we introduced a simpler process to replace AT without the need for a detailed assessment. For example, if AT is damaged or is no longer working and cannot be repaired. This is in place and separate from the Specialised ATHM Assessment Pilot. Further information on Replacement AT can be found on the NDIS website? does one request for a wheelchair urgently if their current wheelchair is no longer working for them? and how long does it takes for approval once the AT form is submitted?The NDIA understand that the wait times for AT/HM requests require attention and improvement. The NDIA have developed new processes to ensure participant satisfaction and better participant experience regarding AT/HM. You can contact us on 1800 800 110 and our contact centre team will escalate your request directly with your local office. You can also email your local office directly – the email addresses for your area are on the NDIS website Link:? “Urgent action required” in the subject line of your email, with as much information as possible about your request. - Sophie Turnerhi my son needs a new wheelchair now .How do I get this now dissability sa ordered his wheelchairs in the pastThank you for joining the webinar. Does your son have an NDIS plan? Does he have funding in his plan for a wheel chair? if no I recommend you contact your LAC or Support coordinator to discuss a review to have the wheelchair requested. He will require a quote and assessment to proceed. Please visit the NDIA website to access our office details? Regards DonnaIs a quote/assessment ever required for an iPad, or would an iPad automatically be deemed low-risk and come from Consumables?A tablet may be part of an overall disability specific solution. The new AT general template has a new section, mainstream device, to assist AT assessors c larify this.why cant you get ipad when we have a adult with down sydome with austum when it is in the report the will help them .Smart devices like tablets may be funded by the NDIS in some circumstances. Tablets and SMART phones are recognised as widely owned and used devices and are not something the Scheme funds for everyday use. However, the extra cost of adapting a SMART phone, PC or tablet to address a participant's functional limitations may be funded under assistive technology in a participant’s plan. If there are certain software applications that are not included as part of the device, that relate directly to the participant's goals and support needs, and are beneficial to them reaching those goals, the cost of those apps may also be funded in an NDIS plan. Some participants may need a special app, software or connected device due to their disability. For example, in some cases, a tablet may be considered reasonable and necessary where the tablet is a stand-alone communication device required due to a person's disability.are there systems in place to enable more fluid communication re AT approval. Usually in plans you have the At item listed and it states quote required (even when the quote is provided). A lot of time is spent chasing up this approval process. Ie service booking numberWhen a planner includes a AT/HM stated line item the plan automatically states that that the line item is quote required. The NDIA understand that the wait times for AT/HM requests require attention and improvement. The NDIA have developed new processes to ensure participant satisfaction and better participant experience regarding AT/HM. You can contact us on 1800 800 110 and our contact centre team will escalate your request directly with your local office. You can also email your local office directly – the email addresses for your area are on the NDIS website Link:? “Urgent action required” in the subject line of your email, with as much information as possible about your request. - Sophie TurnerIf an AT has been purchased before going onto NDIS, can it be replaced via the same like for like replacement withouth needing an AT assessment?Yes this is possible. Prior to funding evidence we require some evidence to follow a 'like to like replacement' if an AT item. This includes information about the previously supplied item for example invoice / receipt of purchase or an order confirmation letter if provided by a state based service provider, evidence the item is beyond repair, evidence there has been no change in functional capacity and a similar item would remain suitable for the participant. Information indicating the value of the requested replacement item is less than $15,000 will also assist, as generally items above $15,000 will require detailed evidence, including assessment by a suitably qualified AT assessor.At present there is no consistency with the appeals process for AT. The APS 4-6 officers have little experience with AT specific in children. What is the NDIS doing to rectify this and the significant wait times?NDIS Planners are not responsible for assessing Participant’s AT needs. Assessments are completed by a suitably qualified person (such as an allied health professional), who is suitably trained and regulated by their industry governing body. The NDIA does not engage assessors – as a participant, you are able to select your preferred provider to complete AT assessments with you. NDIS Planners receive regular training to ensure they can decide whether recommended supports are reasonable and necessary, in consideration of your individual goals and your overall NDIS plan. Participants have access to the appeals process via submission of an S100, please refer to the NDIS website for further information regarding this process.What is classified as a high priority AT request?