Supportservices.org.au



1307939-324091South West Sydney Ageing ForumA Network of Services Working Together to Support Older People, People with a Disability and their Carers to remain Independent in the Community.au.au00South West Sydney Ageing ForumA Network of Services Working Together to Support Older People, People with a Disability and their Carers to remain Independent in the Community.au.au10766-32409100Minutes of Aged online meeting held on Tuesday 3rd August 2021SWS Ageing ForumChair: Sandra Loyola-SandovalMinutes: Vanessa ValeAcknowledgement of land and countryThe chairperson acknowledged the custodians of the land.General housekeeping / WH&SHousekeeping information given.Attendance Online: Dursun Arzu, Vanessa Vale, Alison Matthews, Loren Recabarren, Eunice Sansour, Sarah MorrisSandra Merritt, Yolanda Encina, Rachel Lam, Diana Jacob, Cynthia Death, Mercy Splitt, Claire Bishop, Narellan Brown, Kao Lee Lor, Leanne Pham, Kim Pyao, Brendon Beness, Jane Meccelli, Diana Monroy, Jacinta Kee, Sarah Woods, Anastasia Hadjisavas, Stella Hristias, Linda Luong, Mary Tito, Kim Handcock, Anna Dang, Caroline Yan, Heneritta Poggorska, Deborah Cameron, Samia GuirgisMinutes of last meeting reviewed and accepted. Accepted by Claire Bishop and Eunice SansourGuest SpeakersGuest Speaker 1Mercy Splitt Business Development Manager (Vulnerable Communities) mesplitt@.au 0490128481This project is state-wide. It has been running in western Sydney for a while now. We provide 15-week support for individuals that have hoarding tendencies. Identify issue with clutter excessive accumulation. Up to 12 people in the group, they are encouraged to talk about what is going on, such as, past traumas and situations. The support group is social and people who join generally understand the struggles, triggers that come up as well. Groups are run online not face-to-face. In the current period from 30th August, we will run five groups a week from 9.30 to 11.30 on a day of the week that works for them. They can join online another day if they choose. Support groups run for 15 weeks. Every 5 weeks we will stop the meeting for a week and do home visits to give clients a chance to work through the learnings, motivation and reinforcement. We will also run Information sessions next week. There will be five sessions: Two sessions for service providers, two sessions for individual and one session for family and friends. The sessions will be targeted in various ways. Services providers will be able to attend the referral session in how to support clients through the 15-week journey. Be aware that many emotions come up, memories and past traumas. The Hoarding &Squalor program case management spent many years specialising the services documentation they have created internally. Supporting our clients as best as we can. Looking at the environment and what are the gaps.The Program CHSP service assist with caring and housing. The ACH program looks at people under 65. Please refer if you have someone that is in this situation. We also provide one on one cluttering support. Hands on staff have been trained in hoarding and squalor, rubbish removal and forensic clean as well. This needs to go ahead.Case managers, linkages and referrals, GP, Mental Health care plan, social support, level of social isolation may be considered before we look into the excessive clutter. Question time from services. Sarah MorrisIs the service available in other areas?Buried with Treasure funded CHSP as a part of social support group. Is it available in other parts in Sydney 11 regions not so much northern NSW.Buried in Treasure opened up state-wide with CHSP approval. Participants need to register on Eventbrite. Program facilitator could give support to register. We get two types of people interested in the sessions. Persons who want a service to come to their home. Other persons who are wanting to start but do not want people to go to their home. Home visits could be done at a later time. It is important to build rapport first. There is an optional home visit to look at strategies to put in place. Also tackle the issue behind the behaviour but not remove the hoarded stuff as yet. People could refer their neighbours give them information and we can give you support to get them to verbally accept My Aged Care (MAC) assessment. Services should engage people instead of giving them a MAC phone number.Amendments to the CHSP manual, ACH program and do outreach. Opening up channels to get the word out there. Identify a client initial call. Where I can call? Mercy will send Sandra the flyer to share with the forum. Past participants will attend to the information sessions. New attendants may be in the denial stage. It will be great to have them attend the information sessions. Are you doing the training for the service providers?Mercy said yes. She will send Sandra the links to the support groups. Her details as well.There are so many layers come up to hoarding with the program we run. Usually, when we come across domestic squalor, we only see the hoarding and squalor. We should put that aside and see what is really going on underneath. Psychologist who specialising in hoarding believe that the hoarding is the outcome of other issues that are going on in the people who hoard lives. We should put attention when certain topics come up when the body language changes. Curious, firstly is there a cost to the case management or Buried in treasures book developed in the USA Randy Cross and Gail Steggity? We provide various information and folders to keep it all