Endpoint898160.azureedge.net



Job Description Template CoverThis job description template is provided free of charge by:Stop tracking expiration dates manually. Best for tracking and managing expiration dates for:ContractsPermitsLicensesInsuranceMaintenance schedule Center Representative Job Description TemplateOverviewServes customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.Job DutiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsSkillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degree ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download