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IPAD VISUAL MECHANICAL INSPECTION (VMI)The Visual Mechanical Inspection is intended to be used for quick and efficient determination of iPad warranty status, and troubleshooting and/or replacement options. It is a four-step process that can be performed in approximately 20 minutes.Step 1 - Validate WarrantyTo determine whether an iPad or Apple-branded accessory is eligible for warranty service,?follow the on-screen instructions to enter the iPad serial number at Check Your Service and Support Options,?or enter the serial number in GSX or GCRM.Note: Warranty coverage may apply for customers with AppleCare+ (where available) for iPad.You can find the serial number in the following places:On the iPad “About” screen under Settings > General > AboutListed in the Summary section of the latest version of iTunes, when iPad is connected to a computerEtched onto the back of iPadOn the customer’s original Apple receipt (or 3rd-party reseller receipt)On the iPad retail boxStep 2 - Perform Visual InspectionVisually inspect iPad using the Service Classification tables below. The iPad warranty covers failures caused solely by manufacturing defects, regardless of accidental or liquid damage. Accidental damage that is unrelated to a manufacturing defect does not invalidate warranty coverage. Warranty coverage may apply for customers with AppleCare+ (where available) for iPad.The following are not covered in warranty, but may be eligible for out of warranty service:Failure due to liquid damageCosmetic blemishes caused by useDamage caused by material or foreign objects in the portsThe following are NOT eligible for service:Catastrophic damage caused by abuseInoperability caused by installation of unauthorized softwareDamage caused by unauthorized modificationsStep 3 - Validate Functional IssueTry to replicate the issue described by the customer, then follow the steps below to restore the device.IMPORTANT: Ask customer whether their iPad has been backed up by syncing with iTunes or iCloud.If iPad does not power on, charge the device for at least 20 minutes using the appropriate Apple?USB Power Adapter as shown in Apple Support article HT4060: Charging the battery. ?If the iPad does not power on after charging for 20 minutes, refer to the Identifying Modified Devices topic in this article, specifically the Magnet Test, Weight Test, and USB Current Test.If software restore is successful, attempt to replicate the functional issue.Replace iPad ONLY if a functional failure still exists or if the software restore fails.Step 4 - Replace iPadAdvise customer that the device needs service. Replace iPad ONLY if a functional issue still exists or if the software restore fails.If applicable, obtain customer's payment details and authorization to charge for out-of-warranty rm customer how many days the service will take and advise how they can track the status of the repair.If appropriate, capture the customer's email address and include when creating the service request.?VISUAL DAMAGE - SERVICE CLASSIFICATION TABLESThe tables below provide guidance on whether an iPad with certain physical visual damage qualifies for covered or paid service. Note: Warranty coverage may apply for customers with AppleCare+ (where available) for iPad.Visual inspection of an iPad should not take longer than 2 minutes.???COVERED SERVICE?If the damage for which the customer is seeking service is described below, whether or not accidental or liquid damage is present, the repair is a covered service.Single fracture to front glass with no sign of exterior damageTwo-legged cracks to front glass with no sign of exterior damageTwo-legged cracks to front glass with no sign of exterior damageNewton rings / battery swellingRefer to Apple Support article?TS2358: Troubleshooting swollen or expanded batteries.Newton rings / battery swellingRefer to Apple Support article?TS2358: Troubleshooting swollen or expanded batteries.Newton rings / battery swellingRefer to Apple Support article?TS2358: Troubleshooting swollen or expanded batteries.Newton rings / battery swellingRefer to Apple Support article?TS2358: Troubleshooting swollen or expanded batteries.Battery swellingRefer to Apple Support article?TS2358: Troubleshooting swollen or expanded batteries.Battery swellingRefer to Apple Support article?TS2358: Troubleshooting swollen or expanded batteries.Bright or dead pixelsUpon user claim only. Refer to Apple Support article HT4044: About LCD display pixel anomalies for Apple products released in 2010 and later.Debris under display glassDisplay bezel detached from glassNote: A clicking noise can be heard when pressing on the bezel near the home button.??RETURNABLE DAMAGEIf the damage for which the customer is seeking service is described below, the repair is classified as out-of-warranty paid service. The customer pays for the repair.Note: Warranty coverage may apply for customers with AppleCare+ (where available) for iPad.Liquid DamageSee “Liquid Damage” section.Dent(s)Dent indicates signs of accident, abuse, or misuse, which are not covered by Apple's Limited Warranty.??Corner dentDent indicates signs of accident, abuse, or misuse, which are not covered by Apple's Limited Warranty.?Corner dentDent indicates signs of accident, abuse, or misuse, which are not covered by Apple's Limited Warranty.?Multiple fractures to front glass?Any LCD