together. ACH program has no cost. We have a few clients that want to declutter and not pay for it. Previously I have google issues of excessive hoarding. What is serious is not asking the questions if there is implications to the person’s safety. Some people have a mess and hoarding tendencies, but that is different from excessive hoarding. Hoarding is an issue when your clutter takes over the use of your house. Excessive clutter in hallways and rooms where people have to climb over things to get the bed and could put safety at risks. How could people over 65 who are not computer literate access the program?Buried in treasure is online. There are access issues to the online sessions. However, people who want to attend find ways to connect. Before COVID started the group face to face and over the phone. Some people connect through face book, messenger and zoom. Some are 70 years of age. One group of three or four started their own skype decluttering group. The Yard and yard Wollondilly Decluttering and Hoarding Program identified that some of the seniors attended the pilot program because of multiple layers of risks. For example, concern for their wellbeing and falls risks. Also, appearances of their front yards putting them at risk of becoming potential victim of crime. Participants need to obtain CHSP package or become NDIS participants if they are older NDIS eligible. There is specialist social support group. We are taking people home care packages. Online training to be arranged. Decluttering support (not hoarding) a social support and today we are going through a box of photos this week’s junk mail and getting to know people. Mercy’s contacts send out. Powerpoint attachedGuest Speaker 2Umbrella Multicultural Care Community CarePowerpointAttached please find the slides in pdf and below the link to the video.: Henny Podgorska (Henny) contact details are: h.podgorska@.au08 9275 4411 Communications and Community Engagement ManagerWorking days: Tuesday to FridayAbout Us 100,000.00 first year funding and has since been funded each year after that. Diversity at Umbrella Programs that are deliveredSpecial programsCommunity development for seniors to stay at home and not residential servicesEngagement projectsEngagement partnerships Engaging with ethic communitiesMapping, planning and delivering domains. Stronger and meaning engagement long term and reciprocal. Check yourself and your teams. Strong engagement with communities. Henny highlighted on the importance of mapping to know your communities and ask them who are your people? to effectively connect with them. Local data and census happens every 5 years. The current data is 6 years old. Also, to go down to their level and know people in your community. You could create maps, google maps are free. You could start there. Link and pin point groups and approach them. Meeting points include religion, sports, service providers, founder of the community could also be source of information. Visit ethnic organisation and engage them. Ask yourself, where are the groups that are meeting? Find out the impact in the way you engage. If this is too much, the best thing to do connect with connectors. Think outside of the box. Find people where they learn and connect. Not just meeting with the leaders, engage on all levels. Go and build with the communities. Where to start with the organisation. PlanningReceiving calls and we have gaps. Sometimes ethnic groups are an afterthought. WA 8 domains well educated. Most vulnerable people could not access the services. 42% of city councils are engaged with community ethic groups. In your maps putting 20% first. When you are planning put the most vulnerable at the centre. Start with the least engaged and less connected ones in the community. Have the right priorities. BudgetingConnecting with ethnic groups is intensive and it has to be in the budget. Allocate time in a budget. Translate documents and use engagement and consultation. Budgeting and scoping. Start small and go big. Start with five communities and then add many. Communication plan. If translating/interpreting is a problem, find people who speak other language, ethnic newspapers can help. Also approach specialist ethnic shops, For example Greek community. In addition, religious groups, social groups. We have connected with Hungarians and Polish groups in Perth. Approach these groups and ask their leaders for support. Facebook other service providers from many different language backgrounds, community podcasts and ethnic TV could be approach to translate and distribute your information to CALD communities. . If the correct wording has not been used or if it has been done quickly, it can be tokenistic. When, what and how translations have been used could cause more damage. It is very important to speak to the systems that people are working in. Who are you taking with? Western individualised message or need to talk to the family as a whole. Literacy skills in their community could be low and translations make no sense. Particular the Aged Care system, it could be hard for families to understand that there are services that can help looking after their older members because there amy no similar services where they come from. Services could improve knowledge of the Australian system to their clients. How to translate to the right target audience and literacy skills. The presentation will be sent out for the forum. Herietta will send them to Eunice. Sandra will be giving the feedback. There are over the issues of 57 different languages in our state. During