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Internship/Capstone ExperienceForJim DalleyFort Hays State UniversityDr. Brent GoertzenInternship Report and DocumentationLDRS 890July 20th, 2018SummaryOver the last six months, I have been involved in a leadership internship at the Bannock County Sheriff’s Office in Pocatello, Idaho, to fulfill the requirement of Fort Hays State University Leadership Program. The focus of my internship has been to work with the senior staff, consisting of; the Sheriff, Division Commanders, Division Lieutenants and other senior members of the organization. I also worked with mid-level leaders, consisting of; Sergeants, Corporals and new supervisors. The goal of the internship was to teach, train and help to develop key leaders so they have the knowledge and skills to have a positive impact on those they lead. The mission statement of the Sheriff’s Office has served as a guide for leadership intervention in this internship. Now, probably more so than any other time in history, law enforcement needs to have great leadership. On a daily basis, the news and social media criticize some police action. Sometimes the story may have credibility; frequently the facts are taken out of context. The 2017 FBI report on law enforcement officers killed and assaulted (2018) shows 93 police officers were killed in the line of duty, thousands of others were assaulted. The nature of policing in America has changed over the years. The problems of the future, cannot be solved with what has worked in the past. In their book, A Leaders Legacy, Kouze and Pozner (2006, p.117 ) address the concept of leadership being learned. They write “The truth is that leadership is an observable set of skills and abilities that are useful whether one is in the executive suite or on the front line, on Wall Street or Main Street. And any skill can be strengthened, honed, and enhanced if we have the motivation and desire, practice, and get coaching and feedback.” Later on in the book, the authors also write:It’s very curious—and revealing—that no one has ever asked us, “Can management be learned? Are managers born or made?” Why is it that management is viewed as a set of skills and abilities, while leadership is typically seen as a set of innate personality characteristics? It’s simple. People assume management can be learned. Because they do, hundreds of business schools have been established, and each year thousands of management courses are taught. By assuming that people can learn the attitudes, skills, and knowledge associated with good management practices, schools and companies have raised the caliber of managers. They’ve also contributed to the idea that good management skills are attainable.Unfortunately, too many people, organizations and institutions don’t see, or recognize the value of making leadership training and development a part of their culture. It’s been my experience that law enforcement falls into this category. I have frequent contact with Sheriff’s Office’s in Southeastern Idaho, and only three agencies out of fifteen, have regular in-house leadership training. Most Sheriff’s Offices send one or two supervisors a year to a seminar type of leadership training. One of the main purposes of the leadership training and development program at the Bannock County Sheriff’s Office has been to change the culture. Too often hit and miss approach to leadership is the norm. Continuity of leadership training, participant contributions, finding practical applications and feedback are all-important to changing the organizational culture. As with most professions in the world it has become apparent with the advent of time and the changes in society, law enforcement must adapt. The face of crime has changed. Violence, the illegal drug trade, gangs, school shootings, use of force and changes in the public perception of law enforcement is requiring a paradigm shift in how the police deal with the challenges they face. I’ve been in police officer for 35 years. Up until just a few years ago the Bannock County Sheriff’s Office had only been involved in one shooting. The past five years have been different. During that time the Sheriff’s Office has been involved in four different officer involved shootings where suspects have been killed, and one other where the suspect was shot and survived. It has become apparent that the strategies and solutions of the past have become less effective in dealing with the challenges of the now, and in the future. The greatest law enforcement tool is the effectiveness of the individual police officer. Keeping that in mind, getting the most out of each officer is going to require leadership, who has the knowledge, skills and foresight to get the very best out of those they have a stewardship to lead. My leadership internship over the past six months has been with the Bannock County Sheriff’s Office. The scope of the internship has been two fold:The Bannock County Leadership Academy. The executive leadership development program. The purpose of the leadership academy has been to develop mid-level supervisors into effective leaders. The executive leadership development program has been to help senior staff members to enhance their understanding of key leadership concepts, discuss the concepts in a group setting and find application of what they have learned into the day-to-day operations of the organization. Training RostersThe Sheriff’s Office Training Division has a format to record any ongoing training. The first page is a training roster with the name, official identification number, current division assignment, hours of training and the name of