CHAPTER 7



International Islamic University, Islamabad

Introducation to Management

Planning

Contributed By: Muhammad Adnan Khan

E.mail: adnan_comsats@

Contact: 0300-9568964

Lecture out line.

Introduction

What Is Planning?

Why Do Managers Plan?

Purposes of Planning

Planning and Performance

How Do Managers Plan?

The Role of Goals and Plans in Planning

Types of Goals

Types of Plans

Establishing Goals

Approaches to Establishing Goals

Characteristics of Well-Designed Goals

Steps in Goal Setting

Developing Plans

Contingency Factors in Planning

Approaches to Planning

Contemporary Issues in Planning

Criticisms of Planning

Effective Planning in Dynamic Environments

Brief Introduction.

The website is the result of Soon-Chart Yu’s desire to build his own business and his personal knowledge of allergies and asthma. Yu honed his managerial skills as a brand manager for the Formula 409 cleaning product line at Clorox. However, after researching the allergy/asthma market and learning the intricacies of retailing, Yu took the plunge and started his own business.

The site offers over 1,000 high-quality products for people with breathing problems and sells its products online, in retail outlets, and through catalogs distributed in doctors’ offices. Because Yu had prepared well-thought-out objectives and plans, and showed investors that he was serious about success, getting them to “cough up” over $34 million was not difficult.

This lecture will describes the process of planning as one of the functions of managers. What types of planning will Yu need to keep his business going?

1. INTRODUCTION.

Planning is one of the four functions of management. The basics of planning are presented in this lecture. Materials will be provided to discuss what planning is, why managers plan, how they plan, and some contemporary issues in planning.

2. WHAT IS PLANNING?

Planning involves defining the organization’s goals, establishing an overall strategy for achieving these goals, and developing a comprehensive set of plans to integrate and coordinate organizational work. The term planning as used in this chapter refers to formal planning.

3. WHY DO MANAGERS PLAN?

A. Purposes of Planning.

Planning is important and serves many significant purposes.

1. Planning gives direction to the organization.

2. Planning reduces the impact of change.

3. Planning establishes a coordinated effort.

4. Planning reduces uncertainty.

5. Planning reduces overlapping and wasteful activities.

6. Planning establishes objectives or standards that are used in controlling.

4. PLANNING AND PERFORMANCE.

Research has shown we cannot assume organizations with formal planning processes always outperform those organizations that don’t have formal planning processes.

A. Generally speaking, however, formal planning is associated with positive financial results.

B. The quality of the planning process and appropriate implementation probably contribute more to high performance than does the extent of planning.

C. When formal planning has been shown not to lead to higher performance, the environment is usually the reason.

5. HOW DO MANAGERS PLAN?

Planning is often called the primary management function because it establishes the basis for all other functions. Planning involves two important elements: goals and plans.

A. The Role of Goals and Plans in Planning.

1. Goals—desired outcomes for individuals, groups, or entire organizations.

2. Goals are objectives—the two terms are used interchangeably.

3. Types of goals.

a. Financial performance versus strategic goals (see Exhibit 7.1 on p. 179 for a list of both financial and strategic goals from well-known U.S. corporations).

b. Stated versus Real.

1) Stated goals are official statements of what an organization says, and what it wants its various stakeholders to believe, its goals are.

2) Real goals are those that an organization actually purses.

4. Types of Plans.

Plans can be described by their breadth, time frame, specificity, and frequency of use.

a. Breadth: strategic versus operational plans. Strategic plans are those that are organizationwide, establish overall objectives, and position an organization in terms of its environment. Operational plans are plans that specify details on how overall objectives are to be achieved.

b. Time frame: short-term versus long-term plans. Short-term plans are plans that cover one year or less. Long-term plans are those that extend beyond three years.

c. Specificity: specific versus directional plans. Specific plans are those that are clearly defined and leave no room for interpretation. Directional plans are flexible plans that set out general guidelines.

d. Frequency of use: single-use versus standing plans. A single-use plan is a one-time plan that is specifically designed to meet the needs of a unique situation and is created in response to nonprogrammed decisions that managers make. Standing plans are those ongoing plans that provide guidance for activities repeatedly performed and that are created in response to programmed decisions that managers make.