- How you purchase your AT, and the information you need to provide to your planner or LAC will depend on: o your AT needs o the cost of that AT o any risk associated with your disability or use of the AT - Generally low cost AT (under $1,500) doesn’t require an assessment or quote, but does need some evidence it will help you pursue your goals. For example your previous experience with the AT, a letter from your doctor or occupational therapist. - For more complex, expensive AT you will be asked to seek an assessment/advice before purchasing AT to make sure the item is the right one for you and will help you achieve your goals. You will also be asked to provide a quote to ensure the right amount of funding can be included in your plan. - Sometimes, particularly for higher cost AT, we will need this information before funding will be included in your plan. - You can find more information on the NDIS website - Link:? happens if AT needs are identified DURING the life of the plan, as happens with children whose needs change quickly?You can email the assessment and quote to your local office directly – the email addresses for your area are on the NDIS website Link:? “Urgent action required” in the subject line of your email, with as much information as possible about your request. - Sophie TurnerAre ipads funded? I didn't think they were??Devices like SMART phones and tablets may be funded by the NDIS in some circumstances. However, the legislation that governs the NDIS states that supports can only be funded if they are related to a participant's disability. Some participants will just need assistance to program or set up their smart phone or tablet they already have to address their disability requirements across their telephone or internet needs; that technical advice and support would generally be funded by the NDIS. Tablets and SMART phones are recognised as widely owned and used devices and are not something the Scheme funds for everyday use. However, the extra cost of adapting a SMART phone, PC or tablet to address a participant's functional limitations may be funded under assistive technology in a participant’s plan. If there are certain software applications that are not included as part of the device, that relate directly to the participant's goals and support needs, and are beneficial to them reaching those goals, the cost of those apps may also be funded in an NDIS plan - Sophie TurnerWhich form do we use to apply for non-complex home modifications? Is it the AT form or complex home modifications form?Hi Jan. The panel will not be responding to home modifications questions at today’s webinar. We’re exploring a housing and home modifications themed webinar for 2020, if there is interest from participants and providers. In the meantime, you can find information about home modifications under the NDIS on our website Link:? any registered OT assess and recommend level 3 and 4 complex AT? or do they need extra training?The AT template has a professional declaration for the AT assessor, which requires them to confirm they have the appropriate competency to undertake this assessment. In instances where the Agency has information contrary to this, they may refer this matter to the appropriate regulator, such as the Commission and/or AHPRA.will all links and external information be available after the webinar or should i copy them down now?we will include a copy of the links provided with a recording of the webinar and transcript. You will receive an email when this is availableDo you approve trampoline? OT highly recommended it but planner said no it should be provided by the parents. We are unable to afford to buy things what OT recommends and it is not one of the things we will consider buying. Planner’s reply normal shelf item go and buy yourself.To decide if AT is ‘reasonable and necessary’for the NDIS to fund, the NDIA planner will consider for example: o Is the AT legal to both buy and use? o Do you need the AT because of your disability? o Will it help you pursue your goals and enable you to participate socially or in work/education? o Is the AT likely to be effective and beneficial to you? o Is the AT value for money compared to other options? o Is the AT something a family or friends would normally provide (eg a pram for a young child)? o Is the AT available through another funding source (eg health, or another NDIS program like ILC funding) There is further information in the Operational Guidelines on our website. Link: (?)Is there anywhere on the portal that a participant could check on the status of AT approval?This is something the NDIA is currently working on. If you are uploading an assessment and quote on the participant portal, please ensure they are also sent to your regional AT inbox. Currently any documents uploaded on the participant portal are not automatically re-directed to the Agency. Please see link to find out what regional email address you should use to ensure your AT/HM request is reviewed.? Sophie Turnerwhat do you do with unusable AT? (change in disability, size, etc)The NDIS funds reasonable and necessary supports, however it does not own, retain an interest in or 'control' these supports. When no longer required, the AT should be returned or otherwise agreed with the provider(if leased/hired) or appropriately sold/disposed of. The NDIA will continue