The World Bank

[Pages:68]Public Disclosure Authorized

Public Disclosure Authorized

Public Disclosure Authorized

Document of

The World Bank

Report No: ICR2541

IMPLEMENTATION COMPLETION AND RESULTS REPORT (IBRD-80290)

ON A LOAN IN THE AMOUNT OF USD 150 MILLION TO THE REPUBLIC OF INDIA FOR E-DELIVERY OF PUBLIC SERVICES DEVELOPMENT POLICY LOAN

March 25, 2013

Poverty Reduction and Economic Management Sector Unit India Country Management Unit South Asia Region

Public Disclosure Authorized

CURRENCY EQUIVALENTS (Exchange Rate Effective as of March 20, 2013)

Currency Unit = Indian Rupees Rs. 54.41 = US $1

INDIA GOVERNMENT FISCAL YEAR 1 April to 31 March

ABBREVIATIONS AND ACRONYMS

BPR CAS CPS CSCs DEA DeitY

DIT

DPL DPR ESD FY GoI GDP IBRD

ICR

ICT

Business Process Reengineering Country Strategy Country Partnership Strategy Common Service Centers Department of Economic Affairs Department of Electronics and Information Technology Department of Information Technology Development Policy Loan Detailed Project Report Electronic Service Delivery Fiscal Year Government of India Gross Domestic Product International Bank for Reconstruction and Development Implementation Completion and Results Report Information and Communication Technology

ISR

IT MPR MMPs M&E NeGP NeGD OPCS PDO PMIS PPP RBI RTI RTPS SDCs SeMTs SIL SWANs TA UID UT

Implementation Status and Results

Information Technology Monthly Progress Report Mission Mode Projects Monitoring and Evaluation National e-Governance Plan National e-Governance Division Operations Policy and Country Services Program Development Objectives Program Management Information System Public Private Partnership Reserve Bank of India Right To Information Right To Public Services State Data Centers State e-Governance Mission Teams Specific Investment Loan State Wide Area Networks Technical Assistance Unique Identification Union Territory

Vice President: Isabel Guerrero, SARVP

Country Director: Onno Ruhl, SACIN

Sector Manager: Antonius Verheijen, SASGP

Task Team Leaders: Grace Morgan, SASGP and Shashank Ojha, TWICT

ICR Team Leader: Suresh Gummalam, EASPI

ICR Team Members:

Erwin Ariadharma, EASPI; Farah Zahir, SASGP Satyendra Prasad, SASGP; Sapna John, SASGP

INDIA E-DELIVERY OF PUBLIC SERVICES DEVELOPMENT POLICY LOAN

CONTENTS

Data Sheet A. Basic Information B. Key Dates C. Ratings Summary D. Sector and Theme Codes E. Bank Staff F. Results Framework Analysis G. Ratings of Program Performance in ISRs H. Restructuring

1. Program Context, Development Objectives and Design ............................................ 1 2. Key Factors Affecting Implementation and Outcomes .............................................. 7 3. Assessment of Outcomes ............................................................................................ 9 4. Assessment of Risk to Development Outcome......................................................... 15 5. Assessment of Bank and Borrower Performance ..................................................... 16 6. Lessons Learned........................................................................................................ 21 7. Comments on Issues Raised by Borrower/Implementing Agencies/Partners........... 22 Annex 1: Bank Lending and Implementation Support/Supervision Processes ................ 24 Annex 2: Examples of State Government MMPs............................................................. 25 Annex 3: Policy Matrix..................................................................................................... 26 Annex 4: Single Tranche DPL ? Prior Actions/Conditions and Status ............................ 31 Annex 5: NeGP Monitoring Reports ................................................................................ 33 Annex 6: Results at a Glance ............................................................................................ 37 Annex 7: Overall Program Outcome Achievement .......................................................... 39 Annex 8: Summary of Findings ........................................................................................ 40 Annex 9: Policy and Technical Support ........................................................................... 42 Annex 10: Summary of Borrower's ICR and/or Comments on Draft ICR ....................... 43

A. Basic Information

Country:

India

Program Name:

Program ID: ICR Date:

P108258 03/28/2013

L/C/TF Number(s): ICR Type:

Lending Instrument: DPL

Borrower:

Original Total Commitment:

USD 150.00M

Disbursed Amount:

Revised Amount:

USD 150.00M

Implementing Agencies: Department of Electronics and Information Technology

Cofinanciers and Other External Partners:

e-delivery of Public Services IBRD-80290 Core ICR GOVERNMENT OF INDIA

USD 150.00M

B. Key Dates

Process

Concept Review: Appraisal: Approval:

Date

01/19/2011 02/22/2011 03/31/2011

Process

Effectiveness: Restructuring(s): Mid-term Review: Closing:

Original Date 06/30/2012

Revised / Actual Date(s)

06/30/2012

C. Ratings Summary

C.1 Performance Rating by ICR Outcomes: Risk to Development Outcome: Bank Performance: Borrower Performance:

Moderately Satisfactory Moderate Moderately Satisfactory Moderately Satisfactory

C.2 Detailed Ratings of Bank and Borrower Performance (by ICR)

Bank

Ratings

Borrower

Ratings

Quality at Entry:

