The Insiders Guide to Management Public Housing

U.S. Department of Housing and Urban Development Office of Policy Development and Research

The Insider's Guide To Managing Public Housing

Volume 1:

Diagnosing Management Problems

The Insider's Guide To Managing Public Housing

Volume 1: Diagnosing Management Problems

Prepared for U.S. Department of Housing and Urban Development Office of Policy Development and Research by

Robert Kolodny,

Richard D. Baron,

and Raymond J. Struyk

The Insider's Guide To Managing Public Housing

Foreword

Today, housing managers face demands for maintaining and improving operations with limited resources at their disposal. These guides offer a starting point for those who recognize the potential dividends of self-assessment and wish to act.

Designed with the assistance of veteran profes sionals in the field of housing management, these volumes provide - for the first time in printed form - a comprehensive framework for careful diagnosis and intelligent problem solving. We are grateful for the assistance of the advisory committee of public housing officials and the National Association of Housing and Redevelopment Officials whose guidance was instrumental in assuring the guides' utility.

We commend the results of their important work to those concerned with conserving our Nation's public housing stock through. good management practice.

Samuel R Pierce, Jr. Secretary

Benjamin F. Bob Acting Assistant ecr ry for Policy Development and Research

i4 J Phi' Abrams Assi nt Secretary for Housing Federal Housing Commissioner

The Insider's Guide To Managing Public Housing

Acknowledgements

These volumes constitute the final product of an effort to increase information sharing and improve management practice among public housing authorities. It was undertaken by The Urban Institute and Urban Strategies, Inc. for the Office of Policy Development and Research of the U.S. Department of Housing and Urban Development.

The authors of The Insider's Guide to Managing Public Housing were the primary staff of the overall project. Robert Kolodny and Richard Baron are partners in Urban Strategies, Inc. Raymond Struyk is Director of the Center for Housing, Community Development and Energy Policy Research at The Urban Institute. Other Institute sta.ff members who assisted in earlier phases of this work were Jennifer Blake, Jacques Gordon and Morton Isler. Thomas Costello of Urban Strategiesreviewed drafts of these volumes.

The authors have been helped enormously by the project's advisory panel, which was convened by the National Association of Housing and Redevelopment Officials (NAHRO). They met several times to review various elements of the work that went into this Guide.

The Insider's Guide To Managing Public Housing

Advisory panel members are William Crown, Director of Housing for the Knoxville Community Development Corporation; Thomas Lankford, Director of Planning, Research and Evaluation at the Greensboro Housing Authority; Thomas McNeely, formerly Executive Director of the Rockford Housing Authority; Mary Nenno, Associate Director for Policy Development at NAHRO; and Robert Rigby, Executive Director of the Jersey City Housing Authority. Amy Kell also participated while she was on NAHRO's staff.

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