Command Center v16.3 Getting Started

NCR Command Center Getting Started

Last Updated: June 29, 2020

Command Center Screen Overview

After you log in to Command Center, the Store Manager screen appears as the default view (shown below). Use the Command Center Toolbar View function to view the File Manager and Deploy Manager screens.

Command Center Screen Elements

Command Center Store Manager Screen

Site Tree (Site Tree Icons)

Store Group Site Warning Critical

BOH File Server Master Terminal Terminal Terminal Disconnected

Store Detail Command Center Toolbar Contact Us Options Lock Workstation Reports

Information Notes Search/ Find Tasks Alerts Site Time

Quick Reference Guide

Getting Started

Command Center Screen Element Descriptions

Site Tree--Displays the group of sites for a selected company, as well as any active computers for each site, in a tree directory format. Right-click a site name or a specific computer in the site tree to view statuses and perform many of the same actions available in the Command Center Toolbar. Press the keyboard Enter key while a site name is selected to access File Manager for the selected site. Use the Command Center Toolbar Configure Site Tree function to customize the site tree structure.

Store Detail--Provides valuable information about the store (site), BOH file server, and site terminals. You can view details such as the site location, hardware specifications, and data storage capacity. The store detail also shows the last time a site connected to the server to obtain data. You must be on the Store Manager screen to view store detail. Computers with Windows? 95, 98, SE, and ME operating systems are not supported and appear as a disconnected terminal.

Command Center Toolbar--Enables you to perform queries, support functions, and security tasks. See pages 3 and 4 for more details.

Contact Us--Enables you to report issues to the Command Center Support team. When reporting an issue, specify which store is affected and provide contact information, as well as a brief explanation of the issue. You can also contact support from the Command Center Login screen, or email support at: support@.

Options--Enables you to define preferences for unit ID, POS ID or key number display options, alert display options, and more.

Lock Workstation--Locks the Command Center client to prevent unauthorized access. The Command Center client will automatically lock after 10 minutes of computer inactivity. You must use your Command Center password/Security Code to regain access.

Reports--Generates informational reports for a company or site. View important details, such as audit trail information, hardware serial numbers, machine, site and application detail information. When you are viewing a report, use the Find button to quickly locate serial numbers. Add comments to any report using the Annotations button, and then print the report along with the comments. Export reports to PDF, Excel, .csv or .txt format, for your business needs. Reports can be generated to show user access information at site and company levels. You can also generate reports that display the amount of disk drive space available for computers by site.

Information--Provides links to helpful information, such as the license agreement, release notes, Aloha Quick Service and Table Service online help, Command Center Quick Reference Guide, and relevant Web sites. A link to Radiant Update is available from the Info icon.

Notes--Documents each action performed in the system. Notes are stored in the Command Center database and can be viewed in the Audit report. You can copy and paste notes into another file, or call-tracking system. You can also use custom, or `Quick Text,' to increase efficiency. Use Clear History to clear the notes display window; however, the notes do not clear from the database.

Find/Search--Locates a specific store by site name, key number, POS ID, unit ID as defined in Aloha Manager, external IP address, configured phone number, and configured address. `All' may be used as a valid search value.

Tasks--Displays a list of queries and functions performed. The task status indicates if the task is pending or complete. You can sort tasks by column and double-click a task to view results. You can also right-click to cancel a pending task.

Alerts--Notifies you of situations that require your attention. Alerts help companies remain compliant with certain data security standards and can assist you in monitoring store computer activities. With alerts, you can: Filter alerts by store, or show alerts for all stores. Double-click an alert and the system highlights the corresponding site where the affected computer resides. Press the keyboard Enter key while an alert is selected to access File Manager for the applicable site. Right-click an alert to perform an `auto-fix,' manually refresh the Alert window, or hide the alert based on site, company, or machine. When you hide an alert, you no longer receive warnings for the alert. Redisplay a hidden alert using Options > Alerts tab. Contact Command Center Support to request a custom alert. The following customized alert types may be requested: registry settings, .ini settings, files present or missing, services status (running or not running), XML settings, file size, file age, process status (running or not running), text in file, CPU usage, Memory usage, or file version.

Site Time--Indicates the current time for the physical location of a selected site. This information is useful in helping you determine the appropriate time to perform remote activities.

Page 2

Getting Started

Command Center Toolbar Functions

The Command Center toolbar Store Manager functions appears when you select a site in the site tree. When you initiate a toolbar function, the function process is applied to the site terminals and BOH file server (when applicable). Click Hide on the function dialog box while a function processes to initiate additional functions.

Display mode--Changes the site tree to display only store groups, or store groups and stores, or all store groups, stores, and devices.

Configure Site Tree--Organizes the appearance of the site tree structure for a specific company. Site tree changes are viewable by all users of that company. See page 5 .

