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40836853619500Revised November 2016Camcare was established in 1976 to meet the needs of people in the local area who sought community support.Camcare is a community-based organisation that operates from two sites at Ashburton and Camberwell.Camcare delivers wellbeing and support services principally to individuals and families living in the City of Boroondara. In addition the Integrated Family Services team provides family support as a partner in the Inner East Integrated Family Services Alliance. Camcare also provides Access to Applied Psychological Services (ATAPS), material aid, parent education, advocacy and community development. We seek to ensure the provision of high quality services, which will bring about significant improvements in the life and experience of the children, young people and families with whom we work.Camcare receives funding from local, state and federal governments. We also attract funds through the support of private donations, philanthropic trusts and the community sector.General Information Position title:Information OfficerReports to:Business ManagerOrganisation:Camcare Inc.Rate of Pay:Based on SCHCADS award level 5Hours of work:15 hours per week (0.4 FTE)Key Responsibilities oversee the maintenance of the Automated Daybook (ADB) system maintain the Camcare policy and procedures documentation systemmaintain and update Camcare’s website and intranet sitesassist with the maintenance and updating of Camcare’s Facebook and LinkedIn pagesmonitor client feedback: review feedback forms, respond to online client feedback formsassist with preparation of statistics as required for funding bodies, funding proposals and annual reportsupervise the volunteer statistics officer who prepares information for funding bodies and other purposesprovide support to community support workers (CSWs) using various electronic systems (ADB, CS database)upload Board papers on a timely basis for Board meetings Key Performance Indicatorsaccurate and timely maintenance of Camcare’s various systems (internet, intranet, ADB, Facebook, LinkedIn)accurate and timely maintenance of referral resources, and co-ordination of Camcare printed and online informationsupervision of volunteer statistics officer and quality officeraccurate and timely provision of statistical data as requiredprovision of training and IT support to staff and volunteers for use of Camcare's systemsmaintaining effective and collaborative working relationships with Camcare staffSpecific TasksCommunity Information Managementkeep up to date documentation to support the Information role at Camcare oversee maintenance and distribution of Camcare’s suite of brochures to other agenciesoversee Camcare’s library display at Kew libraryensure that brochures displayed at all sites are relevant, up to date and plentifulliaise with the Manager Community Support to discuss statistics, client feedback, support for CSWsKnowledge System Softwaremaintain the Camcare policy and procedures data base, ensuring updates are included in a timely mannertrain new staff to use document management systeminform staff when policies/procedures are updatedassist management with preparation for external quality auditupload Board papers in accordance with the reporting timetableWebsiteadd new posts to Camcare’s website, update information and brochures, assist with management of website contentfamiliarity with WordPress to maintain the website Facebookadd posts and photos to Camcare’s Facebook pagebe alert to recent events that may be relevant to Camcare for inclusion on Facebook pageshare other Facebook pages with Camcare and “like” other Facebook postings on Camcare’s behalfStatisticsreview and prepare statistical information on a regular basis and upon requestsupervise statistics officer who gathers statistics from various sources in readiness for quarterly reports to CouncilAdministrationmanage Camcare’s general email account (camcare@.au), respond or redirect as requiredprovide assistance as required to volunteers and staff with induction in computer use and software, IT problems and follow up with IT supportassist with general administration duties and other reasonable requests as directedSelection Criteriaessential skills and experienceexperience in maintaining and understanding website and intranet software packagesappreciation of the structure of the delivery of services by government and community agenciesability to deliver a range of training opportunities to staff and volunteers to maximise the benefits from Camcare's systemsdesired skills and experienceproficiency with WordPress and similar web management systemsexperience working in a government funded not-for-profit community based agency understanding of the community information provision and referral processRelevant Personal Characteristics:Ability to work harmoniously with a team of paid staff and volunteersEffective written and oral communication skillsA strong customer service approachGood organisational and interpersonal skills, ability to work autonomously Ethical Requirements:All Camcare employees are required to adhere to Camcare's Code of Ethics. PolicyAll staff will abide by Camcare’s policies and practicesPhilosophy of Camcare's workAll staff will work within the philosophical guidelines set out in the Aims and Objectives in the ConstitutionConditions of EmploymentEmployment is under the conditions of the SCHCADS awardEmployment contract will be for 12 monthsSalary packaging is available (subject to legislation and Award compliance)The position is subject to external funding and to annual program reviewA driver’s license and access to own vehicle are required. Where use of own vehicle for work-related purposes is required, reimbursement will be made at the prescribed rateThe position will be based at the Camberwell office, with visits to the Ashburton office as requiredPre-employment checks (including proof of identity, relevant qualifications, drivers licence and three referees) are requiredEmployment is subject to a satisfactory criminal records check ................
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