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ClusterTransportAgencyTransport for NSWDivision/Branch/UnitCorporate Services/Group ITRole number51023600Classification/Grade/BandGrade 9ANZSCO Code135112PCAT Code1126892Date of Approval04 June 2020Agency Websitetransport..auAgency overviewAt Transport, we’re passionate about making NSW a better place to live, work and visit. Our vision is to give everyone the freedom to choose how and when they get around, no matter where they live. Right now, we’re delivering a $55.6bn program – the largest Australia has ever seen – to keep people and goods moving, connect communities and shape the future of our cities, centres and regions. At Transport, we’re also committed to creating a diverse, inclusive and flexible workforce, which reflects the community and the customers we serve.Our organisation – Transport for NSW – is comprised of nine integrated divisions that focus on achieving community outcomes for the greater good and on putting our customers at the centre and our people at the heart of everything we do.Corporate ServicesWe partner to provide sustainable strategies, solutions and services to enable our clients to deliver with confidence, Transport’s vision to make NSW a great place to live, work and play.Primary purpose of the roleThe Project Manager manages the risk, quality and progress of IT projects to organisational standards, and ensures projects are completed on time, on budget, to quality standards, and within agreed scope.Leads team on a complex small and medium size project or significant segment of a large project.Works according to plans developed by the project management professional or translates those portions of customer requirements they are responsible for into plans to culminate in customer acceptance of results, or have acceptance in the targeted market, while meeting business objectives.Key accountabilitiesManage the planning and delivery of complex and/or large projects to produce the solution deliverables.Manage permanent and/or ad hoc teams to ensure project outcomes are achievedDevelop and implement project management plans to ensure the success of the projectRegularly communicate with key stakeholders to ensure project outcomes are metIn applicable areas of the business, responsibility for revenue and profit objectives of the project.Execute a wide range of process activities beginning with the request for proposal through development, test and final delivery.Identifies, estimates and presents cost, budget, schedule and business / technical risk for the project committing multiple resources.Key challengesBalance competing demands to ensure projects objectives are achievedManage effective teams and relationships with stakeholdersMust be able to effectively communicate resource needs and project risks / issues with management / Program and Project Management. Key relationshipsWho WhyInternalManagerEscalate issues, keep informed, advise and receive instructionsInspire and motivate team, provide direction and manage performanceWork teamParticipate in meetings to represent work group perspective and share information Participate in discussions and decisions regarding implementation of innovation and best practiceClients/customersResolve issues and provide solutions to problemsExternalVendors/service providersNegotiate and approve contracts and service agreementsManage contracts and monitor provision of service to ensure compliance with contracts and service agreementsContact to provide and gather information and resolve routine issuesRole dimensionsDecision makingAs per delegation of the positionReporting lineReports to Project Practice ManagerDirect reportsNoneBudget/ExpenditureAs per size of projectKey knowledge and experienceKnowledge of the functions mission and processes, specifically CRM or IPD.Knowledge of the Project Management Groups and Processes – Initiating, planning, executing, controlling, and closing (Project life cycle).Knowledge of current Project Management methodologies.Working knowledge in business matters, finance, planning, forecasting and personnel in order to manage team staff and business issues.Understands department / function resources, priorities, and policies and applies this understanding to project activities.Demonstrates the required proficiency levels for skill defined at this position in the Transport Management Environment.Working knowledge in business matters, finance, planning, forecasting and personnel in order to manage team staff and business issues.Essential requirementsTertiary qualification or similar experience.Capabilities for the roleThe NSW public sector capability framework describes the capabilities (knowledge, skills and abilities) needed to perform a role. There are four main groups of capabilities: personal attributes, relationships, results and business enablers, with a fifth people management group of capabilities for roles with managerial responsibilities. These groups, combined with capabilities drawn from occupation-specific capability sets where relevant, work together to provide an understanding of the capabilities needed for the role.The capabilities are separated into focus capabilities and complementary capabilities. Focus capabilitiesFocus capabilities are the capabilities considered the most important for effective performance of the role. These capabilities will be assessed at recruitment. The focus capabilities for this role are shown below with a brief explanation of what each capability covers and the indicators describing the types of behaviours expected at each level.FOCUS CAPABILITIESCapability group/setsCapability nameBehavioural indicatorsLevel Act with IntegrityBe ethical and professional, and uphold and promote the public sector valuesRepresent the organisation in an honest, ethical and professional way and encourage others to do soAct professionally and support a culture of integrityIdentify and explain ethical issues and set an example for others to followEnsure that others are aware of and understand the legislation and policy framework within which they operateAct to prevent and report misconduct and illegal and inappropriate behaviourAdeptInfluence and NegotiateGain consensus and commitment from others, and resolve issues and conflictsNegotiate from an informed and credible positionLead and facilitate productive discussions with staff and stakeholdersEncourage others to talk, share and debate ideas to achieve a consensusRecognise diverse perspectives and the need for compromise in negotiating mutually agreed outcomesInfluence others with a fair and considered approach and sound argumentsShow sensitivity and understanding in resolving conflicts and differencesManage challenging relationships with internal and external stakeholdersAnticipate