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Homeowner Hoarding/Substandard Conditions SurveyClose Date:December 31, 2018# of Participants:53Question 1:Do you ever proactively contact the relatives of a person that is experiencing hoarding and other life/safety issues?Yes 41 out of 5377.4%No12 out of 5322.6%Question 2:If yes, have you found it to be beneficial?Yes 39 out of 5373.6%No 2 out of 53 3.8%No contact with relatives 12 out of 5322.6%Question 3:Has there ever been a legal challenge because your agency has taken that route?Yes 1 out of 53 1.9%No 38 out of 5371.7%I don't know 14 out of 5326.4%Question 4:If there is additional information you are willing to share on this subject, please enter your comments below. Thank you for your time.1.Robbie Portillo Bieneamann Depending upon the situation, it can be beneficial to involve APS or seek other resources to help the individual (faith-based organizations or other groups who may be willing to offer volunteer assistance) 2.Daniela DeBaca We typically don't have relative info. The at-risk individual isn't usually cooperative. I did have one case where I was able to contact the daughter who lived out of state and she was able to come and take care of the situation. Nothing but positive results after. 3.Ryan Taylor We use a Thompson Rueters -Clear for skip tracing relatives. I've found it to be helpful to coordinate these cases with Adult Protective Services or child protective services in the event the conditions warrant vacating the structure. APS and CPS have been critical in finding replacement housing, getting court ordered fiduciaries and basic needs services for displaced residents. 4.Barry Chamberlain Relatives are the first place we go. Generally, works because they are unaware. We also look it to the person's friends, church, etc. We often call Adult Protective Services if they are old enough. Also, the State Conservators offices is a possibility. 5.Carole Blake Families are usually just as concerned as we are about the hoarding inclinations they have observed. 6.Mike Miller I had a case that became very lengthy, once we RED-TAGGED it then began the court process to put the property into receivership. However, when it was finished the result was a new remodeled house and it sold. The property owner received their share after the Receiver was paid, then the City expenses, construction costs. Now the property is beautiful, but it took 2 years. 7.Jackie HicksNone8.Marc Pelote This seems like a worthless survey geared to someone's specific issue, i'm guessing a lawsuit. How about surveys that will help with general Code Enforcement issues. I was excited when I read the email for a survey on Homeless Hoarding/Substandard Conditions but this survey really has nothing to do with that misleading title. What was I really expecting.... 9.Lillian Irish Sometimes, contacting a neighborhood friend, has proven to be helpful. 10.Becky Romine Although, in both cases that I am thinking of, the relatives were the ones that owned the homes, or it was in a trust situation. I'm not sure what would have happened had that not been the case. 11.Sue Sadler No 12.Donn Lovell Please feel free to contact me directly for more info. 13.Gary Beretta Generally contacting a relative is very beneficial. Usually when it is a child to a parent. 14.Lisa Ochoa I also always refer the person to the appropriate social service agency. It most cases the family has reached out to me first before contacting them. I have only proactively contacted in a couple of cases. I received contact phone numbers from social services or neighbors. 15.Jennifer Johnson Luckily, we had great cooperation from family on our most recent, and very difficult, hoarder case. 16. Phillip Nichols Often times we are in contact with relatives because they are the RP residing in the home or concerned. We respond as needed but have never proactively searched for relatives. When I have considered relatives I typically leave it to county Heath Associates or APS when a health determination may need to be made. 17.Jimmy Hoang N/A 18.Darin Hale Hoarding issues are quite complex. In most cases the person that is hording is not willing to comply, and does not offer information on the whereabouts of friends and family. In my experience if code enforcement gets involved its because family has failed to help the hoarder. I have yet to have a hoarding case where the hoarder volunteers compliance. Usually it comes to eviction of hoarder or an abatement warrant. 19.Gregory Weirick No 20.Lorena Minor No hoarding cases, but substandard housing violations 21Michele Garcia No additional info. 22.Justin Lew n/a 23. Nick Hutchins We find contacting the family to be very beneficial. Anything we can do to increase the size of the team helping the occupant helps the outcome. 24.Kevin Tromborg Hoarding is not only a health and safety issue as well as a public nuisance, it can be a mental issue and it should be the responsibility of all who have knowledge of this serious problem. 