display fractures under the glass cover?Fractures to front glass?Pieces of front glass missing?SIM tray jammed?Manually cut SIM leading to improperly fitting or jammed SIM or SIM tray?Cracked antenna?Extreme abrasion and button damage from drop or puncture holes?Bent enclosure, including minor separation of the enclosure or damage to the 30-pin dock connector housing?Damage to audio port?Damaged dock connectorBent pins, broken plastic or bent bezel?????NON-RETURNABLE DAMAGEIf the damage for which the customer is seeking service is described below, the repair is ineligible for warranty coverage or out-of-warranty paid service.Note: Warranty coverage may apply for customers with AppleCare+ (where available) for iPad.Disassembled unit or missing partsUnit must be assembled and complete to receive paid service.?Examples of false or missing etching, or non-OEM parts, products, or rear housingRefer to Apple Support article OP504: iPad: Identifying modified devices.?Note: The following iPad models do not include the storage capacity and IMEI etching:iPad miniiPad (4th generation)?Unit pried openUnit pried openCatastrophic damage or unauthorized modificationsIncludes units that are destroyed or forcibly separated into multiple pieces or inoperable because of unauthorized modifications.??IDENTIFYING MODIFIED DEVICESFor additional iPad testing refer to Apple Support article?OP504: iPad: Identifying modified devices. This article will help you identify modified or fraudulent iPad devices without disassembling them. Use the tests mentioned in OP504 even if you suspect liquid or other physical damage.??Listed below, are three tests to perform if the iPad does not power on after charging for 20 minutes.?Magnet TestWeight TestUSB Current Test?Test #1: Magnet TestEstimated Time: <1 minute?Difficulty: Easy?Verifies: iPad (2nd, 3rd, 4th generation) or iPad mini?has not been modified. If the magnet sticks to center of rear housing, then the device has been modified.Tools?Telescopic magnet toolSoft microfiber or polishing clothNote:?Use only the tools listed here.??ProcedureCaution: Place a soft microfiber or polishing cloth over the rear housing of iPad to protect from scratches.Place telescopic magnet tool directly over the location of the Apple logo (covered by cloth).Compare?magnetic attraction to a known-good equivalent model iPad.?Unmodified?devices have almost no magnetic attraction around the center at the Apple logo when using the tools indicated.If the magnet adheres to iPad, fail the unit. ?Return the device to the user unrepaired.iPad (2nd, 3rd and 4th generation) example:iPad mini example:Test #2: Weight TestWhen internal components are missing from an iPad, its weight may be an obvious indicator. Some modified iPad devices may contain substituted weights of metallic or other material to give the impression of a complete iPad. These weights may be inaccurate.Recommended tool: Calibrated digital scale (requirements: 2.2 lb. / 1000 g capacity, 0.035 ounces / 1 g resolution). A variety of scales are available from retailers. For example:Remove any front or rear protective plastic films and cases, Apple Smart Covers, and Apple Smart Cases from the customer's iPad for a correct weight measurement. If adhesive films cannot be removed, compensate by subtracting the approximate weight of the films.Remove any items from the scale's measuring surface, power On, and zero the scale.Weigh a known-good equivalent-specification iPad to confirm accuracy.Weigh the customer's iPad and compare to the weight table below.ModeliPadiPad 2iPad (3rd generation)iPad (4th generation)iPad miniWi-Fi + Cellular1.6 lb. (730 g)1.35 lb. (613 g)1.46 lb. (662 g)1.46 lb. (662 g)0.69 lb. (312 g)Wi-Fi + Cellular (Verizon)?1.34 lb. (607 g)1.46 lb. (662 g)??Wi-Fi + Cellular (MM)????1.46 lb. (662 g)0.69 lb. (312 g)Wi-Fi1.5 lb. (680 g)1.33 lb. (601 g)1.44 lb. (652 g)1.44 lb. (652 g)0.68 lb. (308 g)An iPad fails this test if a variance greater than ±0.4 ounces (10 g) has been found.?Test #3: USB Current TestConduct this test on iPad devices with a confirmed No Power symptom. Before starting the test, inspect the iPad and dock connector for damaged pins, debris, liquid contact, and corrosion.Do not perform the current test?if there are signs of liquid contact on the iPad. Instead, refer to the Liquid Damage topic below.Parts required:Ammeter or multimeterApple 12 Watt Power Adapter, for iPad (3rd generation and later)Refer to the table below for suitable Current Check cables and adapters for the iPad being tested.?For iPad (3rd generation) and earlier use?iPod Current Check cable?922-7872For iPad (4th generation) and iPad miniUse: 922-7572 + ZM923-1093 (Lightning to 30-pin Adapter)?or?922-7572 + ZM923-0194(?Lightning to 30-pin Adapter (0.2m))Use:?iPad Current Check cable?923-0372-------- OR USE -----------Connect the iPod Current Check cable's black and red banana plugs to the meter.The positive, or red, lead is in the A (amps) connector. If the banana plugs do not fit snugly into the sockets of the meter, attach extension leads (supplied by the meter manufacturer) to ensure a reliable measurement.Set the meter to measure DC Amperes (A).?Connect the USB end of the cable to the 12W iPad Power Adapter.Connect the 30-pin Dock or Lightning Connector to the iPad.Turn on the mains power to the 12W iPad Power Adapter.For a few moments, observe a fluctuating level of current. This