Careers Booster



Theresia GravenberchBangkok, Thailand | T: +66 922839645 | E-mail: trees.gravenberch@Highly motivated, result-oriented, and well-qualified professional with over 31 years of successful working experience in various roles in Sales, Operations, Logistics, and Management. Demonstrated customer-oriented workflow performance, identified clients’ needs and preferences situations, and expedited quality of the providing service. Managed advanced solutions delivery and collaborated with cross-functional teams to achieve organization’s goals and objectives. With a comprehensive understanding of all aspects of freight forwarding operations and procedures, able to ensure high-level service in a timely and accurate manner. Proven expert with strong communication and organizational skills, able to build long-term trust relationships with clients and colleagues. Confident, flexible, and efficient in the fast-paced multitasking environment.PERSONAL INFORMATION Nationality: Netherlands/ DutchDate of birth: DD/MM/YearSex: FemaleMarital Status: SingleEDUCATIONEVO for Logistics and Transport, Zoetermeer, NL | 1998Customs Specialist Diploma M.B.O College for Fashion and Management “De Schans'', Amsterdam, NL| 1986Core Skills and CompetenciesLogisticsOperations ManagementSales and MarketingBranch ManagementProject ManagementCustomer ServiceBusiness AdministrationBusiness AnalysisReportingCritical and Analytical ThinkingStrategic Business PlanningProblem SolvingTime and Task Management CollaborationMultitaskingTeamworkCommunication OrganizationProfessional ExperienceBranch Manager 08/2016 – PresentGPS GLOBAL ASIA LTD., Bangkok, Thailand Assume responsibilities for controlling and managing branding activities and creating marketing strategies to expand existing customer sales. Collaborate with Senior Management in developing strategies in order to maintain and increase persistence through marketing and operational reports.Analyze branch profit and loss to maximize profits and achieve business goals.Sales and Marketing Executive 05/2015-05/2016KGH Customs Services, The NetherlandsAssume responsibilities for controlling and managing branding activities and promoting KGH Customs Services in the Schiphol Airport area. Increased sales by organizing all operations and procedures in the most effective process.Managed the website updates and acquisition of new prospects to demonstrate excellent business performance.Freight Forwarder 09/2012–04/2015GDB LOGISTICS UPS SCS, DHL GLOBAL FORWARDING, FEDEX EXPRESS, KUEHNE&NAGEL PERISHABLESCoordinated all the transport (ocean and airfreight) activities from origin to destination in a timely and accurate manner. Provided rate quotations, customs clearance, weekly status reporting to develop the business performance.Performed high-level correspondence management with clients and senior management.Assumed responsibilities for delivering audit report to the Branch Manager on recommendations for improvement and specific changes. Business Development Coordinator 03/2011–04/2012THE EXECUTIVE CARGO CLUB, Shanghai, ChinaCoordinated and developed a paid membership online community for executives, senior management, and owners in the logistics industry worldwide.Actively identified and searched for potential strategic partners for cross marketing and collaborated with them, resulting in long-term cooperation through excellent communication and negotiation skills. English Teacher 04/2011–06/2012SUN MOON EDUCATION SHANE INSTITUTE IN SHANGHAIWorked with peopled of different age and different skill levels and developed their conversation abilities. Taught the English language to Chinese children (6 to 12 years) as per the guidelines of the Shane Institute.Operations Manager 08/ 2007- 02/2011GLOBAL PIETER SMIT BV, NIEUW VENNEP, The Netherlands. Monitored and controlled organizational operations on the niche market such as motorsports, automotive, (live) entertainment and project logistics.Supervised worldwide projects for live entertainment events, exhibitions, luggage tour.Performed as a primary contact point for the network group, including Global Pieter Smit participates, negotiations with airlines/shipping lines/transport companies for rates.Inside Sales Executive 08/2006-08/2007Schenker International BV, Amsterdam, The Netherlands.Managed all the sales operations, including providing support to the External Sales Team. Organized 14 appointments per week for the External Sales Team to improve workflow integrity and performance.Enhanced the quality of the company’s services by phone acquisition, business analysis, and innovative recommendations, resulting in sales increase. Senior Customs Affairs Officer 09/2002 – 01/2006DHL GLOBAL FORWARDING (FORMERLY DHL DANZAS AIR & OCEAN), Schiphol, the Netherlands Successfully performed supporting activities for branch offices in the Netherlands.Assumed responsibilities for controlling customs clearance procedures, monitoring, and managing refunds of duties and taxes as well as supervising fiscal risks.Conducted detailed complex reports to operational departments.PRIOR PROFESSIONAL EXPERIENCE Office Manager05/2001 – 08/2002 OMEGAM WATER, Amsterdam, Senior Customer Clearance Officer03/1996-02/2001 RHENUS LOGISTICS (FORMERLY ROAD AIR), Schiphol, The NetherlandsImport Department Officer 10/1986-02/1996C&A NEDERLAND, Amsterdam, The NetherlandsPROJECTS Catering Representative 04/2006 – 08/2006KLM CATERING SERVICESLocation Manager 03/2001 –05/2001DE LOG? SERVICES EXECPTIONELLE, Accenture Amsterdam & Zeist-References Available upon Request- ................
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