View (Function Screens): Store Manager, File Manager, Deploy Manager--

Provides access to:

? Store Manager, the Command Center default

screen, which displays vital site information.

? File Manager, the Command Center's file man-

agement screen. File Manager enables you to view and transfer files between your computer and site computers. You can also edit files up to 2 MB and print files. See page 6.

? Deploy Manager, the Command Center's sys-

tem maintenance screen. Deploy Manager enables you to schedule and run site POS installations, upgrades, pre-/ post-installation applications, and executable files. See the "Command Center Deploy Manager Quick Reference Guide" for more information.

Query tasks--Displays all tasks/processes running on the selected computer, along with CPU and memory usage. You can double-click a completed query to view the task list. Right-click a task to end the task.

Query services--Displays all services running on the selected computer. Use can also use this function to view the status of a service, and right-click to start, stop, or restart a service.

Query programs--Displays all applications and security updates installed on the selected computer.

*You must perform a new query to obtain the most current information.

Query environment--Displays all environment variables defined for the selected computer. Copy and paste the environment variable information where needed, such as in an email or text (.txt) file.

If you use the Ibercfg.bat file to override environment variables, use the File Manager screen to retrieve and view environment variables for the computer.

Generate diag--Compiles BOH file server diagnostic files to assist you research issues for Aloha POS, Aloha Configuration Center, CMC/ Web Order, or a custom-created generic DIAG. The files appear in a WinZip dialog box. View the files by extracting the files to your computer, or double-clicking the completed Generate DIAG task.

Run command--Enables you to type and run MS-DOS commands in a manner similar to a Command prompt window. The system retains a list of the 20 most recent commands. Clear the history as needed.

To send a command to multiple machines/sites, right-click the store tree, select "Show Checkboxes", check the desired sites/machines, then run the command. The command will apply to all checked machines.

Send message--Sends a message to a computer at a selected site, or a group of sites, or the entire (right-click) company. Each new message a site receives stacks above the previous message.

Close all messages--Closes all messages that were sent via Send Message.

Refresh data--Performs a system refresh in Aloha Manager. Use this function to copy the \Newdata directory to \Data and update the FOH terminals at the selected site.

This causes all terminals at the site to restart. You can view the current time at the site, in the lower right corner of the Command Center screen, to help determine if it is an appropriate time to refresh the system.

Reboot--Forces the selected remote computer to reboot.

Capture screenshot--Captures a picture of a customer's current screen display. Use this function when providing support to a customer. White screen captures indicate that a computer screen display picture is not available. Right-click the screenshot to open in your local picture editor.

Create image--Creates a copy of a site terminal image.

Page 3

Getting Started

Command Center Toolbar Options (continued)

Restore Image--Restores a copy of a previously created site terminal image.

See the "Terminal Imaging Quick Reference Guide" for more information.

Run Site Reports--Generates Aloha Manager reports, by a custom date range in PDF format. The reports are generated with the default export settings in Aloha Manager.

Requires a user to be logged in to Windows on the BOH for reports to generate.

Aloha Manager Remote Login--Launches Aloha Manager using multi-factored Command Center credentials. Use this function as an alternative to the previous Alt+X login functionality. You can launch Aloha Manager and be granted the similar level of access Alt+X provided. When you log in using remote login, you must remain active on the remote computer or the system will log you out after 60 seconds.

Aloha Manager Remote Login is available only for sites running Aloha 6.7 or below.

To log in remotely: 1. Select the store you want to access, from the Site Tree. 2. Click Aloha Manager Remote Login. The Remote Login dialog

box appears. 3. Click Launch VNC. The store desktop appears with the Remote

Login dialog box in the bottom right corner of the screen. 4. Return to the Remote Login dialog box. 5. Click Copy to retrieve the login code. 6. Return to the store desktop. 7. Paste the login code in the Remote Login dialog box. 8. Press the keyboard Enter key to accept the code. You are now

logged in.

The Debout.txt file displays `Dealer Password' to represent the login for POS versions earlier than v6.2. For POS v6.3 and later, the file displays the name of the person who logged in.

EDC Remote Login--Launches Aloha EDC using multifactored Command Center credentials, similar to Aloha Manager Remote Login. Use this function as an alternative to the previous Alt+X login functionality.

EDC Remote Login is available only for sites running EDC v6.4.2.71 and v6.5.0.9 or later.

Configuration Center (CFC) Remote Login-- Launches Configuration Center using multi-factored Command Center credentials, similar to Aloha Manager remote login.

CFC Remote Login is available or sites running CFC v12.1 or later

Change AlohaMGR Password--Enables you to change the Aloha Manager password for a user at the selected site (does not apply to Configuration Center/New Aloha Manager).