the instructor teaching the course. Page two of the roster is the Sheriff’s Office in-house training synopsis. Included in this document are, the title of instruction, course length, course summary, instructional goals, location of training and the instructor teaching the course. Training rosters were kept for both the leadership academy and the executive leadership training. In Idaho the Peace Officers Standards and Training require certified personnel to attend at least 40 hours of in-service training for those who are certified to do criminal work every year. Those certified to work in the detention (jail) division are required to attend 40 hours of training every two years. A copy of training rosters accumulated during the internship are attached to the report. Leadership AcademyThe purpose of the Bannock County Leadership Academy is to provide relevant on-going leadership training to leaders and potential leaders from within the organization. The group of supervisors who have the most interactions with the frontline employees at the Sheriff’s Office are the mid-level leaders. The mid-level supervisors are the Corporals and Sergeants. The Corporals makes the initial job transition from being line staff, to become a supervisor. The mid-level supervisors oversee the day-to-day work of front line officers who deliver the public services to the public. Example of services are; patrol services, detective services, detention services, civil services and driver’s license.02-01-18The initial training was an introduction to leadership and how it is defined. Definitions of leadership, or lack thereof, are as diverse as organizations and the people who work there. A distinction was made between leadership and management. Stephen Covey taught that “leadership is about people, and management is about things.” Too often well intended “leaders” get off track when they think they can treat people like things. Leadership is all about helping people reach their potential. For the purposes of the Bannock County Sheriff’s Office Leadership Academy leadership is defined as, the process of influencing others in a way that they can reach their potential and make a positive contribution to the organization. I spent a segment of time talking about my journey and perspective on leadership. Over a period of 35 years in the law enforcement business I had learned a lot and made more than my share of mistakes. At times I had been a manager, expected those I supervised to know what I expected of them and to act accordingly. Mistakes resulted in frustration, to both me and those I interacted with. Video Presentation SummaryTwo video segments were used to demonstrate good leadership under difficult circumstances. The first video was on Dick Winters. His story was made famous by the HBO Mini Series, Band of Brothers. Dick started out as a 1st Lieutenant in the 101st Airborne Division training jump into occupied France during World War Two. The mini-series highlights the ongoing leadership demonstrated from the initial training to the end of World War 2. The second video examined the leadership of Colonel Joshua Chamberlin of the 2 Maine during the Civil War battle of Gettysburg. Colonel Chamberlin demonstrated the ability to listen to soldiers who had been accused of cowardice because of the way other officers had treated them. Instead of condemning the unhappy soldier, he made sure they had somethings to eat, listened to their complaints respectfully and talked to them why he felt the war was just. Later, during the battle, Colonel Chamberlin and his troops held the far South end of the Union line. The rebel army attacked the line again and again but was repulsed by the Union soldiers under Chamberlin’s leadership. In the end the Union troops won the battle. Later, Colonel Chamberlin would be awarded the medal of valor for what he did, and the leadership he provided in defended the far end of the line on Little Round Top South of Gettysburg. The videos were discussed as to how each leader demonstrated, practical, compassionate and inspiring leadership to those they lead. 03-01-18The topic of discussion for the leadership academy on this date was the role of, and the application of leadership in the law enforcement profession. The primary purpose of this training block was to encourage discussion from class members, and find leaderships applications such as: The role of the leader in day to day operationsThe importance of mid-level supervisors, Corporals and Sergeants in the organizationThe value of progressive leadership training and development to mid-level leaders Leadership is not about position, rank or statusLeadership and employee disciplineThe importance of setting an example of leadership excellence04-05-18The presentation and discussion for the class today was on principles of leadershipWhat is a principle? The Principle of Effective CommunicationThe Principle of being an ExampleThe Principle of Ethics (Code of Conduct), Used a power point presentation from an assignment in LDRS Leadership Ethics (attached to the paper)05-03-18The topic of discussion was the principle of trust. The dictionary defines trust as “firm belief in the reliability, truth, ability, or strength of someone or something.” Wealthy businessman Warren Buffet has said "TRUST is like the air we breathe. When it's present, nobody notices. But when it's absent, everybody notices." The 13 behaviors of high-trust (Covey, S.R. xxxx) were discussed with the group. Executive Leadership Training and Development02-21-18 Two Hours of Instruction and Discussion The training today consisted of talking the value of collaboration in leadership and decision-making. One of the Detention Lt.’s gave a leadership presentation on excellence. Finally a leadership model developed by Dick Ayers and David Corderman (p.6, 2009) was presented and discussed. The discussion covered:By collaborating in decision-making, leaders are more likely to make better decisions. It also likely the leader will have outcomes that are more positive. The point and purpose of leadership is about helping others succeedHow using a leadership model can ensure effective give direction as to the process of leadership and ensuring necessary steps are happening. Source, Ayers, R.M., Corderman, D.A., Ethical, Character Driven Leadership, National Executive Institute Associates, 2009. 