to encourage market provision of refurbishment/reissue services.when adding the Specialist assessor connection during pre planning, who and where is the funding coming from?Hi Kathryn. The NDIA has developed a new approach to prepare assessment information for participants with complex AT needs, prior to their planning meeting. This assessment is completed by a specialised AT assessment panel and looks the participant’s broad AT (and sometimes home modification) needs. This new approach is being tested in south eastern NSW and the ACT until August 2019. A decision on using the approach across the NDIA, to improve our planning processes, will be made later this year. More information about the pilot is on our website. Link:? my last planning meeting (September 2018) I submitted comprehensive AT quotes complete with OT reports for AT to be included in my plan. Items requested were overlooked and not included in the new plan with no explanation or rejection. I lodged a request for urgent review with the local NDIS office in October 2018 and 8 months later I have had no response. How should I proceed. CHRISPlease contact your local office or email your AT request to your regions ATinbox. We have a team working through AT backlog and should now have more capacity to address long standing issues. Please title your email as Urgent AT request since September 2018. Please see link to find out what regional email address you should use to ensure your AT/HM request is reviewed.? second Plan review should have identified and addressed all outstanding requests as well as any additional support needs.What is the exact process for submitting an AT assessment appliciation? I have been emailng these to AT.vicnorth email and I don't recieve an acknowlegement email.- Your AT request might be urgent if, for example, your AT has broken or stopped working unexpectedly. - You can contact us on 1800 800 110 and our contact centre team will escalate your request directly with your local office. - You can also email your local office directly – the email addresses for your area are on the NDIS website - Link:? Include “Urgent action required” in the subject line of your email, with as much information as possible about your request.i think that the parents and the planners need more knowledge and understanding and information available regarding what is classified as reasonable and necessary. Will more webinars like this be held?More webinars are planned! fill out the survey form at the end of the webinar and let us know what you want to hear aboutHow long on average will an lodged AT claim take to be addressed. We've had participants waiting up to a year (basically not addressed until review is due)Thank you for joining us. We know the delays for our participants waiting for AT to be processed have been long and such delays are not acceptable. Over the last 12 months we have reviewed our approach to planning where AT and HM is included in plans and have made significant changes to improve. We have made it quicker and easier to access funding in plans for repairs and maintenance, replace equipment and to purchase items valued at under $1500.The government recently announced a service guarantee to address how quickly we reduce delays and the NDIA are working through how we can apply the guarantees and we will communicate this out shortly. Please contact us for specific delays with details included in the attached link of our offices- Donna DivesWhat is the exact email address one would send a completed AT General Assessment/Quote to?Depending on your location. - Your AT request might be urgent if, for example, your AT has broken or stopped working unexpectedly. - You can contact us on 1800 800 110 and our contact centre team will escalate your request directly with your local office. - You can also email your local office directly – the email addresses for your area are on the NDIS website - Link:? Include “Urgent action required” in the subject line of your email, with as much information as possible about your request.am i able to get a copy of questions and answers as this is quite difficult for me to read all the text ? thanks Liz WrightA copy of the questions and answers will be made available on the NDIS website along with a transcript. you will receive an email when it is availableCan you rent wheelchairs under Capital A/T funding? Does this need to be stated?Yes however a rental line item will need to be included in the plan - assessment and quote required. The Planner/Delegate will then review the assessment and quote and make a final decision. - Sophie Turnerinterim hire equipment is becoming very difficult to access due to very low stock from equipment companies - this means participants are stuck in hospital without equipment that would get them home. how long do participants need to wait to access new equipment? Hospital also don't have equipment to provide.