Carecoordination.bluecrossmn.com
First Time Log InThis email contains CONFIDENTIAL user ID and password information. Please safeguard this information by disclosing it to appropriate parties only. User Id/US Domain: XXXXTemporary Password: ?XXxXx ?(cAsE SeNsSiTiVe)Temporary Pin: ?XXXXThis email contains your US Domain ID, initial password, and a USER PIN (This is Not the RSA PIN).? This user pin is to be used when a call to the Anthem IT support desk is required.? They will ask you for your US Domain ID and your User Pin.The first part of this email will include instructions on how to download your RSA token.? We recommend that you contact your local IT support before you begin this process to ensure that your organization does not have a firewall in place that will block you from being able to download this application.? Install the RSA software in Windows:Open your Web browser and go to “RSA SecurID Software Token 5.0.2” (Select 32-bit or 64-bit, depending on your operating system. If you do not know which to choose, check with your local IT support).A window will pop up asking to Open or Save, Click Open.An internet explorer security window will pop up asking to allow or don’t allow, click allow.Double click on RSASecurIDToken502x64.Double click on RSASecurIDToken502.zip.Double click on RSASecurIDToken502Double click on “RSASecurIDToken502x64.msi” NOT “RSASecurIDTokenAuto502x64.msi”.The RSA install setup window will pop up click next.On the License Agreement window click “I accept the terms in the license agreement” and then click next.On the Setup Type select Typical and click next.On the Ready to Install the Program screen click install. A windows screen will pop up click Allow. The application will now begin to install. This can take a few minutes to complete.When it is complete click the finish button.You will be prompted to restart your computer go ahead and click yes, before clicking yes make sure all needed work is saved. Activate your soft-token: The below activation code can only be used one time and expires in 14 days.? If you need to request a replacement activation code or if the 14 day window is missed, you will need to contact the Anthem Enterprise IT Service desk at 1-888-268-4368?and ask them to open an Incident ticket to be sent to the ENTERPRISE_SERVICEDESK_ATS group for a new activation code.To import the token to your computer you will need to open the “RSA SecurID Token” application. Select “Import from Web” (you can click the globe icon or blue hyperlink).When the import window opens, copy and paste the below URL into the first field, and the below activation code into the second field.URL: ???? (DO NOT click the URL; Internet Explorer will give an error.? The URL should ONLY be pasted into the import window) Activation Code: ??XX (Your soft-token activation code will only work once.)?When asked if you want to change the name, select “NO”; you can leave it as-is.E. You should now see your token code. Your token is now active but you will be required to set a new PIN be set before you can use it.? If you do not already have a Citrix receiver on your computer, download and install the Citrix Receiver for your Operating System. The receiver is free and can be found by visiting:? (use your local IT support for help with this step if you are unable to install software on your computer).For systems based on Microsoft Windows operating system Anthem recommends Citrix Receiver for Windows LTSR (v4.9) For other operating systems visit to obtain the appropriate version for your system Visit and complete the following fields where prompted for first-time setup of user password and RSA Token User name: Use your US Domain ID from Step 1. Example: AF12345 Password: Use your initial US Domain password from Step 1 Token Code: Enter the 6-digit RSA Token only.? Even though the box says PIN+TOKEN, the very first time you log in, you will use ONLY the 6-digit RSA token.? In all future log-ins, you will use your newly established PIN plus the RSA Token code.Click Logon On Enter New Password: Create a password that you can remember Minimum 8 characters No spaces Must contain 3 of 4 items Uppercase Lowercase Numbers Symbols Re-Enter Password: Re-enter your password Enter a new PIN: Create a new 4 to 8 alphanumeric PIN to use with your RSA Token on future logins Re-enter new PIN: Re-enter the PIN you created PIN Accepted: Wait for your RSA token code to change, enter your RSA PIN + RSA token. Do not use any spaces.You are now logged into Citrix and should see several icons as shown here.Once again, if you experience any problems please contact your local IT support/service desk prior to calling the Amerigroup Service Desk at 1-888-268-4368.? Many organizations have “firewalls” that do not allow downloads so only your local IT support/service desk will be able to assist you.? When calling the Amerigroup Service Desk please identify yourself as the MN Alliance. The representative will ask for your US Domain ID and User PIN (NOT the new PIN you are trying to establish for RSA). ................
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