Job Code:
Financial Aid Coordinator, Customer Service & Outreach
JOB SUMMARY
This position is responsible for planning, organizing, and coordinating the Customer Service and Outreach aspect of the college’s student financial aid functions. This position does include the supervision of Financial Aid Staff members serving in a customer service capacity.
MINIMUM QUALIFICATIONS
• Bachelor’s degree in a course of study related to the occupational field and at least three years of paid work experience in college or university Financial Aid, OR Associate’s degree with five years of paid work experience in college or university Financial Aid.
• Minimum of three years’ experience in Banner.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.
MAJOR DUTIES
Interface Duties
• Trains, assigns, directs, supervises and evaluates assigned personnel.
• Assists financial aid staff to resolve difficult problems; answers questions regarding individual students’ financial aid issues or complaints.
• Assists in coordinating the financial assistance programs available to enrolled students, including scholarships, grants, and work study programs.
• Provides information to prospective and enrolled students concerning state and federal financial assistance and college policies and procedures.
• Coordinates Financial Aid Outreach-presentations, on and off campus
Operational Duties
• For the assigned staff members, the Financial Aid Coordinator monitors assignments for accuracy and compliance with procedures and the nature and propriety of the final results.
Specialized Duties
• Coordinates all FA Outreach (On campus and community events)
• Training and Supervision of FA Technicians (7)
• Oversees the Financial Aid Call Center
• Create and update FA Outreach options (printed, video, website)
• Performs other duties as assigned
KNOWLEDGE REQUIRED BY THE POSITION
• Knowledge of federal, state and institutional sources of financial aid.
• Knowledge of finance, accounting and management policies and procedures.
• Knowledge of institutional organization, policies, procedures, and administrative practices.
• Knowledge of relevant federal and state regulations.
• Skill in the delegation of responsibility and authority.
• Skill in the operation of computers and job-related software programs.
• Skill in decision making and problem solving.
• Skill in interpersonal relations and in dealing with the public.
• Skill in oral and written communication.
SUPERVISORY CONTROLS
The Director of Financial Aid assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.
GUIDELINES
Guidelines include State of Georgia scholarship and grant regulations, the Federal Student Aid Handbook, TCSG policies and procedures, and the college student handbook and catalog. These guidelines require judgment, selection and interpretation in application.
COMPLEXITY/SCOPE OF WORK
• The work consists of varied duties in coordinating the college’s student financial aid functions. Strict regulations and the need for accuracy contribute to the complexity of the position.
• The purpose of this position is coordinate student financial aid operations for the college. Success in this position ensures compliance with all relevant state and federal regulations.
CONTACTS
• Contacts are typically with co-workers, students, faculty and staff, external auditors, and members of the general public.
• Contacts are typically to motivate or influence persons, to resolve problems, or to justify, defend or negotiate matters.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
This position has direct supervision over Financial Aid Technicians (2).
SALARY/BENEFITS:
• $41,566.16 annual salary
• Benefits include paid holidays, annual leave, and the State of Georgia Flexible Benefits Program.
• Please be aware that all Chattahoochee Technical College employees must be paid by DIRECT DEPOSIT unless exempted by the State Accounting Office based on “hardship” evidence provided by the employee.
APPLICATION PROCEDURE: APPLY ONLINE ONLY @ chattahoocheetech.edu and select “Contact Us” then “Jobs and Careers at CTC.” For a complete file, fill out an online application and include three professional references’ contact information on application. Before a candidate is hired, a pre-employment criminal background investigation, motor vehicle records check and employer/professional reference check will be conducted.
ANTICIPATED EMPLOYMENT DATE: Open until filled
EMPLOYMENT POLICY: Chattahoochee Technical College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate degrees. Inquiries related to the college’s accreditation by the Commission may be directed to SACSCOC, 1866 Southern Lane, Decatur, Georgia 30033-4097 or telephone 404-679-4500. Questions related to admissions and the policies, programs, and practices of Chattahoochee Technical College should be directed to the College. As set forth in its student catalog, Chattahoochee Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Investment & Opportunity Act of 1998 (WIOA) Title I financed programs, educational programs and activities, including admissions, scholarships and loans, student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services. The following person(s) has been designated to handle inquiries regarding the non-discrimination policies: Chattahoochee Technical College Title IX Coordinator, Shanequa Warrington, 980 South Cobb Dr., Building C 1102B, Marietta, GA 30060, (770) 975-4023 or Shanequa.Warrington@ and Chattahoochee Technical College Section 504 Coordinator, Caitlin Barton, 5198 Ross Road, Building A100, Acworth, GA 30102, (770) 975-4099, or Caitlin.Barton@chattahoocheetech.edu
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A Unit of the Technical College System of Georgia
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