WHO TO CONTACT QUESTION OR ISSUE Eaton Service Center at ...

[Pages:2]Benefit Contact Directory

WHO TO CONTACT

QUESTION OR ISSUE

Eaton Service Center at Fidelity General benefits and eligibility questions

Phone:1-866-EATON01 (1-866-328-6601)

Enrollment in benefits

Computer: Go to eaton on Life event reporting (e.g., divorce, death)

the internet

Dependent information updates

Mobile: Download the Fidelity NetBenefits app Beneficiary elections and updates

from the App Store?, Google PlayTM Store, or Savings plan investment options and plan provisions

Windows Store

Pension payment questions

Forms and information requests

Reporting a death

Vendor Partners

(e.g., UnitedHealthcare, UMR or OptumRx)

Contact information included in next section.

HealthCare HelpLine

1-866-EATON01 (1-866-328-6601) If you are unable to resolve your issue after contacting UnitedHealthcare or another vendor partner, call the Eaton Service Center at Fidelity and ask to be transferred to the HealthCare HelpLine.

Find a network provider and estimate cost

Determine coverage

Claim status

Understanding an Explanation of Benefit (EOB)

Requests for additional or replacement ID cards

The HealthCare HelpLine can help with: Determining the status of an outstanding or delayed

benefit payment, and requesting an explanation of the problem or that the claim be expedited Questions on benefit determinations that do not seem to agree with plan information

VENDOR PARTNERS

CONTACT INFORMATION

The following list of Vendor Partners may include some partners who do not apply to you

UnitedHealthcare

1-844-391-1889

PPO Medical Coverage



UMR

1-866-829-0873

Non-PPO Medical Coverage



OptumRx

1-855-278-2878

Prescription Drug Program



Securian

Please call the Eaton Service Center at Fidelity for

Life Insurance Benefits

assistance

LifeWorks

1-877-849-6034

Access to counseling professionals and related (user name: lfg, password: resources)

resources for legal, financial and grief issues*

* available only to retirees covered by Eaton Retiree Life Insurance

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