Hosco



Beatrecy Sibanda

|E-mail : |beatrecy.sib@ |Phone : 052 161 8859 |

|Address: |Villa 453 AlSatwa, Dubai | |

Objective

To look for a job as a waitress,i can gladly take up the position of a hostess or Runner so that i gain the needed UAE experience.

Personal Summary

To obtain a position that allows me to grow and diversify my skill portfolio and to apply myself across functional lines in the work place, Am passionate about hospitality, my four years of study and my practical work experience has strongly confirmed hotel and catering as the career choice for me. Am now forward to a carrier focused on my passion for the industry, presenting opportunity to work with similar minded people and organisations

Work experience

Hwange Safari Lodge Dec 2013 — Dec 2014

Waitress

Provide a table and seats to customers by escorting them to the place

Give warm greetings as soon as the customers enter or when they are already seated and comfortable Present menus advice customers for special offers and specials of the day menus

Take food orders from customers

Update the customers about the status of their orders so as not to keep them guessing when the food will be done Serve the food carefully as soon as the kitchen staff finishes

Constantly check on the customers to find out what other food or service they might need Serve additional condiments if the customers require so

Refill customers drinks, especially drinking water as you see them half empty or as the customers require Deliver the bill when the customers signals so

Accept payments carefully Return change promptly

Escort the customers out and give them thanks and a smile Clean up the table afterwards

Cresta Sprayview; Victoria Falls Feb 2015 — Dec 2015

Waitress

questions related to menu items and make recommendation

Answer Greet customers, present menus, and explain daily specials to customers Take food and beverage orders from customers

Relay food and beverage orders to the kitchen staff Prepare drinks and food garnishes

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Carry trays of food or drinks from the kitchen to the dining tables

Remove dirty dishes and glasses and clean tables after customers finish meals

Prepare itemized checks and hand them to customers and sometimes take payment

Clean and set up dining areas, refill condiments, roll silverware, and stock service areas

Shearwater Company March 2010 — Feb 2012

Hostess

Welcoming the guests that come to the restaurant Making them comfortable while they wait for their tables Recommending dishes to them before they order Making reservations and seating the guests accordingly

Making sure that each table has a waiter attending to the guests

Looking after the other employees of the restaurant and the managing them, this is also a part of their job Look into the complaints made by the customers and see to it that they are rectified quickly

Working closely with the management of the restaurant

Liaising between the other employees and the management and acting as a mediator in case of a dispute Training the inexperienced staff in hospitality

Reporting about the everyday business of the restaurant to the management and bring to their notice if any problem has arise

Give creative inputs in the design of the restaurant

Act as a way of communication between the kitchen and the restaurant staff

Education

Diploma in Hotel and Catering Jan 2016 — Dec 2016

Management

Zimbabwe College of Professional Studies

Personal Attributes

·A conscientious, enthusiastic and highly motivated person who is reliable, responsible and hard working.

·Possessing excellent communication and interpersonal skills and the proven ability to achieve targets and results

·Flexible within the working environment and able to adapt quickly and positively to challenging situations whilst remaining calm.

·Mature with an outgoing, friendly personality who enjoys the challenge of working under pressure either independently or as a member of a pro-active team

·Strength/skills.

·Calm and determined under pressure

·Effective problem solver

·Tactful and patient communicator

·Customer focused

·Success motivated

·Health and safety awareness.

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