- Yes. There are support items that enable you to rent or hire AT in most AT categories. This is particularly helpful if your condition goes through different phases (for example Motor Neurone Disease) and, where appropriate a package of specific funding can be added into your plan that enables access to a range of equipment and providers who can assist you. - Where equipment may be failing or you need interim or short term AT (for example you are waiting for an item to be built for you following discharge from hospital), funding should also be in your plan for this purpose. - The NDIA is currently working on how to make it easier for participants to lease AT as an alternative to outright purchase, where this is the best option.Can you run a webinar on minor and complex home modifications earlier than 2020 ? While a lot of people need minor modifications, there are a number of high cost high risk modifications over the value of $1,500 that people need that are urgent and just as important.We are planning more webinars, let us know in the survey at the end of the webinar the topics you want to hear.Is it typical to have a small amount in a plan for AT when the client has multiple disabiliites ? Under $600 for two years?Thank you for joining us. Without know the individual details I cannot comment as AT is included (as all supports) based on a persons requirements and the impact of a disability. Funding for supports will be linked to a persons goals and needs. Thank you DonnaCan you provide an update as to how the trial of the ATHM Specialist Assessor is progressing? Is there an update as to when this may be rolled out?Hi Tiffany. The four month Specialised ATHM Assessment Panel Pilot concludes in August 2019. Health and Community Consulting Group have been engaged by the NDIA to undertake the evaluation of the Pilot. Once evaluated, the outcomes of the Pilot will be used to assist the NDIA to determine its requirements for a proposed national panel to provide Specialised ATHM Assessment Services (National ATHM Panel).Can a like for like replacement be considered if the piece of equipment was previously funded by Enable?Yes it may - evidence would be required to support existing use of the AT e.g. an order confirmation letter or issue document from ENABLE to demonstrate previous supply / prescription, as well as further information highlighting the need for replacement.As a tertiary hospital, how do we escalate AT concerns where a child or parent are at risk due to the delays or omissions in a child's plan?- Your AT request might be urgent if, for example, your AT has broken or stopped working unexpectedly. - You can contact us on 1800 800 110 and our contact centre team will escalate your request directly with your local office. - You can also email your local office directly – the email addresses for your area are on the NDIS website - Link:? Include “Urgent action required” in the subject line of your email, with as much information as possible about your request.Are there any pathways with the NDIS to minimise wait times for people who need AT to discharge from hospital and go home?If you do have to go to hospital and need AT, you can talk to your hospital team in the first instance. They can work with the NDIA to identify short term solutions and, if necessary, we can help you review your NDIS plan to make sure it reflects any change in your circumstances.For a high cost item that requires insurance, What happens if a family are unable to the fund the insurance costs?Usually it is up to the participant to obtain their own insurance for their AT items. In some circumstances and situations the Agency may pay for insurance however this depends on each participant individually. Please speak to your local LAC or NDIA Planner so they can address your individual circumstances - Link:?. - Sophie TurnerThere is a template available that defines low cost AT items (level 1 and 2). However the items listed on these tables are very 'adults' focused which confuses parents of children with disabilities, is there scope to look at this and make it relevant for children and their families?Thank you for the suggestion the Agency is aware of the needs to undertake additional work specific to children's AT needs.What would you recommend for individuals that have not had AT funded in their NDIS plan, but there is a recognized need for these items for the individual. Do the items need to be stated in their plan or are we still able to submit an Assistive Technology form?Participant AT needs are to be assessed by an OT whom then recommends equipment support needs to the agency. For low risk low cost items, these can be discussed directly with a Planner or LAC to have flexible funding included in a Plan. If a recognised need arises after the Plan review period then please send your AT request/query to you local region: Please see link to find out what regional email address you should use to ensure your AT/HM request is reviewed.?. If the matter is a change of circumstance and requires additional consideration for other supports separate to AT then please submit a change of circumstance form for consideration of additional support needs. Ideally all AT needs have been considered and prepared by the Participant prior to Plan review.How long does it take for a new electric wheelchair to be approved and funded? In my case, the application was made in November 2018. The OT answered NDIS’s queries in March 2019 and it is not yet approved.I am sorry you have experienced such delays. Please follow up with your local NDIA office and I would recommend you email/ follow up via the ATHM email address in your area to enable us to action. Please mark your email urgent follow up and include your NDIS number. The link will provide details of our contact details by putting in your post code. We have put significant resources into working through the AT backlog and again strongly recomend you contact us.?. BEst Regards Donna DivesIs the proposed specialised AT Assessor involved in every plan or just the first plan? If a participant already has a