VMware AirWatch Mobile Device Management Guide - Evolve IP

VMware AirWatch Mobile Device Management Guide

Managing your organization's mobile devices

AirWatch v9.1

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Copyright ? 2017 VMware, Inc. All rights reserved. This product is protected by copyright and intellectual property laws in the United States and other countries as well as by international treaties. VMware products are covered by one or more patents listed at . VMware is a registered trademark or trademark of VMware, Inc. in the United States and other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

VMware AirWatch Mobile Device Management Guide | v.2017.10 | October 2017 Copyright ? 2017 VMware, Inc. All rights reserved.

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Table of Contents

Chapter 1: Overview

6

What's New

7

Introduction to Mobile Device Management (MDM)

8

Chapter 2: Getting Started with AirWatch

10

AirWatch Console Overview

11

Getting Started Wizard

17

Chapter 3: Environment Setup

19

Environment Setup Overview

20

Log In to the AirWatch Console

20

APNs Certificates

20

Privacy and Data Collection

21

Terms of Use

26

Console Branding

29

Restricted Console Actions

29

Other Enterprise Systems for Integration

32

Chapter 4: User and Admin Accounts

33

User and Admin Accounts Overview

34

User Authentication Types

34

Basic User Accounts

40

Directory-Based User Accounts

42

User Accounts List View Overview

46

Batch Import Feature

47

Admin Accounts

50

Chapter 5: Role-Based Access

53

Role-Based Access Overview

54

Default and Custom Roles

54

User Roles

56

Admin Roles

57

VMware AirWatch Mobile Device Management Guide | v.2017.10 | October 2017 Copyright ? 2017 VMware, Inc. All rights reserved.

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Chapter 6: Groups

64

Assignment Groups Overview

65

Organization Groups Overview

67

Smart Groups Overview

71

User Groups Overview

76

Admin Groups Overview

83

View Assignments

86

Chapter 7: Device Enrollment

88

Device Enrollment Overview

89

Basic vs. Directory Services Enrollment

93

Bring Your Own Device (BYOD) Enrollment

96

Self-Enrollment vs Device Staging

99

Device Registration

103

Configure Enrollment Options

111

Blacklisting and Whitelisting Device Registration

115

Additional Enrollment Restrictions

116

AirWatch Autodiscovery Enrollment

120

Chapter 8: Shared Devices

122

Shared Devices Overview

123

Define the Shared Device Hierarchy

124

Chapter 9: Device Assignments

125

Device Assignments Overview

126

Enable Device Assignments

126

Define Device Assignment Rule or Network Range

127

Chapter 10: Profiles & Resources

129

Device Profiles Overview

130

Add General Profile Settings

130

Device Profiles List View

132

Device Profile Editing

136

Resources Overview

137

VMware AirWatch Mobile Device Management Guide | v.2017.10 | October 2017 Copyright ? 2017 VMware, Inc. All rights reserved.

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View Device Assignment

155

Compliance Profiles Overview

156

Geofences

157

Time Schedules

159

Chapter 11: Compliance Policies

161

Compliance Policies Overview

162

Compliance Policies List View

162

Compliance Policy Rules by Platform

165

Add a Compliance Policy

168

Chapter 12: Device Tags

172

Device Tags Overview

173

Filter Devices by Tag

173

Create a New Tag

173

Add Tags

174

Manage Tags

175

Chapter 13: Managing Devices

176

Managing Devices Overview

177

Device Dashboard

177

Device List View

178

Device Details

184

Device Actions by Platform

187

Enrollment Status

192

Wipe Protection

195

AirWatch Hub

197

Reports & Analytics

200

Chapter 14: Certificate Management

201

Certificate Management Overview

202

Digital Certificates List View

202

Certificate Integration Resources

203

Chapter 15: Custom Attributes

205

VMware AirWatch Mobile Device Management Guide | v.2017.10 | October 2017 Copyright ? 2017 VMware, Inc. All rights reserved.

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Custom Attributes Overview

206

Create Custom Attributes

206

Custom Attributes Importing

207

Assign Organization Groups Using Custom Attributes

208

Chapter 16: Self-Service Portal

210

Self-Service Portal Overview

211

Configure the Default Login Page for the SSP

211

My Devices Page of the SSP

211

Remote Actions in the SSP

213

Self-Service Portal Actions Matrix

215

VMware Content Locker Options

216

Accessing Other Documents

217

VMware AirWatch Mobile Device Management Guide | v.2017.10 | October 2017 Copyright ? 2017 VMware, Inc. All rights reserved.

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