25.Matthew Ramos We have not contacted relatives but would like to hear what outcomes this produces. 26. Brent PanasN/A 27. Roy Wallis n/a 28.Thomas Van Dorn No 29.Brian Webb None 30.Brian Cunningham No additional comments 31.Mary Lewis Good luck32.Kerry Simpson I often skip trace family. Happy to assist if you want to chat Kerry 916-471-8365 33.Brent Hale N/A 34.Helen Johnson So far, family has been motivated to assist me to avoid unwanted legal action against the property and their parent(s). 35.Billy Owens We have also reached out to community partners, religious organizations. And Rebuild together for assistance. 36.Steve Willkomm The objective is to get compliance. Many times there are persons that do not and cannot abate the violations. Contacting relatives/friends often helps to meet the objective. I would use any tools to avoid taking legal action against a hoarder. Resistance, refusal or failure to comply is not an option. The best solution I am aware of a receivership. It would be helpful to your case that you make the property owner aware of the possibility of legal action as early as possible. Include a receivership routinely on your notices when you mention legal consequences for code violations. 37.Jerry Tucker I have never reached out to a relative. However, I have been approached by the relative in an attempt to offer assistance in correcting violations/conditions. 38.Jana Cook Other than abatement warrants or receivership, this has been the most effective route for compliance. The family members are also able to assist with long-term compliance. 39.Matt Maldonado Working with extended family is a great avenue to take once the PO has failed to comply. Being genuine, concerned, and communicating clear consequences (fines, abatement) are all necessary for longevity compliance. 40.Justin Edson We have a mental health specialist that assists our PD from the County and a police officer assigned to homeless and mental health. We have them respond with us and meet with the family members to help. 41. Josh Charlin For extreme public health concerns and where the tenant is unable physically to implement the remedies. 42. Becky Hill I have talked to relatives that have contacted me or that the homeowner provided information for but have never reached out to any relatives. 43. Joe Garcia N/A 44. Cheynne Sanderson No. 45.Leila Holtzen I always make sure I call APS. I call with 24 hours of knowledge of the issue and I fill out whatever form they need. They can not start the case or even look into it if they do not receive the form. Plus I always give them an overload of information. Sometimes what seems insignificant to me turns out to be a huge red flag for them. 46.Beth Baldwin I would love to discuss this issue with CEOs further, as it is a compliacated issue, and one we are making some progress with. If you are interested in comparing notes on how we handle these cases, please feel free to email me at BALDWIN@CI.OAKLEY.CA.USThank you! Beth Baldwin 47. Denise Kohn For us when we have contacted the family or relatives, many times they are not aware of the situation and usually step in and help. 48.Steve Frias No legal challenges. They are usually receptive to the City's efforts in attempting to reach a resolution. I've also dealt with estranged relatives who were not willing to assist, but again, have not dealt with any legal challenges related to contacting a relative. 49.Monica Diaz I would not suggest contacting a property owner's relatives without consent. Hoarding and substandard conditions almost always go hand-in-hand with mental health issues. Family matters can be finicky and if it brings up history or hostility with the property owner, it could complicate your case. It may also be a privacy concern, depending on your agency's policy and practices.Prev. Experience: I had a case for hoarding conditions, where the dwelling had been damaged by fire, and yet continued to be used for housing by the property owner. The owner clearly had some mental deficiencies, evidenced by having a simple conversation with him but he had never been diagnosed. He was estranged from all family and claimed he stopped all contact with them since they tried to kill him. I brought in APS, but because he was able to care for himself on a day-to-day basis (feed, clothe, wash, dress, shave himself, etc.) there wasn't much they could do. I was able to (eventually) close my case through the use of abatement proceedings by demolishing the structures on the property. I would suggest working with APS as they will know of or have resources to help with hoarding cases, even if the property owner is not elderly. Another good resource is your County's Health or Behavioral Health Department, who may have someone who can help with the hoarding challenges. Best of luck to you. ................
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