Supplement 1: Salesforce Platform Managed Service
Change management and User adoption: The current CRM system has had a 0% end user adoption rate. It is currently used simply as an extension of Excel –as a tool to help the administrator/super user capture high level data as it is provided (through word of mouth, email, digging through individual calendars for meeting information, etc.), which in turn is used to create bi-weekly meeting reports. ................
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