03-21-18The instruction was on Ethical Leadership. A power point presentation I developed on Ethical Leadership in my Organizational Ethics class was used. Some of the highlights of the power point presentation were: The Bathsheba Syndrome-how one ethical indiscretion can lead to another and can ultimately result in horrific consequences (king David of Israel became not only an adulterer but a murdered). How Bernie Madoff and General Petreus fell from grace by engaging in unethical conduct The Idaho Peace Officer Code of EthicsAs a Law Enforcement Officer, my fundamental duty is to serve the community; to safeguard lives and property; to protect the innocent against deception, the weak against oppression or intimidation, and the peaceful against violence or disorder; and to respect the Constitutional rights of all to liberty, equality and justice.I will keep my private life unsullied as an example to all and will behave in a manner that does not bring discredit to me or to my agency. I will maintain courageous calm in the face of danger, scorn, or ridicule; develop self-restraint; and be constantly mindful of the welfare of others. Honest in thought and deed in both my personal and official life, I will be exemplary in obeying the law and the regulations of my department. Whatever I see or hear of a confidential nature or that is confided to me in my official capacity will be kept ever secret unless revelation is necessary in the performance of my duty.I will never act officiously or permit personal feelings, prejudices, political beliefs, aspirations, animosities or friendships to influence my decisions. With no compromise for crime and the relentless prosecution of criminals, I will enforce the law courteously and appropriately without fear or favor, malice or ill will, never employing unnecessary force or violence and never accepting gratuities.I recognize the badge of my office as a symbol of public faith, and I accept it as a public trust to be held so long as I am true to the ethics of law enforcement service. I will never engage in acts of corruption or bribery, nor will I condone such acts by other law enforcement officers. I will cooperate with all legally authorized agencies and their representatives in the pursuit of justice.I know that I alone am responsible for my own standard of professional performance and will take every reasonable opportunity to enhance and improve my level of knowledge and competence. I will constantly strive to achieve these objectives and ideals, dedicating myself with sincere and unfaltering commitment to my chosen profession…law enforcement.04-18-18 Two HoursThe executive staff watched a leadership profile video on Dick Winters. Dick was an officer with the 101st Airborne Division during World War 2. The leadership of Winter’s was emphasized in the HBO Mini Series, Band of Brothers. Dick grew up in Pennsylvania and joined the U.S. Army in 1941, just prior to the attack by the Japanese at Pearl Harbor. Eventually, Winters joined the para-troopers and went to England to prepare for the invasion of France to push back German occupation of Western Europe. Dick Winters started as a 1st Lieutenant in the Army and eventually earned the rank of Major as the war in Europe concluded. Since the series debuted, the leadership of Dick Winters has been written about, discussed, and portrayed in documentaries. Following the video the following items were discussed:Why Dick Winter’s was such an effective leaderHow Dick Winter’s example made a differenceHow living and practicing a principle centered life is a must to be a good leader My internship proved to be a positive experience. One of the main purposes was to establish the Bannock County Leadership Academy. The Academy was designed to train and develop leaders in mid-level supervisory positions. For the most part the main objectives of the Leadership Academy was to introduce basic leadership fundamentals.The primary delivery method for the Leadership Academy was lecture, using PowerPoint presentations and discussions. It has been my experience in teaching a wide variety of law enforcement topics, to police officers, is that they are hesitant to engage in discussion. They would rather be spoon fed information. I made it clear that in both the leadership academy and the executive Leadership participants would be challenged to answer questions, express their points of viewThe second objective of my internship was to provide a platform for command staff supervisors (Sheriff, Chief Deputy, Division Commanders and Lieutenants) to continue with ongoing leadership training and development. The executive staff met on the third Wednesday of the month for two hours of leadership instruction and discussion. The format consisted of the introduction of a topic by lecture, and then a discussion among staff members as to the way to apply the topic into every day Leadership situations.My internship proved