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May 13, 20201:00-2:00Social Hour – Team Building2:00 – 4:30 Easy Nourishing Meals for Work – Chef Marshall O’BrienIt is usually easy to eat right at home because you have created a safe zone there. Learn how to create a safe zone at your office. This seminar will give you a number of healthy lunches, appetizers, and snack recipes that can be stored in grab & go containers. ?It will also cover portion control, batch cooking and how long foods can be safely stored. At the end of this seminar you will have an easy, delicious solution to all your office meals. Each morning just grab your containers and go. 3:00BreakChef Marshall O’Brien -- Chef Marshall O'Brien is the founder and CEO of the Chef Marshall O'Brien Group in Minneapolis. A company whose goal is to understand current best nutrition practices and translate them into foods and recipes that will produce positive nutritional results and taste great. They call this “Putting Delicious in Nutritious.” Chef Marshall has degrees in Communications, Psychology, and Culinary Arts. He is an experienced facilitator and trainer. He has developed a Sports Nutrition Program with the Minnesota Timberwolves, Minnesota Lynx, and the U of M Athletic Department. He has authored multiple books. Chef Marshall appears regularly on Twin Cities television, including The Jason Show and Fox 9’s morning/weekend news broadcasts. You can learn more about his programs, newsletter, and books at .May 14, 20208:15-11:30Outside the Lines/Personal Journey – Karen WussowThis session will provide unique insight and deeper understanding of the at-risk family dynamics.? The presenter will describe her own journey from growing up with abuse, alcoholism, neglect, poverty, and foster care to her current position as a Licensed Social Worker; offering perspectives as both a child and a professional in the system.? This powerful story will especially benefit anyone who interacts with at-risk children and families.9:45-10:00BreakBringing it Home: Professionalism with a Heart – Karen WussowThis workshop will challenge your thoughts and ideas of individuals/families living in poverty, child abuse, domestic violence, chemical dependency, mental health, and working within the Social Service System.? Assisting professionals in developing open and honest communication with families at risk; to communicate and implement expectations with respect and compassion for families at RISK.Karen Wussow – Karen is the author of the book “Outside the Lines”. Karen has been a Licensed Social Worker for 27 years and has a deep passion for the families that she serves and the professionals that share this path. Sharing her book and her personal presentations to families and professionals allow her to give back to our communities in honor of those who were so generous to share of their time, kindness, encouragement along her personal journey. May 14, 202012:30-4:30Avoiding Icebergs – Dealing with Difficult Customers and Deescalating Confrontations -- Stefan V. Salmonson At work we are often untrained and unprepared to handle difficult customers.? We need to recognize potentially dangerous situations, act upon our observations and appropriately report and document the events that occurred.? Stefan will address how to handle clients that become angry and threatening.? His presentation will include non-confrontational stances, proven methods of deescalating behaviors, and workplace violence reduction considerations.2:00-2:15BreakStefan V. Salmonson -- Stefan V. Salmonson, is the president of PROtective Services, Inc. He is a licensed deputy sheriff/tactical trainer, licensed private detective, licensed protective agent, certified personal protection specialist (Body Guard), international security consultant, experienced weapons/tactical and operational specialist, 3ECHO (Rapid response to an active shooter threat) instructor, EMT, former contract government investigator , Workplace Violence “Expert Witness”, airline transport pilot (ATP), flight instructor (CFI) and professional speaker. Stefan and his team(s) have provided executive, personal protection services and high-risk employment termination support services. He has provided discrete investigations, security related training, keynote presentations, security assessments, consulting and risk management recommendations for hundreds of clients nationwide. Stefan writes security related articles for publications and is frequently retained to discuss/document security concerns, assist clients with risk management reviews and business continuity concerns through training/presentations, security assessments, policy/procedure development and implementation. Clients include national/international corporations, government agencies, foreign royalty, utility industry, school districts/student transportation, flight department/associations, prisons, hospitals, houses of worship, financial institutions, wealth managers, media, the trucking, real estate and insurance industry. May 15, 20208:00-11:30Delivering Excellent Customer Service – Dr. Michael Monroe Kiefer This session focuses on service through empowered, knowledgeable employees. In most cases when customer service complaints escalate, they result in big losses and serious image problems for the organization. This can all be avoided with proper training. This session covers: individual responsibility, the "bucket theorem" of customer service, organizational image, exact factors that contribute to poor and excellent service, an 8 step formula for dealing with difficult customers, the CPR technique, going the extra mile, importance of speed of service, creating surprise and delight in the customer's mind and tips on telephone customer service. Small group exercises and entertaining stories highlight this session! 9:30BreakDr. Michael Monroe Kiefer – Dr. Mike Kiefer is a professional speaker, author and educational video producer. He started his professional speaking career in 1996 with his first book series, The Powermind System-Life Guide to Success. Since then he has branched out into over 50 management and personal development topics. He speaks to people of all walks of life and ages. His most recent book is on Surviving an Active Shooter Incident and his most recent workshop is on practical inspiration tools called Motivation You Can Use! He has a Ph.D. in Behavioral Psychology and undergraduate degrees in genetic engineering. ................
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