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Traditional Assessment and Scoring KeyChristine FultonCUR/528February 23, 2015Siddeeqah JohnsonAssessment of the Employee Handbook Given After reading the handbook and given a brief overview presentation a short quiz will be given to make sure each new hire understands the handbook and where to find information. The handbook will be given to the new hires on the day of the presentation and quiz.The handbook can be used for the quiz in order to make sure the new hires know where to find the information and how to use it. The Learning Goals are as follows: New hires will have a basic understanding of the employee hand book and what is contains and where to find it if even needed. New hires will understand the policies governing; smoking, drug use, calling off, dress code, etc.New hires will have knowledge of the important numbers that they made need in reference to calling off, HIPPA violation, benefit questions, inclement weather emergencies and so forth.New hires will understand the company’s values.New hires will have an understanding of the everyday conduct as an employee. Assessment of the Employee Handbook Given Important numbers to know (2 points each)Matching (draw a line to the correct number)Safety Hotline412-967-8340MYHR412-967-8100Inclement Weather line 800-658-7992Call off line888-MY-HR-CVS (888-694-7287)Ethics Line (Confidential)877-CVS-2040 (877-287-2040)Overtime Hotline877-CVS-2040 (877-287-2040)Our Standards of Behavior (2 points each)True and False (circle the correct answer)1) We are permitted to smoke on company property. T F2) We are allowed to carry a weapon as long as we have a carry permit. T F3) We are allowed to take short naps at our desks. T F4) We are allowed to use offensive language just as long as we are not one the phones. T F5) We can disobey safety issues if we see that we really won’t get hurt. T F6) We can threaten to violently hurt someone at work using social media and not get into trouble. T FMiscellaneous Information (2 points each) Multiple Choice (circle the correct letter)1) The employee handbook is given to every new hire. Besides the written copy where else can a copy be found? a) My HR site b) LearnNet c) Links d) Second page of people safe2) We offer a leave of absence for all the following EXCEPT a) Military Family Leave b) Basic Leave c) Medical Leave d) Need several weeks off to repaint your house.3) The EAP-Employee Assistance Program offers all but one a) Confidential advice b) Telephonic advice c) Benefit advice d) Referral Services4) Every day that we come to work as CVS Caremark employees, we are all expected to except a) Behave ethically b) Be honest c) Behave legally d) Act irresponsible5) Acceptable behavior is all except a) Paying someone a complement b) Showing up for work on time c) Leaving work early d) No selling of tobacco products on company property6) We have a ZERO tolerance for violent behavior. All of the following except one are examples of violent behavior. a) Brandishing weapons b) Physically harming someone “shoving, tripping, etc” c) Joking of violence or talking about doing violence d) Hugging someone that is PANY VALUES (4 points each)Using these words fill-in the blanksInnovation Collaboration Caring Integrity Accountability1) ____________- Demonstrating openness, curiosity and creativity in the relentless pursuit of delivering excellence2) _____________ - Sharing and partnering with people to explore and create things that we could not do on our own3) _____________- Treating people with respect and compassion so they feel valued and appreciated4) _____________- Delivering on our promises; doing what we say and what is right5) _____________ - Taking personal ownership for our actions and their resultsCVS Caremark Problem Solving/Issue Resolution Process (4 points each) Short answer (Write in the correct response)1) If …You have a question, problem or issueThen …… ________________________________________________________________2) If …You have a routine benefit/payroll/ leave of absence issue that has not been resolved by your immediate supervisor …Then … _______________________________________________________________3) If …You are not comfortable with this approach, or your immediate supervisor cannot or does not resolve your question, problem or issue satisfactorily …Then …. _____________________________________________________________________4) If …You are not satisfied with the outcome after speaking with your next level of management …Then … ______________________________________________________________________5) If …You are not satisfied with the outcome after speaking with these people …Then … ____________________________________________________________________Questions regarding AppearanceShort Essay (12 points each)Just in your own words describe the proper attire that is allowed to be worn here including things that are an absolute NOT.______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________2) In your own words describe hygiene and how you think you should present yourself professionally.