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Victorian concessions

A guide to discounts and services for eligible households in Victoria

To receive this publication in an accessible format phone 1800 658 521, using the National Relay Service 13 36 77 if required, or email concessions@dhhs..au

Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne. ? State of Victoria, June 2017 Except where otherwise indicated, the images in this publication show models and illustrative settings only, and do not necessarily depict actual services, facilities or recipients of services. This publication may contain images of deceased Aboriginal and Torres Strait Islander peoples. Where the term `Aboriginal' is used it refers to both Aboriginal and Torres Strait Islander people. Indigenous is retained when it is part of the title of a report, program or quotation. ISBN 978-0-7311-7208-5 (Print) ISBN ISBN 978-0-7311-7209-2 (pdf/online/MS word) Available at services.dhhs..au/concessions-and-benefits (1705031).

Ministers' foreword

The Victorian Government wants all Victorians to have equal access to important everyday services and opportunities.

Through Victoria's concession program, we're providing a helping hand to people who need it most by making essential goods and services more affordable. We want all Victorians to be able to meet the costs of living, to fully participate in the community and reach their potential.

Concessions help low-income earners to afford essential services such as housing, water, energy, health, education and transport. This means more people can get the goods and services they need to sustain better living standards, and improve their health and wellbeing.

Victoria's concessions program supports over 911,000 Victorian households to pay for vital services.

This guide has been designed to make it easier for people to identify and apply for concessions that suit their needs. It includes valuable information about how household concessions can help meet the cost of rates, water, energy and gas bills.

We're pleased to present this guide to the Victorian concessions program so all Victorians can equally access the services they need and enjoy a good quality of life.

Jenny Mikakos MP Minister for Families and Children

Martin Foley MP Minister for Housing, Disability and Ageing

A guide to discounts and services for eligible households in Victoria

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Introduction

The Victorian Government offers concessions to make essential services ? rates, water, electricity and gas ? more affordable for low-income households and to help out with bills in times of hardship.

Concessions are also available on health, education, transport and other services for eligible people and families.

This guide outlines concessions that can help you pay your bills, who is eligible for concessions, how to apply for them and who to contact for more information.

Energy concessions

Rates and property concessions

Water concessions

Hardship

Other concessions and services

Contacts

For more information about the concessions program, visit the Department of Health and Human Services website dhs..au/concessions or phone the Concessions Information Line on 1800 658 521 (toll free).

Some definitions

Backdate ? to apply a concession from a date in the past Concession ? discount or amount taken off your bill Domestic ? household, not business Eligible ? meet the requirements Essential services ? services essential to life ? gas, electricity, water Retailer ? the company that sends you the bills

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Victorian concessions

Interpreting services

For help in languages other than English, phone the Concessions Information Line on 1800 658 521 (toll free) and ask for an interpreter.

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T?rk?e Kendi dilinizde yardim i?in (yerel telefon ?creti kariliinda) 1800 658 521 numarali telefondan Ucuzluklar Bilgilendirme Hatti'ni arayin ve bir terc?man isteyin.

Ting Vit c h tr bng ng?n ng ca qu? v vui l?ng gi ng d?y Th?ng tin Chc gim theo s 1800 658 521 (min ph?) v? y?u cu phi?n dch vi?n.

A guide to discounts and services for eligible households in Victoria

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