Job Code:



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Student Affairs - Admissions Coordinator SA/06.14

Student Affairs FLSA Status: Exempt

JOB SUMMARY

The Admissions Coordinator is responsible for the organization and coordination of office operations by maintaining office systems (work flow, delegation of responsibility and tasks), developing and implementing procedures, and deploying resources to facilitate organizational effectiveness and efficiency. The Student Affairs Coordinator provides assistance to the Director of Admissions in planning and implementing Admissions strategy.

MAJOR DUTIES

Managerial and Leadership Role

• Manages the functions of Admissions/Student Affairs front desk customer service staff, including application document intake, student communication, and general customer service.

• Assists with maintaining office staff by recruiting, selecting, orienting, and training operational staff.

• Ensures adequate coverage of the Admissions/Student Affairs offices at the Appalachian, Marietta, North Metro, and Paulding campuses.

• Provides assistance to staff who are responsible for data entry and integrity, reporting, communication flow, and correspondence.

• Assists with training of operational staff in optimal data entry and scanning procedures and documentation.

• Creates, executes and produces queries from Banner database to ensure data integrity and accuracy. Assists with maintenance, updates and dissemination of Banner coding documentation.

• Serves as a working manager and a member of Student Affairs Leadership Team.

• Collaborates with Records, Student Outreach, Student Financial Services, Advisement, and other relevant departments to ensure Admissions/Student Affairs front desk customer service staff are functioning in a satisfactory manner.

Customer Service Quality Control and Training

• Assigns, provides assistance to the Director in the supervision of, and evaluation of the work of professional employees engaged in responding to general inquiries, information sharing, and other significant functions of the office.

• Directs the onboarding training of new Admissions personnel.

• Creates and manages a training schedule that ensures Admissions/Student Affairs front desk customer service staff maintain an adequate knowledge level and provides opportunities to expand skillsets.

• Develops processes and implements procedures that are efficient and data-driven.

• Directs the processes and procedures that help to guide the campus visit experience, including phone and systems protocol, data entry and transfer, all leading to an exceptional customer service experience.

Functional Duties

• Provides communication, counseling, and guidance to prospective students and applicants, including but not limited to: answering inquiries, counseling prospective students and applicants through the application process, assisting prospective students in selecting an optimal program of study, sending mass communications to applicants, interpreting college transcripts and making acceptance decisions, and coordinating the application process for select programs of study.

• Provides assistance to students, parents, faculty, staff, and administration as needed on various issues; resolves difficult issues related to admission, student enrollment, student accounts, registration, and residency classification.

• Maintains office efficiency by planning and implementing office systems (purchasing, documentation, inventory).

• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

• Completes operational requirements by scheduling and assigning operational staff and following up on work results.

• Keeps management informed by reviewing and analyzing special reports, summarizing information and identifying trends.

• Coaches, empowers and enables operational staff by planning, monitoring, and appraising job performance.

• Contributes to team effort by accomplishing related results as needed.

• Serves as the College’s placement testing administrator.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of the mission of postsecondary vocational/technical education.

• Knowledge of college programs of study.

• Knowledge of financial aid requirements.

• Knowledge of related state and federal regulations.

• Knowledge of budget development and management principles.

• Skill to work cooperatively with community leaders, students, faculty and staff.

• Knowledge of and facility with the Microsoft Office suite of computer applications.

• Excellent organizational and problem-solving skills.

• Excellent interpersonal communication skills (face-to-face, phone, and e-mail).

• Proficiency in data gathering, summarizing and reporting.

• Proficiency in writing clear and correct prose and correspondence.

• Ability to work independently as well as collaboratively.

• Ability to maintain accurate and well-organized records.

• Ability to maintain confidentiality.

• Ability to manage detail, manage multiple projects, meet deadlines and work with frequent interruptions.

• Ability to acquire new knowledge and develop new skills.

• Skill to make timely decisions.

• Skill in the operation of computers and job-related software programs.

• Skill in decision making and problem solving.

• Skill in interpersonal relations and in dealing with the public.

• Skill in oral and written communication.

SUPERVISORY CONTROLS

The Director of Admissions in Student Affairs assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES

Guidelines include the State Board of Technical and Adult Education Policy and Procedures Manual, Chattahoochee Technical College policies and procedures, and applicable federal and state legislation, policy and guidelines. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of varied specialized duties. Strict and frequently changing standards and regulations contribute to the complexity of the position.

• The purpose of this position is to manage Admissions/Student Affairs processes and also front desk customer service staff, help lead the efforts of the Admissions department, and support the broader efforts of Student Affairs. Success in this position contributes to the efficiency and effectiveness of college operations.

CONTACTS

• Contacts are typically with students, faculty, staff, college administrators, and members of the general public.

• Contacts are typically to motivate or influence persons, to resolve problems, to give or exchange information, or to provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects.

• The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

This position will assist in the direct supervision over Student Affairs Assistants and potentially Student Affairs Specialist(s).

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a course of study related to the occupational field and at least three years of paid work experience in college or university admissions, OR Associate’s degree with five years of paid work experience in college or university admissions.

• Minimum of three years’ experience in Banner.

• Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.

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