ISO 9000:2000 terms



ISO 9000:2000 terms

Certain terms which are particular to ISO are described below.

In the 1994 version of the Standards, suppliers were the organizations that wished to be certified and were referred to as suppliers because they supplied products and services to customers. Many users were confused by this terminology so ISO has replaced Suppliers with the word organization.

The term supplier now refers to the organization's supplier. The 2000 redefined term supplier replaces the old term subcontractor (which has now been dropped).

Until now ISO focused on four kinds of products: processed materials, services, software, and hardware. In the 2000 Standards, ISO takes a more abstract approach. These four items are now referred to as generic elements, not products. Most products are made up of all four elements, according to ISO.

A product is referred to as a service when service is the main element of that product. But this product may also include processed materials, hardware, and software elements. A product is referred to as a hardware product when hardware is the main element. Although, this product may contain processed materials, services, and software elements.

ISO 9000:2000 uses the term product realization. This is a rather abstract concept, but it describes an important change in philosophy. ISO now uses a process centric approach, rather than a product centric approach. ISO 9000:2000 devotes an entire section to this concept (Section 7). So what does it mean? You start out with an idea and end up with a product; you've gone through the process of product realization. A product starts out as an idea. The idea is realized by following a set of product realization processes. Product realization refers to the layers of processes that are used to bring products into being.

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