Moderately Satisfactory Government:

Moderately Satisfactory

Quality of Supervision:

Moderately

Satisfactory

Implementing Agency/Agencies:

Satisfactory

Overall Bank Performance:

Moderately

Satisfactory

Overall Borrower Performance:

Moderately Satisfactory

C.3 Quality at Entry and Implementation Performance Indicators

Implementation Performance

Indicators

QAG Assessments (if any)

Potential Problem

No

Quality at Entry None

Rating:

i

Program at any time (Yes/No): Problem Program at any

No time (Yes/No): DO rating before Closing/Inactive status:

(QEA): Quality of

None Supervision (QSA):

D. Sector and Theme Codes

Sector Code (as % of total Bank financing) Banking Central government administration Information technology Sub-national government administration

Original

7 41 33 19

Actual

7 41 33 19

Theme Code (as % of total Bank financing) Managing for development results Other accountability/anti-corruption Other public sector governance

E. Bank Staff

Positions Vice President: Country Director: Sector Manager: Program Team Leader: ICR Team Leader: ICR Primary Author:

At ICR Isabel M. Guerrero Onno Ruhl Antonius Verheijen Grace Porter Morgan Suresh Gummalam Grace Porter Morgan Suresh Gummalam

70

70

20

20

10

10

At Approval Isabel M. Guerrero N. Roberto Zagha Joel Hellman Ranjana Mukherjee

F. Results Framework Analysis

Program Development Objectives (from Project Appraisal Document) The India e-Delivery of Public Services DPL supports the government's objective of increasing access to online services by citizens in their locality. It will do this through supporting policy and institutional actions that place higher emphasis on coordination and increase outreach to citizens.

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Revised Program Development Objectives (if any, as approved by original approving authority) There were no revised Program Development Objectives.

(a) PDO Indicator(s)

Indicator

Indicator 1 :

Value (quantitative or Qualitative)

Date achieved Comments (incl. % achievement) Indicator 2 : Value (quantitative or Qualitative) Date achieved Comments (incl. % achievement) Indicator 3 : Value (quantitative or Qualitative) Date achieved Comments (incl. % achievement)

Indicator 4 :

Value (quantitative or Qualitative)

Original Target Formally

Baseline Value

Values (from approval

Revised Target

documents)

Values

Strengthen state level institutions in e-governance

200 e-services at state level (0 e-services in less advanced states) (11 e-services through PPP mode)

1000 services (90 e-services in less advanced states) (130 e-services through PPP mode)

02/22/2011

06/30/2012

Actual Value Achieved at Completion or Target Years

1776 e-services at state level and 225 e-services through PPP mode

06/30/2012

For details, please refer to Annexes 3, 6, and 7.

Development of technical standards for e-governance

0 e-services from certified systems

75 e-services from certified systems

02/22/2011

06/30/2012

143 e-services from certified systems

06/30/2012

For details, please refer to Annexes 3, 6, and 7.

Improve inter-agency coordination and monitoring e-governance

0 e-services monitored

124 e-services monitored

246 e-services monitored

02/22/2011

06/30/2012

06/30/2012

For details, please refer to Annexes 3, 6, and 7.

Improve access to services by using the mobile platform while increasing the

pace of internet penetration

15.08 million

15 million

8.77 million (end

broadband

March 2010); 80,000 connections;

Service Access Points; 125,000 Service

0 services on mobile Acces Points; 50

platform

services on mobile

platform

broadband subscription (Sept 2012); 95,649 Common Services Center (CSC) rolled out with 80,733 connected CSCs (Sept 2012); 113 e-

services operational

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Date achieved Comments (incl. % achievement) Indicator 5 :

Value (quantitative or Qualitative)

Date achieved Comments (incl. % achievement) Indicator 6 :

Value (quantitative or Qualitative)

Date achieved Comments (incl. % achievement) Indicator 7 :

Value (quantitative or Qualitative)

02/22/2011

06/30/2012

under the PULL Services; 126 dep. integrated, services operational under PUSH SMS channel

06/30/2012

For details, please refer to Annexes 3, 6, and 7.

Facilitate increased participation of users in design and evaluation of e-

governance projects

50 services under 5

projects would have

incorporated user

0 e-services

100 e-services

participation in

design and impact

assessment in the

financial year

02/22/2011

06/30/2012

06/30/2012

For details, please refer to Annexes 3, 6, and 7.

Improve service orientation of government processes and officials

246 e-services

380 e-services delivered through 8 e-services delivered re-engineered through re-engineered processes; 10 processes; 0 states states whose whose officials have officials have completed reorientation completed or leadership program reorientation or leadership program

delivered through re-engineered process; 200 more e-services to be accomplished by the end of the FY; Number of states participated in the Specialized Training on eGovernance

program is 20

02/22/2011

06/30/2012

06/30/2012

For details, please refer to Annexes 3, 6, and 7.

E-services Delivery Law

Second Administrative Reform Commission recommends developing full legal framework for egovernance

A draft ESD Bill has been formulated and submitted to the Union Cabinet

EDS Bill was introduced in the Lok Sabha on 27th December 2011. The Bill was referred to the Parliament

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