indicates power flow (a?pass). The level of current should reduce over time as the battery is being charged. If the measurement is erratic, confirm that you are using the correct socket and setting on the meter.A static reading of 0 indicates no power flow. If there is no power flow, verify connections:Check that the USB charger is working, and check the pins in the dock connector of the iPad for damage or debris.Verify all cable connections and the 12W iPad Power Adapter are good using a known-good iPad. Observe a fluctuating level of current power flow.If there still is no power flow and the iPad has failed another of the above checks, then it most likely has been modified, and the logic board may be missing.??LIQUID DAMAGEWhat to do if a Liquid Contact Indicator (LCI) on a device with LCIs is triggered, or there are signs of liquid damage on the iPad:If there is clear evidence of liquid present under the screen or coming from the audio port, dock connector, or Lightning connector, deny coverage. The device is ineligible for warranty coverage or out-of-warranty paid service.If there are secondary signs of liquid damage such as corrosion on ports, but there is no liquid present under the screen or coming out of the audio port, dock connector, or Lightning connector the device MAY be eligible for out-of-warranty paid service.If the Liquid Contact Indicator on a customer’s iPad (original iPad only) is active, ask the customer whether the product has been in contact with liquid, and if so, whether the issue with the product occurred at or soon after the event.If the customer confirms that the issue with the product occurred at or soon after the event, the product is not eligible for warranty coverage or, AppleCare Protection Plan, but may be eligible for AppleCare+ (where available),?or out-of-warranty paid service.If the customer denies that the product was in contact with liquid or denies that the issue with the product occurred at or soon after the event, the product may be eligible for warranty coverage if the functional issue is validated.Note: The iPad warranty does not cover damage cause by contact with liquid. Refer to Apple Support article OP129: About liquid damage on iPad.?WARRANTY COVERAGEIssues Covered Under Hardware WarrantyApple’s Limited Warranty covers defects in materials and workmanship on the iPad under normal use during the warranty period. Apple’s Limited Warranty is in addition to the benefits provided to customers under existing consumer law. For details, see?legal/warranty.Note: Warranty coverage may apply for customers with AppleCare+ (where available) for iPad. AppleCare+ provides coverage for up to two incidents of accidental damage through handling in addition to coverage against defects in materials and workmanship.Issues Not Covered Under Apple's Limited WarrantyApple’s Limited Warranty does not apply to:Damage caused by use with non-Apple productsDamage caused by accident, abuse, misuse, liquid, fire, earthquake or other external causesDamage caused by operating the product outside the permitted or intended uses described by AppleDamage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (AASP)A product or part that has been modified to alter functionality or capability without the written permission of AppleConsumable parts, such as batteries or protective coatings designed to diminish over time, unless failure has occurred due to a defect in materials or workmanshipCosmetic damage, including but not limited to scratches, dents, and broken plastic on portsAny product on which the Apple serial number has been removed or defacedSpecific examples of failures or damage not covered under Apple’s Limited Warranty include:Damage caused by intentional separation, opening, or disassembly of enclosureDamage or operational failure caused by the removal and re-insertion of external and internal screws or partsDamage caused by punctures or holes in the outer caseCracked glass or LCD resulting from external cause (see “Service Classification Tables for Visual Damage”)Damage or failure caused by external forceDamage or failure caused by liquidDamage or failure caused by wet or dry chemicals (such as gasoline, acid, corrosives), dust, soil, or foreign matterDamage or failure caused by external heat or fire (internal heat damage is covered unless as a result of an external cause)Cosmetic damage from external causes, including dents, abrasions, scratches on case, discoloration, cracking, peeling of metal or plastic parts of enclosureUnauthorized Unlocking ProgramsApple has discovered that some of the unauthorized unlocking programs available on the Internet may cause irreparable damage to the iPad software. As part of the service process, Apple and providers should update the software on the iPad to the latest version. If the iPad software has been modified, the iPad may be inoperable or become inoperable when the software is updated. Making unauthorized modifications to the software on the iPad violates the iPad software license agreement, and the inability to use the iPad due to unauthorized software modifications is not covered under Apple’s Limited Warranty.Important: Regardless of the presence of unauthorized software, an iPad may still be eligible for warranty service if the failure is due to a defect in materials and workmanship. ................
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