KXAN
Rachel Johnson, Director of MarketingNever in a million years could any of us have guessed 2020 would be the year of a global pandemic, and we are genuinely heartbroken that it has disrupted plans for our couples. Our hearts go out to so many who have been looking forward to their wedding day, only to be confronted with the reality of changing their plans – many last minute – due to unprecedented circumstances out of everyone’s control.Millions of nuptials are scheduled every year around the world, more than 500 have been impacted to-date across our collective Estates. And as COVID looms, we know our work is far from done. We value the celebration of marriage and the joy it brings. We aim to balance safety and fairness with our ability to keep our Estates open to serve couples for many years to come.We are grateful to the understanding of our couples as we engage in conversations about modifying wedding plans. Contingency plans are an essential component of every event, and we remain committed to working with our couples on innovative and creative changes to their initial wedding-day plans.The events industry is comprised of many incredibly talented, hard-working and resilient individuals. Now more than ever, we are all working together to be nimble, embrace creativity, and explore new ways to celebrate one of the most important days of a person’s life.Venue general perspective on rescheduling, cancellation and alternatives:We are committed to helping all of our couples whose event is impacted by COVID by exploring a range of contingency plans and celebrating safely together. We help our couples make the decision how best to proceed with their wedding plans through the lens of our industry knowledge and with careful consideration of all moving parts involved. Some of those include: Be flexible. Get creative in re-imagining the logistics of your special day should health & safety mandate social distancing norms.Explore alternatives to allocating non-refundable wedding fees. These can include:Additional Venue Time Enhanced Bar Packages and SelectionsEnhanced Catering Packages and SelectionsLate Night Snack or Other Creative Catering AdditionsPre-Service for the Wedding Party and FamilyLodging Options (if applicable) Revisit your event insurance. We’ve highly recommended for several years now that couples invest in event insurance. We are encouraging our couples to check in with their event insurance providers to see what options are available to them. Even though most insurance companies do not cover COVID-19 specifically, there are some that are working with couples during this time with other resolutions. ................
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