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| |ANNIE MANNO |

| |Memphis, TN 38119 |

| |PHONE: 856.305.9856 |

| |EMAIL: anniemanno@ |

| |Website: |

| |LINKEDIN: pub/annie-manno/b0/a13/b28 |

PROFILE

Dedicated, knowledgeable and resourceful Technology Specialist and Customer Service Professional

• Strong academic and technology qualifications including Bachelor’s of Science Degree in Communication with Multimedia Technology Emphasis combined with over 6 years of experience working for Apple, Inc. 

• Experience in numerous techniques, ensuring swift resolutions to technical support problems. Analytical skills in hardware and software integration that support efficient processing.

TECHNOLOGY & PROFESSIONAL SKILLS

Hardware:

• iOS and OS X devices and servers

• Windows devices and servers

• Peripheral Knowledge (modems, printers, routers)

• Home Automation Technology (cameras, smoke detectors, lights)

• Network Navigation

Software:

• Microsoft software

• OS and OS X software

• Network Navigation

• File Management software

• Microsoft Office

• Activity Directory

• Email configurator

Operating Systems:

|iOS and OS X Operating Systems |

|Windows Operating System |

WORK EXPERIENCE

SRVS, Inc. - Memphis, TN January 2016 – July 2016

IT Support Technician

Help desk support role in repair, technical knowledge, and customer service support

• Repairing and installing new hardware and software to PCs

• Adding workstations to the domain and Active Directoy

• Managing servers and deployment of workstations

• Cat5e cable running and splicing

Apple, Inc. - Memphis, TN 2009 – 2015

Technician (Expert)

Leadership role in sales and repair, technical knowledge, and customer service support

• Selected to train new employees; implemented ideas to ensure team development training

• Served as Mobile Device Management Expert

• Utilized strong analytical skills, tracking employee development and data analtyics

• Efficiently integrated hardware and software to find best solutions

• Handled assignments effectively and on time

Department of Homeland Security - Philadelphia, PA 2007 – 2009

Federal Officer

Implemented security procedures and communicated effectively with civilians and co-workers

• Provided leadership and training development to co-workers on a daily basis

• Awards:

SPOT Award – Highest Training Award for TSA 2008

Liberty Bell Award – Philadelphia Outstanding Team Player while supporting Model Workplace Principles

Pittsgrove School District - Pittsgrove, NJ 2005 - 2008

Substitute Teach and Athletics Coach

Instructed up to 30 students in soccer; maintained records for instructional continuity and daily practice schedules

• Promoted motivation and interscholastic athletic programs

• Demonstrated strong written and oral communication skills in classroom

• Awards:

2007-2008, Pittsgrove Township Wrestling Association Award

ACTIVITIES

• Building personal web site:

• Teach technology skills to developmentally delayed and disabled adults

EDUCATION

Slippery Rock University, Slippery Rock, PA: August 2004

Bachelor of Science in Communications

• Emphasis in Emerging Technology and Multimedia

• Slippery Rock Women’s Soccer Team (athletic scholarship)

• 3.0 GPA

Courses:

Computer Programing, Digital Media Productions, Communication Concepts, Visual Literacy, Communication Research Methods, Mass Media and Society, Communication Law, Publication Production

Internships:

Great Valley Nature Center, Devault, PA, designed interactive maps of grounds into a user-friendly guide while also teaching environmental education to children and being a technology resource to facility

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