competent OT can they provide this service?Hi Hollie. The NDIA has a number of initiatives currently underway to improve the timeliness and consistency of Assistive Technology and Home Modification (ATHM) decisions. One of the initiatives is a redesigned assessment process for participants with more complex Assistive Technology needs. This new process includes the establishment of a Specialised ATHM Assessment Services Panel that will provide a pre-planning needs assessment that informs a participant’s plan. This new approach is currently being tested in south eastern NSW and the ACT until August 2019. More information about the pilot is on our website. Link:? are the expected turnaround times for AT claims - I am experiencing +12mths ??I am sorry that you have experienced a 12 month wait time. The NDIA is working on improving AT/HM processes to ensure quick turn around for AT/HM requests. You can contact us on 1800 800 110 and our contact centre team will escalate your request directly with your local office. You can also email your local office directly – the email addresses for your area are on the NDIS website Link:? “Urgent action required” in the subject line of your email, with as much information as possible about your request. - Sophie TurnerIf a participant is purchasing a level 1/2 piece of equipment but this is not the same equipment the OT has recommended and the item is a safety risk to the client (which they are not aware of that risk) is there any way to report this so that this equipment requires OT reports for approval?- There are some things, such as modified cutlery or grab rails, that are relatively straight forward and most people would understand (with a little advice) how to select and use them. - Other AT, such as custom made seating systems or complex controls for computers or vehicle modifications, will generally require more review to identify the right AT and avoid risk of injury or poor outcomes when selecting and it setting up. - You can find information about the NDIA complexity level as well as some examples and factsheets on our website. - Link: HYPERLINK "" \l "complexity" \t "_blank" about the people out remote that it will take weeks and week for the AT to be fixed or sometimes the ATs has to come to the next city to be fixed , who is responsible for the transport to those AT to be fixed, especially with the remote aboriginal communitiesGenerally speaking, transport costs which are directly related to the need for repair & maintenance of a participant's AT item, and the repair has been deemed 'reasonable and necessary' then the agency would consider funding the associated transport cost.do plan managers have any involvement in AT/HM other than paying an invoiceThat is correct the only involvement Plan Managers should have with AT/HM is paying the invoice. - Sophie TurnerGlad more webinars are planned. Would be good for them to be after-hours.Thanks for the feedback - we'd appreciate you providing this information in the survey following the webinar. The survey will help us plan for future engagement activites- In VIC with NDIA and SWEP disbanding, are there plans for NDIA to implement a similar credentialing system for AT? If so, how would that look and when would it be introduced.During the transition phases of the NDIS we worked with state equipment programs to review the quality of AT assessments submitted to the NDIA. From 1 July the NDIA is moving to a nationally consistent approach to assessment review. All assessments and quotes should now be sent directly to the NDIA via the local AT email addresses published on the NDIS website.If you have submitted your assessment or quote through a state provider before 1 July, it will be passed on to the NDIA and you do not need to resubmit it.More information is on our website.Link:?. Thank you for joining us today Donna Divescan a physio assess the AT needs. You have only mentioned OTsPlease refer to the front page of the new AT assessment templates that clarify this. Yes,a physio, as well as other AT assessors, can prescribe AT within the scope of their professional experience and practice.A laptop for low vision and blind users, as mentioned, is an incredibly useful assistive device. Does the NDIA intend to begin funding these?The extra cost of adapting or adding certain software for computer to address a participant's functional limitations may be funded under assistive technology in a participant’s plan, if this is not included as part of the device and relates directly to the participant's goals and support needs, will be beneficial to them reaching those goals and considered value for money when compared to other options.As therapists, how are we recommended to support individuals with AT in their plans, but the AT that is stated in their plan are not what is required? The plan review process is very time consuming- are we able to submit an AT application for items that are not included in their plan?If the item/s have not been included in a participants plan, please send the assessment and quote to the local regional office so that a Delegate can review the request and make a decision. You can email your local office directly – the email addresses for your area are on the NDIS website Link:? “Urgent action required” in the subject line of your email, with as much information as possible about your request. - Sophie TurnerHow will the AT assessment done prior to the planning meeting be funded? Will this be reimbursed or needed to be privately