Change Windows? Password--Enables you to change the Windows? password for the selected computer. If a computer is configured for Auto-login, the system also updates the registry key.

You must know the current user name and password.

Lock Workstation--Locks the selected terminal or BOH file server.

Open VNC--Establishes a secure, passive virtual network computing (PVNC) session with the selected computer to conduct remote tasks. After you log in, use the PVNC toolbar options to manage your connection with the remote computer. Adjust the color display settings in PVNC, based on your available bandwidth.

Do not use the PVNC file transfer feature to manage remote files; instead, use the File Manager screen.

Temporary Windows? Account--Creates a temporary Windows account with a password and a login button which are used to connect to a site as an administrator via PVNC. Temporary accounts are automatically deactivated after two hours.

Page 4

Getting Started

Managing Sites

Managing System Options

Use Configure Site Tree to customize site groups or individual sites in the site tree directory. Changes appear in the site tree for all users within the selected company.

The Edit Site Groups dialog box does not appear if there are no sites in the site tree.

Edit Site Groups Dialog Box

To move a site to a different site group: 1. Click Configure Site Tree > Groups/Names to access the Edit Site

Groups dialog box. 2. Right-click the desired site. 3. Select the group where you want the site to reside.

You can also use the mouse to drag a site to a site group. A plus (+) sign appears when your mouse hovers over an available site group. 4. Click Save. To add, edit, or remove a new site group or site: 1. Click Configure Site Tree > Groups/Names to access the Edit Site Groups dialog box. 2. Select the desired site group or site. 3. Perform one of the following:

Use Options to configure general display settings, alerts, Deploy Manager, and VNC port information.

To set general options:

1. Click Options, then select the General tab.

2. Click the Load company drop-down list.

3. Select the default company that loads when you open Command Center.

4. Click the Tree display drop-down list.

5. Select the default display mode.

6. Check the Filter alerts by store check box to automatically display alerts by site each time Command Center is launched. If this option is cleared, alerts appear for all the company's site groups and sites.

7. Select a Site Identifier option to specify how each store (site) is identified in the site tree:

? Click Unit Num-

ber to identify each store by Unit ID

? Click CMC ID/

Key to identify each store by Key Number (CMC ID).

? Click POS ID to

identify each store by the POS ID.

? Click Add to insert a new site group or site, then type the new

site group or site name.

? Click Edit to change the name of a site group or site, then mod-

ify the name as needed. Name changes appear in Command Center only.

? Click Remove to delete a site group or site.

4. Click Save. To add an internal remark for a company, site group, or site:

1. Internal remarks enable technicians to share useful information with one another about a site or site group.

2. Click Configure Site Tree > Groups/Names to access the Edit Group/Site dialog box.

3. Select the company, site group or site.

? Select a site to add a site-level remark.

The POS ID defaults to the Key Number (CMC ID) but can be configured with alpha-numeric characters in commandcenter.config as a personalized site identifier.

8. Click Ok. The store tree will refresh to reflect the new Site Identifier selection.

To display a hidden Deploy group:

1. Click Options, and then select the Deploy tab.

2. Click Show All. 3. Click Ok.

4. Press Refresh (F5) in the Deploy Manager to refresh the system and make Deploy changes take immediate effect.

? Select a site group to add a group-level remarks viewable for

all sites under a specific group.

? Select the company to add a company-level remark for all site

groups under a specific company. 4. Click Edit. The Edit Group/Site dialog box appears.

5. Type the remark in the Internal Remarks text box. 6. Click Save.

Creating New Users

To create a new user:

1. Click Configure Site Tree and select Create New User. 2. Type a name in `Real name.' 3. Type an email address in 'Username (email).'

4. Select the security method. 5. Select the user access.

6. Select the group from the drop-down list. 7. Select any specific limited sites the user will access. 8. Click Save. The user is created and will receive a "Welcome" email

with credentials to log in. Page 5

Getting Started

To configure VNC port information:

1. Click Options, and then select the VNC tab. 2. If necessary, change the VNC port information to improve commu-

nication between the client and a site computer. 3. Click Ok.

Managing Remote Files

Use Function Screens to open the File Manager screen. File Manager enables you to view remote files and transfer files between your computer and site computers. You can also edit files up to 2 MB.

For example, you can work with a remote system's XML configuration file while in Command Center without copying the file to your local computer.

To load a file for viewing, editing, or transferring:

1. Click Function Screens to open File Manager. 2. From the site tree, select the desired remote computer. 3. Click the Load List drop-down list. 4. Select the desired file directory path on the remote computer.

If a selected remote directory path does not exist, the directory location defaults to %IBERDIR% or C:\.

5. Click Load List. The files for the remote computer appear along with the respective company ID, store number, and terminal number in the remote panel (right side of the screen). The terminal number appears as zero (0) for remote file servers.