B. Establishing Goals.

1. Approaches to Establishing Goals.

Goals can be established through a process of traditional goal setting or through management by objectives

a. Traditional goal setting is defined as the process whereby goals are set at the top of the organization and then broken down into subgoals for each level in an organization.

1) Top managers are assumed to know what’s best because they see the “big picture.”

2) These goals are also often largely nonoperational.

3) Specificity is achieved as each manager applies his or her own set of interpretations and biases.

4) However, what often results is that objectives lose clarity and unity as they move from top to bottom.

When the hierarchy of objectives is clearly defined, it forms an integrated means-end chain in which higher-level objectives are linked to lower-level objectives. These lower-level objectives serve as the means for the accomplishment of the higher-level objectives. And the goals at the lower levels (means) must be achieved in order to reach the goals at the next level (ends.)

b. Management by objectives (MBO) is defined as a system in which specific performance goals are jointly determined by employees and their managers, progress toward accomplishing these goals is periodically reviewed, and rewards are allocated on the basis of this progress.

1) MBO was first described by Peter Drucker and consists of four elements:

i) Goal specificity

ii) Participative decision making

iii) Explicit time period

iv) Performance feedback

2) MBO makes objectives operational through the process by which they cascade down through the organization.

3) Does MBO work? Studies of actual MBO programs confirm that MBO can increase employee performance and organizational productivity. However, top-management commitment and involvement are important contributions to the success of an MBO program.

c. Whether an organization uses a more traditional (top to bottom) approach to establishing objectives, uses some form of MBO, or has it own approach, managers must define objectives before they can effectively and efficiently complete other planning activities.

2. Characteristics of Well-Designed Goals

a. Written in terms of outcomes

b. Measurable and quantifiable

c. Clear as to a time frame

d. Challenging but attainable

e. Written down

f. Communicated to all organizational members

3. Steps in Goals Setting—Five Steps.

a. Review the organization’s mission.

Goals should reflect what the mission statement says.

b. Evaluate available resources.

c. Determine individually, or with input from others, the goals.

d. Write down the goals and communicate them to all who need to know.

e. Review results and whether goals are being met.

C. Developing Plans.

The process of developing plans is influenced by three contingency factors and by the planning approach followed.

1. Contingency Factors in Planning.

a. Manager’s level in the organization.Operational planning usually dominates the planning activities of lower-level managers. As managers move up through the levels of the organization, their planning becomes more strategic.

b. Degree of environmental uncertainty. The greater the environmental uncertainty, the more plans should be directional and emphasis placed on the short term.

1) When uncertainty is high, plans should be specific, but flexible.

2) Managers must be prepared to rework and amend plans, or even to abandon their plans.

c. Length of Future Commitments.

1) Commitment concept means that plans should extend far enough to meet those commitments made when the plans were developed.

2) Planning for too long or for too short a time period is inefficient and ineffective.

2. Approaches to Planning.

a. Traditional Approach—planning was done entirely by top-level managers who were often assisted by a formal planning department.

b. Organizational Member Involvement—plans aren’t handed down from one level to the next, but are developed at the various levels to meet specific needs.

6. CONTEMPORARY ISSUES IN PLANNING.

This section looks at criticisms of planning and how managers can plan effectively in dynamic environments.

A. Criticisms of Planning.

Although planning is an important and popular managerial function, five major arguments have been directed against planning.

1. Planning may create rigidity. Formal planning may “lock” an organization into specific goals and specific timetables that were established under certain environmental conditions. If the environment changes, managers may believe they’re locked into the current plans.

2. Plans can’t be developed for a dynamic environment. Managing under chaotic environmental conditions requires flexibility, and that may mean not being tied to formal plans.

3. Formal plans can’t replace intuition and creativity. The formal planning process may emphasize the mechanics and routines of planning and ignore important aspects.

4. Planning focuses managers’ attention on today’s competition not on tomorrow’s survival. Formal planning has a tendency to make managers focus on today’s realities, not on tomorrow’s possibilities.

5. Formal planning reinforces success, which may lead to failure. Because the "plans" have led to success, there may be a reluctance on the part of managers to change or discard previously successful plans. "If it ain’t broke, why fix it?"

B. Effective Planning in Dynamic Environments.

1. Managers want to develop plans that are specific, but flexible.

2. Managers must recognize that planning is an ongoing process, and they should be willing to change directions if environmental conditions warrant.