paid by the participant?Hi Kaitlyn. The Specialised ATHM Assessment Panel is currently being tested in south eastern NSW and the ACT until August 2019. Assessments are offered free of charge for participants participating in the pilot. More information about the pilot is on our website. Link:? the new AT processes that do not require SWEP applications, what should the approximate timeframe be for approval & access to funds for scripted wheelchair/seating?The new AT processes have been designed to improve time frames and ensure AT is considered within a participants plan as is any funded supports. Whilst we acknowledge we still have significant work to do to improve the processes and turnaround time for AT we are working to implement Service agreements in the near future to ensure time frames for equipment are reasonable and met. We will communicate the new service agreements out shortly. Kind Regards Donna DivesWhy does it take for more than 6 month to get a wheelchair for my 5yr old. Its been approved on the plan but still waiting and not sure for what. I have rang the NDIS and they can give any updateIt should not take this long for such a request. A reasonable timeframe may be around 6 weeks. There is work currently underway to work through the AT backlog. Delays may be either due to backlog volume of documents may have been uploaded directly by a Participants to their portal of which the agency is not aware of this until the Participant sends an email advising of such to action Please see link to find out what regional email address you should use to ensure your AT/HM request is reviewed.? mark your email URGENT AT 6 month delay and if you where possible make contact with your local office to continue to escalate the matter.Leah, great point.Thanks for the feedbackis AT funding also funds the installation costs low low cost items?Each AT request is individually reviewed and based on the evidence and information provided. Speak to your local LAC or NDIA Planner about your specific request. Link:? Sophie TurnerNDIS request 2 quotes for complex AT at times, what are we supposed to do when there is only 1 available supllier of this item? Also, suppliers are getting annoyed at quoting against each other. Is there a guideline on this?The Agency appreciates it is not always possible to obtain two quotes, the new AT template has a new section, that prompts an AT assessor to clarify and provide information when this is not possible. ie rural / remote, the specialiaation of the AT etc. At time one quote is acceptable with appropriate reasons.To what extent should a functional assessment be including assistive technology recommendations and how do the planners use this information to formulate what AT should be included in an individual's plan?An AT assessment should be completed by a professional with specific experience assessing and prescribing the AT you need. - In May this year we released new AT assessment templates, including guidance on who should be completing an assessment with you. - You can access these templates on our website - Link:? In many cases certain types of AT assessment are best completed by particular professions. For example: o recommendations of modifications of a car should be completed by a registered Occupational Therapist; o a hearing specialist should complete an assessment for a hearing aid or device.Repairs/Replacement on AT - what’s the best way a participant can ensure they don’t go w/o their equipment IF/WHEN their AT needs maintenance? Currently DES wont repair mid-plan without the participant having enough funding in AT to cover cost. Going forward, is there a better solution than having a plan review that is currently on offer?Then agency would strongly encourage a participant to prepare for their scheduled plan review and consider discussing a ‘back up plan’ during the plan review for when such situations arise. Incorporation of funding for" hire of AT' may be a suitable back up plan. We would also recommend participant's have regular maintenance organised early in the plan to avoid problems or any unexpected AT breakdown.Are there timeframes for processing AT requests and are these timeframes available to advocates and the public?The NDIA understand that the wait times need improvement the NDIA have developed new processes to ensure participant satisfaction and better participant experience. You can contact us on 1800 800 110 and our contact centre team will escalate your request directly with your local office. You can also email your local office directly – the email addresses for your area are on the NDIS website Link:? “Urgent action required” in the subject line of your email, with as much information as possible about your request. - Sophie TurnerMinor repairs and maintenance on already existing AT can be covered under Core using the Low Level AT Funding, correct? For example replacing/repairing a hoist sling?Yes.Why is the wait for more complex wheelchairs so long? We have been waiting over 12 months and have spoken with the LAC with no resultThanks for joining. Are you waiting on the wheelchair from the provider (if yes please contact the provider to follow up) or is it for the wheelchair to be assessed for funding with the NDIS? Please follow up directly with the NDIA office . I have attached the link which will provide details for email or phone??. Please include in your email Urgent follow up and your NDIS number. The email address should be for your areas NDIS ATHM email. Best