Investor Day 2020

Investor Day 2020

June 23, 2020

Agenda

Vision | Scott McFarlane Multi-Product Journey | Sanjay Parthasarathy Global Opportunity | Amit Mathradas Global Marketing | Jay Lee Strategic Partner Management | Greg Chapman U.S. Go-to-Market | Greg Stivers International Opportunity | Salim Ali Global Compliance | Liz Armbruester Finance | Ross Tennenbaum Q&A | Scott, Amit, Sanjay, Ross, Greg C.

Legal Disclaimer ? Safe Harbor

This presentation contains "forward-looking" statements ? that is, statements related to future, not past, events. In this context, forward-looking statements often address our expected future business and financial performance and financial condition, and often contain words such as "expect," "anticipate," "intend," "may," "might," "plan," "believe," "continue," "could," "estimate," "seek," "see," "likely," "potential," "predict," "project," "target," "should," "would," "will," or similar expressions. Forward-looking statements by their nature address matters that are, to different degrees, uncertain. For us, particular uncertainties that could cause our actual results to be materially different than those expressed in our forward-looking statements include: our ability to sustain our revenue growth rate, to achieve or maintain profitability, and to effectively manage our anticipated growth; our ability to attract new customers on a cost-effective basis and the extent to which existing customers renew and upgrade their subscriptions; the impact of the novel coronavirus (COVID-19) pandemic and any associated economic downturn on our business operations, results, and financial position; the timing of our introduction of new solutions or updates to existing solutions; our ability to successfully diversify our solutions by developing or introducing new solutions or acquiring and integrating additional products, services, or content; our ability to maintain and expand our strategic relationships with third parties; our ability to deliver our solutions to customers without disruption or delay; our exposure to liability from errors, delays, fraud, or system failures, which may not be covered by insurance; our ability to expand our international reach and other risk factors discussed in our most recent annual report on Form 10-K filed with the SEC under the heading "Risk Factors."

Forward-looking statements involve known and unknown risks, uncertainties, assumptions and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forwardlooking statements. Forward-looking statements represent our management's beliefs and assumptions only as of the date of this presentation. Except as required by law, we assume no obligation to update these forward-looking statements publicly, or to update the reasons why actual results could differ materially from those anticipated in the forward-looking statements, even if new information becomes available in the future.

This presentation includes certain non-GAAP financial measures as defined by the Securities and Exchange Commission (the "SEC") rules. These nonGAAP financial measures are in addition to, and not a substitute for or superior to measures of financial performance prepared in accordance with U.S. GAAP. There are a number of limitations related to the use of these non-GAAP financial measures versus their nearest GAAP equivalents. For example, other companies may calculate non-GAAP financial measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. As required by Regulation G, we have provided a reconciliation of those measures to the most directly comparable GAAP measures, which is available in the appendix.

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Scott McFarlane

Founder & CEO

Vision for our expanding market opportunity

Strategic highlights

1 Biggest problem you've never heard of

2 At the center of four major tailwinds

3 Accelerating multi-product platform opportunity

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Monetizing broad reach leveraged to eCommerce and Cloud

5 Driving efficient growth to a billion and beyond

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