Defense Information Systems Agency



Server Hosting Optional ServicesDatabase Administrator DutiesApplication Support DutiesWeb Administrator DutiesDatabase Administrator DutiesProject/WorkloadsMonitor database logsInstall database, partner applications, and patchesProvide after-hours support for incidents and authorized service interruptions (ASIs)Configure and manage replication and/or cluster environment softwareMonitor performance metrics, hardware load, and disk usageAnalyze data usage and project data capacity Assist application designers and partner developersConfigure and provide input on database structuresAllocate table spaces for database requirementsCreate/modify database instancesManage data file backupsCoordinate with operating system (OS) administratorsIncident ManagementEscalate incidentsReview/update all assigned ticketsProblem ManagementPerform Root Cause Analysis (RCA)Develop workarounds and publish to the Known Error Database (KEDB)Update assigned ticketsEscalate tickets to Tier IIIChange ManagementProvide system and component informationAdd all new systems to the Configuration Management Database (CMDB)Remove all decommissioned systems or componentsDocument all changes to include the Continuity of Operations (COOP) planCoordinate with application, OS, and web administratorsEnterprise Information Services (EIS) and Enterprise System Management (ESM) ToolsInstall and configure d/base management softwareSecurityVerify Security Technical Implementation Guide (STIG), Chief Technology Officer (CTO), and Information Operations Condition (INFOCON) requirementsValidate all applicable postures within the Vulnerability Management System (VMS)Update findings for assigned databases in VMS Perform annual Secure Readiness Reviews (SRRs) Apply all required patchesAdhere to US Cyber Command (CyberCom) Information Assurance Vulnerability Alerts (IAVAs)//bulletins/tech advisories Participate in audits for partner/site accreditation Create and update VMS Plan of Action and Milestones (POA&M) Account Management Manage user accounts for workload/database support Ensure privileged passwords are changed/maintained Coordinate with storage administratorsApplication Support DutiesProject/WorkloadsPerform application tuning or modifications Monitor application logsInstall application software and patches Provide after-hours support for incidents and ASIsMonitor performance metrics Assist application designers and partner developersConfigure and provide input on application structuresChange disk space allocation layout Build, maintain, and monitor job schedules Resolve job aborts and other application errorsCoordinate with database and system administrators Mitigate contention and/or improve application performance Coordinate with OS administratorsIncident ManagementTroubleshoot application incidents/unscheduled interruptions Escalate incidentsReview/update assigned ticketsProblem ManagementPerform RCADevelop workarounds and publish to KEDBUpdate assigned ticketsEscalate tickets to Tier IIIChange ManagementFollow change management processes Provide application information using applicable configuration management (CM) processesAdd all new systems to CMDB Remove all decommissioned systems or components Document all changes to include COOP planCoordinate with database, OS, and web administratorsEIS and ESM ToolsEnsure tools monitor and alert on application uptimeSecurityVerify STIG, CTO, INFOCON requirements Validate all applicable postures within VMS Update findings for applicable applications in VMSPerform annual SRRsApply all required patches Adhere to CyberCom IAVAs/bulletins/tech advisories Participate in audits for partner/site accreditationCreate and update VMS POA&M Associate security profiles to jobs IAW information assurance (IA) requirementsAccount Management Manage user accounts for workload supportEnsure privileged passwords are changed/maintained Coordinate with storage administratorsWeb Administrator DutiesProject/Workloads Modify parameters to optimize performanceMonitor web logsInstall web server, partner applications, and patchesProvide after-hours support for incidents and ASIsMonitor performance metrics Assist application designers and partner developers Configure and provide input on web server configurationCreate/modify web sites Manage web server file backupsCoordinate with OS administrators Incident ManagementTroubleshoot web incidents and unscheduled interruptionsEscalate incidentsReview/update all assigned tickets Problem ManagementPerform RCADevelop workarounds and publish to KEDBUpdate assigned ticketsEscalate tickets to Tier IIIChange ManagementProvide system and component informationProvide web server software and component information Add all new systems to CMDBRemove all decommissioned systems or componentsDocument all changes to include COOP planCoordinate with application, database, and OS administratorsEIS and ESM ToolsEnsure tools monitor and alert on web server uptimeSecurity Verify STIG, CTO, INFOCON requirementsValidate all applicable postures within VMS Update findings for assigned web postures in VMS Perform annual SRR reviewsApply all required patchesAdhere to CyberCom IAVAs, bulletins, and tech advisoriesParticipate in audits for partner/site accreditation Create and update VMS POA&M Account Management Manage web server accounts for workload/support Ensure privileged passwords are changed/maintained Manage user account profiles ................
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