COVID we had quality manager who scanned through all the information from departments, media and governments. From board, clients, families. Daily digest went through to simplify English and filtered down to the support workers. The information in easy read English is needed to facilitate translations. It worked beautifully, here at Umbrella. Guest Speaker 3Eunice Sansour SWS The Multicultural NetworkEunice took the forum through the Supportservices website to help attendants to familiarise with the look of the platform, both on a phone and a computer.Services could access specific information from SWS and surrounding areas. This website create a space for services to go online and access information about other services, training, events and this forum. Home page, looks different in laptops and desktops mobile phones. As a member to register and log in. Navigate log in and register. Free membership. Approval required. CHSP aged care related service for the membership policy approval. My account section, network with other CHSP and services, over 1000 other members, network, posts, twice weekly news letters. Business promotion. Notice board sub headings that you can look up. Details about the Ageing forum, this is where you navigate the agenda and link to the meeting. This is also posted on the weekly newsletters for the links to the SWS Aged Care Forum. Any queries complaints issues scroll down to the contact page on the home screen. Business listing and populate the information and logos there. Manage your profile. Creating a new post or notice. Manage your notices update the posts. Facts and questions FAQ’s, benefits and how to post. Eunice to send out information to add to the minutes. Any questions? Any errors messages contact Eunice and she will jump straight onto it. This is a collaborative network. Eunice engages with the website developer ongoing. Refresh the connection this sometimes works. When login with the email issues. Chrome is better to use this platform. Information shareEunice Sansour - TMNUp and coming Canterbury Bankstown Lorriane Poulopos free webinar in terms of renewing the business continuity plan. Register at Eventbrite. Business Continuity planning. Deborah Cameron –WellwaysCarer gateway carer coaching one on one carers can set golas and process. Flyer on the website. We have been running chats 2 per week, generate discussions. Really positive. Purchase movies legally for the carers. Yolanda Encina – Fairfield CouncilFood Distribution: please refer clients and carers that need help with frozen meals and hampers. The food is being prepared by child-care services cooks. Council also has a distribution services. Yolanda will send information to the list of the COVID 19 disaster payments. Have permission from Council to send a summary with links. There are 3 kind of payments. For more information visit the Services Australia website.Anna DangExtended lock down, BCD support services and aged care and disability services. All COVID safe. A flyer to be shared. Still want to remain connected with the services. COVID safe practices mental health. Sandra Loyola-SandovalCanterbury Bankstown Positive ageing strategy. SWS legal centre understanding your rights at work. Sandra sent notes to network and will share if you call. Rachel LamDementia program no English patient Cantonese, mandarin, community awareness. Please contact me without home care packages. Hi everyone, this is Rachel Lam from CASS care, we are running a Dementia program with Dementia Australia. This program is to help non-English speaking background dementia patient and their carer (Mainly Cantonese/ Mandarin speaking). Help them access to community services and provide dementia information, raise the community awareness of dementia. If you know anyone who has dementia and need help, please do not hesitate to contact me. (For people without home care package).Jane Meccelli 14 days in isolation. Latest aged care subsidy not for profit. Level 4, 17 hours a week. Home care packages case managers. Exercise bike purchase for client. Client purchase café machine. Project of creativity. Whats everyone doing and engaged.Kim HandcockLiverpool ageing disability portfolios work with surrounding areas. SunilService provider so we can link and book assessments. Over 65 Liverpool assistance to book aged care assessment. 6 or 8 languages. The Multicultural Network, Multicultural Access coordinator Francesca link worker. More information as well and offer resources. Outside COVID MAC face to face services information sessions Lorena. Online or print information resources. Support services information for CALD communities on the platform. MARS services we provide.Chat record:Please see attached documentNext MeetingTuesday, 5th October 2021Online, please see link to meeting from Sandra Loyola-SandovalEunice Sansour Sandra Loyola-SandovalVanessa Vale(Disability Forum contact)SWS Sector Support & Development OfficerThe Multicultural Network9791 9765ssdo@.auCommunity Development OfficerAged & DisabilityCity of Canterbury Bankstown9707 9464Sandra.Loyola-Sandoval@cbcity..auManagerMacarthur Disability Services Ltd4621 8400vanessav@.auYolanda EncinaCynthia Death Rita Harden(Disability Forum contact)Aged & Disability OfficerFairfield City Council9725 0231yencina@fairfieldcity..auCommunity Development Worker Aged & DisabilityLiverpool City Council8711 7401 Community Development Worker Aged & DisabilityLiverpool City Council9821 7759 hardenr@liverpool..au ................
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