HOW to Say ANYTHING to ANYONE
HOW to
Say ANYTHING
to ANYONE
A GUIDE TO BUILDING BUSINESS RELATIONSHIPS
THAT REALLY WORK
SHARI HARLEY
Buy the book at
This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher and author are not engaged in rendering legal, accounting, or other professional services. If legal advice or other expert assistance is required, the services of a competent professional should be sought.
Published by Greenleaf Book Group Press Austin, Texas
Copyright ?2013 Shari Harley
All rights reserved.
No part of this book may be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without written permission from the copyright holder.
Distributed by Greenleaf Book Group LLC
For ordering information or special discounts for bulk purchases, please contact Candid Culture at 700 N. Colorado Blvd., #410, Denver, CO 80206, 303.863.0948.
Design and composition by Molly Moore Cover design by Molly Moore
Cataloging-in-Publication data
Publisher's Cataloging-In-Publication Data (Prepared by The Donohue Group, Inc.)
Harley, Shari.
How to say anything to anyone : a guide to building business relationships that
really work / Shari Harley. -- 1st ed.
p. ; cm. Issued also as an ebook. ISBN: 978-1-60832-409-5
1. Interpersonal relations. 2. Success in business. 3. Communication in
management. 4. Trust--Social aspects. I. Title.
HM1106 .H37 2013
302/.1
2012942417
Part of the Tree Neutral? program, which offsets the number of trees consumed in the production and printing of this book by taking proactive steps, such as planting trees in direct proportion to the number of trees used:
Printed in the United States of America on acid-free paper 12 13 14 15 16 17 10 9 8 7 6 5 4 3 2 1 First Edition
Buy the book at
CONTENTS
INTRODUCTION:
THE CASE FOR CANDOR 1
CHAPTER ONE:
HOW TO ESTABLISH CANDID RELATIONSHIPS 7
CHAPTER TWO:
YOU GET WHAT YOU ASK FOR 19
CHAPTER THREE:
TAKING THE MYSTERY OUT OF WORKING WITH OTHERS 27
CHAPTER FOUR:
HOW TO CREATE CANDID MANAGERIAL RELATIONSHIPS 43
CHAPTER FIVE:
MANAGING UP WITH CANDOR 63
CHAPTER SIX:
STRENGTHENING INTERNAL BUSINESS RELATIONSHIPS 75
CHAPTER SEVEN:
RELATIONSHIPS REQUIRE MAINTENANCE 85
CHAPTER EIGHT:
CAN I TRUST YOU? 95
CHAPTER NINE:
GIVING AND RECEIVING FEEDBACK WHAT, WHEN, WHY AND HOW 105
CHAPTER TEN:
THE FEEDBACK FORMULA 117 Buy the book at
iv
HOW TO SAY ANYTHING TO ANYONE
CHAPTER ELEVEN:
TIPS FOR GIVING USEFUL FEEDBACK 129
CHAPTER TWELVE:
WHAT THEY SAY WHEN YOU'RE NOT THERE 139
CHAPTER THIRTEEN:
DEALING WITH DIFFICULT SITUATIONS 151
CHAPTER FOURTEEN:
BUSINESS RELATIONSHIPS THAT REALLY WORK 167
A C K N O W L E D G M E N T S : 169
A B O U T T H E A U T H O R : 170
Buy the book at
INTRODUCTION
THE CASE FOR CANDOR
Candor is widely misunderstood and sadly lacking in most personal and professional relationships. Perhaps you feel the word candor has a negative connotation, and thus you don't believe you can afford to try it. But have you ever considered how a lack of candor affects you, both in business and in the rest of your life? Take a look at these scenarios.
Have you ever interviewed for a position but failed to receive the job offer, and you never figured out why?
Has a longtime friend ever suddenly stopped calling, with no explanation?
Have you ever had a great date, but never heard from that person again?
I'll bet you wondered what went wrong in all those situations. What should you do differently to get the job the next time? What happened to that friendship--was it something you said or did? Why no second date?
If you're like most of us, instead of calling to find out what really happened, you made assumptions.
Now consider your relationships with people you are paying to provide a service. If you sit too long in your doctor's waiting room, do you tell your doctor that you consider the delay disrespectful and
Buy the book at
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related searches
- how to say another way
- how to say works well with others
- how to say it examples
- how to make anything happen
- how to say it better
- how to say i miss you
- how to say difficult things
- how to say something differently
- how to sell anything online
- how to sell anything book
- how to sell anything fast
- how to say no to people