Autodesk



Collecting all the proper log files to trouble shoot Sync Issuesright136091900To navigate more quickly to the below folder locations, type %localappdata% in the “search programs and files field”.The Log Files (multiple files)C:\Users\oxygenusername\AppData\Local\Autodesk\A360\LogThe Database Files (2 files)center34058900C:\Users\oxygenusername\AppData\Local\Autodesk\Autodesk SyncC:\Users\oxygenusername\AppData\Local\Autodesk\Autodesk Sync\Cache\oxygenusernameThe Recursive File List of the local cloud folderNavigate to the cloud folder in explorer %LocalAppData%\Autodesk\Autodesk Sync\Cloud\oxygenUserNameIn the list view background, do a “shift-right click” to display the menu, (shift while right clicking). In the menu select ‘Open command window here’ option, to open the command window.Add into the command window behind the prompt “dir /b/s > filelist.txt”, then enter.A new file named “filelist.txt” will be created within that folder.MacThe Log and db Files (multiple files)Finder Menu > Go > Go to Folder… (Or, Cmd + Shift + G) Type ~/Library/Application Support/AutodeskCollect all the adsync.log files and adsync.db file from “Autodesk Sync” folderCollect A360.log file from “A360” folder ................
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