______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________THE SCORING KEYImportant numbers to know (2 points each)Matching (draw a line to the correct number)Overtime Hotline 412-967-8340Inclement Weather line 412-967-8100Call off line800-658-7992MYHR 888-MY-HR-CVS (888-694-7287)Ethics Line (Confidential)877-CVS-2040 (877-287-2040)Safety Hotline877-CVS-2040 (877-287-2040)Our Standards of Behavior (2 points each)True and False (circle the correct answer)1) We are permitted to smoke on company property. False, the Company is a smoke free faculty. This includes the parking lot as well.2) We are allowed to carry a weapon as long as we have a carry permit. False, we are never allowed possession of a weapon on company property. This includes the parking lot as well.3) We are allowed to take short naps at our desks. False, we are only allowed to take naps in our cars or off the floor. 4) We are allowed to use offensive language just as long as we are not one the phones. False, we are to be respectful and never use offensive language on the company property. 5) We can disobey safety issues if we see that we really won’t get hurt. False, we must always obey safety regulations at all times. 6) We can threaten to violently hurt someone at work using social media and not get into trouble. False, we do not tolerate threats of violence at any level. Miscellaneous Information (2 points each) Multiple Choice (circle the correct letter)1) The employee handbook is given to every new hire. Besides the written copy where else can a copy be found? a) My HR site b) Learnnet c) Links d) Second page of people safe2) We offer a leave of absence for all the following EXCEPT a) Military Family Leave b) Basic Leave c) Medical Leave d) Need several weeks off to repaint your house.3) The EAP-Employee Assistance Program offers all but one a) Confidential advice b) Telephonic advice c) Benefit advice d) Referral Services4) Every day that we come to work as CVS Caremark employees, we are all expected to except a) Behave ethically b) Be honest c) Behave legally d) Act irresponsible5) Acceptable behavior is all except a) Paying someone a complement b) Showing up for work on time c) Leaving work early d) No selling of tobacco products on company property6) We have a ZERO tolerance for violent behavior. All of the following except one are examples of violent behavior. a) Brandishing weapons b) Physically harming someone “shoving, tripping, etc” c) Joking of violence or talking about doing violence d) Hugging someone that is PANY VALUES (4 points each)Using these words fill-in the blanksInnovation Collaboration Caring Integrity Accountability1) Innovation - Demonstrating openness, curiosity and creativity in the relentless pursuit of delivering excellence2) Collaboration - Sharing and partnering with people to explore and create things that we could not do on our own3) Caring - Treating people with respect and compassion so they feel valued and appreciated4) Integrity - Delivering on our promises; doing what we say and what is right5) Accountability - Taking personal ownership for our actions and their resultsCVS Caremark Problem Solving/Issue Resolution Process (4 points each) Short answer (Write in the correct response)1) If …You have a question, problem or issueThen …… inform your immediate supervisor2) If …You have a routine benefit/payroll/ leave of absence issue that has not been resolved by your immediate supervisor …Then … use the contact number for employee benefits/payroll or leave of absence in the resource guide in the back of this handbook.3) If …You are not comfortable with this approach, or your immediate supervisor cannot or does not resolve your question, problem or issue satisfactorily …Then …. contact the next level of management.4) If …You are not satisfied with the outcome after speaking with your next level of management …Then … contact your Employee Relations Representative (refer to the resource guide in the back of this handbook for contact information).5) If …You are not satisfied with the outcome after speaking with these people …Then … request that your Employee Relations Representative review your issue with the appropriate management for a final decisionQuestions regarding AppearanceShort Essay (12 points each)1) Just in your own words describe the proper attire that is allowed to be worn here including things that are an absolute NOT.Answer must have Business casual attire, no screen prints, no flip flops, and no tank tops. Jeans must not have holes and must be neat and pressed, etc. There must not be see-through shirts or netting shirts worn and shorts are never to be worn except for allotted days that will be announced.2) In your own words describe hygiene and how you think you should present yourself professionally.Answer must include clean and fresh smelling. No powerful cologne/perfume and be worn. Piercings and tattoos must not conflict with conducting business on the phones or cause others duress. Speaking to your direct supervisor and manager in deciding if tattoos, piercings need to be covered or removed is the ultimate decision. ................
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