to be a positive experience. EvaluationOver the course of the internship I have sought out feedback from individual participants in program. Most of the feedback has been good, but there has been feedback offering suggestions as to what might be more helpful. Some of the participants of have expressed having concerns over teaching in blocks of time over two hours. Other participants would like to spend more time in discussing application of leadership theory in the real world. For the most part the feedback was good. The participants liked having instruction come from more than just lecture. On July, 18th, 2018 I met with the senior staff for two hours on feedback they might have to offer on our executive leadership training. The following are questions I asked, and the responses:What can be done to make the leadership training more meaningful?From this point on do leadership training on a quarterly basis.Try to encourage more discussion from participants.Bring in some outside experts, different point of views. Is there a format better suited to improve the quality of the training? Most participants felt good about the format.Introduce a topic, have a discussion and collectively find applications. Are there other topics related to leadership you want to see addressed?Provide more information on leadership using law enforcement examples.More time spent on law enforcement leadership topics such as; empowerment, and how to change the culture, leadership and discipline.Other:Send out leadership newsletter with new and useful leadership information. Have instruction in one-hour blocks of time. Culminating ExperienceAs it has become abundantly clear, the focus of my leadership work at Fort Hays State has been on law enforcement leadership. I have spent the past 35 years of my life working as a police officer and sheriff's deputy. Over that time period I have worked in a wide variety of positions, including assignments with leadership responsibility. My experience over time has helped me recognize come the importance of leadership in public safety service. It has been my objective from the very beginning of my formal studies at FHSU to learn more about leadership from an academic perspective and then find application into the day to day organizational culture. The leadership courses I’ve participated in and completed, have laid a solid foundation for me to be a better leader. The insight from seeing leadership from a number of different perspectives has broadened my understanding. I have a better knowledge of how to apply leadership in different applications and settings. Collaborating with other students, reading their posts and learning from them has been enlightening. The course work in the leadership program has helped me understand the importance of critical thinking. In a leadership setting critical thinking is so important. If the leader has tunnel vision, or a narrow point of view, their ability to practice sound leadership is limited. On more than one occasion when I was teaching leadership during my internship, I’ve had students disagree me, or take exception with what I was saying. Now, I had could have responded in any number of ways. I could get angry or frustrated. It would have been easy to discount what the students said. There may have a point in my career when I would have gotten defensive. All these responses would most likely have shut down the learning process, not only for the students, but for me. Instead of reacting, I’ve learned to listen, to seek clarification, and learn from what the student had to say. My experiences, my informal education, and what I have learned at Fort Hays State University, has taught me the importance of learning from others. Each of us have different perspectives, based on our own individual journeys. Only by listening to others can I learn, and perhaps be a better leader, and more importantly, a better teacher. When a student recently told me she disagreed with me, I told her I was okay with that. I explained to her, I was offering a point of view based on what I had learned and experienced. I then asked her to help me understand what she was thinking? I then listened and learned from the student. She explained why she felt the way she did and then asked me to give her some input on her concerns in a future class. The interaction proved to be positive and he let her know I would return, prepared to address the concerns she had. Its my opinion that when students or class members feel comfortable enough to challenge, or disagree with me, progress is being made. I know people are thinking, they are becoming active participants in the learning process. Hopefully, they are finding application from what they’ve learned in their everyday world. If they do, then trying to make a difference, to be some kind of positive influence, has made it worth it. What my internship has taught me is, real leaders are passionate about helping others succeed. If the leader can make some kind of positive difference, no matter how small, they’ve succeeded. I’m not sure where I heard it, but someone once said “If you succeed, I succeed”. On occasion, I’ve talked to individual participants from the leadership-training program, they tell me that what they learned has helped them, then in some small way I know I have succeeded. AcknowledgmentsI want to thank Sheriff Nielsen from the Bannock County Sheriff’s Office for agreeing to, and supporting my leadership internship. The participants in the training have been awesome and patient. Hopefully they learned a little from the instruction. ................
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