Regards DonnaYou haven't spoken about AT for children who are nonverbal can you please speak on this issueSome participants may need a special app, software or connected device due to their disability. For example, in some cases, a tablet may be considered reasonable and necessary where the tablet is a stand-alone communication device required due to a person's disability. An AT assessment should be completed by a professional with specific experience assessing and prescribing the AT type needed and certain types of AT assessment are best completed by particular professions. For example, recommendations for alternative and augmentative communication AT should be completed by a Speech Therapist.Would items such as an iPad, iPhone or Google Home be approved in a plan? I understand these are often declined, is this a gap?Hi Julia. Devices like SMART phones and tablets may be funded by the NDIS in some circumstances. However, the legislation that governs the NDIS states that supports can only be funded if they are related to a participant's disability. Some participants will just need assistance to program or set up their smart phone or tablet they already have to address their disability requirements across their telephone or internet needs; that technical advice and support would generally be funded by the NDIS. If there are certain software applications that are not included as part of the device, that relate directly to the participant's goals and support needs, and are beneficial to them reaching those goals, the cost of those apps may also be funded in an NDIS plan. Some participants may need a special app, software or connected device due to their disability. For example, in some cases, a tablet may be considered reasonable and necessary where the tablet is a stand-alone communication device required due to a person's disabilityIs there a limit to the amount of Level 1/2 items (such as grab rails) that can be claimed through core supports. I seem to get 1 rail approved but if I have multiple items required that add up to a large amount I am getting asked to complete an AT report. Just wondering what the cap limit is or how I can check this.Thank you for the question. The low cost funding is up to $1500 which will allow a participant to purchase items under $1500 without an assessment or quote. Items over $1500 will require a quote and assessment. Please refer to our website which has the fact sheet for Level 1 and Level 2 DonnaCan you please specify the state equipment programs available in NSW?Enable is the state equipment program in NSW, however effective 1 July 2019 Enable will have changes to their supports. - Sophie TurnerIf my son needs a bigger size sling for his hoist, is this considered level 1/2 AT that we can purchase through core supports? Or does his therapist need to complete an AT request?Simply purchasing a larger sling of the same type / brand currently being utilized, may be purchased using core funding. It would be advisable to consult your OT to ensure the most appropriate size is purchased.What is the URL for "simpler process to replace IT"?Link:? you have core funds consumables of $4,000 (self managed) but then it says (in core) “funding for AT level 1 & 2 - $520 is allocated” - does that mean you can spend no more than $520 of the consumables amount on level 1 & 2 assistive tech? This seems to contradict earlier questions where it was advised level 1 and 2 assistive tech up to $1500 can be bought from consumables if it is to meet your goalsDependent if the $4,000 is flexible or linked to line items. A line item will be restricted to that stated pricing level for low risk low cost, however if you have say $4,0000 in your consumables budget and $520 is drawn down for a line item, providers can still access the remaining funding. Yes you can claim up to $1,500. I am assuming $4,000 was put into the plan for specific needs therefore email your local region for AT support if you are experiencing difficulty in accessing AT supports. Please see link to find out what regional email address you should use to ensure your AT/HM request is reviewed.? if the plan is wrong?Thanks. If you believe your plan is incorrect please contact the planner, LAC or support coordinator. You can submit a review and we will review the full plan. Please contact us? you Regards DonnaWhy are LAC's/planners requesting AT forms for low cost equipment under $1000, basic off the shelf wheelchairs etc?Even though the wheelchair may be low cost this does not mean it is a low risk. The NDIA has set four levels to describe AT complexity to help you identify the level of assistance a participant may need. The complexity level may not relate to cost of the AT. Some low cost AT can pose significant risks if not selected or installed correctly. Participants should always seek reliable independent professional advice before sourcing or using high complexity AT, even if you have used a similar product before. Sometimes an item of AT may move up a level or two because of the risks the participant has associated with their disability or the environment where they need to use the AT. The AT complexity table provides some guidance on what the level of assistance a participant may require depending on the complexity of their AT needs. You should self-assess whether you are suitably competent to provide the level of assistance which is required by the participant. Link:? Sophie Turner ................
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