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Michelle WilliamsStreet Address, City, State, Zip Phone No: 555-555-5555 Email: jobseeker@_____________________________________________________________OBJECTIVESeeking a position as a Hotel Front Desk Clerk SKILLS AND QUALIFICATIONSExperienced with using automated telephone answering systems Received Excellence in Customer Service AwardFamiliarity with ASI FrontDesk and InnQuest roomMaster softwareWORK HISTORYJan 2009 – PresentVelassio Resorts – City, StateHotel Front Desk ClerkRegister, and assign rooms to hotel guestsEstablish customer payment methods and process paymentsCommunicate guest room problems to housekeeping and maintenance staff Make and confirm reservationsCode and issue room keys WORK HISTORYJan 2007 – Jan 2009Campessino Hotels – City, StateHotel Front Desk ClerkKept records of room availability and guests' accountsBalanced accounts and conducting nightly audits.Posted charges for rooms, food, liquor, or telephone calls, to ledgers Record guest comments or complaints, referring customers to managers as necessaryEDUCATIONHigh School Diploma – 2007 ................
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