How-to use the Public FTP Sites - PTC

How-to use the Public FTP Sites

PTC has instituted a restricted anonymous policy that is in line with industry standards to ensure security of data shared online. Customers will not be able to see any files in the FTP folders, including the file they have uploaded. These files are only visible to PTC employees. This is a security measure to prevent customers from downloading files uploaded by other customers. Please read the instructions on how to share files via ftp.

Note: Files in the FTP folders will be deleted three days after they have been uploaded. Please make sure to save a copy to your local drive as soon as the file is made available.

If you require assistance with the FTP process, please contact the Enigma Technical Support team.

Requirements for Data You Send to the PTC FTP Site Whenever you use FTP to send data to the PTC Technical Support area, make sure that your data meets the following requirements:

The file name must be an open, valid Technical Support case number. For example, the file name must be in the form C########.*, where C######## is an open Technical Support case number and the asterisk (*) indicates any file extension, such as .tar, .Z, or .zip.

Limit the file size to a maximum of 500 MB.

From FTP Client with Graphical User Interface Connect to with below credentials:

Username: anonymous Password : 1. Make sure that this program will transfer the file using binary as the transfer type before sending the file. 2. To share a file, navigate to the /incoming folder and upload your file

3. To receive a file, follow the direct link to the file, which will be like the format below: . **Link to file should be provided by the Support engineer.

From Command Line

To send a file to Enigma Technical Support:

1. From command prompt, login to ftp. a. CMD > FTP b. FTP > open ftp. c. User > anonymous d. Password >

2. Once logged in, navigate to the /incoming directory and upload your file

a. FTP> cd incoming b. FTP> put **filename should have the Case number prefixed by `C', like C1234567.txt 3. If the upload is successful, exit a. FTP > bye 4. Email the name of file uploaded to the Tech Support Engineer. Names are case sensitive. To receive a file from Enigma Technical Support:

1. From command prompt, login to ftp. a. CMD > FTP b. FTP > open ftp. c. User > anonymous d. Password >

2. Once logged in, navigate to the /outgoing directory and download your file. File is saved to the current directory. a. FTP> cd outgoing b. FTP> get **filename should be provided by Tech Support Engineer

3. If the download is successful, exit a. FTP > bye

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