and minimise conflictAdeptDeliver ResultsAchieve results through the efficient use of resources and a commitment to quality outcomesSeek and apply the expertise of key individuals to achieve organisational outcomesDrive a culture of achievement and acknowledge input from othersDetermine how outcomes will be measured and guide others on evaluation methodsInvestigate and create opportunities to enhance the achievement of organisational objectivesMake sure others understand that on-time and on-budget results are required and how overall success is definedControl business unit output to ensure government outcomes are achieved within budgetsProgress organisational priorities and ensure that resources are acquired and used effectivelyAdvancedThink and Solve ProblemsThink, analyse and consider the broader context to develop practical solutionsResearch and apply critical-thinking techniques in analysing information, identify interrelationships and make recommendations based on relevant evidenceAnticipate, identify and address issues and potential problems that may have an impact on organisational objectives and the user experienceApply creative-thinking techniques to generate new ideas and options to address issues and improve the user experienceSeek contributions and ideas from people with diverse backgrounds and experienceParticipate in and contribute to team or unit initiatives to resolve common issues or barriers to effectivenessIdentify and share business process improvements to enhance effectivenessAdeptFinanceUnderstand and apply financial processes to achieve value for money and minimise financial riskUnderstand core financial terminology, policies and processes, and display knowledge of relevant recurrent and capital financial measuresUnderstand the impacts of funding allocations on business planning and budgetsIdentify discrepancies or variances in financial and budget reports, and take corrective actionKnow when to seek specialist advice and support and establish the relevant relationshipsMake decisions and prepare business cases, paying due regard to financial considerationsAdeptProject ManagementUnderstand and apply effective planning, coordination and control methodsPrepare and review project scope and business cases for projects with multiple interdependenciesAccess key subject-matter experts’ knowledge to inform project plans and directionsDesign and implement effective stakeholder engagement and communications strategies for all project stagesMonitor project completion and implement effective and rigorous project evaluation methodologies to inform future planningDevelop effective strategies to remedy variances from project plans and minimise impactManage transitions between project stages and ensure that changes are consistent with organisational goalsParticipate in governance processes such as project steering groupsAdvancedComplementary capabilitiesComplementary capabilities are also identified from the Capability Framework and relevant occupation-specific capability sets. They are important to identifying performance required for the role and development opportunities. Note: capabilities listed as ‘not essential’ for this role are not relevant for recruitment purposes however may be relevant for future career PLEMENTARY CAPABILITIESCapability group/setsCapability nameDescriptionLevel Display Resilience and CourageBe open and honest, prepared to express your views, and willing to accept and commit to changeAdeptManage SelfShow drive and motivation, an ability to self-reflect and a commitment to learningAdeptValue Diversity and InclusionDemonstrate inclusive behaviour and show respect for diverse backgrounds, experiences and perspectivesIntermediateCommunicate EffectivelyCommunicate clearly, actively listen to others, and respond with understanding and respectAdeptCommit to Customer ServiceProvide customer-focused services in line with public sector and organisational objectivesAdeptWork CollaborativelyCollaborate with others and value their contributionAdeptPlan and PrioritisePlan to achieve priority outcomes and respond flexibly to changing circumstancesAdeptDemonstrate AccountabilityBe proactive and responsible for own actions, and adhere to legislation, policy and guidelinesIntermediateTechnologyUnderstand and use available technologies to maximise efficiencies and effectivenessIntermediateProcurement and Contract ManagementUnderstand and apply procurement processes to ensure effective purchasing and contract performanceIntermediateOccupation / profession specific capabilitiesCapability SetCategory and Sub-categoryLevel and CodeStrategy and Architecture - Advice and GuidanceConsultancyLevel 6 - CNSLBusiness Change Relationship - ManagementStakeholder Relationship ManagementLevel 6 - RLMTStrategy and Architecture - Business Strategy and PlanningBusiness Risk ManagementLevel 6 - BURMOccupation specific capability set (Skills Framework for the Information Age – SFIA)Category andSub-CategoryLevel and CodeLevel DescriptionsStrategy and ArchitectureAdvice and GuidanceLevel 6CNSLCONSULTANCY (CNSL) – Manages provision of consultancy services, and/or management of a team of consultants. In own areas of expertise, provides advice and guidance to consultants and/or the client through involvement in the delivery of consultancy services. Engages with clients and maintains client relationships. Establishes agreements/contracts and manages completion and disengagementBusiness ChangeRelationship ManagementLevel 6RLMTSTAKEHOLDER RELATIONSHIP MANAGEMENT (RLMT) – Supports business change, acting as a single point of contact for senior stakeholders, facilitating relationships between them. Ensures that stakeholders understand available IT services, and promotes financial and commercial awareness in order to deliver value-for-money. Conducts analysis of demand for services and influences stakeholders to ensure that the necessary investments are made to deliver required services. Negotiates at senior level on technical and commercial issues, to ensure that customers, suppliers and other stakeholders understand and agree what will meet their needs, and that appropriate service level agreements are defined. Oversees monitoring of relationships including lessons learned and appropriate feedback. Initiates improvement in services, products and systemsStrategy and ArchitectureBusiness Strategy and PlanningLevel 6BURMBUSINESS RISK MANAGEMENT (BURM) – Plans and manages the implementation of organisation-wide processes and procedures, tools and techniques for the identification, assessment, and management of risk inherent in the operation of business processes and of potential risks arising from planned IT- enabled change ................
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