3. Flexibility is particularly important.

4. Managers must stay alert to environmental changes that could impact the effective implementation of plans and make changes as needed.

Some Important Short Questions.

1. Define planning.

Planning involves defining the organization’s goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate organizational work. It’s concerned with both ends (what’s to be done) and means (how it’s to be done).

2. What purposes does planning serve?

Planning gives direction, reduces the impact of change, establishes coordinated effort, reduces uncertainty, minimizes waste and redundancy, and sets the standards used in controlling.

3. What is the relationship between planning and organizational performance?

Formal planning is associated with higher profits, higher return on assets, and other positive financial results. The quality of the planning process and the appropriate implementation of the plans probably contribute more to high performance than does the extent of planning.

4. Differentiate between goals and plans.

Goals are desired outcomes for individuals, groups, or entire organizations. Plans are documents that outline how goals are going to be met and that typically describe resource allocations, schedules, and other necessary actions to accomplish the goals.

5. What are the different types of goals?

Organizations may utilize financial and/or strategic goals, stated and/or real goals.

6. Describe each of the different types of plans.

Strategic plans apply to the entire organization, establish the organization’s overall goals, and seek to position the organization in terms of its environment. Operational plans specify the details of how the overall goals are to be achieved. Long-term plans are plans with a time frame beyond three years. Short-term plans cover one year or less. Specific plans are clearly defined and leave no room for interpretation. Directional plans are flexible plans that set out general guidelines. Single-use plans are one-time plans specifically designed to meet the needs of a unique situation. Standing plans are ongoing plans that provide guidance for activities performed repeatedly and include policies, rules, and procedures.

7. Distinguish between traditional goal setting and management by objectives.

The central theme in traditional goal setting is that goals are set at the top and then are broken down into subgoals for each level of the organization. Management by objectives (MBO) is a system in which specific performance objectives are jointly determined by subordinates and their superiors.

8. What characteristics do well-designed goals have?

A well-designed goal should be written in terms of outcomes, measurable and quantifiable, clear as to time frame, challenging yet attainable, written down, and communicated to all necessary organizational members.

9. How should managers set goals?

Managers should review the organization’s mission; evaluate available resources; determine individually, or with input from others, the goals; write down the goals and communicate them to all necessary organizational members; and review results and determine whether goals are being met.

10. How do contingency factors affect planning?

Three contingency factors affect planning: level in the organization, degree of environmental uncertainty, and length of future commitments. As managers move up the hierarchy, their planning role become more strategy oriented, and they’re more likely to use long-term, directional, and single-use plans. Supervisors’ planning is usually operational, short-term, specific, and they’re more likely to use standing plans. The greater the environmental uncertainty, the more that plans need to be directional and emphasis placed on the short term. The commitment concept means that plans should extend far enough to meet those commitments made today. Planning for too long or too short a time period is inefficient.

11. What are the major arguments against formal planning?

The major arguments against formal planning are that it may create rigidity, that plans can’t be developed for a dynamic environment, that they can’t replace intuition and creativity, that planning focuses managers’ attention on today’s competition instead of tomorrow’s survival, and that it reinforces success, which may lead to failure.

12. How can managers effectively plan in a dynamic environment?

Managers must recognize that planning is an ongoing process, and that they must be willing to change plans if environmental conditions warrant. Flexibility is particularly important. Managers must also stay alert to environmental changes that could impact the effective implementation of plans and make changes as needed.

Answers to Thinking About Management Issues.

1. Will planning become more or less important to managers in the future? Why?

Planning will probably become more important to managers in the future because of the uncertainty present in the environment. There are so many changes taking place in both the general and specific environments of organizations, and many of these changes are taking place rapidly. Planning helps managers cope with the uncertainties by forcing managers to look ahead, anticipate change, consider the impact of the change, and develop appropriate responses.

2. If planning is so crucial, why do some managers choose not to do it? What would you tell these managers?

Managers may choose not to do it because they don’t know how or they claim they don’t have the time to do it. Others may say that it’s a waste of time, that the future is going to happen whether or not they plan. But, all of these reasons do not discount the importance of planning. Every manager should engage in planning.

3. Explain how planning involves decisions today that will have an impact later.

Decisions that managers make as they plan will influence how activities are organized, how employees are managed, and what controlling is performed. So even as managers look to the future by planning, the decisions they’re making as they plan will have an effect on the other managerial activities.

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