STAYCONNECTED - enTouch

[Pages:2]APRIL 2018

STAYCONNECTED

MESSAGE FROM THE PRESIDENT & CEO

with

What Our Customers Are Saying

Being a small local company affords us a major advantage: it allows us to be in very close communication with our customers.

We love our customers and love hearing from each and every one of you. We are truly committed to customer service and take your feedback seriously. It helps us see what we're doing well and which of our employees should be rewarded. It also helps us know where we need to improve.

This plays out in several key ways: local calls for new service or technical support, an efficient chain of communication to reward good service or correct service issues, and the privilege of working side-by-side with customers at community events.

Being small also allows us to be in touch with the local market and quickly roll out new products and services in response to our customers' growing needs. We are excited to report that our Docsis 3.1 upgrade is halfway done, bringing 1 Gig Internet service to coaxial cable customers in enTouch communities. The entire Docsis 3.1 project will be complete in June.

How are we doing? We encourage social media reviews, phone calls and chats with technicians. We want to hear from you.

Sincerely,

Sam Luxton President & CEO

Here are just a few of our favorite responses when we asked our customers how we are doing:

The Good:

"Make a customer, not a sale"

- Katherine Barchetti, Founder of K. Barchetti Shops, Pittsburgh

"After last night with Harvey, amazing responsiveness and customer service. Thank you!"

"As always, enTouch provides awesome service. This is why I stay with enTouch and have done so for the past five years. I hope that enTouch doesn't start providing inferior service. As long as enTouch keeps responding to my needs, I will remain a loyal customer."

"I would like to say thank you to Mr. Cliff, the technician that came to repair my services. He did an awesome job. He was very patient and took his time explaining the service. He also gave me recommendations on apps for my smartphone that are more compatible to the software for better service. Thank you!"

"I just converted to the Tuxedo home automation system along with SkyBell doorbell and cameras. Mike was an excellent representative of enTouch. He was professional, knowledgeable and went above and beyond to educate us on the system. Thanks to Mike." (See back to read more about `Mike,' a.k.a. Michael DeLeon!)

The Not-So-Good:

"Your most unhappy customers are your greatest source of learning"

- Bill Gates, Microsoft

"Despite the trouble with our service over these past few months, enTouch has been consistently responsive, polite, and demonstrates caring, empathy, and a sense of urgency."

"Keep doing what you are doing, however you guys can work on your wait time on the phone but I really like you as my provider. Thanks!"

If you love your enTouch service, please take the time to post a review on Google or on Yelp. It would mean the world to us!

Review us!

EMPLOYEE SPOTLIGHT

Michael DeLeon

Michael has been with enTouch for less than a year, and is already making a big splash with employees and customers alike. He joined our team as an Install/Repair Technician just 9 months ago.

Michael believes that enTouch promotes a great atmosphere and working environment. As a smaller company, he finds it easier to get to know people and likes the flexibility it allows in his job duties. He is also impressed with the leadership team and their commitment to customer satisfaction and employee morale. The best thing that's happened since he joined the team is the DOCSIS 3.1 upgrade, which brings 1 Gig internet speeds to enTouch communities. "Now," he says, "Coax customers can have their `need for speed' satisfied!"

Since he moved to the Channelview area in 2002, Michael has remained active in the local community. He's been a softball coach, served on the Board of Directors for Channelview Little League, is involved with the PTA and has volunteered with the American Cancer Society's Relay for Life continuously since 2008.

His wife is an Instructional Coach and Bilingual Specialist who's been with the Galena Park ISD for 15 years. Together, they have three beautiful daughters, Noelia (14), Arianna (11) and Olivia (4), each of whom he admits have him wrapped around her little finger. They enjoy traveling, watching movies and spending time together as a family.

Michael considers himself the `Michael Jordan of Cable Technicians.' enTouch customers agree! One puts it this way: "After checking outside, the technician knew exactly what was wrong when he came in to the house. Fixed the problem and was finished in 10 minutes. Bravo to Michael!

did you know?

Your cable subscription comes with all these great features--absolutely FREE!

Easy access to Netflix*--Watch Netflix directly from your TiVo box, no switching input required. Just tune to channel 195 to get started!

Stream shows anytime, any place--With WatchTVEverywhere, you can log in to your favorite channel websites with your enTouch subscriber credentials to watch from virtually any device no matter where you are! Just register on to get started.

Take your DVR with you--With the TiVo app, you can stream your recordings remotely, download shows before a road trip, use it as a TiVo remote control, or access content from across the web like Netflix, Hulu, and Amazon. Download the app and you're ready to get started.

visit cable-subscription to learn more! *Netflix subscription required.

customer service & technical support: 281.225.1384

introducing ENTOUCH ALARM PORTAL

Your alarm service now includes an online portal that gives you the flexibility to access your account information, make changes to contact information, view event history, and more--all from the convenience of your computer or mobile device!

Visit alarm-portal to learn more!

Obsessable Series. Hit Movies.

Add Starz just $10 per month!

Don't miss out on the shows everyone is talking about including Counterpart, Ash vs. Evil Dead, Outlander, and more.

SATURDAY, APRIL 1 Counterpart Season Finale

SATURDAY, APRIL 8 Howard's End Season Premiere

FRIDAY, APRIL 14 All Saints Starz Movie Premiere

SATURDAY, APRIL 21 Unlocked Starz Movie Premiere

SUNDAY, APRIL 29 Ash vs. Evil Dead Season Finale Howard's End Season Finale

VOD NEW RELEASES

(Apr 3)

(Apr 24)



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