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| |ANNIE MANNO |
| |Memphis, TN 38119 |
| |PHONE: 856.305.9856 |
| |EMAIL: anniemanno@ |
| |Website: |
| |LINKEDIN: pub/annie-manno/b0/a13/b28 |
PROFILE
Dedicated, knowledgeable and resourceful Technology Specialist and Customer Service Professional
• Strong academic and technology qualifications including Bachelor’s of Science Degree in Communication with Multimedia Technology Emphasis combined with over 6 years of experience working for Apple, Inc.
• Experience in numerous techniques, ensuring swift resolutions to technical support problems. Analytical skills in hardware and software integration that support efficient processing.
TECHNOLOGY & PROFESSIONAL SKILLS
Hardware:
• iOS and OS X devices and servers
• Windows devices and servers
• Peripheral Knowledge (modems, printers, routers)
• Home Automation Technology (cameras, smoke detectors, lights)
• Network Navigation
Software:
• Microsoft software
• OS and OS X software
• Network Navigation
• File Management software
• Microsoft Office
• Activity Directory
• Email configurator
Operating Systems:
|iOS and OS X Operating Systems |
|Windows Operating System |
WORK EXPERIENCE
SRVS, Inc. - Memphis, TN January 2016 – July 2016
IT Support Technician
Help desk support role in repair, technical knowledge, and customer service support
• Repairing and installing new hardware and software to PCs
• Adding workstations to the domain and Active Directoy
• Managing servers and deployment of workstations
• Cat5e cable running and splicing
Apple, Inc. - Memphis, TN 2009 – 2015
Technician (Expert)
Leadership role in sales and repair, technical knowledge, and customer service support
• Selected to train new employees; implemented ideas to ensure team development training
• Served as Mobile Device Management Expert
• Utilized strong analytical skills, tracking employee development and data analtyics
• Efficiently integrated hardware and software to find best solutions
• Handled assignments effectively and on time
Department of Homeland Security - Philadelphia, PA 2007 – 2009
Federal Officer
Implemented security procedures and communicated effectively with civilians and co-workers
• Provided leadership and training development to co-workers on a daily basis
• Awards:
SPOT Award – Highest Training Award for TSA 2008
Liberty Bell Award – Philadelphia Outstanding Team Player while supporting Model Workplace Principles
Pittsgrove School District - Pittsgrove, NJ 2005 - 2008
Substitute Teach and Athletics Coach
Instructed up to 30 students in soccer; maintained records for instructional continuity and daily practice schedules
• Promoted motivation and interscholastic athletic programs
• Demonstrated strong written and oral communication skills in classroom
• Awards:
2007-2008, Pittsgrove Township Wrestling Association Award
ACTIVITIES
• Building personal web site:
• Teach technology skills to developmentally delayed and disabled adults
EDUCATION
Slippery Rock University, Slippery Rock, PA: August 2004
Bachelor of Science in Communications
• Emphasis in Emerging Technology and Multimedia
• Slippery Rock Women’s Soccer Team (athletic scholarship)
• 3.0 GPA
Courses:
Computer Programing, Digital Media Productions, Communication Concepts, Visual Literacy, Communication Research Methods, Mass Media and Society, Communication Law, Publication Production
Internships:
Great Valley Nature Center, Devault, PA, designed interactive maps of grounds into a user-friendly guide while also teaching environmental education to children and being a technology resource to facility
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