The Importance of Emotional Awareness in Creating Value ...
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The Importance of Emotional Awareness in Creating Value, Understanding and Inclusiveness for Customers
LEKISHA MCKINLEY, MBA, PMP, CSSBB CHIEF EXECUTIVE / SENIOR PROCESS CONSULTANT LQM BUSINESS STRATEGISTS WASHINGTON STATE GOVERNMENT LEAN TRANSFORMATION CONFERENCE NOVEMBER 6, 2018
Agenda
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Setting the stage What is Emotional Awareness? Why do change agents need it? Benefits of Emotional Awareness How do change agents it? Emotionally aware...now what? Leadership's Role Conclusion, Q&A
Learning Objectives
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In this session, you will learn:
What is emotional awareness, benefits and how change agents use EA in creating customer value
Gain an understanding of how to identify situations where EA is needed and how to grow this skill
Connecting Sustainable Change 4 Management to Customer Value
Sustainable Change Management Initiative
Customer Value Realized
Connecting Sustainable Change
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Management to Customer Value
Sustainable Change Management Initiative
Frontline Staff Implement Processes and Deliver Service
Customer Value Realized
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