CONTENTS
Without Prejudice
March xx, 2012
Mr.
XXXXX
xxxxxxxx
Ddddd
Udddddd
Dear Mr. xxx
I am writing with regard to your shipment dispatched from Qatar to Bahrain under package tracking number XXXXXXXX. Shipment was picked up on xxth March , 20xx and delivered on xxth March , 20xx.
Mr. XX, on behalf of FedEx we regret the inconvenience caused due to this incident. ***Indicate the issue what you need to say***.Our primary goal is to handle every shipment with the utmost care and in an expedient manner. This incident is not an example of the quality of service we wish to provide, and I hope you will find this to be an isolated incident and not indicative of our excellent level of service.
Our liability is limited per our Conditions of Carriage (see back of the Air waybill and ).
Our customers are the very basis of our success and customer satisfaction will always be our priority. Please feel free to contact me if you need any further assistance.
Sincerely,
................
................
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