Alternative load file methods include Auto Load, Reload, and Go.

? Auto Load--Auto Load enables you to automatically use a previ-

ously selected file path on different machines or sites in the site tree.

? Reload--After accessing a directory on a machine,

click Reload to access the previously selected path.

? Go--Type a file path in the remote panel, then

click Go to quickly access a file directory. If the site tree store selection does not match the currently selected machine, the remote panel is grayed out and the machine information under the task bar turns red. Clicking the red text will return to the listed machine.

To view or edit a remote file:

A remote file must be loaded and appear in the remote panel file list before it can be viewed, edited or printed.

1. Right-click the desired file in the remote panel.

2. Perform one of the following:

? Select View to open the file in its default application and for

printing to your local printer.

? Select Edit to open the file in a CMC editor. Make changes as

needed, then Save the file to the original remote location (or elsewhere as needed).

Additional options, such as Move, Rename, and Delete, are available when you right-click a file.

To transfer one or more files:

A file must be loaded and appear in the File Manager screen before it can be transferred.

1. Perform one of the following:

? To upload a file from your local computer to the remote com-

puter, right-click the file (in the local computer file panel), then click Upload, or drag to the remote panel.

? To download a file from a remote computer to your local com-

puter, right-click the file (in the remote panel), then click Download, or drag the file to the local panel.

Press and hold the Shift key to select multiple files.

2. After the transfer is complete, the destination file directory (either the local computer file panel or the remote panel) will automatically refresh. The transferred files now appear in the appropriate panel list. Press F5 at any time to refresh.

While a file transfer is processing a status indicator displays a percentage complete (CMCAgent v14.1.2.84 and newer) for the task under the Tasks area. When the transfer is complete, the status changes to `Complete.'

Managing Reports

Use Command Center Reports to generate reports with information for a specific site or company. For example, you can generate site and computer-level details for a consolidated inventory of hardware and software information. This information can then be exported to Excel, .csv, or .txt formats for further analysis.

The `local computer file panel' is on the left side of the screen and displays your local computer files.

The `remote panel' is on the right side of the screen and lists the remote computer's files.

Page 6

Getting Started

5. Click Export. The Export dialog box appears. 6. Type the file directory Export Path or click Browse (ellipses but-

ton) to locate the desired file directory path. This file directory path specifies where the report is saved.

7. Optional: Type a new file name.

Command Center Reports

You can now create user access reports at the site and company levels using the User Access by Company and User Access by Site reports.

Use the Disk Space by Company report to view the amount of disc drive space available for all the computers at all sites in a company.

To generate a report:

1. Click Reports. 2. Select the desired report. The Report dialog box appears. 3. Select the report options, such as Start/ End Date or Time. 4. Click Run. The report and report toolbar appear. To add comments to a report:

1. Click and drag the Annotation icon to the desired area of the report.

2. Right-click the Annotation. 3. Select Properties. 4. Type the comment. To export a report to Excel, .csv, or .txt format:

1. Click Reports. 2. Select the desired report. The Report dialog box appears. 3. Select the report options, such as Start/ End Date or Time. 4. Click Run. The report and report toolbar appear.

Export Dialog Box 8. Click Export. 9. Select the desired file format type. 10. Click Save. You can now access the report in the selected format.

For security reasons, the Audit by Company and Audit by Site reports are only available in PDF format.

Use the report toolbar to perform additional report tasks such as:

? Managing the report view. ? Printing the report. ? Searching report results. ? Exporting report information. ? Adding report comments.

Report Toolbar

Page 7

Getting Started

Alerts Display

Alerts notify you of situations that require your attention. Alerts help companies remain compliant with certain data security standards and can assist you in monitoring store computer activities. Some features of the Alerts Display include the following:

? Filter alerts by store, by group, or show alerts for all stores. ? Double-click an alert to highlight the corresponding site where the affected computer resides in the Site Tree. ? Press Enter on an alert to access File Manager for the applicable site where the alert resides. ? Right-click an alert to perform an `auto-fix.' ? Manually refresh the Alert window. ? Right-click an alert to hide the alert based on site, company, or machine. When you hide an alert, you no longer receive warnings for the alert.

This setting is per user, and does not affect other users seeing the alerts.

? Copy the content of the Alerts window to the clipboard and paste it into other applications

The Alerts window is located on the bottom right-hand corner of the Command Center dashboard of the Store Manager and File Manager views.

Configuring Alert Preferences

To set Alert options: General alert options permit you to choose whether to display Alerts for the entire company or for one store only. This feature saves loading time for companies with a large number of stores. 1. Click Options, then select the General tab. 2. Check the Filter alerts by store check box to automatically display alerts by site

each time Command Center is launched. If this option is cleared, alerts appear for all the company's site groups and sites.

3. Click OK.

Page 8

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download