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JAMIE L. BOYDAustin, TX 913.220.8683 thejamieboyd@in/thejamieboyd SCCM Engineering | Systems Administration | Application SolutionsAutomated Solutions | Process Improvement | Infrastructure EngineeringDynamic, accomplished Systems Administrator highly regarded for 19+ years of progressive experience in guiding technology and application solutions for industry leaders like Sprint. Proven track record of assessing infrastructure opportunities and providing excellent automated solutions. Respected as a motivational, influential leader and collaborator with strong interpersonal, communication, and technical skills. Builds and maintains lasting relationships, driving process enhancement and infrastructure engineering through a people-focused approach. Out-of-the-box thinker committed to making continuous improvements to achieve stellar production support.?Selected HighlightsOrchestrated SCCM 2007, 2012 and Current Branch at Nazdar, and delivered savings of $300K+.Cut down OS installation time by 80% through the expert use of Microsoft Deployment Toolkit (MDT), with the effort praised by leadership and later considered a company standard.Achieved $144K+ in annual mobile communications savings through multiple initiatives to bundle services, eliminate redundancies, and enhance productivity for ~150 Apple and Samsung phone users; sought as an internal advisor to other departments with communication efforts, positively impacting up to $387M in annual revenue.Arranged complex networks, maintained servers and PCs, and championed upgrade opportunities as a Consultant, including the DST project which greatly improved the overall IT function for 1.2K end users. Chosen by McAfee to install VirusScan 7.0/8.0 (VSE) with ePolicy Orchestrator (ePO) to clients, excelling as a specialist and providing advisory services to achieve multiple upselling opportunities.Core CompetenciesSystems AdministrationApplication SolutionsProcess AutomationProcess ImprovementInfrastructure EngineeringLeadership & CollaborationProject ManagementPolicy/Procedure DevelopmentRoot Cause AnalysisPackage/Update DeploymentCustomer ServiceDocumentationProfessional ExperienceNAZDAR CORP. | Shawnee, KS | 2006 – present Systems Support SpecialistExceed all expectations as System Center Configuration Manager (SCCM) administrator and senior systems support specialist overseeing 800+ workstations and servers in 16 branch locations globally, incorporating industry best practices and custom-tailored strategies to maximize performance for a company generating up to $387M in year-over-year revenue. Selected as the primary liaison for all internal customer issues, including troubleshooting, deploying images and updates, facilitating repairs, and ensuring prompt issue resolution; act as the foremost resource for employees on SCCM practices and procedures, leading and collaborating with up to 8 cross-functional employees. Orchestrated SCCM 2007, 2012 and Current Branch, overcoming challenges through continued ingenuity.Reduced OS installation time by 80% through the expert use of Microsoft Deployment Toolkit (MDT), with the effort praised by leadership and later considered a company standard.Integrated MDT and WSUS into SCCM, drive enhancements to options and flexibility, and created a relevant handbook which shared best practices, common issues, and lessons learned. Create, test and deploy applications, programs, OS, task sequences, and software updates in line with company policies and procedures, and aid in efforts to standardize processes and increase efficiency.Cut licensing and administration costs by $12K/year through a transition to System Center Endpoint Protection.NAZDAR CORP Achievements, ContinuedSaved $144K+ in annual corporate mobile communications expenses through multiple initiatives to bundle services, eliminate redundancies, and enhance productivity for ~150 Apple and Samsung phone users; sought as an internal advisor to other departments with communication efforts, positively impacting up to $387M in annual revenue. Oversaw accounts and drove costs down by 49% within three years.Lenexa, KS | 2003 – 2006 Technology ConsultantHelmed pace-setting technical support business, providing best-in-class support to high-profile clients, including banks, mortgage companies, DST Systems, Inc. and the Fort Leavenworth military base; established an extensive professional network and gained a reputation as an innovative and performance-focused leader. Oversaw upgrade of 1.2K desktops to Windows XP, and remediated performance gaps to save 90 work-hours.Lead a team of 12 technicians to migrate 600+ users to Active Directory, consolidating multiple domains.Arranged complex networks, maintained servers and PCs, and championed upgrade opportunities, including the DST project which greatly improved the overall IT function for 1.2K end users. Selected by McAfee to install VirusScan 7.0/8.0 (VSE) with ePolicy Orchestrator (ePO) to clients, excelling as a specialist and providing advisory services to achieve multiple upselling opportunities.Trained IT security staff on McAfee ePO and VSE administration/best practices, demonstrating excellent understanding of leadership techniques and instructional methodologies.Installed VPNs for key clients, identifying ISP access and reconfiguring routers; delivered on lofty security goals through the implementation of multiple custom solutions.Additional Experience: Client Support Analyst, Sprint Corp., ‘00–‘03 / Lead Staff, Brinker International ’96–‘06 / House Manager, New Theatre Restaurant, ’92–‘96Additional CredentialsTechnical SkillsWindows 10, 8, 7, XP / System Center Configuration Manager (SCCM) / Office 365 Administration / Microsoft Deployment Toolkit (MDT) / Active Directory & Group Policy / WSUS 3.0 SP2 Honors & Awards4-Time Employee of the Month – Brinker InternationalHighest Customer Satisfaction Ratings – SprintProfessional DevelopmentMicrosoft Certified Solutions Expert (MCSE) / Microsoft Certified Solutions Associate (MCSA) / Microsoft Certified Professional (MCP) / CompTIA A+ Certified / Exam 697: Configuring Windows Devices / Exam 698: Installing and Configuring Windows 10 / Exam 703: Administering System Center Configuration Manager and Cloud Services Integration / Planning, Deploying and Managing Microsoft System Center Configuration Manager 2007 Training / System Center 2012 Configuration Manager Pluralsight Course / Windows Server 2008 Active Directory Pluralsight CourseOrganizationsKansas City IT ProfessionalsSCCM ProfessionalsIT Specialist NetworkVolunteerismCLJ Foundation for Adults with Developmental Disabilities / SPCA /Merlin’s Hope Ragdoll Rescue / Vietnam Veterans of America / South Texas Persian RescueInterestsDaily Fitness such as weightlifting, CrossFit, HIIT, hot yoga, and trail walking/running/bikingDetailed References Available on Request ................
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