Fundamentals of Management, 7e (Robbins/DeCenzo/Coulter)
A person who tends to be helpful, empathetic, friendly, and outgoing tends to make a good customer service rep. Diff: 1 Page Ref: 47. AACSB: Communication. Objective: 2.5 35) To create a successful customer service culture, an organization should draft a written set of customer service rules that should be stringently followed. Answer: FALSE ................
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